{"data":{"items":[{"id":"43d564bf-6ce2-4cbc-b658-19d1aaa72b14","excerpt":"Customer App - Zoho Assist — scams — scammers are using this app!! my internet is broken so i googled the phone number to call to fix it and a fake website and phone number for my company  was the first result so i called. (my fault for not checking) an indian lady got me to download this app and type in a tinyurl on c","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2024-10-16T10:11:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Customer App"],"statement":"my internet is broken so i googled the phone number to call to fix it and a fake website and phone number for my company was the first result so i called.","title":"Customer App - Zoho Assist — scams","body":"scammers are using this app!! my internet is broken so i googled the phone number to call to fix it and a fake website and phone number for my company  was the first result so i called. (my fault for not checking) an indian lady got me to download this app and type in a tinyurl on chrome, during this she made a mistake so i repeated it back to her and asked if she could see my screen and she said no even though the screen sharing session was activated. then the url lead to a google docs where she wanted me to type in my credit card information for a $1.99 charge to fix my internet i asked why if there was a charge it couldn’t just come with my next internet bill and she got annoyed and told me to just do it. i hung up and deleted the app. there is a small disclaimer in the app that says they are not liable for scammers which is what made me first suspicious but i think they should make the warning a lot bigger since it feels like most people using this app are scammers.","authorHash":"6959644f80171676ff80e96b7bcdfc96","rating":1,"offTopic":false},{"id":"651385dd-00b2-4fcb-a34f-f0c094b7a081","excerpt":"Customer App - Zoho Assist — Used by fraudulent con artists — This app appears to lack a sense of security to where foreign relations are able to access this account from anywhere and if you are reaching out to support to address a problem, they can access a wide array of your data and breach your security if you allow","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.928874,"occurredAt":"2020-11-19T20:31:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.5277693,"matchedPatterns":["missing_feature","product:Customer App"],"statement":"This app appears to lack a sense of security to where foreign relations are able to access this account from anywhere and if you are reaching out to support to address a problem, they can access a wide array of your data and breach your se…","title":"Customer App - Zoho Assist — Used by fraudulent con artists","body":"This app appears to lack a sense of security to where foreign relations are able to access this account from anywhere and if you are reaching out to support to address a problem, they can access a wide array of your data and breach your security if you allow them. I don’t trust this app anymore and I would be careful to make sure that you are trusting the client on the other side. I hope the developers can eventually see this and note to add further security measures next time so that people don’t lose anymore money, because it unfortunately happened to me. Had Zoho Assist had better protocols in place for ghost accounts to be integrated, they would not be able to access the information of hard working people everywhere at their fingertips.","authorHash":"c3a0cec7142c479454cb56b13447d2f3","rating":1,"offTopic":false},{"id":"485daa0c-c0c8-4f5b-83c2-6651c7b6de2b","excerpt":"Customer App - Zoho Assist — Please remove this app from the store! — Scammers are using this app to steal money from people it’s dangerous and not secure. Do not ask to contact me just be decent human beings and remove it ASAP.  They are doing this in an extremely malicious way.  Do humanity a favor and remove your ap","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.7152,"occurredAt":"2021-02-08T04:42:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"problem_report","painScore":0.44,"sentiment":-0.2,"confidence":0.49666667,"matchedPatterns":["urgent","product:Customer App"],"statement":"Do not ask to contact me just be decent human beings and remove it ASAP.","title":"Customer App - Zoho Assist — Please remove this app from the store!","body":"Scammers are using this app to steal money from people it’s dangerous and not secure. Do not ask to contact me just be decent human beings and remove it ASAP.  They are doing this in an extremely malicious way.  