What users complain about in Emburse Professional

It’s broken! And useless at this time!

When I use the company login, it takes me to the Web UI and it never brings me back to the app UI so I’m just stuck in the web UI unable to actually use the app and it’s feature features

Talk to text bug

Hopefully this bug has already been reported, but when using talk to text on an iPhone, all text dictated duplicates so it appears twice and then you need to manually erase. Very frustrating!

It used to work

At one point I really enjoyed using the app. It used to make managing expenses and submitting reports fast and straightforward. Not anymore, there is now layer after layer of complexity and the “AI” (not actually AI) has more control than the user. Simplicity is what made this app better than the rest, and it is gone now. I do not recommend using the app.

Horrible update

The update with their AI and new interface is just awful. Doesn’t save correctly, constantly generates wrong date and numbers. AI doesn’t save time, it wastes my time. Fix it

It use to be good

When it was certify it was much better but even when it first switched to “professional” it was fine. This newest update is the biggest piece of trash and has completely ruined the QOL of the app. Now it automatically uses ai to scan your receipt which usually means you have to change just about every category and the date always seems to be 1 day off. Not to mention the constant “sorry it appears you’re offline”which makes you delete your receipt and close the app just to reopen it and do it again, but hey you’re magically online again. The worst bug of all is when you take a picture of the receipt fill out the categories save it and then it says cannot display image. Rant over…

So unnecessarily difficult to use

This app feels like it was designed by someone who has never actually entered data into a phone before. They have never typed names and numbers, never selected from a drop-down menu, never needed to advance to the next screen. There’s just no way that someone who has used a smartphone in the last 18 years would make the app work the way it does; so clunky and slow, so much jerking in and out of fields and up and down on the screen, with such huge delays between pressing a button and having it register. It feels like a beta app from 15+ years ago.

Offline?!

App keeps going offline and the only difference is I’m on WiFi now. I should be 2 times faster than on cell data only so WHY offline?!? I had to uninstall and reinstall to fix it. This app was so much better when it was called “Certify”.

Latest update sucks

They have recently updated the app with some stupid new looks. The cost? Completely useless. Receipts don’t sync. Harder to use. Someone needs to lose their job over this!

New “AI” update

I used to love this app and be able to do my expenses in about 4 mins. This new update is the worst! It’s slower, taking pictures is harder and the fake ai enters in wrong info and the wrong dates. Please fix.

Zero stars

This new update is absolute TRASH! Super hard to use and organized in a clunky way. What do users do often? Create new expenses in the mobile ap. What do they never do? Create a new report in the ap. Why are they near each other? Seriously disappointed and it’s hard enough to use I likely won’t.

Most recent update is the WORST!

Before this recent update, I had little to no issues with submitting expenses. The A.I. assistant constantly “autocorrects” what I type; there’s no way to turn it off either! It’s so annoying to deal with now!

Terrible quality

Extremely slow and buggy. My manager kicked a report back to me to edit and it took 30 minutes for it to return to my drafts. And then Emburse wouldn’t allow me to delete an expense off of the report so I had to recreate the entire report just to have that particular receipt not on the report. Unacceptable for a “professional” service and I dread expensing things because of it

Confusing & Redundant

App is unnecessarily difficult to use and makes you enter the same things over and over. Fills me with rage every time I am forced to use it.

Clunky interface, worse with new camera settings

I was disappointed when the company changed to this app. It’s much harder to use in the prior one we had. Lately they’ve added this automated camera function that can potentially insert the data into the expense report however it takes over the camera with blue flashing rectangles that are annoying and obnoxious and make it harder to use. There is no setting to turn that new function off.

Slow

It works. It’s simple enough. But it is so painstakingly slow on the app and on the computer. Infuriatingly slow to do anything

Currency

The currency is defaulting to USD and I’m unable to change it. Makes the app completely useless.

Poor UI

No access to file app in iOS. Will only work if access is given to photos/camera. Do the app designers not use their own app?

Unusuable for years

I have used this app & certify for many years as part of our corporate expense claims. It has suffered from a white screen of death ever since I started using it, no matter the model iPhone, iOS or certify/ emburse. It makes expense claims much more complicated and time consuming as you lose receipts, spend hours trying to upload them (does not like some iOS formats either) and struggles to link expenses with receipts. In this day and age it’s really fallen behind.

