{"data":{"items":[{"id":"9b45b619-3cd3-4c93-99f5-558af70adb4b","excerpt":"1Password: Password Manager — Zero customer support — I’ve contacted customer support 3 times over the course of over a week now. Still no reply despite me highlighting that it’s an urgent issue.\n\nI’d strongly advise against signing up with 1password as it’s impossible to get any support.","url":"https://apps.apple.com/gb/app/id1511601750?see-all=reviews","role":"pain","weight":0.8847958,"occurredAt":"2026-03-04T23:25:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"feature_request","painScore":0.6566667,"sentiment":-0.6666667,"confidence":0.53408194,"matchedPatterns":["still_cannot","urgent","product:1Password"],"statement":"Still no reply despite me highlighting that it’s an urgent issue.","title":"1Password: Password Manager — Zero customer support","body":"I’ve contacted customer support 3 times over the course of over a week now. Still no reply despite me highlighting that it’s an urgent issue.\n\nI’d strongly advise against signing up with 1password as it’s impossible to get any support.","authorHash":"9321f13447f7fd7d1f967f62c82a6b55","rating":1,"offTopic":false},{"id":"04783513-e642-40ec-8b4f-972d5786479c","excerpt":"NordPass: Password Manager — Worst customer service ever — I have had a problem with changing my password and I have been asking for urgent help for five days and have literally got one answer a day from customer support, each time coming back with a new question that they then don’t respond to for 24 hours. First time","url":"https://apps.apple.com/au/app/id1486322860?see-all=reviews","role":"pain","weight":0.87413335,"occurredAt":"2026-06-10T01:39:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"problem_report","painScore":0.76,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["urgent","product:NordPass"],"statement":"I have had a problem with changing my password and I have been asking for urgent help for five days and have literally got one answer a day from customer support, each time coming back with a new question that they then don’t respond to fo…","title":"NordPass: Password Manager — Worst customer service ever","body":"I have had a problem with changing my password and I have been asking for urgent help for five days and have literally got one answer a day from customer support, each time coming back with a new question that they then don’t respond to for 24 hours. First time in my life I’ve rated something one star. Deleting my account with  many months to go.","authorHash":"33c378b0fa14da54ef52f34a48dc09d5","rating":1,"offTopic":false},{"id":"bdc17126-997a-4135-ad5e-9ee69f9d380b","excerpt":"LastPass Password Manager — Running AWAY from LastPass! — Used it for only a couple years, about a year ago my husband stopped being able to login in and now I’m unable to either. Trying to find someone to talk to about my account is horrendous, absolutely terrible! They tried making me talk to the automated Chatbot bu","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.83510953,"occurredAt":"2026-09-08T19:28:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.68142855,"sentiment":-0.42857143,"confidence":0.49666667,"matchedPatterns":["terrible","solution:app"],"statement":"I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful..","title":"LastPass Password Manager — Running AWAY from LastPass!","body":"Used it for only a couple years, about a year ago my husband stopped being able to login in and now I’m unable to either. Trying to find someone to talk to about my account is horrendous, absolutely terrible! They tried making me talk to the automated Chatbot but I can’t talk to actual humans unless I login- hello, that’s why I need to talk to a HUMAN! And after trying to reach someone through the media route that person was completely useless and not helpful in the slightest! Our email that the account is linked to is still active but for some reason the customer support person is saying there was never an account under that email?? I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful.. one of the worst.","authorHash":"888584271a6849e834d20e04d8f8f0e5","rating":1,"offTopic":false},{"id":"6f8d59a1-3333-40dc-9579-711242ee1f2c","excerpt":"Microsoft Authenticator — The authenticator app stopped working for no reason I could find. I tried to reset and everything but nothing worked. I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as m","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":1.1920222,"occurredAt":"2025-09-11T19:23:49.