What users complain about in 1Password: Password Manager

Stole my money

I’m a returning customer, my account was frozen and when I went to subscribe it said I could have a 14-day trial. It charged me immediately anyway. Oh well, I can live with that. But now my account is still frozen and I can’t use the app at all. I’ve contacted support multiple times and just had rubbish ai agent responses telling me to subscribe. After some research, this same issue dates back 5 years. So, they clearly haven’t done anything about it. I would not recommend 1Password.

Hate the new layout !

Used to LOVE it…not so much anymore since the new layout. Where’s did the easy to use search bar go to quickly find the name of the company/website you are looking for? Find the new layout very confusing, messy with too much going on, not straightforward at all.

Glitches

This is such a complicated app. Constantly lockouts or just bugs so you have to delete and reinstall.

Does not work on Mobile it is very frustrating to use on an iPhone inconsistent experience

I am extremely frustrated with this password saver on mobile it does not work. It’s not reliable at all. Also, super hard to get Support.

Keep saying “offline” every few minutes after authenticating security key

Keep saying “offline” every few minutes after authenticating security key. Very annoying and almost unusable.

Horrible App

I’ve been using this app for over a decade at this point and I’ve noticed that randomly some of my log ins have just been disappearing. Don’t use this app unless you don’t care if your log ins disappear.

password disappeared

All my password are disappeared

Suggests Password then Forgets—Lost my email account

The app will suggest passwords when you sign up for something, but sometimes it just forgets them instead of saving them. I created a new email account that I’ve been using to create other accounts and 1Password immediately forgot to save the password. No I can’t recover it and all associated accounts will be lost too.

Too annoying too expensive

Sorry but this used to be a good app. I bought it years ago (more than a decade), with a one off purchase, before the world became a subscription. Back then Apple passwords was limited to say the least. Now I have to pay an annual fee and yet now Apple passwords is far better for integration and 1Password is annoying. Pretty much all the functions are now redundant. Why would I pay an annual subscription? The only thing I’ve kept it for is storing identities, bank account info etc - info that Apple passwords isn’t set up for. But there’s free ways to keep that information securely, even just by locking and encrypting Apple notes files with the information. So there is basically no need for 1 password and for it to get in the way of otherwise seamless password integration from Apple.0

Too expensive

Been with 1Password for years but at this price, they have to be kidding. All family members are moving away rather than pay a ridiculous annual price

Good luck replacing an entry

Needing to replace a credit card, 1Password kept the deleted one as “recently deleted” and repeatedly overriding the new one. After a lot of research, not available thru 1Password, it turns out that you have to ‘permanently delete” the deleted entry to keep it from overriding the new one. Thanks for creating unnecessary complicity.

Too Expensive

It works ok but it costs too much. Use Apple’s included version.

Terrible Product

This is the only password program I have ever used that actually made my life harder in every possible way. It is unable to figure out when a form even needs a password, and its pop-ups are completely disruptive. When I reported this to customer service, they shut off my account and refunded a small portion of my annual payment, leaving me unable to retrieve my data. Buyer beware! Use the free software on your phone- better and more secure BY FAR.

Abysmsl Customer Support

I was a 1.0 beta tester and loyal customer since. When the subscription price increased 2026 I had many issues trying to change my account. The AI agents are the worst (worthless) and I couldn't get any real support. I had to put an AMEX merchant block on 1Password to prevent charges I didn't want. Problem solved: I use Bitwarden now.

HEY I PAY FOR THIS APP PLEASE FIX

When I opt into opening w/biometrics the fact that I've put in my password within x days and now can use biometrics doesn't carry over when the 1password unlock prompt is brought up in the context of another app. This is not the first time this has happened and it is super annoying, my master pw is very long. EDIT: Still not fixed, still an issue.

Stubborn developers refuse to offer emergency access feature

Nearly every other mainstream password manager offers an emergency access feature where you can set up trusted contacts where they can trigger a request which can be rejected by you by email to prevent access or after a set amount of time, they will be given access to your passwords. This is a excellent way to ensure your digital legacy and ensure your loved ones can gain access to your passwords if you are incapacitated or no longer around. In communication with the developers for many years, they still refuse to implement this. They want you to write down your special key and your password on a single sheet of paper and give it to someone, which not only gives them the ability to get into your account right now, but if that were to get lost or in the wrong hands is a major security issue. This alone has caused me to leave the 1Password software and not go back until they fix this, which at this point in time I don’t have any faith they will ever fix because they don’t seem to care about it making it more secure. Disappointing because otherwise it’s a good app and service.

Auto login keeps failing

Auto login keeps failing

Terrible

Constantly loses my passwords in the organizational mess. Can’t delete old passwords at times then at other times you can’t create new passwords. Works when it decides to work properly. Fixes need to be made.

