Delivery and banking issues highlight service gaps
During the period from September 3 to September 10, 2026, significant challenges were identified in the delivery and banking sectors, with opportunity scores indicating persistent issues such as late deliveries and payment errors. The data shows a total of 94 opportunities tracked, with 28 being first identified in this timeframe.
Period covered: 03 Sept 2026 → 10 Sept 2026
Giao vận: Giao hàng không đúng hẹn và không lấy hàng
Delivery services are plagued by a lack of accountability and poor communication from shippers, resulting in damaged goods and unfulfilled orders. Customers frequently experience delays, inadequate support, and a failure to resolve issues, leading to frustration and dissatisfaction with the service.
Giao vận: Hỗ trợ khách hàng không hiệu quả và chậm trễ
Khách hàng gặp phải sự thiếu hụt nghiêm trọng trong hỗ trợ dịch vụ, với thái độ không chuyên nghiệp từ nhân viên và tổng đài. Nhiều trường hợp giao hàng bị chậm trễ, hư hỏng mà không nhận được sự hỗ trợ thỏa đáng, dẫn đến sự không hài lòng và cảm giác bị xem thường.
Ngân hàng: Lỗi thanh toán liên tục và không ổn định
Users are experiencing frequent and frustrating issues with their banking app, including transaction errors, unexpected fees, and poor customer support. These problems lead to significant inconvenience and dissatisfaction, prompting users to consider switching banks.
Ngân hàng: Cập nhật phiên bản không thành công
Users are experiencing significant issues with app updates, including failure to display update buttons, app crashes upon launching after updates, and persistent error messages that hinder access to banking services. These problems reflect a lack of effective testing and communication from the banks, leading to frustration and dissatisfaction among customers.
Giao vận: Thanh toán không minh bạch và không hỗ trợ
Users are experiencing significant issues with payment processing and transparency in delivery services, leading to unexpected charges and delays. Complaints highlight a lack of professional conduct, inadequate customer support, and a failure to resolve payment disputes, resulting in frustration and distrust among customers.
Quản trị doanh nghiệp: Chấm công thường xuyên lỗi và lag không sử dụng được
The problem is frequent and significant errors in the timekeeping application, leading to issues such as incorrect clock-ins, delays, and payroll inaccuracies. These technical failures not only frustrate employees but also negatively impact their financial well-being and overall work experience.
Thương mại điện tử: Cập nhật phiên bản gây lỗi và bất tiện
Users are experiencing significant issues with system updates, including persistent errors, loss of data, and degraded user experience. Despite updates being implemented, many features are malfunctioning or missing, leading to frustration and dissatisfaction among users.
Trường học & sổ liên lạc: Đăng nhập phức tạp và lỗi xác thực thường xuyên
Users face significant challenges with the login and authentication processes in educational mobile apps, including complicated password requirements and frequent issues with receiving OTPs. These problems lead to frustration and hinder access to essential services, particularly when users need to log in quickly.
How these numbers are produced
Every figure above is counted, not estimated
More reports from this index
Written from the same evidence, other weeks.