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.8433333,"sentiment":-0.8333333,"confidence":0.64666665,"matchedPatterns":["terrible","product:Microsoft Authenticator"],"statement":"I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as my authenticator is broken.","title":"Microsoft Authenticator","body":"The authenticator app stopped working for no reason I could find. I tried to reset and everything but nothing worked. I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as my authenticator is broken. I tried every choice on the phone to talk to a human, and AI just kept hanging up on me. I now have no access to either email, no way of resetting them. Dreadful system and CS","authorHash":"958374fd48521351cdbbc9b8df7f0d59","rating":1,"offTopic":false},{"id":"68c92bc5-0747-4326-af26-23da94103980","excerpt":"LastPass Password Manager — Trash customer support — I’ve been using LastPass Premium Family for the past two years and recently — by mistake — signed up for the individual Premium plan through the App Store. Unfortunately, Apple wouldn’t refund the purchase so I could upgrade to the Family plan.\n\nI reached out to Last","url":"https://apps.apple.com/au/app/id324613447?see-all=reviews","role":"pain","weight":0.57541305,"occurredAt":"2025-05-07T00:12:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"other","painScore":0.33043477,"sentiment":-0.82608694,"confidence":0.4325,"matchedPatterns":["product:LastPass Password Manager"],"statement":"LastPass Password Manager — Trash customer support.","title":"LastPass Password Manager — Trash customer support","body":"I’ve been using LastPass Premium Family for the past two years and recently — by mistake — signed up for the individual Premium plan through the App Store. Unfortunately, Apple wouldn’t refund the purchase so I could upgrade to the Family plan.\n\nI reached out to LastPass support for help, hoping they’d offer a simple upgrade option or let me pay the difference. Instead, I was told to sign up for a second subscription and pay twice. No empathy, no solution — just a robotic response that essentially said, “too bad.”\n\nIt’s disappointing to see such poor customer service from a company that manages something as important as passwords. I won’t be using or recommending LastPass again. My advice? Go with 1Password or any of the other reputable password managers out there — ones that actually value their customers.\n.","authorHash":"18e987c997054538111cbb54ee479a2c","rating":1,"offTopic":false},{"id":"8fc539af-2a2d-4c48-88f1-6fb10db895fa","excerpt":"LastPass Password Manager — Very poor customer service — Or should I say non-existent unless you pay for it. This is a great app until you have a problem. It doesn’t work properly so if you forget your master password you are absolutely screwed. I’ve spent 24 hours fighting with it now and I give up. I’m going elsewher","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":0.41777498,"occurredAt":"2021-09-04T16:27:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.368625,"matchedPatterns":["product:LastPass Password Manager"],"statement":"LastPass Password Manager — Very poor customer service.","title":"LastPass Password Manager — Very poor customer service","body":"Or should I say non-existent unless you pay for it. This is a great app until you have a problem. It doesn’t work properly so if you forget your master password you are absolutely screwed. I’ve spent 24 hours fighting with it now and I give up. I’m going elsewhere which means I need to change ALL of my passwords. So disappointing","authorHash":"05f978d869e25a5a90c6851a0d63c4fb","rating":1,"offTopic":false},{"id":"342292df-6bbe-4c61-89ae-be618c67ed58","excerpt":"LastPass Password Manager — Phone transfer — Beware of transferring data to a new phone, I lost all ability to authenticate my account and there is no way to reach any customer service or support at all from last pass so I lost all of my passwords","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.34335,"occurredAt":"2026-10-09T01:19:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.24525,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Beware of transferring data to a new phone, I lost all ability to authenticate my account and there is no way to reach any customer service or support at all from last pass so I lost all of my passwords","title":"LastPass Password Manager — Phone transfer","body":"Beware of transferring data to a new phone, I lost all ability to authenticate my account and there is no way to reach any customer service or support at all from last pass so I lost all of my passwords","authorHash":"944716b48b15dcfc0ed2972c45f0c450","rating":1,"offTopic":false},{"id":"6b38dd71-fed0-4492-b5e1-8d1ceaffb863","excerpt":"LastPass Password Manager — Poor Chinese support — Poor Chinese support when importing from 1pass. Poor customer service type, once you created a type you cannot modify the type.  Web UI is poor in general. Should learn from 1pass","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.3213,"occurredAt":"2026-09-10T10:51:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2295,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Poor customer service type, once you created a type you cannot modify the type.","title":"LastPass Password Manager — Poor Chinese support","body":"Poor Chinese support when importing from 1pass. Poor customer service type, once you created a type you cannot modify the type.  