Very slow application as well as website

I have been using Certify mobile app and website for couple of years now. It’s so so slow and I have to update 1 expense at a time. Mobile is only good for uploading receipts. They haven’t innovated in last 1 year but for auto reading the expenses. Very time consuming. If only they allow uploading multiple images at a time and implement better sorting in website.

HTML is unacceptable for an App

I’ve used Concur, Skovik, and now Certify. I have to say Certify is by far the worst I’ve used and I’ve used something called Skovik. The setup, the layout, and the fact that it’s a webpage acting as an app just doesn’t work. Certify is a huge company owned by a bigger company… I’m sure they can spare some cash and build a real app.

Freezes all the time

When you go to add receipt, frequently nothing happens. Also, sometimes when taking pics of receipts, there’s just a white screen. Very buggy and frustrating.

Worst Expense App

Expenses take a while to populate. Receipts are hard to link to expenses. You barely use the App because it sends you to a website to do the receipt with expenses. Do better…

Not Impressed!!!!

We were sold on what was supposed to be a great program. Too many headaches! Support is terrible, customer service support is sub-par at best. You ask to be pushed up the chain to a VP or above and your requests are ignored or rejected. Time to find a new supplier for my company!

Can’t use - show password needed

Our company requires an excessively long password. Fails every time so deleted app.

App is not changing dollar type

I made sure my dollar about was in CAD and clicked save, however, the expense report shows in USD. Please fix this bug. Thank you

Awful

I’ve used concur, Expensify, and certify. Certify is by far the worst. Expense reports are already a hassle, but this software is garbage. Hard to use, errors that don’t make any sense, and their own troubleshooting page references tools they don’t offer.

Worse expense app

I have used 3 different apps for expenses on my professional career. This is by far the worse. The apps suffers from poor usability and performance. The usability is so poor that it is the most counter intuitive and inconsistent app I currently (have to) use. I hope they hire at least one UX designer soon.

Terrible to use on a mobile device

This should be as easy as take a picture and explain what it’s for and be done. But no. It’s not that way.

Inconsistent in the Extreme

Find the Auto-fill option to be excruciatingly inconsistent and error ridden. It enters incorrect date, currency and location information, and performs tax calculations erratically and incorrectly. Auto-fill actually makes for more work due to the level of error-checking and correction required when using it. Honestly? It’s a garbage app.

Difficult App

App does not work like it should. Take a picture of your receipt,auto fill does not work correct. Your receipt does not always link to your credit card charge. Difficult to attach a receipt after the fact. I am really not a fan.

Kept asking for a review

The app asks over and over for ratings interrupting the expense process. Very irritating. The autofill function often locked up the app making it necessary to restart.

Doesn’t work/overly complicated

I think my company switched to make us spend less because the app and website are not user friendly. It says there’s errors in reports when there isn’t, we were using ExpensePoint and it worked with almost no issues, ever older workers could manage it and now we have months of non submitted reports.

Don’t recommend

Awful cumbersome app

Unreliable in low mobile coverage areas

Experienced all sort of errors: 1. take receipt picture then not showing anything, just go back to main page 2. Take picture and showing receipt but can’t recognise anything on it, not showing price field at all, so can’t oven manually input 3. Tap on receipts-spinning thingy for ever. 4. Synch receipts but loose most of them both from server and phone. Have been lodging support tickets for over 2 years, nothing changed. Still full of bugs. All support can advice reading script: close app and reopen, reboot your phone, reset comms setting on your phone, reset whole phone!!! You kidding me? To fix your bugs I have to start setting my phone from scratch??

Auto fill option is very poor despite the fact we were told about auto-learning

G

Really poor workflow

What's gone so wrong? This user to be a good app. Now simple things like adding a receipt have become very convoluted.

Good concept, could be so good

Having moved from paper form filling to an APP based format has saved time & effort. However, having used this APP for a few years, it needs a lot of work to make it good, it’s totally US centric, can’t see what you’re typing- simple stuff

Terrible

Compared to other expenses applications this is by far the worst. Quite simply its clunky and archaic. Scanning doesn’t l work, sync is a terrible model. It takes hours to correct expenses before your can submit. And it’s not just the app, the web app is terribly designed and buggy. Simple functions like uplifting exchange rates just don’t exists. The developed need to start again and take a leaf from Expensify book.

Difficult to use

Difficult to use, one month of data gone and had to rebuild the entire month. Paper worked better.

Not intuitive

This is a very frustrating app to use. Concur is much better with million fewer key strokes.