Do humanity a favor and remove your app from the store. I’m going to assume the best that you didn’t intend it to be used this way.","authorHash":"3e72e8ed5fabb3454a9ae45c02d26f69","rating":1,"offTopic":false},{"id":"67a985c7-c777-4883-8ffa-3ad351e67b19","excerpt":"Customer App - Zoho Assist — Scam! — I received a text saying my Apple ID was compromised so I clicked on the number. Obviously that was a mistake. They had me download this app and tried to get me to log into my bank app while I was sharing my screen. This app might not directly have anything to do with this fraud but","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.56630003,"occurredAt":"2025-11-24T15:48:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4045,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scam!.","title":"Customer App - Zoho Assist — Scam!","body":"I received a text saying my Apple ID was compromised so I clicked on the number. Obviously that was a mistake. They had me download this app and tried to get me to log into my bank app while I was sharing my screen. This app might not directly have anything to do with this fraud but it’s certainly what it’s being used for. Beware!","authorHash":"3b83d9e7a4bb9ec4b0ae5edf7dab6165","rating":1,"offTopic":false},{"id":"10d917e5-791d-4fd9-bd96-b33df16dbd0e","excerpt":"Customer App - Zoho Assist — Not much — Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my emplo","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.55947304,"occurredAt":"2026-02-19T13:44:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3996236,"matchedPatterns":["product:Customer App"],"statement":"This is a scam and should be reported to authorities.","title":"Customer App - Zoho Assist — Not much","body":"Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my employment laptop. This APP and its personnel are after as much as they can gather from any device access is allowed. This is a scam and should be reported to authorities. After many sessions over several days with personnel for router issues the support was never able to successfully able to fix the problem and some of the technical team were outright to steal data from the personal devices to the extent possible - BEWARE!!","authorHash":"538a4d1eccf310ffdc536b24ffbf841a","rating":2,"offTopic":false},{"id":"46dbf4ae-a7a7-4580-9bd5-93f6c3da6a44","excerpt":"Customer App - Zoho Assist — Scammers — This app deserves a rating of zero cause I was almost scammed today, an Indian voice called me saying he is from ANZ policy and an unauthorised transaction of $1200 was made in my account, he tricked me into downloading this rubbish app but halfway towards downloading of this app","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.55947304,"occurredAt":"2024-03-15T14:22:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3996236,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers.","title":"Customer App - Zoho Assist — Scammers","body":"This app deserves a rating of zero cause I was almost scammed today, an Indian voice called me saying he is from ANZ policy and an unauthorised transaction of $1200 was made in my account, he tricked me into downloading this rubbish app but halfway towards downloading of this app I read the app description and also checked the number in true caller I found out it was a scam. Thank God for the poor internet which gave me time to read through this app description. Please put this app down, it’s nothing but a pathway for thieves and scammers.","authorHash":"1ad17abdb9de93e8ee77cee9926294ca","rating":1,"offTopic":false},{"id":"588c81c1-6736-4d79-915a-90164e68b5c1","excerpt":"Customer App - Zoho Assist — Theft — Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and tha","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-12-03T01:25:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Theft.","title":"Customer App - Zoho Assist — Theft","body":"Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and that’s when I knew I had been been scammed! I have no idea if this person has access to my information or not. I am very upset. That this app is being used to scam people..","authorHash":"5bd4e5d9ad74d555e8ed8d47d7d0614d","rating":1,"offTopic":false},{"id":"53b40cbb-59fc-4f36-bfd4-b1ee21075f43","excerpt":"Customer App - Zoho Assist — I got scammed — I had received many phonecalls that had warning signs on them. Then I got a phonecall from “Telstra” which notified me of something wrong with my IP address? They asked me install Zoho customer assist. Which I stupidly did. After being transferred a couple of times to higher","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-05-21T03:39:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — I got scammed.","title":"Customer App - Zoho Assist — I got scammed","body":"I had received many phonecalls that had warning signs on them. Then I got a phonecall from “Telstra” which notified me of something wrong with my IP address? They asked me install Zoho customer assist. Which I stupidly did. After being transferred a couple of times to higher bosses. I got suspicious and ended the conversation and deleted the app. I then rang Telstra and they informed me that what I received was a scam. So beware if