What users complain about in LastPass Password Manager

Unable to access pw

After logging in, my app keeps freezing on the screen to set up face recognition. Please address

The WORST Technical Support EVER

Have been waiting for days for a call back after placing the request, which in itself isn’t ready to submit! Then the email from an agent says he/she works from 9pm to 4am MST whereas I am in Pacific Time zone! Multiple replies to that email indicating my availability during the agent’s working hours resulted in no response so far after few days!

Beware. Do not subscribe. They will keep your money

I cancelled my last pass subscription with most of the term still remaining and asked for a refund. Not for any time I had already used. Only for the unused months ahead. Last pass refused. Turning down a reasonable request like that shows they do not respect their customers. Buyer beware. If the product stops being right for you expect them to keep your money for months you will never use. I would not recommend buying their subscription.

Please fix your app to support for passkey logon

You can't get there from here You are required to sign-in with your passkey to access this resource, but this app doesn't support it. Please contact your administrator.

I’m done with these people

This is the second time that they have blocked my account for no reason. It has been over two weeks since this BS started and we have gotten nowhere. Nothing changed on my end to cause this. They ask ridiculous questions such as “how many passwords do you have stored in LastPass?” (even though they claim to have no access to your master password - so they still have access to your account?). Another question is “what city and county were you in when you last used LP?” Luckily I have some backup that I’ve created since they did this to me the first time. I can’t wait to quit them just as soon as I make sure they never get another penny from me.

Need live support

There are times when live technical support is needed. LastPass works great when it works but is useless when I can’t get in and can’t get technical support to login.

Mobile App Not Good

Everything else works great, but this mobile app has locked me out of so much stuff. It often will not let you create a new file without tangling with multiple instances at once.

Phone transfer

Beware of transferring data to a new phone, I lost all ability to authenticate my account and there is no way to reach any customer service or support at all from last pass so I lost all of my passwords

Disappointed

There’s no reasonable way of getting back into your account if your master password doesn’t work. The recovery process is absent.

poor pass word recovery

all hint does is hint no help and some how i think i have to accounts As soon as i can i’m going to another

The cliched story. The promise and then the pivot from 5 to 1

Like so many other apps and new businesses, the timeline here ends up feeling the same. At first, the experience is free or competitively affordable relative to its features. You start to use it and believe in it. Support is from actual humans and the tech continues to grow and stay seamless. Then the “pro” and “elite premium” tiers get introduced. But now you’ve been using it to store all your passwords. So what’s another $100 a year for the sanity of password protection and retention continuity across devices. But then things change again, the “new” features are promised but never work. Maintenance of status quo from years before now gets regurgitated as new horizon possibilities of only we pay a little more. But those services like safari extensions or seamless integration with iOS apps never happen. And more and more glitches start to happen without immediate update pushes/fixes. We’re a captive user at this point. So now the support starts to become harder and harder to access. In fact. At some point you will be asked to upload screen shots of proof of premium purchase and invoice history to have access to support. Even after you do. You will get a bad general faq response email from a fake human support person that feels almost too insultingly generic to be anything like the definition of gaslighting. You will follow up with more information. You will receive the next form letter that feels slightly more believable as having actually read your issue but still basically just “follow this link to learn more about (cmd: query search words like “password” etc.” you will spend time uploading more and more evidence. Screenshots. Emails, documentation. You will receive an automated email thanking you for your submission. Two days later you will receive another email asking for clarification about something they already know. You will get frustrated. A day later, you will receive an email notification that bc you haven’t responded that they will assume the issue is closed and terminate the ticket. They will mark it down as “successfully” addressed for their stats. We will have wasted hours without any actual help. And slowly we will descend into mad max level post trutru days. Basically. After being one of the earliest adopters of your software, passionate advocates when people ask me what I use and trust, consistent client and financial supporter of your brand from the outset, can I just, like, talk to someone real quickly about my account login/browser cache glitch loop? Awesome. Good talk, robots.

Login

STOP blocking my login with my master password on my iPhone that I use every single day of my life. This is ridiculous. Why do I have to verify via email? Literally no other app or service I use in all of the world needs this. I can wire hundreds of thousands of dollars with my bank account with less of a hassle. Verifying via email is the dumbest security requirement I have come across in 10 years. You can do better LastPass. It’s almost 2027 for crying out loud.

Works ok

The sharing function does not work

No customer support

I have paying for Lastpass for 15 years. I got a VPN, and ever since I used it, I get blocked with every login rather I’m using the VPN or not. They claim they are sending an email, but I never get it. They will not give support without logging in, but they block the login. So sick of this

Doesn’t give codes for websites

Ridiculous that it won’t give codes

Does not work well for me

I never managed to get it to sync across my iPhone and laptop. Giving up

Used to be so easy to use across iOS and MacOS platforms

Been user a very long time and started using for quick, mostly flawless User/password saving/filling and other form filling including credit card info. All that ease has broken down with various updates. Now mostly keep User/Pass and Notes. Notes is great for info about account, related contacts, other things to remember

Total lack of contact

Please advise rental date and cost of my contract

Poor

Poor at offering to insert passwords, poor at remembering them.

I've used this app for years and used to think it was good. Until recently. I renewed my subscription and, apparently, they deleted the upgrade because I didn't login within 2 days of the payment. They took my money and never refunded it, despite the deletion of the paid sub. AVOID AT ALL COSTS. Save you money and find a better, more ethical company to support.

Forces rules for master PW

Service forces rules for a master password and then fails to require it except periodically. except by the time one needs if again it's forgotten. Major PITA to reset it and then it's forgotten again. MFA is already in ace with a separate app why all this pain?

