Hootsuite: Unusable Social Media Management App
The app is confusing, disorganized, and lacks essential features like scheduling posts, making it unusable for users. Additionally, frequent glitches and poor customer service further exacerbate the frustrations experienced by customers.
23 different people have complained about this since 23 Aug 2014, most recently on 06 Mar 2026.
No new posts for 252 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 06 Mar 2026.
- “It’s confusing, lacks several features (setting schedules, re-sending failed posts are two HUGE ones), and disorganized.”
- “Hootsuite is incredibly frustrating to use when trying to post between Instagram and Facebook for multiple accounts.”
- “Hootsuite - Social Media Tools — Pretty useless and frustrating.”
23 people in 23 posts across 2 sources · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 23 peopleWhat goes wrong, and for whom
- Who
- 23 people using Hootsuite - Social Media Tools
- What goes wrong
- Scheduled posts fail and get deleted13 people · 57%
- Social media accounts constantly disconnect4 people · 17%
- Since
- 23 Aug 2014 → 06 Mar 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Hootsuite - Social Media Tools
- Looking for something else
- 0% want an alternative · 9% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2191%
- Request29%
Sources
23 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…ows all content (unlike buffer) is nice. But this app is so terrible. It’s confusing, lacks several features (setting schedules, re-sending failed posts are two HUGE ones), and disorganized. It glitches CONSTANTLY, and lacks so many essential features for managing posts. I wish this app was like buffer. I like the…
Wishes it existedStrong complaintMissing featureHootsuite - Social Media Tools — Lots of flaws Hootsuite is incredibly frustrating to use when trying to post between Instagram and Facebook for multiple accounts. I often end up doing it manually because it’s easier. I can’t trust that this app will even post photos the correct way up. Trying to tag other accounts is…
FrustratedManual workHootsuite - Social Media Tools — Pretty useless and frustrating After signing up to use the app, I could not make any posts with out constant prompts to allow notifications or location settings. After finally making a post on instagram the pictures ended up upside down, I can’t even edit them without downloading…
FrustratedWastes timeHootsuite - Social Media Tools — Schedule doesn't work I downloaded this to schedule posts to Twitter and Facebook. What a waste of time. First thing I did as schedule a post to publish onto Twitter and Facebook four hours into the future. The app immediately published the post. The app doesn't do what it's made to do…
Doesn't workWastes timeHootsuite - Social Media Tools The customer service is terrible. They clearly cannot figure out that there is A BUG in the app. I HAVE been able to use the app BEFORE to upload pictures. Now it's telling me that it's failing to upload everything and WILL NOT allow me to edit any of my photos. And NO I WILL NOT use the…
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 29.1 → 29.2 · 08 Nov 2026, 23:00 → 00:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Unusable Social Media Management App a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 23 different people described it independently, in 23 mentions, the earliest from 23 Aug 2014 and the most recent from 06 Mar 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Hootsuite seems to be causing a lot of headaches, especially when posts fail to upload or end up upside down. We've heard from 12 people who are frustrated with the glitches and lack of reliable scheduling. If you've switched to another social media management tool, did it handle scheduling and posting better for you?