you install this app.","authorHash":"62e2ff3fc7dd28853d3f88b817a05809","rating":1,"offTopic":false},{"id":"f8577769-5190-4368-b727-593aa853acb5","excerpt":"Customer App - Zoho Assist — STOP AND THINK — This app is used by scammers who hack into your account (e.g. Amazon) then phone you posing as Amazon to cancel orders that they have made filling your basket with expensive items and adding a false address to your address list. They then tell you to use this app to help th","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-05-07T21:37:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"This app is used by scammers who hack into your account (e.g.","title":"Customer App - Zoho Assist — STOP AND THINK","body":"This app is used by scammers who hack into your account (e.g. Amazon) then phone you posing as Amazon to cancel orders that they have made filling your basket with expensive items and adding a false address to your address list. They then tell you to use this app to help them to secure your account but really what it is doing is broadcasting your phone screen to them so they can see your card details when they ask you to remove your payment cards from the account and put them back on, also to see your new password when you change the password. Do not fall for it like I nearly did - instead end the call. Phone your bank to cancel your cards and then you phone Amazon to report this fraudulent activity.","authorHash":"52a11f5959eac37e318fe7e30957ab13","rating":1,"offTopic":false},{"id":"2d86b7c4-5032-4f71-bc60-89d7d7b58cfd","excerpt":"Customer App - Zoho Assist — This App is used be scammers — I received a call from someone calling themselves Ben and his supervisor Ryan claiming to be from Amazon Fraud Department they tried to get me to download this app called Customer App Zoho assist to access my device which they claimed was needed to protect my ","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-11-20T06:14:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — This App is used be scammers.","title":"Customer App - Zoho Assist — This App is used be scammers","body":"I received a call from someone calling themselves Ben and his supervisor Ryan claiming to be from Amazon Fraud Department they tried to get me to download this app called Customer App Zoho assist to access my device which they claimed was needed to protect my identity due to suspected identity theft. The supervisor Ryan became aggressive towards me and threatened me. This is something Amazon would not do. Please do not trust.","authorHash":"234bf170970336ff668033fce21683ad","rating":1,"offTopic":false},{"id":"f28cac58-9123-419c-9518-a8f58d378561","excerpt":"Customer App - Zoho Assist — Scammers — Got a call today saying it was bell canada and they needed to update our router. They had me download this app in order to configure ever before the technician came…it’s only after the code was put in that i realized it wasn’t Bell. I immediately deleted the app. \nI am pretty sur","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-10-23T23:28:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers.","title":"Customer App - Zoho Assist — Scammers","body":"Got a call today saying it was bell canada and they needed to update our router. They had me download this app in order to configure ever before the technician came…it’s only after the code was put in that i realized it wasn’t Bell. I immediately deleted the app. \nI am pretty sure it was a scam. I am watching for any indication that they hacked my phone and am watching my bank account.","authorHash":"29c720c69a9278b033f90f6a727859d4","rating":1,"offTopic":false},{"id":"b8ab9867-1535-4289-8131-436e241e9263","excerpt":"Customer App - Zoho Assist — Scammers use this app!!! — Be careful as scammers use this app! Happened to me today- an Indian guy called from number 08 6234 8382 pretending to be from Commonwealth Bank. He said there were some funds withdrawn from my bank account and he’ll connect me to Commonwealth bank technician to s","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-08-06T03:27:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers use this app!!!.","title":"Customer App - Zoho Assist — Scammers use this app!!!","body":"Be careful as scammers use this app! Happened to me today- an Indian guy called from number 08 6234 8382 pretending to be from Commonwealth Bank. He said there were some funds withdrawn from my bank account and he’ll connect me to Commonwealth bank technician to stop the scam and prevent it in the future. He asked me to download this app to give them remote control. He emphasised many times that he won’t ask for any personal information (to make it look real). This is a SCAM!!! Please be careful. If this happens to you, disconnect the call and call your/ go to your bank directly.","authorHash":"274dde84c84ec9ddeff3451ad3b06306","rating":1,"offTopic":false},{"id":"b0fcf8a7-6141-4abf-a406-1845a26853ba","excerpt":"Customer App - Zoho Assist — SCAMMERS DONT TRUST AT ALL — I got a notification via email and amount been taken from my PayPal account and there was a number on the invoice to ring urgently if it was incorrect.