{"data":{"items":[{"id":"bdc17126-997a-4135-ad5e-9ee69f9d380b","excerpt":"LastPass Password Manager — Running AWAY from LastPass! — Used it for only a couple years, about a year ago my husband stopped being able to login in and now I’m unable to either. Trying to find someone to talk to about my account is horrendous, absolutely terrible! They tried making me talk to the automated Chatbot bu","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.83510953,"occurredAt":"2026-09-08T19:28:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.68142855,"sentiment":-0.42857143,"confidence":0.49666667,"matchedPatterns":["terrible","solution:app"],"statement":"I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful..","title":"LastPass Password Manager — Running AWAY from LastPass!","body":"Used it for only a couple years, about a year ago my husband stopped being able to login in and now I’m unable to either. Trying to find someone to talk to about my account is horrendous, absolutely terrible! They tried making me talk to the automated Chatbot but I can’t talk to actual humans unless I login- hello, that’s why I need to talk to a HUMAN! And after trying to reach someone through the media route that person was completely useless and not helpful in the slightest! Our email that the account is linked to is still active but for some reason the customer support person is saying there was never an account under that email?? I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful.. one of the worst.","offTopic":false},{"id":"6f8d59a1-3333-40dc-9579-711242ee1f2c","excerpt":"Microsoft Authenticator — The authenticator app stopped working for no reason I could find. I tried to reset and everything but nothing worked. I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as m","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":1.1920222,"occurredAt":"2025-09-11T19:23:49.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.8433333,"sentiment":-0.8333333,"confidence":0.64666665,"matchedPatterns":["terrible","product:Microsoft Authenticator"],"statement":"I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as my authenticator is broken.","title":"Microsoft Authenticator","body":"The authenticator app stopped working for no reason I could find. I tried to reset and everything but nothing worked. I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as my authenticator is broken. I tried every choice on the phone to talk to a human, and AI just kept hanging up on me. I now have no access to either email, no way of resetting them. Dreadful system and CS","offTopic":false},{"id":"6b38dd71-fed0-4492-b5e1-8d1ceaffb863","excerpt":"LastPass Password Manager — Poor Chinese support — Poor Chinese support when importing from 1pass. Poor customer service type, once you created a type you cannot modify the type.  Web UI is poor in general. Should learn from 1pass","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.3213,"occurredAt":"2026-09-10T10:51:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2295,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Poor customer service type, once you created a type you cannot modify the type.","title":"LastPass Password Manager — Poor Chinese support","body":"Poor Chinese support when importing from 1pass. Poor customer service type, once you created a type you cannot modify the type.  Web UI is poor in general. Should learn from 1pass","offTopic":true},{"id":"f44d0b83-b4f8-4e44-9c54-9f743e3857d3","excerpt":"LastPass Password Manager — New phone alert — Received new phone and app would not recognize my password. Attempted to recover and could not be their recovery key is on the phone you originally downloaded the app. Terrible customer service don’t recommend for anyone","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.29679167,"occurredAt":"2025-08-12T13:10:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.261875,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Terrible customer service don’t recommend for anyone","title":"LastPass Password Manager — New phone alert","body":"Received new phone and app would not recognize my password. Attempted to recover and could not be their recovery key is on the phone you originally downloaded the app. Terrible customer service don’t recommend for anyone","offTopic":false},{"id":"e91cfb19-e1d1-4c93-948d-c2b269e85c8f","excerpt":"Microsoft Authenticator — Problems constantly — Mary just satisfied cannot get in touch with customer service over the phone","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.155975,"occurredAt":"2026-07-06T13:34:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.137625,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Mary just satisfied cannot get in touch with customer service over the phone","title":"Microsoft Authenticator — Problems constantly","body":"Mary just satisfied cannot get in touch with customer service over the phone","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":5}}