Người dùng than phiền gì về Salesforce Authenticator

Awful registration process

I’ve never written a review but I will do for that was. WORST registration process ever. It takes you in endless loop where it’s expecting me to enter two words in my account without telling you where. Awful, awful

Silently dropped Apple Watch support

I have exclusively used this app on my Apple Watch for years and version 4.8.0 silently dropped the Apple Watch app while claiming that the only change in the app was “bug fixes.” Come on, Salesforce!

I didn't have a good experience especially recovering my accounts that had been saved on my Salesforce authenticator app. I even provided my account recovery PIN, the app gives a notification that accounts are restored, but just gets stuck at the onboarding page.

Apple Watch app gone

Apple Watch app was great, but removed. Why?

push notifications don't work. app needs to be opened before hand in order to get them that is also slow sometimes.

Don't like this app? GET USED TO IT. You're going to be using this ridiculous thing about 300 times per day now. You will need it to export reports on top of already being logged in. Because Salesforce has such shoddy security and suffered multiple data breaches over the last year, they will inconvenience users instead of shore up their own software. Salesforce is such a nightmare

trying to transfer my account from one device to a new one is crazy. realized the app version on my old device is an older vs then the app on my new device but there is no option to update the app so the versions match. in addition because my old device which has my account is an older version the export but that i need is not present and all backup directions are useless.

Low-effort slop

This is an old app, and it looks and feels that way too. Absolutely terrible. I have to manually input the code every time which is a pain. This is supposed to make life easier. Not harder. Salesforce, you’ve failed with this app. You’ve failed hard. You buy reviews because you’re a bad company. This app doesn’t have the 4 star rating, that’s a lie and you know it. Apple needs to be investigated for allowing this to continue.

It never works!

I have to use it everyday and the pop up in the app works 1 in 10 times. I almost always have to wait for a new code and click use another method in my browser because the app is barely functional

Worst UX ever

The whole point of this app is to make authentication more seamless for companies. It dies the exact opposite. The copy and UX are horribly confusing. I often find myself in confusing authentication loops without recourse. For example, when you say “on your computer, enter this two-word phrase when prompted” — huh? Provide more context. When will I be prompted? Who is prompting me? How will I be prompted? What do I do if I’m not prompted? Also, the static icons above—what do these even mean? Why are they here? And the bit that says “To connect other accounts, scan a QR code”—again, where do I find a QR code? This is a horrible UX with confusing instructions, which defeats its purpose from the start.

No notifications

The notification and geolocation approval features hardly ever work so this is just a place to store 2FA OTC codes. Very disappointing.

Most unintuitive complicated app in history

Let me start off by saying I was starting off at a company working sales and they use salesforce and in order to use salesforce you have to use the salesforce authenticator. The idea behind double Verification is so that the information is guarded and protected, but when it comes to actual practicality, it is garbage and horrible because the amount of times I had to reach out to salesforce authenticator so that way they could keep on resetting my password so that way I can get in the app and put the numbers so that way it can allow me to login into. Salesforce is ridiculous. It either says that the code no longer works it timed out or the amount of attempts have expired. There’s a reason why this app has 4.1 K reviews. And salesforce has over 300,000 reviews. It’s because they’re probably delete them. How can people use Salesforce and not sales force authenticator you can’t.

Why can’t I use my watch for approvals?

Updating because it’s almost 2026 now. I still can’t use my watch to approve my authentication. Remember my location still doesn’t work. Still the worst authentication experience of any platform.

Worst app on my phone

I’ve never written a review for an app before but this one is so bad I needed to provide feedback. App does not remember your location despite having all the settings they recommend. Popup to approve shows up 15-30 times every time I try to log in and constantly says error. Horrrrible experience and they’ve never addressed these issues after years of using it.

Worst App I Have Ever Used In My Entire Life

I have tried to use multiple operating systems and browsers to login to my timesheet and the app fails to show the approve screen. Your devs should be embarrassed to push something without properly testing it for reliability.

Bad but works

App defaults to asking for location and push settings if they are not enabled. Stop asking. I will never enable push. I will never enable location. Stop forcing users into the settings every time they need to authorize access. The app should never ask for location or push after initially being told NO

I get push notifications but they are silent. I have gone through all the app settings and phone settings, this is the only app with this issue. this is terribly frustrating bc sometimes I need to approve a trusted IT consultant to help me in my system. I want to provide access for them but I do not know that the notification was sent without sound.

Horrible

App keeps forgetting me

Don’t get a new phone!

I recently purchased a new phone and it’s been a nightmare with this app and now the website. It doesn’t recognize me-okay fine-I can reset my information-except it won’t allow me to do that either. I had an important email to send out about a sale we were having and no one knew about it because I couldn’t send. I am beyond frustrated.

This app should be easy to use and it should be simple to transfer my authentication to a new phone. However, it simply doesn't work properly. I used the email option the first time and after competing the process, the app simply took me back to the start. It even said in green, your accounts have been restored. Now the "transfer using email address" button doesn't work anymore.

STOP Asking for Permissions

I denied access for Location/Background. If I change my mind I can find those options in the settings to toggle them. The constant prompts for permissions that have been denied are ridiculous.

The automation is very finicky. Very often do I get the automation set up, then it fails at random times. It could fail remember the device the same day, a week from now, or 2 months from now. I found that my background data was enabled as it says, but it registers as off sometimes which is why I assume it fails randomly. I have to keep going into the settings, toggle my background data off, then back on again for it to finally work properly.

