Hootsuite: Difficulties in Canceling Subscriptions
Users are experiencing significant frustration and difficulty in canceling their subscriptions to the app, leading to unexpected charges. Additionally, there is a lack of accessible customer support, making it challenging for users to resolve their issues.
6 different people have complained about this since 29 Jan 2024, most recently on 14 Aug 2024.
- “It seems like the app has deliberately made it very difficult to cancel as I believed I had canceled yet still got charged.”
- “No idea how to cancel the account and I went trough my apple subscriptions to make sure I didn’t fave any and never fount hootsuite on there!”
- “And it’s impossible to get in touch with the company.”
6 people in 6 posts across 1 source · demand low, pain low, competition low
The pain
shares of 6 quoted postsWhat goes wrong, and for whom
- Who
- 6 people using Hootsuite - Social Media Tools
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 83% of posts are complaints
- Since
- 29 Jan 2024 → 14 Aug 2024
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Hootsuite - Social Media Tools
- Looking for something else
- 0% want an alternative · 17% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint583%
- Request117%
Sources
6 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 6 still count toward the score.
…I even tried to get apple involved and they refused to get involved. RIDICULOUSLY FRUSTRATING!!!!!!!!!
FrustratedHootsuite - Social Media Tools — Scam — I signed up and downloaded Hootsuite and never could figure out how to use it. Whatever, that’s fine, but I’ve tried on my own to cancel through the app and thought I’d cancelled. Looked at my bank account today and it seems I’ve been being billed for a while. I contacted them…
…attempted to cancel through multiple avenues within the trial period. It seems like the app has deliberately made it very difficult to cancel as I believed I had canceled yet still got charged. It is impossible to contact someone directly and I am very stressed to be out of pocket by this amount for a service I never…
…y to realise they are extremely difficult to reach and have no email. No idea how to cancel the account and I went trough my apple subscriptions to make sure I didn’t fave any and never fount hootsuite on there! Just furious atm at the amount of money that was taken for a service I never used. Someone please contact…
…led $29 per month. Guess i will have to dispute charges through bank. And it’s impossible to get in touch with the company.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Difficulties in Canceling Subscriptions a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 29 Jan 2024 and the most recent from 14 Aug 2024. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 43/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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