Difficult cancellation process for subscriptions
Users are frustrated with the cancellation process for Smartsheet: Projects & Teams, describing it as impossible and terrible. This dissatisfaction has led to negative sentiments, including feelings of anger and a desire to downgrade their service.
4 people in 4 posts across 1 source · demand low, pain low, competition moderate
The pain
shares of 4 quoted postsWhat goes wrong, and for whom
- Who
- 4 people using Smartsheet: Projects & Teams
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints
- Since
- 20 Dec 2024 → 28 Feb 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Smartsheet: Projects & Teams
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint4100%
Sources
4 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…it’s nearly impossible to cancel when finished using after 1.5 years. That’s infuriating and worth a downgrade. Buyer beware: it’s a great service as long as you’re using it, but make sure you need it long term because it is a monster hassle to cancel.
FrustratedSmartsheet: Projects & Teams — If I could give 0 stars I would. I hate this app. I’ve been trying to cancel my account for four months and they’ve made it impossible. Don’t give them your money.
Strong complaintSmartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed. And they don’t respond to help requests or contacts. Basically the title.
Smartsheet: Projects & Teams — Terrible cancellation process. Beware. Almost impossible to cancel your account. Terrible service.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 24.7 → 19.7 · 23 Sept 2026, 12:00 → 13:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Difficult cancellation process for subscriptions a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 4 different people described it independently, in 4 mentions, the earliest from 20 Dec 2024 and the most recent from 28 Feb 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 43/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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If you have run into this problem, what did you try?