Customer App: Zoho Assist Scam Warnings
There is a significant issue with scams associated with the Customer App - Zoho Assist, where users are being targeted by individuals attempting to access sensitive information. Reports indicate that scammers are using the app's screen sharing feature to hack into users' devices.
127 different people have complained about this since 25 Jun 2019, most recently on 10 Apr 2026.
No new posts for 216 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 10 Apr 2026.
- “my internet is broken so i googled the phone number to call to fix it and a fake website and phone number for my company was the first result so i called.”
- “This app appears to lack a sense of security to where foreign relations are able to access this account from anywhere and if you are reaching out to support to address a problem, they can access a wide array of your…”
- “Do not ask to contact me just be decent human beings and remove it ASAP.”
127 people in 127 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 127 peopleWhat goes wrong, and for whom
- Who
- 127 people using Customer App - Zoho Assist
- What goes wrong
- Scammers use app for remote access118 people · 93%
- Screen sharing exposes sensitive financial data28 people · 22%
- Insufficient security controls for remote access6 people · 5%
- Paid services fail to resolve issues2 people · 2%
- Since
- 25 Jun 2019 → 10 Apr 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Customer App - Zoho Assist
- Looking for something else
- 0% want an alternative · 1% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint12699%
- Request11%
Sources
127 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Customer App - Zoho Assist — scams scammers are using this app!! my internet is broken so i googled the phone number to call to fix it and a fake website and phone number for my company was the first result so i called. (my fault for not checking) an indian lady got me to download this app and type in a tinyurl on…
Strong complaintCustomer App - Zoho Assist — Used by fraudulent con artists This app appears to lack a sense of security to where foreign relations are able to access this account from anywhere and if you are reaching out to support to address a problem, they can access a wide array of your data and breach your security if you allow…
Missing feature…ng this app to steal money from people it’s dangerous and not secure. Do not ask to contact me just be decent human beings and remove it ASAP. They are doing this in an extremely malicious way. Do humanity a favor and remove your app from the store. I’m going to assume the best that you didn’t intend it to be used…
UrgentCustomer App - Zoho Assist — Scam! — I received a text saying my Apple ID was compromised so I clicked on the number. Obviously that was a mistake. They had me download this app and tried to get me to log into my bank app while I was sharing my screen. This app might not directly have anything to do with this fraud…
…e after as much as they can gather from any device access is allowed. This is a scam and should be reported to authorities. After many sessions over several days with personnel for router issues the support was never able to successfully able to fix the problem and some of the technical team were outright to steal…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 26.7 → 26.8 · 15 Oct 2026, 11:00 → 12:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Zoho Assist Scam Warnings a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 127 different people described it independently, in 127 mentions, the earliest from 25 Jun 2019 and the most recent from 10 Apr 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Zoho Assist's screen sharing feature seems to be a major vulnerability, with scammers tricking people into downloading it and then trying to access sensitive information. We've heard from 82 people about this issue. If you stopped using Zoho Assist, did you find a more secure alternative that actually worked better for you?