E-commerce seller platforms face persistent operational friction
Data from the last 30 days shows 24 reported issues across e-commerce and seller platforms, with notification delays and customer support failures remaining the most frequent complaints. While Shopee Seller Center app lag and errors saw a decrease to 4 reports from 17 in the previous period, overall platform stability remains a consistent challenge for users.
Thương mại điện tử: Lỗi đăng nhập & xác thực không thành công
Users are experiencing significant issues with login and authentication processes across various e-commerce platforms, leading to frustration and inefficiency. Common problems include failure to receive verification emails, persistent login errors, and server issues that require repeated attempts to access accounts.
Orders and shipping: Customer support is terrible and unhelpful
Customers are experiencing significant frustration with poor customer service and support in the ecommerce sector. Issues include slow response times, unhelpful interactions, and a lack of effective communication, leading to a negative overall experience.
Thương mại điện tử: Thông báo không hiện và cập nhật trễ
Users are experiencing significant issues with notifications in various applications, including missing alerts for messages and orders, as well as persistent error messages and slow loading times. This lack of reliable notification functionality is causing frustration and dissatisfaction among users.
Thương mại điện tử: Giao hàng chậm và không có thông tin đơn hàng
Customers experience significant delays in delivery and lack of order information, leading to frustration and dissatisfaction. Issues include orders being automatically canceled without reason, incorrect items being delivered, and poor customer support from the platform.
Shopee Seller Center app lag và lỗi
The Shopee Seller Center app is plagued by numerous technical issues, including lag, frequent errors, and a lack of essential functions, making it frustrating for sellers to use. Despite being required to transition to this new app, sellers are dissatisfied with its performance and the overall user experience.
Thương mại điện tử: Hỗ trợ khách hàng kém và không hiệu quả
Khách hàng gặp phải sự thiếu hụt trong dịch vụ hỗ trợ, với phản hồi chậm và không hiệu quả từ nhân viên, dẫn đến trải nghiệm tiêu cực. Nhiều người phàn nàn về việc không có hỗ trợ đa nền tảng và sự phụ thuộc vào AI không đáp ứng được nhu cầu thực tế của họ.
TikTok Shop Seller Center User Experience Issues
The TikTok Shop Seller Center suffers from a severely poor user experience, characterized by ineffective management, slow processing times, and a lack of customer support. Sellers face unfair policies and high costs, leading to frustration and inefficiency in their operations.
Lỗi hiển thị tin nhắn khách hàng
The problem is that messages from customers are not displaying properly in the Shopee Seller Center, leading to delays in response and support. Sellers are experiencing issues such as notifications not showing new messages, missing chat features, and inability to send icons, which hampers effective communication with customers.
Thương mại điện tử: Cập nhật phiên bản gây lỗi và bất tiện
Users are experiencing significant issues with system updates, including persistent errors, loss of data, and degraded user experience. Despite updates being implemented, many features are malfunctioning or missing, leading to frustration and dissatisfaction among users.
Thương mại điện tử: Giao diện khó sử dụng và nhiều lỗi
Ecommerce platforms are facing significant usability issues, including slow product search, unclear layouts, and frequent technical errors that hinder the shopping experience. Users express frustration over the lack of essential information and functionality, leading to dissatisfaction with the overall interface.
How these numbers are produced
Every figure above is counted, not estimated
More reports from this index
Written from the same evidence, other weeks.