Square Invoices: Improving Customer Service Quality
Customer service is consistently reported as inadequate, leading to frustration among users. Complaints highlight issues such as excessive fees and poor overall service quality.
17 different people have complained about this since 28 Jul 2021, most recently on 30 Sept 2026.
- “Unless you can afford to lose 10% anytime you get a payment through the app All the fees are Garbage and I will find another app that will not do this to me for invoicing.”
- “This is being help even after I pay the fee to use this service.”
- “Square is garbage they rape you in fees and than close ur account with no reason after processing almost 10 grand in transactions”
17 people in 17 posts across 1 source · 0 in the last 30 days, 1 in the 30 before
The pain
shares of 17 peopleWhat goes wrong, and for whom
- Who
- 17 people using Square Invoices: Invoice Maker
- What goes wrong
- Transaction and processing fees are excessive7 people · 41%
- Funds held without notice or explanation3 people · 18%
- Customer support is unresponsive or unhelpful3 people · 18%
- Since
- 28 Jul 2021 → 30 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Square Invoices: Invoice Maker
- Looking for something else
- 0% want an alternative · 6% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1694%
- Request16%
Sources
17 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…All the fees Make sure if you get this application Square Invoicing. Unless you can afford to lose 10% anytime you get a payment through the app All the fees are Garbage and I will find another app that will not do this to me for invoicing. It’s unbelievable. It’s really sad. And they’re making money off of your money…
Strong complaint…ome money they decided to hold a percentage of my money for 120 days. This is being help even after I pay the fee to use this service. Don’t waste your time
Would pay…s: Invoice Maker — Don’t Use This Service Terrible customer service. Lack of empathy for situations. Not worth the high fees. I highly recommend not using this service; let alone calling their support for help. On hold for nearly an hour and then I was hung up on.
Missing featureSquare Invoices: Invoice Maker — Garbage Square is garbage they rape you in fees and than close ur account with no reason after processing almost 10 grand in transactions
Strong complaintSquare Invoices: Invoice Maker — Terrible Customer service is horrible. Fees are too high and there is nothing that makes square stand out
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 25.2 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Improving Customer Service Quality a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 17 different people described it independently, in 17 mentions, the earliest from 28 Jul 2021 and the most recent from 30 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 0 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Square Invoices seems to be causing a lot of frustration, especially with high fees and account closures without explanation. Thirteen people have shared their experiences, and it sounds like getting access to funds can be a real hassle. If you've contacted support about these issues, did they offer any solutions or just keep you waiting?