Scan to PDF: Difficulties with Subscription Cancellation
Users are experiencing significant difficulties in canceling their subscriptions to the Scan to PDF - Document Scanner service. Despite attempts to terminate their subscriptions, they are met with obstacles and unresponsive customer support.
8 different people have complained about this since 13 Oct 2022, most recently on 22 Oct 2026. 1 of them in the last 30 days.
- “Worked well for PDF, hanging moms medical documents, but then I didn’t need it anymore, it was impossible to cancel.”
- “I get told - we’re unable to cancel your subscription.”
- “Tried to cancel the purchase - it says I can’t cancel and I have to contact the App Store —- 7day trial —- but you can’t cancel with in 7 minutes SMH”
8 people in 8 posts across 1 source · 1 in the last 30 days, 0 in the 30 before
The pain
shares of 8 peopleWhat goes wrong, and for whom
- Who
- 8 people using Scan to PDF－Document Scanner
- What goes wrong
- Unable to cancel subscription inside the app8 people · 100%
- Since
- 13 Oct 2022 → 22 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Scan to PDF－Document Scanner
- Looking for something else
- 0% want an alternative · 13% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint788%
- Request113%
Sources
8 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Scan to PDF－Document Scanner — Good luck trying to cancel Worked well for PDF, hanging moms medical documents, but then I didn’t need it anymore, it was impossible to cancel. It said you could do it from the app, but then you get all the way through, and it says you have to do it from their phone store. Kind a left a…
…k trying to cancel I went into app to cancel. Filled everything out. I get told - we’re unable to cancel your subscription. Please go to the App Store. Do see anywhere on the App Store where you can cancel an app?!?! SCAM
Scan to PDF－Document Scanner — You cannot cancel Tried to cancel the purchase - it says I can’t cancel and I have to contact the App Store —- 7day trial —- but you can’t cancel with in 7 minutes SMH
Scan to PDF－Document Scanner — Can’t cancel I got this because I thought I needed it for a legal document. It turns out that I didn’t. I’ve been trying for a half an hour to cancel it, and I just can’t seem to. I’m not paying for this. I’ve never used it. I’ve only had it two hours.
Scan to PDF－Document Scanner — Cancel I cannot cancel. Why do make it so difficult. I went to the app as told but it brings it back to the original cancel. Help. I don’t want it
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 37.7 → 37.6 · 06 Nov 2026, 00:00 → 01:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Difficulties with Subscription Cancellation a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 13 Oct 2022 and the most recent from 22 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Scan to PDF keeps redirecting people to the app store to cancel, but then the subscription settings there don't show the option to stop the charges. We noticed 8 people stuck in this loop trying to end their trials or subscriptions. When you finally reached out to their support team about this specific redirect, what did they actually tell you to do?