{"data":{"items":[{"id":"1bb43a81-63b6-4a00-a04a-66021124a031","excerpt":"AfterShip Returns & Exchanges — I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover ","url":"https://apps.shopify.com/reviews/2205674","role":"pain","weight":1.4892349,"occurredAt":"2026-10-07T12:18:27.301Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"problem_report","painScore":0.76763797,"sentiment":-0.8347107,"confidence":0.8425,"matchedPatterns":["frustrating","waste_of_time","manual_process","product:AfterShip Returns & Exchanges"],"statement":"What makes this worse is: • Slow customer support responses • Being passed between multiple agents • Generic copy-paste replies • Wasting time explaining the same issue repeatedly • Basic functionality hidden behind higher pricing tiers Th…","title":"AfterShip Returns & Exchanges","body":"I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan. Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience. What makes this worse is: • Slow customer support responses • Being passed between multiple agents • Generic copy-paste replies • Wasting time explaining the same issue repeatedly • Basic functionality hidden behind higher pricing tiers The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to. After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements. So basically: 1. Spend hours setting everything up 2. Discover critical workflow limitations later 3. Pay more money to unlock practical functionality This feels incredibly misleading from a merchant perspective. The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process. If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup. For us, this was a huge waste of time, energy, and effort. To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option","authorHash":"e5f72e1626bbf7af581709c7b031d52f","rating":1,"offTopic":false},{"id":"c2e235b9-5668-4f1d-a40f-48185cb5bc6b","excerpt":"Shiprocket — 1. 40% parcels face FAKE DELIVERY ATTEMPTS 2. 20% parcels are RTO'ed without any delivery attempt 3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them 4. Charges premium rates for bullshit services 5. Customer support is useless as they are NOT interested to listen to you. Even if ","url":"https://apps.shopify.com/reviews/2337800","role":"pain","weight":1.1150421,"occurredAt":"2026-08-26T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.5837917,"matchedPatterns":["terrible","product:Shiprocket"],"statement":"Customer support is useless as they are NOT interested to listen to you.","title":"Shiprocket","body":"1. 40% parcels face FAKE DELIVERY ATTEMPTS 2. 20% parcels are RTO'ed without any delivery attempt 3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them 4. Charges premium rates for bullshit services 5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you","authorHash":"e43a5ea8378a13db9375fc486386f4e1","rating":1,"offTopic":false},{"id":"e92e253d-b12c-4989-b59f-5e8dfd89a272","excerpt":"Shiprocket — The customer support is a lie - there is a \"button\" that says \"Call us\" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS","url":"https://apps.shopify.com/reviews/2266207","role":"pain","weight":0.68950003,"occurredAt":"2026-10-14T00:17:17.220Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4925,"matchedPatterns":["product:Shiprocket"],"statement":"The customer support is a lie - there is a \"button\" that says \"Call us\" and it's not a button it's a span!!!!","title":"Shiprocket","body":"The customer support is a lie - there is a \"button\" that says \"Call us\" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!","authorHash":"ee70ed44732db9421e650be95dba12ca","rating":1,"offTopic":false},{"id":"937a4b5a-9ffe-472a-a96d-5fa4b710c211","excerpt":"ShipStation Orders & Inventory — Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your b","url":"https://apps.shopify.com/reviews/2240971","role":"pain","weight":0.68950003,"occurredAt":"2026-10-02T00:17:40.760Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4925,"matchedPatterns":["product:ShipStation Orders & Inventory"],"statement":"Terrible customer service and support.","title":"ShipStation Orders & Inventory","body":"Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your business get a poorer customer experience whilst making your job harder. The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.","authorHash":"b5b9f7e3ac41c5c874e1ef806102c765","rating":1,"offTopic":false},{"id":"9fb4914e-1d96-403a-bcc8-e7a879e8caff","excerpt":"Easyship ‑ All in One Shipping — I left the app 5 stars but once I kept using it, the website is super buggy and don't work like that, the customer service sucks nobody will understand you they just talk like bots! Shipping labels have your full name on it instead of just your business name.","url":"https://apps.shopify.com/reviews/2233729","role":"pain","weight":0.555975,"occurredAt":"2026-10-02T00:17:35.027Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.397125,"matchedPatterns":["product:Easyship ‑ All in One Shipping"],"statement":"I left the app 5 stars but once I kept using it, the website is super buggy and don't work like that, the customer service sucks nobody will understand you they just talk like bots!","title":"Easyship ‑ All in One Shipping","body":"I left the app 5 stars but once I kept using it, the website is super buggy and don't work like that, the customer service sucks nobody will understand you they just talk like bots! Shipping labels have your full name on it instead of just your business name.","authorHash":"942b0ebc6075236ba6e7eac9a94ebc3b","rating":2,"offTopic":false},{"id":"55b28a9f-0c40-4f51-a0ee-d622a87a375c","excerpt":"CedCommerce Amazon Channel — kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful","url":"https://apps.shopify.com/reviews/2172057","role":"pain","weight":0.421225,"occurredAt":"2026-04-21T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.300875,"matchedPatterns":["product:CedCommerce Amazon Channel"],"statement":"kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful","title":"CedCommerce Amazon Channel","body":"kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful","authorHash":"2729d37528788945b9a09a8fbdaa2fd9","rating":1,"offTopic":false},{"id":"5a24179d-8ad2-48ae-ae04-1a7a3bed3795","excerpt":"Shiprocket — Worst customer service // Worst pick up service // Cant be trusted anymore","url":"https://apps.shopify.com/reviews/2321990","role":"pain","weight":0.30485,"occurredAt":"2026-08-14T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.21775,"matchedPatterns":["product:Shiprocket"],"statement":"Worst customer service // Worst pick up service // Cant be trusted anymore","title":"Shiprocket","body":"Worst customer service // Worst pick up service // Cant be trusted anymore","authorHash":"7cf48d290c04fe4983ae5e941c12123f","rating":1,"offTopic":false},{"id":"0ecf8018-febd-4785-97ea-997f214ed341","excerpt":"Loop Returns & Exchanges — Customer service is poor - no calls or demos given - it is a complete pain to setup.","url":"https://apps.shopify.com/reviews/2276506","role":"pain","weight":0.30241665,"occurredAt":"2026-07-08T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.23875,"matchedPatterns":["product:Loop Returns & Exchanges"],"statement":"Customer service is poor - no calls or demos given - it is a complete pain to setup.","title":"Loop Returns & Exchanges","body":"Customer service is poor - no calls or demos given - it is a complete pain to setup.","authorHash":"a240350a721f4dd3cee811c01c914387","rating":1,"offTopic":false},{"id":"aa8994da-f766-437a-9dc6-76f17dbbaede","excerpt":"Route ‑ Protection & Tracking — Customer service is impossible! It used to be good, but now you can't get anywhere.","url":"https://apps.shopify.com/reviews/2080810","role":"request","weight":0.25609285,"occurredAt":"2026-02-13T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Orders and shipping","intent":"other","painScore":0.057142857,"sentiment":-0.14285715,"confidence":0.24225,"matchedPatterns":["product:Route ‑ Protection & Tracking"],"statement":"Customer service is impossible!","title":"Route ‑ Protection & Tracking","body":"Customer service is impossible! It used to be good, but now you can't get anywhere.","authorHash":"77b289afa62a67763fc1881cf3030342","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"shopifyapps","sourceName":"Shopify App Store","count":9}],"total":9}}