Square Invoices: Horrible Customer Support for Invoicing
Users are experiencing significant dissatisfaction with Square Invoices due to inadequate customer support and concerns over fraud protection. Many feel that the company's response to issues is unacceptable, leading to frustration and a lack of trust in the service.
8 different people have complained about this since 12 Mar 2025, most recently on 07 Sept 2026.
No new posts for 61 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 07 Sept 2026.
- “Square Invoices: Invoice Maker — Square is a top target for fraud.”
- “I wish I did before creating this account.”
- “Square Invoices: Invoice Maker — Worst app ever, terrible customer service.”
8 people in 8 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 8 peopleWhat goes wrong, and for whom
- Who
- 8 people using Square Invoices: Invoice Maker
- What goes wrong
- Funds held without notice or explanation5 people · 63%
- Customer support is unresponsive or unhelpful3 people · 38%
- Account deactivated without explanation2 people · 25%
- Since
- 12 Mar 2025 → 07 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Square Invoices: Invoice Maker
- Looking for something else
- 0% want an alternative · 38% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint563%
- Request338%
Sources
8 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Square Invoices: Invoice Maker — Square is a top target for fraud They keep holding our payments claiming “suspected fraud”. Square is used for a lot of fraud, apparently, so it affects all of their customers. After a couple weeks of questions and submitting documents they release the funds, by my employees need to…
Strong complaint…y, the information of the customer and still nothing. Look on Reddit. I wish I did before creating this account. Do yourself a favor and go somewhere else
Wishes it existedSquare Invoices: Invoice Maker — Worst app ever, terrible customer service From the minute, I started using square there was always a problem with functions and ability. Nearly every single transaction was a 2 to 3 hour phone call to square to gain access to balances of paid invoices. Their customer service is beyond…
Square Invoices: Invoice Maker — Terrible Customer Care not trustworthy with money. Their team constantly made mistakes with my account and the different people in customer service would provide me with incorrect or inaccurate information. Different information each time. They did not seem to have access to the…
…text. Just gone. This doesn’t even factor in their processing fees. I understand they claim to be following protocol, but enabling fraud or chargeback abuse while offering zero protection for service providers is not acceptable. Imagine if every dishonest client knew they could get work done and then dispute the…
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- stripefound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 23.9 → 23.8 · 07 Nov 2026, 16:00 → 17:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Horrible Customer Support for Invoicing a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 12 Mar 2025 and the most recent from 07 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Square Invoices seems to be causing a lot of frustration, especially when it comes to releasing funds after payments. Eight people mentioned issues with customer support and having to submit loads of documents without resolution. At what point in the process do you find the support becomes unhelpful or the funds get held up?