Smartsheet: Difficult cancellation process for subscriptions
Users are frustrated with the cancellation process for Smartsheet: Projects & Teams, describing it as impossible and terrible. This dissatisfaction has led to negative sentiments, including feelings of anger and a desire to downgrade their service.
11 different people have complained about this since 15 Jul 2024, most recently on 18 May 2026.
No new posts for 173 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 18 May 2026.
- “That’s infuriating and worth a downgrade.”
- “If you click on cancel from the app it takes you to a instructions document that tells you to click on cancel from settings and when you do that it takes you right back to this instruction page.”
- “It is absolutely impossible to reach anybody by phone and even though you go through the process of canceling, I’ve been getting billed for the last two years.”
11 people in 11 posts across 2 sources · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 11 peopleWhat goes wrong, and for whom
- Who
- 11 people using Smartsheet: Projects & Teams
- What goes wrong
- Impossible to cancel subscription11 people · 100%
- No access to human customer support7 people · 64%
- Since
- 15 Jul 2024 → 18 May 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Smartsheet: Projects & Teams
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint11100%
Sources
11 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…it’s nearly impossible to cancel when finished using after 1.5 years. That’s infuriating and worth a downgrade. Buyer beware: it’s a great service as long as you’re using it, but make sure you need it long term because it is a monster hassle to cancel.
FrustratedSmartsheet: Projects & Teams — If I could give 0 stars I would. I hate this app. I’ve been trying to cancel my account for four months and they’ve made it impossible. Don’t give them your money.
Strong complaint…heet: Projects & Teams — Can’t Cancel You can’t seem to cancel this! If you click on cancel from the app it takes you to a instructions document that tells you to click on cancel from settings and when you do that it takes you right back to this instruction page. I went to go to the chat. It’s not allowing me to type…
Smartsheet: Projects & Teams I absolutely hate this app. I don't know how many hours I've spent trying to cancel my subscription. Any e-mails I've sent to the customer support team were just ignored. Impossible to cancel!!!! It's ironic that you have a whole article on how to cancel one's own account, but it's still…
…ams — Trying to cancel This companies customer service is atrocious. It is absolutely impossible to reach anybody by phone and even though you go through the process of canceling, I’ve been getting billed for the last two years. I have done the cancellation process at least six times. My advice is to use a different…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 20.2 → 20.6 · 24 Sept 2026, 11:00 → 12:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Difficult cancellation process for subscriptions a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 11 different people described it independently, in 11 mentions, the earliest from 15 Jul 2024 and the most recent from 18 May 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Smartsheet: Projects & Teams seems to have a cancellation process that just loops you back to the instructions page, leaving many stuck and frustrated. We've heard from 11 people who feel trapped in this cycle, unable to stop the charges. How long did it take you to finally cancel, and what actually worked for you?