\n\nWhen I rang the number I was told to download this app and did I want the money refunded? Luckily I got a fun","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-04-30T05:26:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAMMERS DONT TRUST AT ALL.","title":"Customer App - Zoho Assist — SCAMMERS DONT TRUST AT ALL","body":"I got a notification via email and amount been taken from my PayPal account and there was a number on the invoice to ring urgently if it was incorrect.\n\nWhen I rang the number I was told to download this app and did I want the money refunded? Luckily I got a funny feeling and I queried and asked the technician for my nameand he gave the wrong name. He said credit card starts with four credit cards start with four. Be very careful. I nearly got done and I am usually switched on.","authorHash":"490b2779725b1a6199d1d96ceb7b63c0","rating":1,"offTopic":false},{"id":"24a9759b-b5e8-44af-8c02-114fc5d70a58","excerpt":"Customer App - Zoho Assist — ITS A SCAM!!! — I feel like an idiot for almost falling for this scam! They call and tell you someone is buying stood with your amazon account. Then they get you to download this app and ask you to enable screen assist! That is when I stopped! But he wanted to share my screen so when I open","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.5271,"occurredAt":"2020-09-23T00:46:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3765,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — ITS A SCAM!!!.","title":"Customer App - Zoho Assist — ITS A SCAM!!!","body":"I feel like an idiot for almost falling for this scam! They call and tell you someone is buying stood with your amazon account. Then they get you to download this app and ask you to enable screen assist! That is when I stopped! But he wanted to share my screen so when I opened the amazon app he could steal all my account info! THIS IS CLEARLY A SCAM!","authorHash":"3a7872e39757c6cdd578d59742d505e3","rating":1,"offTopic":false},{"id":"e910a8da-430d-49c8-af71-08c07430a4c4","excerpt":"Customer App - Zoho Assist — DO NOT GET THIS APP - hackers paradise — Scammers ask you to download this app and join a remote session where they then take over your device. Very little security checking, compliance and no control to the person sharing the device. In valid support scenarios this tool could be useful. Ho","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.503825,"occurredAt":"2025-05-23T05:58:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.359875,"matchedPatterns":["product:Customer App"],"statement":"Scammers ask you to download this app and join a remote session where they then take over your device.","title":"Customer App - Zoho Assist — DO NOT GET THIS APP - hackers paradise","body":"Scammers ask you to download this app and join a remote session where they then take over your device. Very little security checking, compliance and no control to the person sharing the device. In valid support scenarios this tool could be useful. However currently scammers use it to bypass all the security","authorHash":"5b57b8692711372550810cf727063504","rating":1,"offTopic":false},{"id":"a8b81c87-fa6d-486a-b7a6-aef57e22c92a","excerpt":"Customer App - Zoho Assist — Scam Land — The phone number went to a scammer pretending to be Apple support. Asked me to download the app to check my phone for an illegitimate charge from ApplePay. Red flags went up went he asked me to start opening banking apps  on my phone for likely false charges at which point I hun","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.4928,"occurredAt":"2025-10-27T20:26:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.352,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scam Land.","title":"Customer App - Zoho Assist — Scam Land","body":"The phone number went to a scammer pretending to be Apple support. Asked me to download the app to check my phone for an illegitimate charge from ApplePay. Red flags went up went he asked me to start opening banking apps  on my phone for likely false charges at which point I hung up. \nThis one deserves a criminal investigation!!","authorHash":"f04b87ae0ca90c4e9842a754e75f2903","rating":1,"offTopic":false},{"id":"5a2b2698-d1f0-49a8-9dce-46fb58a617a4","excerpt":"Customer App - Zoho Assist — Scam — Be careful!!! I downloaded this and almost got scammed! I thought something was wrong and the person I called told me to down load this and put in a code and before I did that I remembered something that made me hang up! I know this app is probably fine but I suggest the app make it ","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.4928,"occurredAt":"2024-02-14T15:51:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.352,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scam.","title":"Customer App - Zoho Assist — Scam","body":"Be careful!!! I downloaded this and almost got scammed! I thought something was wrong and the person I called told me to down load this and put in a code and before I did that I remembered something that made me hang up! I know this app is probably fine but I suggest the app make it harder to access so people aren't getting scammed","authorHash":"42ad74de7c97dfae370edde62e43e7be","rating":1,"offTopic":false},{"id":"db9f0444-f3ca-49ff-9635-5b1bca478e04","excerpt":"Customer App - Zoho Assist — BEWARE: being used by scammers and fraudsters — This app is being used by fraudsters to connect remotely to your phone. They will tell you that your broadband/internet security is compromised and they need to help you make your home internet more secure. Hang up on anyone telling you to dow","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.47862306,"occurredAt":"2021-06-14T12:51:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.34187362,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — BEWARE: being used by scammers and fraudsters.","title":"Customer App - Zoho Assist — BEWARE: being used by scammers and fraudsters","body":"This app is being used by fraudsters to connect remotely to your phone. They will tell you that your broadband/internet security is compromised and they need to help you make your home internet more secure. Hang up on anyone telling you to download this app.","authorHash":"cbc73d71ef987677913f633f19f277db","rating":1,"offTopic":false},{"id":"958be933-3e96-46e3-a58d-01a45e383fe0","excerpt":"Customer App - Zoho Assist — Open to Scammers — I was contacted by a scammer pretending to be from the fraud dept at Visa and Mastercard, who told me to download this app so he could take me through the process of cancelling an unknown (fictitious) payment from my card…all the while having access to my screen and perso","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.47075,"occurredAt":"2025-07-16T13:47:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.33625,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Open to Scammers.","title":"Customer App - Zoho Assist — Open to Scammers","body":"I was contacted by a scammer pretending to be from the fraud dept at Visa and Mastercard, who told me to download this app so he could take me through the process of cancelling an unknown (fictitious) payment from my card…all the while having access to my screen and personal details…A SCAM! Do NOT use.","authorHash":"f546a1045c1489de778b985efc11e474","rating":1,"offTopic":false},{"id":"a6315be4-7b8a-446d-983a-d0585ae48131","excerpt":"Customer App - Zoho Assist — Scam to get into Amazon Account — I was scammed today by someone asking me to download this app who then had access to my Amazon account, banking app and other personal details.  I was unable to record the session number but this cannot continue so be warned.","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.46585,"occurredAt":"2026-01-22T13:36:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.33275,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scam to get into Amazon Account.","title":"Customer App - Zoho Assist — Scam to get into Amazon Account","body":"I was scammed today by someone asking me to download this app who then had access to my Amazon account, banking app and other personal details.  I was unable to record the session number but this cannot continue so be warned.","authorHash":"66a402b95e5b3e996cd8a50488c0d8e0","rating":1,"offTopic":false},{"id":"2ade27ac-e048-4fff-876c-d678738983df","excerpt":"Customer App - Zoho Assist — Scammers — They are fake trying to make you share your screen with them when you ask why they get mad I told the guy I was going to just report this to Zelle because they sent two different charges he got mad a hung up in my face lol because somebody is always trying to rob us in a slick wa","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.45604998,"occurredAt":"2025-08-21T17:28:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.32575,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers.","title":"Customer App - Zoho Assist — Scammers","body":"They are fake trying to make you share your screen with them when you ask why they get mad I told the guy I was going to just report this to Zelle because they sent two different charges he got mad a hung up in my face lol because somebody is always trying to rob us in a slick way don’t fall for it","authorHash":"ac9bf31c7b42c2f82d0288557d8450aa","rating":1,"offTopic":false},{"id":"2e568ce0-bf30-4cba-89fc-68ee5bbe8fa4","excerpt":"Customer App - Zoho Assist — Scammers — Do not open this app no matter what they lead you into a session where they will enter a call with you and they will see youre