Annoying nagware

Constantly asking if it can pwetty pwease send you notifications and won’t trigger authentication requests unless you start the process to confirm manually, at which point it will prompt you to authenticate. Additionally, Salesforce doesn’t accept alternative Authenticators, which I’m sure makes them very happy and gives them plenty of opportunities to say “synergy”

The Worst

Good luck getting this to work if you get a new mobile device. Nothing it says should happen is correct and in typical fashion, instructions are either vague or inaccurate. Someone there needs to get a clue! Horrible app.

I hate this app so much I had to write a review

It’s ridiculous you are forced to share your location at all. That is my data, and I don’t trust salesforce at all to be using it. I also hate how I have to be near my phone to open salesforce. I like to keep it in my room. Cybersecurity consultants are going too far and paid way too much.

Unreliable at best

Rarely remembers locations. Takes a long time to authenticate. Never really know if it’ll auto approve so you’re just waiting for it to work… or not. This is the single slowest part of my entire workflow.

The app frequently forgets my laptop, calls it a new device, and says that I can "automate future requests from this client." However, usually it doesn't let me enable that toggle. Even when it lets me enable the toggle, it often fails to auto-approve logins and then recognizes it as a "new client" after 1 day -- again suggesting that I can enable it for auto approval but refusing to let me flip the toggle. And over and over for years.

Absolutely terrible

It is ridiculous that salesforce requires you to use their auth instead of existing auth apps. And more often than not (well over half the time) I’m and directed to a screen that prompts me to login with the auth app > I open the auth app > I get a code from the auth app > there is no place for me to use the code > I have to wait 90 seconds for the salesforce login screen to prompt me with an alternate verification > I verify with a code over email Absolutely terrible UX, for no reason

Can't get in from a new phone when I lost my login data. Doesn't even give me the option to just login to the authenticator using my same phone number, or email address for verification. Yet, I also can't get in to my Salesforce account to set up the app on my new phone. We are a small organization, it never needed to be this complicated to login, but for some reason Salesforce insisted we set it up anyways. Not only does this app feel completely useless, but somehow twice as annoying.

The app is fairly inconsistent. When I log into salesfore, I expect a notification on my phone that I can accept to approve the log in. This only works occasionally, most times I have to open the app manually. When I open the app, instead of being brought to the authentication page, I am sent a push notification and have to go to my notifications bar to approve my login. Don't even get me started on the 'trusted locations' feature, it never works. I'd rather be sent an SMS with a code than this.

> -1 Terrible. Terrible, I go through over three times logging in without success. Multiple tries, I don't see the Approve option. Wasted time. Terrible. Not everyone has a cell phone for their organization. Terrible. Not everyone wants to use their personal cell. It's terrible that you assume your clients are all the same and have access to the same resources. Find a better way that is more user friendly to all your end users. Think more outside the box.

Agree with other users who say this app is buggy and completely inconsistent. It lets you approve a frequent device to automate requests, but you still have to open the app in order for the automation to work. (And sometimes the "automation" is active for a week, sometimes two weeks, sometimes a couple days, before it seems to expire.) Nothing about the "automated" approval is actually, in fact, automated. Often find myself having to go into the app to force approval. Anti-productivity.

This app is completely unnecessary and buggy. In a team of 7 only 1 person can log into our departments account because the automated approvals don't work. On top of that once the automated feature was turned on that person lost the ability to log in because the notifications weren't appearing and the generated codes were "invalid and expired ".

Does not work.

Automated approve does not work. It is ridiculous that a company like Salesforce can’t get it right. I sign on multiple times a day from my house and am forever switching on automated approve and it works maybe 25% of the time. Please fix this ASAP

The most buggy Authenticator I’ve used

Everyone seems to be trying to lock things down with 2FA now. Some do it really well, and others do it in a way that keep you locked out of your own account. The Salesforce Authenticator is tilting towards the later. Super slow approval notifications in the app. Back up works some of the time. Every time I go to log in to Salesforce I have about 75% confidence I’ll actually be able to get in. Until they get my confidence up to 100%, this stays at 1 star. Alternatively, don’t try and do the 2FA yourself and try outsourcing it to people that do it really well.

Hate it

It does not automatically approve on a certain location and I must always have tracking on . What is the purpose of this if it doesn’t work? Their customer support is very disappointing as they just don’t reply to emails when you raise an issue.

Will auto approve everywhere but your house!!!

Will auto approve everywhere but your house!!! No options to edit these locations either! Please please please fix this garbage!

Remember location does not work

What’s the point in only remembering a location for 30 seconds, which seems to be how this ‘feature’ is implemented. Should be useful but actually just bloody infuriating.

It seemed to work well to begin with, but the response time really is not reasonable. I'm annoyed that Salesforce forces you to validate every single login, but that's not why I rate the App low. It claims to remember your location and auto validate, but that is totally inconsistent and still takes longer than a 3rd Party OTC App. The final straw was when this App broke down completely and locked out everyone in my company for half a day. Just like the Salesforce App, they have a long way to go.

Honestly, an incredibly poor authenticator. Allows a trusted location to automatically approve anytime you try to log into your account while at that location, except that in order for it to work you have to open the app and approve it anyways. It doesn't actually send push notifications when you try to login, and it drains your battery at exorbitant rates. (35% of my battery life the past 3 days. I didn't work 2 of those 3 days, so I didn't use the app at all). Don't use this app unless forced.