Opportunity screener
Filter the tracked market by measured demand, competition, momentum and monetization potential.
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Banking: Login and Authentication Failures
Users are experiencing difficulties accessing and using online banking services due to authentication issues and system errors, resulting in an inability to perform important transactions. They frequently encounter problems such as forgotten passwords, not receiving OTP codes, and complex authentication requests, leading to inconvenience and frustration.
Agribank Plus Frequently Encounters Errors
The Agribank Plus app is plagued by frequent and persistent technical issues, leading to transaction failures and significant user frustration. Customers report a lack of responsiveness from the bank in addressing these problems, resulting in a negative overall experience.
Banking: Ongoing and Unstable Payment Errors
Users are experiencing frequent and frustrating issues with their banking app, including transaction errors, unexpected fees, and poor customer support. These problems lead to significant inconvenience and dissatisfaction, prompting users to consider switching banks.
Frequent Errors and Slow Access
Users are experiencing significant frustration with the app due to frequent loading errors and slow access, which disrupts their ability to complete transactions. Many report that the app is stuck in a loading loop, making it increasingly difficult to use when needed.
Banking: Failed Update Version
Users are experiencing significant issues with app updates, including failure to display update buttons, app crashes upon launching after updates, and persistent error messages that hinder access to banking services. These problems reflect a lack of effective testing and communication from the banks, leading to frustration and dissatisfaction among customers.
Payment: Poor and Delayed Customer Support
Customers are experiencing significant frustration due to inadequate and slow customer support services, with limited channels for assistance and unresponsive communication. This has led to unresolved issues, transaction failures, and a general lack of effective problem resolution, resulting in a poor overall user experience.
Banks: Poor customer support, no one answers the phone
Customers are experiencing significant difficulties in receiving timely and effective support from their banks, with issues ranging from unresponsive customer service to inadequate assistance for app-related problems. This lack of support leads to frustration and dissatisfaction, as customers are often left without solutions or proper guidance.
Inaccurate Notification Issues in the App
The shared underlying problem is that users of the BIDV SmartBanking app experience persistent notification issues, where the app indicates there are unread notifications despite there being none. This leads to frustration and dissatisfaction, as users feel misled by the app's notification system.
Banking: Lack of Clear and Timely Notifications
Users are facing significant issues with not receiving important notifications related to financial transactions, resulting in funds being inaccessible. At the same time, they are also dealing with the annoyance of unwanted advertising notifications, with no ability to turn them off or remove them, which detracts from their overall banking app experience.
Payments: Transaction Errors and Delayed Refunds
Users experience transaction errors and delayed refunds when using payment apps. These issues include money being deducted without being credited, slow refund processes, and lack of support from customer service.
Frequent Payment Errors
Frequent payment errors occur when users attempt to make transactions through various apps, leading to frustration and unresolved issues. Inadequate customer support fails to effectively address these problems, leaving users dissatisfied and unable to complete their payments.
Frequent Banking App Errors
Users consistently face critical errors with the banking app, particularly during important transactions like money transfers. These issues include slow response times, login failures, and frequent crashes, leading to significant frustration.
Payment: Frequent login & authentication errors
Users face significant challenges with the login and authentication processes, which are often complicated, error-prone, and lacking essential features like account registration and password recovery. This results in frustration and a negative user experience, leading to difficulties in accessing services and managing accounts effectively.
Fixing Mobile Banking App Issues
Users are unable to access banking applications on their phones because they are required to disable accessibility permissions. This issue is causing frustration and leading to potentially costly repairs at service shops.
Payment: Continuous update requirements are a hassle
Frequent and mandatory updates of the application are causing significant inconvenience for users, disrupting their ability to access the app when needed. This persistent requirement for updates not only wastes users' time but also leads to frustration, especially during urgent situations.
Challenges with Money Transfer Application
Users find the BIDV Smart OTP application overly complicated and frustrating, leading to difficulties in performing basic transactions like transferring money. Many users express dissatisfaction with frequent errors and a lack of clear guidance, resulting in a negative experience that may drive them to consider switching to other banks.
Challenges in VNPAY Merchant Registration
Users are facing significant challenges when trying to register for the VNPAY Merchant app, as the registration process is convoluted and often leads to dead ends. Many report being unable to access the registration form, encountering repeated redirects, and facing errors that prevent account creation.
Payment: Unsuccessful Bank Connections
Users are experiencing significant frustration with the inability to successfully link their bank accounts to various payment apps, often encountering persistent errors and lack of support. This issue is compounded by misleading information regarding available bank connections and inadequate app functionality, leading to a poor user experience.
Frequent Transaction Errors in Money Transfers
Users are experiencing frequent transaction errors and difficulties when attempting to transfer money using the Agribank platform. Common issues include the absence of transaction verification methods, failure to display recipient details, and delays in processing transfers, leading to frustration among customers.