No support available

Unable to access my PAID account

Poor Chinese support

Poor Chinese support when importing from 1pass. Poor customer service type, once you created a type you cannot modify the type. Web UI is poor in general. Should learn from 1pass

Running AWAY from LastPass!

Used it for only a couple years, about a year ago my husband stopped being able to login in and now I’m unable to either. Trying to find someone to talk to about my account is horrendous, absolutely terrible! They tried making me talk to the automated Chatbot but I can’t talk to actual humans unless I login- hello, that’s why I need to talk to a HUMAN! And after trying to reach someone through the media route that person was completely useless and not helpful in the slightest! Our email that the account is linked to is still active but for some reason the customer support person is saying there was never an account under that email?? I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful.. one of the worst.

Cannot Renew Account

The LastPass support sucks. I’m going to a different provider.

Full of Useless Settings Not What You need

You can find a host of settings you never will care about but try find the elusive Sharing Centre or anything you actually need and you will waste hours of your life. Horrid user experience. help is the cheap, ‘help your self’ kind of help. Not worth what I’m charged for this

Horrible Support

Run from this app. My old email tied to this app was canceled. I can’t get into my account to change from my old email, even though I have facial recognition set up, because it requires that they send a confirmation code to my now nonexistent email. I tried to find a contact number to see how to deal with changing my email since I can no longer access my old email. You can’t get to their support group without first getting into your account, which I can’t do without obtaining a verification code they are sending to my nonexistent email. I have tried sending an email to their sales department, which apparently is the only way to contact them. You can’t get a phone number to call. I have sent two separate emails to their sales group with no response. I have seen other comment on line trying to find how to deal with this name issue with no response from LastPass.

Pretty bad

Have used for years. I’ve now regularly been logged out, no face ID stored, forced to check email to get access, and the emails don’t send in a speedy fashion. Their competitors like Proton Pass are significantly better and easier to use. Very unfortunate. Even now, I can’t access my passwords and it says check my email but none are showing up.

Worse than terrible

Some apps you can just shrug off and not use if they aren’t working for you. But as a password “manager” this gets embedded within all your devices and if it doesn’t behave properly you are truly cooked, and you have invested heavily in it. I forever have timing issues with this, where it conflicts with the apple keychain so when I uodate a password, both apple and LastPass through up dialogs, but you have to answer apple first, and frequently I “lose” the LastPass so the password is not updated. Sync across devices is profoundly unreliable as I learned from my recent purchase of a new iPad. The first thing I configured was LastPass in the vain hope that it would copy all the info from the old iPad (I had already done an apple from old iPad to new iPad but I though I could also rely on the LastPass vault to maintain passwords across all devices) I have had MANY instances of LastPass serving up an OLD/obsolete password and since I try to use high security passwords I am forced into a “forgot password” dialog (ironically) to reset, but LastPass often doesn’t pickup the new password, in the case at hand prompting this it even suggested I use the one-off verification code as the username!! At the end of the day it is wholly unreliable, leaves me with no confidence and has been the source of continuous frustration. I am ripping it out of all my devices.

Frustrating and not reliable

The app has been getting worst and lately will not work with edge browser. It causes a lot of frustration even if you’re on a premium paid version. It’s not worth the frustration and time wasting to make it work.

it used to be decent. It has continually gotten worse. It rarely auto fills now and if It does it's only after I have to put in the master password. If I have to enter the master password 7 times in 1 hour on the same device then you have made my life harder not easier. I would recommend using another app.

Locked out forever

Do not use! Incredibly easy to be locked out of your account forever and no one in customer service can help you. I lost access to over 50 passwords and they allow me zero means to reset my password, access biometrically, etc. Nothing. Zero. They told me to reset my account and lose everything. Insane as it is perplexing. Use at your own risk.

Works great until you have a problem - no support!!!

I have used this pw manager for a few years now and it has worked great until I got a new phone. In the chaos I lost my master password so I have been locked out. There is NO CUSTOMER SERVICE - just a BOT. Fortunately, on my own, I was able to get in using my old phone that thank goodness I had not erased and sent back to apple yet. If I had everything would be gone. I am switching immediately.

Not so user friendly

Difficult to figure out how to add a site to vault manually

Password Reset

I’ve tried to reset my master password but all that happens is I go around and around and you can never actually speak to a person for support. I enter my email and get sent an SMS code to enter but even after I’m validated, when I go back to reset or select ‘Forgot my Password’, I’m unable to actually create a new Master Password. I don’t know why I persist with LastPass because frankly it sucks!!!

Lazy

Used this for about eight years now and it was without doubt the leader however struggled with chrome extension and it not saving when I need it doing straight away often huge time delays between getting through the cloud saved on other peripherals so gone to another provider to test the water

What Happened... I have loved the app for years, now it constantly logs out and requires the password to be entered, they got rid of the legacy function that was necessary for certain apps/sites, and I got stuck in a loop on Expedia that, even though I turned Lastpass off, kept filling my email into the location field. Please fix so I don't have to move to someone else

They make it difficult for you to recover your password.

If you try to get help with resetting your password they won’t help you because you can’t login. There are better options. Don’t waste your time.

Upset

I have had my last pass what seems like forever at least 5 10 15 years If I have a problem, logging in it’s a huge problem… getting back in is horrific and I’m sick and tired of trying to deal with it

Can’t add password easily on iPad

I want to cancel free trial, to difficult on iPad, can’t get it to even allow to add passwords, I feel if it’s difficult now it always will be unreliable