Poor Customer Support
Customer support is consistently reported as inadequate and frustrating, with users experiencing unhelpful interactions and a lack of responsiveness from staff. Many customers feel abandoned, as their issues remain unresolved and communication is poor, leading to a negative overall experience.
12 people in 12 posts across 1 source · demand low, pain moderate, competition low
The pain
shares of 12 quoted postsWhat goes wrong, and for whom
- Who
- 12 people using VNPAY App, LinkedIn: Community & Career, MB Bank and ShopeeFood - Food Delivery
- What goes wrong
- Missing feature17% of posts
- How bad
- 75% of posts are complaints · pain score moderate (53/100)
- Since
- 25 Jul 2025 → 21 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- VNPAY App, LinkedIn: Community & Career, MB Bank and ShopeeFood - Food Delivery
- Looking for something else
- 8% want an alternative · 17% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Dịch vụ cskh hỗ trợ quăng cho 1 con chat bot nói mấy câu vô nghĩa, chuyển qua chat với nhân viên không được.”
“Không hỗ trợ dù đặt đơn chưa đến 1 phút.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint975%
- Looking for an alternative18%
- Request217%
Sources
12 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 3 posts were held back as off-topic; all 12 still count toward the score.
…minutes after me, and somehow their cases have already been resolved. The customer support is absolutely terrible This is honestly one of the worst apps I have ever used. If it were not for my work, I would never use this app again. I have paid for Premium on two accounts, yet both accounts have been locked, and I…
Strong complaintFrustrated…, bên app nói là quán đã làm món rồi. App bắt lấy đơn. App làm ăn tệ. Không hỗ trợ dù đặt đơn chưa đến 1 phút.
Missing featureVNPAY App — Phẫn nộ về cách làm việc Khách hàng có vấn đề gọi tổng đài đã mất 1,5k cho 1 phút gọi mà gọi đến xong cứ bị treo đến khi hết tiền rồi tự tắt máy tôi chưa gặp được trường hợp app ngân hàng nào tệ và bào khách hàng như nào
Asking how…nghiệp bạn nên chọn nền tảng khác Đồng bộ web với app kinh khủng tệ. Dịch vụ cskh hỗ trợ quăng cho 1 con chat bot nói mấy câu vô nghĩa, chuyển qua chat với nhân viên không được. 1 ứng dụng giúp, hỗ trợ bạn trong công việc mà khi nó có vấn đề bạn không liên hệ được để xử lý thì dùng làm cái gì?
Switching awayTNEX - Ngân hàng số thế hệ mới — App ngu Chăm sóc khách hàng quá tệ. Không hiểu chủ đề khách hàng phản ánh. App cũng như đb
Strong complaint
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 50.7 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Poor Customer Support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 12 different people described it independently, in 12 mentions, the earliest from 25 Jul 2025 and the most recent from 21 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 56/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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