screen, from there they steal as much information from your phone as possible from your phone i had to freeze my credit and debit cards because they got ","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.452375,"occurredAt":"2025-09-04T01:22:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.323125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers.","title":"Customer App - Zoho Assist — Scammers","body":"Do not open this app no matter what they lead you into a session where they will enter a call with you and they will see youre screen, from there they steal as much information from your phone as possible from your phone i had to freeze my credit and debit cards because they got ahold of my ssn.","authorHash":"e0d49c3ec05e6259ca6ceba42c3ca5c2","rating":1,"offTopic":false},{"id":"3ab93816-cce0-4329-9778-9f8fe44b27c3","excerpt":"Customer App - Zoho Assist — Warning - This is a Scam!!! — Do not engage!!! This is the first time I’ve ever been duped. I called apple- they will never call you about your account. The sneaky snooks (edited for young readers) make it seem so real. Do not let anyone pretending to be tech support talk you into downloadi","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.442575,"occurredAt":"2020-12-03T00:49:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.316125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Warning - This is a Scam!!!.","title":"Customer App - Zoho Assist — Warning - This is a Scam!!!","body":"Do not engage!!! This is the first time I’ve ever been duped. I called apple- they will never call you about your account. The sneaky snooks (edited for young readers) make it seem so real. Do not let anyone pretending to be tech support talk you into downloading this.","authorHash":"65d3ee74c87fe5c007cb5dbf72b77f0f","rating":1,"offTopic":false},{"id":"e405c581-28ca-4809-b3b9-15ff515f0f83","excerpt":"Customer App - Zoho Assist — Unfortunately used by scammers — A scammer convinced me they were from Amazon and that I needed to download this software to protect myself. Unfortunately they monitored me going into my bank accounts and got me to buy prezee vouchers. Please don’t download this unless you are absolutely su","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.435225,"occurredAt":"2024-09-30T19:42:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.310875,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Unfortunately used by scammers.","title":"Customer App - Zoho Assist — Unfortunately used by scammers","body":"A scammer convinced me they were from Amazon and that I needed to download this software to protect myself. Unfortunately they monitored me going into my bank accounts and got me to buy prezee vouchers. Please don’t download this unless you are absolutely sure","authorHash":"73a7800f1696a3556e3ead88e7bcde12","rating":1,"offTopic":false},{"id":"a77148e7-ff2e-4aa8-9978-38415266c0de","excerpt":"Customer App - Zoho Assist — Beware the tech was trying to scam me — They pretend to be Apple customer support. \nThey were trying to get me to open my banking apps … not related to my problem … THEY ARE SCAMMERS and have been reported to the authorities and Apple\nI would give 0 stars but it requires it to post","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.420525,"occurredAt":"2024-10-31T17:03:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.300375,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Beware the tech was trying to scam me.","title":"Customer App - Zoho Assist — Beware the tech was trying to scam me","body":"They pretend to be Apple customer support. \nThey were trying to get me to open my banking apps … not related to my problem … THEY ARE SCAMMERS and have been reported to the authorities and Apple\nI would give 0 stars but it requires it to post","authorHash":"f7662b880741dd338b3ac31731a6908d","rating":1,"offTopic":false},{"id":"a7e0887c-4000-474f-981b-14ae81de9955","excerpt":"Customer App - Zoho Assist — SCAM — A Scammer just about hacked me through this app. They claimed to be my internet provider, and got me to screen share with them. They pretty much got all my banking info and passwords by the time I caught on. I’m actually impressed with what you can use this app for.","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.41072497,"occurredAt":"2024-06-26T20:53:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.293375,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAM.","title":"Customer App - Zoho Assist — SCAM","body":"A Scammer just about hacked me through this app. They claimed to be my internet provider, and got me to screen share with them. They pretty much got all my banking info and passwords by the time I caught on. I’m actually impressed with what you can use this app for.","authorHash":"ba89c0b471824297ec87b3f085271b8f","rating":1,"offTopic":false},{"id":"70f8da18-1d1e-47e6-b4b7-e9d5d13f6e9b","excerpt":"Customer