Keeps asking password

Latest app is a buggy mess. Scary lack of QA for a company we trust with our most precious secrets. Their changelogs reek of mindless/zero-human LLM slop. Notably the app now ignores entirely the settings related to session/how often to prompt for passwords. I am going to look to migrating off 1Password before the devs can even realize what they've done.

Will be migrating elsewhere due to LLM agent concerns

I am alarmed that 1Password, a service I’ve used for many years, is leaning hard into LLM agents. This represents a breach of trust with the security of this product, so I will be moving elsewhere. At best, agents are alpha software. At worst, they are security risks waiting to happen. Either way, my trust is lost, which is essential for a password security service.

Constantly asking to reenter password

I don’t know what the latest update did, but now I constantly need to reenter my password when face id fails even once.

Hacked email address cannot be changed

I will loose my passwords if I close account and open a new one.

Support -fail

Bought this in 2011. Needed to transfer to a new iPhone 17 and update to version 8. The first and second messages got AI support from Paddy - a bot Including a message saying they got it wrong. Sorry”” Then no more follow up. There are other choices out there Disappointed. I ended up hand copying all my logins to another app

Too expensive

The Apple Password manager is free. It’s sad the price of this app keep going up when I have been a user since it’s inception. No loyalty to first time downloaders.

terrible customer service

I was locked out because of a technical issue. No one seems to know how to fix.

New update sucks

New updated sucks. The updated version started to duplicate which version to use (1pw7 or the new 1pw8). I accidentally deleted 1pw7 and now the App Store says to open the app, which is no longer on my phone. I need to re-download the app and it’s not giving me the option to do that

Disappointed

Proving to be difficult to use between Windows 11, iPhone and iPad.

Extremely confusing

The safari add~on doesn’t work most of the time. I have to open the 1Password app to find the ID and password and copy-paste to the website. And the UI is confusing. The search function is hidden. Every time I need something I have to spend a lot of time finding it.. I will switch to Apple’s native Password app after my current subscription expires.

Recommended by ChatGPT

Account is frozen with a message telling I need to subscribe, I click yes then another screen pops saying I am subscribed. Have paid already. Account still frozen.

Broken for apple signin

I’ve never had an issue with this app until Apple forced me to signin to add an app to my phone. Faceid then failed 3 times in a row immediately (it was far too fast to activate) then the cherry: okay you can’t use faceid I’ll just type in my password oh wait! There’s no keyboard!

What a joke

Couldn’t migrate from the older free version. Danced in circles with the “chatbot” for almost an hour, running into dead end after dead end. Of course, no real customer support. Older version was way better. Paid version is a joke. Stay away.

Update Makes App Useless

1Password has been my goto for years. It has all my passwords - over 350+, more so than Apple’s default Password App. And now the new update has destroyed everything. What was five stars for years is now one star as my data is inaccessible with no warning and no option for the old format. 😢

Poor man-machine interface

I am very frustrated by the interface. One of the worst I have experienced during many years in IT. They need good external consultants to review the application, not someone in house. While I was driving development of critical apps I used the same external consultants,as the military, for the testing. It’s an art form to be skilled and act ignorant.

Poor interoperability with apps

I find that 1Password does not integrate well with many apps, for example, Fidelity Investments

App broken for months

App has been buggy and broken for months with multiple updates not fixing it. Logging in from an app on the phone never unlocks the vault.

Poor customer service

I’ve been a licensed customer since 2011. 1Password raised their price without my knowledge, I was charged, and I cancelled. They will not prorate a refund, they will not even respond to my emails. I will not be deploying this to my Enterprise. Hello Keeper!

UI nightmare

Hacks UI of websites badly, doesn’t read their password complexity requirements or mark fields as tapped on.

Mystery Charge and No Support Response

I have an annual subscription that’s not due for several months. When I simply changed my payment card, 1Password BILLED my new card! No response from support. Just annoying auto-replies from an AI bot telling me that my case has been escalated. Unacceptable.

Uggghhhhh….graphical hot mess IOS 27

Left LastPass years ago, 1Password was good. Fairly intuitive and easy to navigate. Now in IOS 27 the menus block, it pops up and creates duplicates and is generally a visual and input hot mess. Seriously poor integration with touchscreens, massive popups that block fields, unable to get rid of your buttons in favor of underlying site buttons like “display password”, “Save”. Totally flying blind while using it and I am looking to move on again.

used to love 1 password but this version sucks

I’ve been using 1 password for years and loved it, but this new version sucks. It won’t work right at all. It won’t auto fill even though I have autofill on. It also won’t let me tap on anything to copy the value so I ca paste it in either. This has made logging in with 1 password completely unusable. I will not continue to pay for and use this app if this continues.