Horrible Customer Support for Invoicing
Users are experiencing significant dissatisfaction with Square Invoices due to inadequate customer support and concerns over fraud protection. Many feel that the company's response to issues is unacceptable, leading to frustration and a lack of trust in the service.
7 people in 7 posts across 1 source · demand low, pain low, competition low
The pain
shares of 7 quoted postsWhat goes wrong, and for whom
- Who
- 7 people using Square Invoices: Invoice Maker
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 57% of posts are complaints · pain score low (9/100)
- Since
- 01 Aug 2026 → 07 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Square Invoices: Invoice Maker
- Looking for something else
- 0% want an alternative · 43% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint457%
- Request343%
Sources
7 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Square Invoices: Invoice Maker — Square is a top target for fraud They keep holding our payments claiming “suspected fraud”. Square is used for a lot of fraud, apparently, so it affects all of their customers. After a couple weeks of questions and submitting documents they release the funds, by my employees need to…
Strong complaint…y, the information of the customer and still nothing. Look on Reddit. I wish I did before creating this account. Do yourself a favor and go somewhere else
Wishes it existedSquare Invoices: Invoice Maker — Worst app ever, terrible customer service From the minute, I started using square there was always a problem with functions and ability. Nearly every single transaction was a 2 to 3 hour phone call to square to gain access to balances of paid invoices. Their customer service is beyond…
…text. Just gone. This doesn’t even factor in their processing fees. I understand they claim to be following protocol, but enabling fraud or chargeback abuse while offering zero protection for service providers is not acceptable. Imagine if every dishonest client knew they could get work done and then dispute the…
Square Invoices: Invoice Maker — Absolutely horrible support Had to move to a different invoice program after square repeatedly lied and refused to take accountability and then tried to default the account after we refunded the customer, they then went past the maximum 7 days to process said refund, it was not until I…
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- stripefound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 31.4 · 24 Sept 2026, 08:00 → 09:15 UTC
How the score was measured40 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Horrible Customer Support for Invoicing a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 7 different people described it independently, in 7 mentions, the earliest from 01 Aug 2026 and the most recent from 07 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: declining — mentioned less often than before. Momentum is 33/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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