Delivery delays and customer support issues dominate feedback

Delivery services are plagued by a lack of accountability and poor communication from shippers, resulting in damaged goods and unfulfilled orders. Customers frequently experience delays, inadequate support, and a failure to resolve issues, leading to frustration and dissatisfaction with the service.

Users are experiencing significant frustration with the login and authentication processes of the application, which are overly complicated and frequently malfunctioning. This leads to account lockouts, repeated login attempts, and a lack of effective communication regarding account status, ultimately hindering their ability to use the service efficiently.

Users are facing significant frustrations with the app due to mandatory updates that often lead to decreased functionality and unresolved issues. Additionally, there is a lack of timely improvements and support for online selling, contributing to an overall perception of poor service and professionalism.

Khách hàng gặp phải sự thiếu hụt nghiêm trọng trong hỗ trợ dịch vụ, với thái độ không chuyên nghiệp từ nhân viên và tổng đài. Nhiều trường hợp giao hàng bị chậm trễ, hư hỏng mà không nhận được sự hỗ trợ thỏa đáng, dẫn đến sự không hài lòng và cảm giác bị xem thường.

The failure of the shipping service to pick up packages as scheduled, leading to significant delays and customer frustration. Additionally, the customer service team is unresponsive and ineffective in addressing these issues, leaving customers feeling ignored and dissatisfied.

Customers are experiencing significant frustration due to delays in pickup services, with many reporting that no staff arrive to collect their packages even after multiple days. This poor service quality, coupled with high costs and unresponsive customer support, is leading to dissatisfaction and a loss of trust in the logistics providers.

The Viettel Post app frequently experiences significant technical issues, causing persistent errors and disruptions in functionality. Users report that the app is unreliable, often failing to load or allowing them to place orders.

Logistics services are experiencing significant delays in delivery times, leading to customer dissatisfaction. The repeated complaints highlight issues such as slow pickup and prolonged shipping processes, which are perceived as unacceptable by users.

Users are experiencing significant issues with payment processing and transparency in delivery services, leading to unexpected charges and delays. Complaints highlight a lack of professional conduct, inadequate customer support, and a failure to resolve payment disputes, resulting in frustration and distrust among customers.

The logistics app is experiencing significant performance issues, characterized by frequent lag and errors that frustrate users. This persistent lag affects the efficiency of operations, leading to delays in processing orders and a poor user experience.