App - Zoho Assist — Scammers use this app — Scammers use this app and pretend to be legit businesses get your information through the screen share and wipe your whole bank account out all your social media. Anything you may have saved they change everything they hack into your phone.","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.3997,"occurredAt":"2025-09-17T17:16:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2855,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers use this app.","title":"Customer App - Zoho Assist — Scammers use this app","body":"Scammers use this app and pretend to be legit businesses get your information through the screen share and wipe your whole bank account out all your social media. Anything you may have saved they change everything they hack into your phone.","authorHash":"4bb096f9966342ff8c55526c215a5652","rating":1,"offTopic":false},{"id":"ffa3bc77-c217-4f0a-9dd0-7ddc7ad75bbd","excerpt":"Customer App - Zoho Assist — SCAM! SCAM! SCAM! SCAM! SCAM! ❌❌❌❌❌❌❌ — DO NOT DOWNLOAD THIS APP!!! IT’S A SCAM. THEY ARE CLAIMING TO BE WORKING FOR THE AUSTRALIAN GOVERNMENT AND CLAIMING THAT YOU ARE BEING HACKED. DON’T BELIEVE THEM. STAY AWAY AND DISCONNECT THE PHONE. THEY WILL ROB YOU BLIND.","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.398475,"occurredAt":"2025-02-09T08:59:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.284625,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAM!","title":"Customer App - Zoho Assist — SCAM! SCAM! SCAM! SCAM! SCAM! ❌❌❌❌❌❌❌","body":"DO NOT DOWNLOAD THIS APP!!! IT’S A SCAM. THEY ARE CLAIMING TO BE WORKING FOR THE AUSTRALIAN GOVERNMENT AND CLAIMING THAT YOU ARE BEING HACKED. DON’T BELIEVE THEM. STAY AWAY AND DISCONNECT THE PHONE. THEY WILL ROB YOU BLIND.","authorHash":"590d04da8810be5e8a1e66f75ecd81f9","rating":1,"offTopic":false},{"id":"3e18ecaf-3622-4109-9221-63f7935ba813","excerpt":"Customer App - Zoho Assist — Beware of scammers using this app to access your Info — Never accept calls from people who say they’re from apple or Amazon who prompt you to download this app because of a “security breach on your account”. There’s a big phishing scam going around right now.","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.393575,"occurredAt":"2021-02-09T22:58:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.281125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Beware of scammers using this app to access your Info.","title":"Customer App - Zoho Assist — Beware of scammers using this app to access your Info","body":"Never accept calls from people who say they’re from apple or Amazon who prompt you to download this app because of a “security breach on your account”. There’s a big phishing scam going around right now.","authorHash":"eae4a14e6899a66e0b92d6993edf7801","rating":1,"offTopic":false},{"id":"aca5f2d1-c4db-4ee7-8d33-50ffbd82b58d","excerpt":"Customer App - Zoho Assist — Scammer paradise — I have just been scammed and now hacked. This app is a scammers dream, so please don’t respond with “we’re sorry……” instead take responsible action and delete this app so decent people don’t have to go through the stress I’ve been through.","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.39235002,"occurredAt":"2024-10-25T12:34:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.28025,"matchedPatterns":["product:Customer App"],"statement":"I have just been scammed and now hacked.","title":"Customer App - Zoho Assist — Scammer paradise","body":"I have just been scammed and now hacked. This app is a scammers dream, so please don’t respond with “we’re sorry……” instead take responsible action and delete this app so decent people don’t have to go through the stress I’ve been through.","authorHash":"ac061c74a2b8d471fff4edc1b15677dc","rating":1,"offTopic":false},{"id":"e2a04b54-b3ab-4bdb-a51e-b8c759769189","excerpt":"Customer App - Zoho Assist — SCAMMED SCAMMERS — While using your service to get assistance transferring my cryptocurrency. I was scammed I’ve made several attempts to contact someone but have failed. I have reported this app to the FBI and will be moving forward with legal actions","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.38500002,"occurredAt":"2025-08-25T21:40:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.275,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAMMED SCAMMERS.","title":"Customer App - Zoho Assist — SCAMMED SCAMMERS","body":"While using your service to get assistance transferring my cryptocurrency. I was scammed I’ve made several attempts to contact someone but have failed. I have reported this app to the FBI and will be moving forward with legal actions","authorHash":"e96763921084a82046cbb7f9135578bf","rating":1,"offTopic":false},{"id":"33109d32-30e8-4750-9731-f88e62060602","excerpt":"Customer App - Zoho Assist — Scammer 9/4/24 Indian accent — Very rude and pushy male with Indian accent called me saying he was from a cyber security company within ANZ and to download this app so he could “help me” STOP a transaction from an overseas.  