What users complain about in Salesforce Authenticator
44 complaints about Salesforce Authenticator from 44 people, read from Google Play & Google Play reviews rated 1–3 stars (12 Feb 2016 – 27 Aug 2026). The most repeated complaint is “This only works occasionally, most times I have to open the app manually”, with 6 reviews.
What they complain about
Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.
This only works occasionally, most times I have to open the app manually.
6 complaints · 6 peoplepain 48Not only does this app feel completely useless, but somehow twice as annoying.
2 complaints · 2 peoplepain 61Salesforce Authenticator — It never works!.
1 complaint · 1 personpain 0Salesforce Authenticator — Quite useless.
1 complaint · 1 personpain 40The idea behind double Verification is so that the information is guarded and protected,…
1 complaint · 1 personpain 84The constant prompts for permissions that have been denied are ridiculous.
1 complaint · 1 personpain 33Salesforce Authenticator — Horrible.
1 complaint · 1 personpain 40Salesforce Authenticator — Waste of time.
1 complaint · 1 personpain 85I STILL can't login to PartnerNet.
1 complaint · 1 personpain 85The smaller numbers make it harder to use, and near worthless on the watch.
1 complaint · 1 personpain 40Salesforce Authenticator — Awful.
1 complaint · 1 personpain 40I have to manually input the code every time which is a pain.
1 complaint · 1 personpain 76
Did the last release help?
Complaints about v4.7.0 are 10 points less painful than v4.5.2. App Store only — Play reviews carry no version.
- v4.7.03714 complaints22 Apr 2025
- v4.5.2484 complaints16 Oct 2024
- v4.4.0484 complaints17 Aug 2024
- v2.4.0503 complaints20 Feb 2016
The reviews themselves
40 of 44 complaints, most painful first. Every one links to the review on the store.
Salesforce Authenticator — I hate this app so much I had to write a review
Salesforce Authenticator — I hate this app so much I had to write a review.
Salesforce Authenticator
in addition because my old device which has my account is an older version the export but that i need is not present and all backup directions are useless.
Salesforce Authenticator — watch is now buggy
So, the glance feature is useless.
Salesforce Authenticator
this is terribly frustrating bc sometimes I need to approve a trusted IT consultant to help me in my system.
Salesforce Authenticator — Don’t get a new phone!
I am beyond frustrated.
Salesforce Authenticator
I STILL can't login to PartnerNet.
Salesforce Authenticator — Waste of time
Salesforce Authenticator — Waste of time.
Salesforce Authenticator — Most unintuitive complicated app in history
The idea behind double Verification is so that the information is guarded and protected, but when it comes to actual practicality, it is garbage and horrible because the amount of times I had to reach out to salesforce authenticator so tha…
Salesforce Authenticator
Not only does this app feel completely useless, but somehow twice as annoying.
Salesforce Authenticator — Low-effort slop
I have to manually input the code every time which is a pain.
Salesforce Authenticator
Annoying to have to have an app that I only use for push notifications to not work for the basic function.
Salesforce Authenticator — Annoying nagware
Salesforce Authenticator — Annoying nagware.
Salesforce Authenticator
However, it simply doesn't work properly.
Salesforce Authenticator — Very Difficult App
This is the worst MFA that I have ever had!
Salesforce Authenticator
Salesforce is such a nightmare
Salesforce Authenticator — Quite useless
Salesforce Authenticator — Quite useless.
Salesforce Authenticator — Garbage
Salesforce Authenticator — Garbage.
Salesforce Authenticator — Why can’t I use my watch for approvals?
Still the worst authentication experience of any platform.
Salesforce Authenticator — Stupid garbage
Salesforce Authenticator — Stupid garbage.
Salesforce Authenticator — Worst App I Have Ever Used In My Entire Life
Salesforce Authenticator — Worst App I Have Ever Used In My Entire Life.
Salesforce Authenticator — Horrible
Salesforce Authenticator — Horrible.
Salesforce Authenticator
Very often do I get the automation set up, then it fails at random times.
Salesforce Authenticator — Absolutely terrible
Salesforce Authenticator — Absolutely terrible.
Salesforce Authenticator
Terrible, I go through over three times logging in without success.
Salesforce Authenticator
This app is completely unnecessary and buggy.
Salesforce Authenticator
I'm annoyed that Salesforce forces you to validate every single login, but that's not why I rate the App low.
Salesforce Authenticator
Honestly, an incredibly poor authenticator.
Salesforce Authenticator — A step back?
The smaller numbers make it harder to use, and near worthless on the watch.
Salesforce Authenticator — Awful
Salesforce Authenticator — Awful.
Salesforce Authenticator
This only works occasionally, most times I have to open the app manually.
Salesforce Authenticator — This app SUCKS
Salesforce Authenticator — This app SUCKS.
Salesforce Authenticator — STOP Asking for Permissions
The constant prompts for permissions that have been denied are ridiculous.
Salesforce Authenticator — This cannot be a real app
A drunk monkey could design something better than this.
Salesforce Authenticator — Worst UX ever
Salesforce Authenticator — Worst UX ever.
Salesforce Authenticator — No notifications
Very disappointing.
Salesforce Authenticator
Even when it lets me enable the toggle, it often fails to auto-approve logins and then recognizes it as a "new client" after 1 day -- again suggesting that I can enable it for auto approval but refusing to let me flip the toggle.
Salesforce Authenticator
Agree with other users who say this app is buggy and completely inconsistent.
Salesforce Authenticator — Worst app on my phone
Salesforce Authenticator — Worst app on my phone.
Salesforce Authenticator — The Worst
Salesforce Authenticator — The Worst.
Salesforce Authenticator
app needs to be opened before hand in order to get them that is also slow sometimes.
Questions about Salesforce Authenticator
- What do users complain about in Salesforce Authenticator?
- The most repeated complaints, grouped by meaning: “This only works occasionally, most times I have to open the app manually” (6); “Not only does this app feel completely useless, but somehow twice as annoying” (2). Each theme name is quoted from a review, not a label we assigned.
- How many people complain about Salesforce Authenticator?
- 44 reviews rated 3 stars or below from 44 people on Google Play & Google Play, written between 12 Feb 2016 and 27 Aug 2026. The reviews themselves, each linked to the store, are listed on this page.
- Is this Salesforce Authenticator's store rating?
- No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.
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