What users complain about in NordPass: Password Manager

Fails to Deliver

Switched from Dashlane to NordPass and sorry I did. NordPass doesn’t fill in accounts with passwords and find myself having to type the info in. In addition, it does not fill in my name and email. Looking to go back and forfeit my funds already paid

Punishes customers

They have changed policy to try to squeeze more money out of customers by requiring additional payment to log in from more than one device. Very irritating and completely defeats the purpose. The passkey function is also really clunky and annoying. I will be switching to another provider

User unfriendly

Too many steps. Poor directions and explanations.

Terrible

The chrome extension doesn’t work. Imports are inaccurate. Autofill doesn’t work half the time. And now it just erased everything and wants me to start over. Going back to Dashlane.

Devices that can’t update latest versions

I have apple devices, iPhone, iPad, and MacBook. Due each device of IOS version the device is capable. This app won’t run on my IPad or MacBook anymore. Need a backwards compatible version so I can log into my account or it is just useless

No search bar

There is no search bar in the version I have on my ipad. I’d tell you which version, but can’t find that information either. Renders the app pretty useless. No excuse.

Interfering with Nord VPN

This app has blocked me trying to access my VPN of same name

Confusing

Not as easy to use as they make it sound. I was hacked and chose this manager. I just wish i could ask a real person to help me with it. If i was savvy I wouldn’t have been hacked in the first place and wouldn’t need this. Now I’m in it and I’m stuck in a loop to get into my Gmail. It’s a mess.

Help is not helping

Load new NordPass and can’t access half of my apps because it says my age is 9 years old! Have been everywhere trying to fix asked Apple and NordPass for help and received nothing! Even when I tried disconnecting Nord it won’t let me download new apps! I want it fixed or I want a refund!

Don’t Waste Your Money

I was unable to get this to work on my IPhone I was told to shake my phone and send them a login report that didn’t make any sense since I couldn’t even login

Disappointing

Doesn’t sync across devices reliably; really expected this feature to work. Frustrating that it doesn’t and I have to chase down a password

Never sure what’s happening

Sometimes saves new passwords, keeps the old ones making it confusing

Horrible. Communication is abysmal. Tried to cancel services and was unable to do so and was charged again. Needed to provide a receipt from when I initially purchased 2 years ago when they were running a promotion. User interface is outdated. Trying to export your data to transfer service to another password manager is not a visible option and may not be viable. Do yourself a favor and skip this password manager

Impossible

Nord pass is too difficult to sign in to.

Function not working

NordPass has been a life saver and so convenient how it remembers and creates passwords on the go for each app and website. Recently, this function has stopped working, whereby I try to create and save a password on a new website or app and then for some reason it doesn’t save. This has been very annoying and my app is up to date. Can an administrator sort this issue out as it’s not cheap for this service?

Impossible setup

I found it confusing impossible to set up. The AI helper was useless. Will try to cancel the 2 year subscription I purchased.

Don’t believe fake reviews!

I’ve tried about every password app on the App Store. This one has to fall in the worst two of them all! I don’t know which other one is worse but hey, I’ll be willing to admit there may be another one that is worse out there, just not sure which it would be. The interface is absolutely the most unintuitive that it possibly could be. The design must be to confuse the user! Customer service is a concept totally foreign to these people.

Not reliable. Loves to log you out at random and make you find you Master again. Good luck if anything happens to your phone or documents. Autofill only works occasionally and is easily confused. Impossible to talk to a person for help, and even if you do they can't or won't do anything. Just stick with Google and save yourself the heartbreak of losing your passwords anyway.

Email forwarding broke down

Why are my forwarders not working? I’ve lost access to a bunch of accounts because the email forwarding address feature is unreliable. I’ve opened a ticket last week and it’s still unresolved.

Poor Customer Service

Can’t get live help, support is all automated. They can’t help an average person

Switching to Proton

Was lied to by customer support. Switching over to proton. Thus far no regrets. Better features and less clunky.

The Worst

Terrible software only exceeded by its customers service.

Their own help files are wrong.

Their own help files show you how to export passwords, except they are not correct from the first step.

Lost every login

Doesn’t work! Lost almost every login. Locked out and help was not helpful. It has made a mess of all my passwords.

Poor Synchronization

I have NordPass on several devices. The different versions for phone, tablet and laptop make it hard to keep all passwords synchronized when having to change a password on an app.

Hate the new interface on iPad

I used to love NordPass but the new interface is awful on my iPad. It works on my iPhone but what on earth is the search button doing in the bottom right corner? There is box in the top left corner on the Home Screen that looks like a search box but isn’t. It all feels really confusing now,.

Useless

Always locking me out. There is NO customer service. They don’t answer emails. Don’t waste your money!

And heroes exactly why I gave it to stars. I have a Samsung S25, and I have noticed that every time I either open the app or it has to fill in a password. It takes takes upwards of 30 seconds for that app to load. It's just extremely slow, and that 's just something that they need to get over.

Pointless

Makes me sign into the app every single time I use it. What’s the point in even having this?!

Not user friendly

I have been using this app for quite awhile. It is wonky. I just got a new phone and transferring it over is a nightmare- still haven’t figured it out.

NordVPN

NordVPN is an incredibly dishonest company. They lie to their customers and their software code is mostly unusable. They disable customer accounts and refuse to explain why. It is not surprising that they chose Panama for their company Headquarters. Their ethics are on a par with Noriega. Avoid doing business with this company at all costs.

Useless for iPhone

You can’t autosave. So if you add/change a password, you need to make sure you manually save it. Makes this product useless in my book.

It sucks

Can’t import my passwords from my iPhone into Nord. Appears I have to manually enter all websites data and app data into Nord

Locked out of my own password locker

I spent 3 days locked out of my password manager. I was wondering why their services were constantly on sale. makes sense now. you get what you pay for. lesson learned.

Awful. Waste of time and money. Stop AI from writing your code.

I initially changed my passwords because they had been stolen by Mercor. I was locked out when I tried to use the new ones, and the recovery key did not work. I had no choice but to reset my account and lose access to my entire vault. I was furious. I generated new passwords for the reset and received ten temporary codes and a new recovery code. I enabled Google authenticator, thinking that it would help with not needing recovery codes. I was wrong. The new passwords didn't work and Google authenticator codes didn't work nor did the QR codes. The only thing that does work is the ten codes from the reset. I burned through five of them, because even after ticking “5trust this device" to “on" or "yes", I still can't log in with the new passwords. I’ve wasted a colossal amount of time and money spent on this. I will decline to renew or purchase additional products unless these issues are fixed, and I can recover my old vault. You really should have real, human talent writing your code and not idiot AI bots.

Terrible app update

Desktop app is so slow it’s unusable. Leaving NordPass now.

Not good

Too complicated for the lay man

Recurring issue

I hate when the app tries to authenticate via browser , network error. Same issue for Le years

45 bucks per year for Premium? Count me out. They weren't very up front about the actual cost after the initial discount hook. I had to go to the website to find it. Maybe they can survive on gullible rich users. Not a nickel out of me. Between this and Bitwarden, this is the loser. I found it clunky and not always responsive. I regret doing a 2 year subscription because I'm not going to use it now.

Slow

Slows App & Site loading not recommended