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Research reports·E-commerce & Seller Platforms·18 Oct 2026

E-commerce seller platforms face persistent operational friction

Data from the last 30 days shows 24 reported issues across e-commerce and seller platforms, with notification delays and customer support failures remaining the most frequent complaints. While Shopee Seller Center app lag and errors saw a decrease to 4 reports from 17 in the previous period, overall platform stability remains a consistent challenge for users.

#1E-commerce & Seller Platforms

Thương mại điện tử: Lỗi đăng nhập & xác thực không thành công

Users are experiencing significant issues with login and authentication processes across various e-commerce platforms, leading to frustration and inefficiency. Common problems include failure to receive verification emails, persistent login errors, and server issues that require repeated attempts to access accounts.

People
24
Last 30 days
3
Evidence
24 signals
#2E-commerce & Seller Platforms

Orders and shipping: Customer support is terrible and unhelpful

Customers are experiencing significant frustration with poor customer service and support in the ecommerce sector. Issues include slow response times, unhelpful interactions, and a lack of effective communication, leading to a negative overall experience.

People
10
Last 30 days
4
Evidence
10 signals
#3E-commerce & Seller Platforms

Thương mại điện tử: Thông báo không hiện và cập nhật trễ

Users are experiencing significant issues with notifications in various applications, including missing alerts for messages and orders, as well as persistent error messages and slow loading times. This lack of reliable notification functionality is causing frustration and dissatisfaction among users.

People
36
Last 30 days
5
Evidence
36 signals
#4E-commerce & Seller Platforms

Thương mại điện tử: Giao hàng chậm và không có thông tin đơn hàng

Customers experience significant delays in delivery and lack of order information, leading to frustration and dissatisfaction. Issues include orders being automatically canceled without reason, incorrect items being delivered, and poor customer support from the platform.

People
60
Last 30 days
4
Evidence
60 signals
#5E-commerce & Seller Platforms

Shopee Seller Center app lag và lỗi

The Shopee Seller Center app is plagued by numerous technical issues, including lag, frequent errors, and a lack of essential functions, making it frustrating for sellers to use. Despite being required to transition to this new app, sellers are dissatisfied with its performance and the overall user experience.

People
88
Last 30 days
4
Evidence
89 signals
#6E-commerce & Seller Platforms

Thương mại điện tử: Hỗ trợ khách hàng kém và không hiệu quả

Khách hàng gặp phải sự thiếu hụt trong dịch vụ hỗ trợ, với phản hồi chậm và không hiệu quả từ nhân viên, dẫn đến trải nghiệm tiêu cực. Nhiều người phàn nàn về việc không có hỗ trợ đa nền tảng và sự phụ thuộc vào AI không đáp ứng được nhu cầu thực tế của họ.

People
30
Last 30 days
1
Evidence
30 signals
#7E-commerce & Seller Platforms

TikTok Shop Seller Center User Experience Issues

The TikTok Shop Seller Center suffers from a severely poor user experience, characterized by ineffective management, slow processing times, and a lack of customer support. Sellers face unfair policies and high costs, leading to frustration and inefficiency in their operations.

People
11
Last 30 days
1
Evidence
11 signals
#8E-commerce & Seller Platforms

Lỗi hiển thị tin nhắn khách hàng

The problem is that messages from customers are not displaying properly in the Shopee Seller Center, leading to delays in response and support. Sellers are experiencing issues such as notifications not showing new messages, missing chat features, and inability to send icons, which hampers effective communication with customers.

People
10
Last 30 days
1
Evidence
10 signals
#9E-commerce & Seller Platforms

Thương mại điện tử: Cập nhật phiên bản gây lỗi và bất tiện

Users are experiencing significant issues with system updates, including persistent errors, loss of data, and degraded user experience. Despite updates being implemented, many features are malfunctioning or missing, leading to frustration and dissatisfaction among users.

People
20
Last 30 days
1
Evidence
20 signals
#10E-commerce & Seller Platforms

Thương mại điện tử: Giao diện khó sử dụng và nhiều lỗi

Ecommerce platforms are facing significant usability issues, including slow product search, unclear layouts, and frequent technical errors that hinder the shopping experience. Users express frustration over the lack of essential information and functionality, leading to dissatisfaction with the overall interface.

People
10
Last 30 days
0
Evidence
10 signals

How these numbers are produced

Every figure above is counted, not estimated

Scores come from the deterministic engine described in the methodology, run over public posts collected from Reddit, GitHub, Hacker News and other open sources. The figures in this report are a snapshot from the day it was written and are not updated afterwards; the linked pages carry the current values. Read the methodology →

More reports from this index

Written from the same evidence, other weeks.