Web UI is poor in general. Should learn from 1pass","authorHash":"3f6c9a5ecad47927b1ee2c5b5f26bc3c","rating":3,"offTopic":true},{"id":"f44d0b83-b4f8-4e44-9c54-9f743e3857d3","excerpt":"LastPass Password Manager — New phone alert — Received new phone and app would not recognize my password. Attempted to recover and could not be their recovery key is on the phone you originally downloaded the app. Terrible customer service don’t recommend for anyone","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.29679167,"occurredAt":"2025-08-12T13:10:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.261875,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Terrible customer service don’t recommend for anyone","title":"LastPass Password Manager — New phone alert","body":"Received new phone and app would not recognize my password. Attempted to recover and could not be their recovery key is on the phone you originally downloaded the app. Terrible customer service don’t recommend for anyone","authorHash":"b5f3c6329941ab4afef2afb9ed29c3ce","rating":1,"offTopic":false},{"id":"a18eca1d-31d9-4c84-867d-9b8ebc7d256b","excerpt":"NordPass: Password Manager — Switching to Proton — Was lied to by customer support. Switching over to proton. Thus far no regrets. Better features and less clunky.","url":"https://apps.apple.com/au/app/id1486322860?see-all=reviews","role":"pain","weight":0.24045,"occurredAt":"2026-07-30T00:29:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.17175,"matchedPatterns":["product:NordPass"],"statement":"Was lied to by customer support.","title":"NordPass: Password Manager — Switching to Proton","body":"Was lied to by customer support. Switching over to proton. Thus far no regrets. Better features and less clunky.","authorHash":"d79c532846940068623923eb31875242","rating":1,"offTopic":true},{"id":"5b3471dc-c515-4b17-8af8-5f3099139de8","excerpt":"1Password: Password Manager — terrible customer service — I was locked out because of a technical issue. No one seems to know how to fix.","url":"https://apps.apple.com/us/app/id1511601750?see-all=reviews","role":"pain","weight":0.2086,"occurredAt":"2026-10-20T22:04:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.149,"matchedPatterns":["product:1Password"],"statement":"1Password: Password Manager — terrible customer service.","title":"1Password: Password Manager — terrible customer service","body":"I was locked out because of a technical issue. No one seems to know how to fix.","authorHash":"76d0fae8a29b52d9e1fa50db2de0fbcc","rating":1,"offTopic":false},{"id":"351d9b48-76fc-4167-9b38-aa5106e4003e","excerpt":"NordPass: Password Manager — Poor Customer Service — Can’t get live help, support is all automated. They can’t help an average person","url":"https://apps.apple.com/us/app/id1486322860?see-all=reviews","role":"pain","weight":0.1843,"occurredAt":"2026-08-01T01:49:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.1455,"matchedPatterns":["product:NordPass"],"statement":"NordPass: Password Manager — Poor Customer Service.","title":"NordPass: Password Manager — Poor Customer Service","body":"Can’t get live help, support is all automated. They can’t help an average person","authorHash":"a0cee67c29d021637a48c09c258fa4c1","rating":1,"offTopic":false},{"id":"8923b9b0-5ebc-4745-a89c-bb9e40cd12f6","excerpt":"X-VPN: VPN Fast & Secure — Poor customer support — Absolutely helpless customer support team, they ignored every single request I made and absolutely didn’t help me.","url":"https://apps.apple.com/us/app/id1250312807?see-all=reviews","role":"request","weight":0.18341428,"occurredAt":"2026-02-23T06:19:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.057142857,"sentiment":-0.14285715,"confidence":0.1735,"matchedPatterns":["product:X-VPN"],"statement":"X-VPN: VPN Fast & Secure — Poor customer support.","title":"X-VPN: VPN Fast & Secure — Poor customer support","body":"Absolutely helpless customer support team, they ignored every single request I made and absolutely didn’t help me.","authorHash":"be972c429d1741898251c85a48deb7b0","rating":1,"offTopic":false},{"id":"e91cfb19-e1d1-4c93-948d-c2b269e85c8f","excerpt":"Microsoft Authenticator — Problems constantly — Mary just satisfied cannot get in touch with customer service over the phone","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.155975,"occurredAt":"2026-07-06T13:34:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.137625,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Mary just satisfied cannot get in touch with customer service over the phone","title":"Microsoft Authenticator — Problems constantly","body":"Mary just satisfied cannot get in touch with customer service over the phone","authorHash":"eac5642a0e0ad2bcfd8e27257266b2f4","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":13},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":14}}