Salesforce: CRM: Clunky login and authentication experience
Users are experiencing significant frustration with the login and authentication processes of CRM applications, citing issues such as clunky interfaces, frequent redirects, and the need for additional security measures that complicate access. This leads to a poor user experience, with many users reporting difficulties in signing in and the need to reinstall apps to regain access.
7 different people have complained about this since 23 Feb 2022, most recently on 16 Sept 2026.
- “Requiring the authenticator app is frustrating not a fan”
- “Because it doesn't, every time I want to log in, it sends a verification code, which is annoying.”
- “I have to reinstall the app every time I want to sign in this is ridiculous”
7 people in 7 posts across 2 sources · demand low, pain low, competition moderate
The pain
shares of 7 quoted postsWhat goes wrong, and for whom
- Who
- 7 people using Salesforce and Covve - Business Card Scanner
- What goes wrong
- Doesn't work14% of posts
- How bad
- 100% of posts are complaints · pain score low (31/100)
- Since
- 23 Feb 2022 → 16 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Salesforce and Covve - Business Card Scanner
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint7100%
Sources
7 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Salesforce — Horrible change Requiring the authenticator app is frustrating not a fan
Frustrated…It never remembers my device, even if I log in 3 times in succession. Because it doesn't, every time I want to log in, it sends a verification code, which is annoying. It also doesn't remember my username, despite clicking "remember me". Don't download. Just don't.
Frustrated…ustom domain, it will sign me out and never allow me to sign back in. I have to reinstall the app every time I want to sign in this is ridiculous
…public company and somehow the app is completely interoperable to me. I can barely sign in and then I am greeted with the worst ux since linux for boomers.
…articles are. 🙃 sign in with a password instead? perfect I got that! after I enter my password, asks for a security key, where the button doesn't work... again.
Doesn't work
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 36.1 → 36.0 · 30 Sept 2026, 23:00 → 00:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is CRM: Clunky login and authentication experience a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 7 different people described it independently, in 7 mentions, the earliest from 23 Feb 2022 and the most recent from 16 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 62/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
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