Super dodgy and very stressful.","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.37016666,"occurredAt":"2024-04-09T09:19:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.277625,"matchedPatterns":["product:Customer App"],"statement":"Very rude and pushy male with Indian accent called me saying he was from a cyber security company within ANZ and to download this app so he could “help me” STOP a transaction from an overseas.","title":"Customer App - Zoho Assist — Scammer 9/4/24 Indian accent","body":"Very rude and pushy male with Indian accent called me saying he was from a cyber security company within ANZ and to download this app so he could “help me” STOP a transaction from an overseas.  Super dodgy and very stressful.","authorHash":"7e883912b0c474683c096d9abea04b6d","rating":1,"offTopic":false},{"id":"6958a5fd-f323-40b2-8520-943949c55d09","excerpt":"Customer App - Zoho Assist — Paul — This is a typical scammer app. I got a scammed from this app and one guy( accent is an Indian), the scammer asked me to downloaded this app and shared my screen, then he used it to stealing my bank personal details and some money.","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.366625,"occurredAt":"2024-03-12T01:58:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.261875,"matchedPatterns":["product:Customer App"],"statement":"I got a scammed from this app and one guy( accent is an Indian), the scammer asked me to downloaded this app and shared my screen, then he used it to stealing my bank personal details and some money.","title":"Customer App - Zoho Assist — Paul","body":"This is a typical scammer app. I got a scammed from this app and one guy( accent is an Indian), the scammer asked me to downloaded this app and shared my screen, then he used it to stealing my bank personal details and some money.","authorHash":"69bc27d8457306284fd022cff8a19d95","rating":1,"offTopic":false},{"id":"f75d475d-a25a-4115-a23c-d99c987dfad6","excerpt":"Customer App - Zoho Assist — I was almost scammed — I do not know who has access to this app but it literally almost scammed me and now I am scared and confused. I’m glad I didn’t give additional information!!!! Beware with this app. This should be forever deleted!","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.36540002,"occurredAt":"2020-09-25T22:32:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.261,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — I was almost scammed.","title":"Customer App - Zoho Assist — I was almost scammed","body":"I do not know who has access to this app but it literally almost scammed me and now I am scared and confused. I’m glad I didn’t give additional information!!!! Beware with this app. This should be forever deleted!","authorHash":"946aadd97542677571d05c1965f1918d","rating":1,"offTopic":false},{"id":"8d0ba118-2830-4d96-bc81-69c7978c4a7a","excerpt":"Customer App - Zoho Assist — Scammer alert — I agree this app should be illegal scammers are using it to collect people’s personal details and to gain access to their phones \nDO NOT USE you should be ashamed for allowing such an app to be used","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.36469805,"occurredAt":"2024-06-05T04:57:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2604986,"matchedPatterns":["product:Customer App"],"statement":"I agree this app should be illegal scammers are using it to collect people’s personal details and to gain access to their phones DO NOT USE you should be ashamed for allowing such an app to be used","title":"Customer App - Zoho Assist — Scammer alert","body":"I agree this app should be illegal scammers are using it to collect people’s personal details and to gain access to their phones \nDO NOT USE you should be ashamed for allowing such an app to be used","authorHash":"e9d715568dead4b3003ac91f27095e17","rating":1,"offTopic":false},{"id":"1fffd59f-537e-4f1d-9474-c86e8683d98f","excerpt":"Customer App - Zoho Assist — Scammers using this — Don’t download if someone call you and ask you to download this app. Hang up the call and before you hang up make sure you abuse the person as much as you can. As these people are low life scammers.","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.34579998,"occurredAt":"2025-03-04T04:14:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.247,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers using this.","title":"Customer App - Zoho Assist — Scammers using this","body":"Don’t download if someone call you and ask you to download this app. Hang up the call and before you hang up make sure you abuse the person as much as you can. As these people are low life scammers.","authorHash":"462a4c5679bdf99156f6850636a0e12c","rating":1,"offTopic":false},{"id":"010dce73-194e-4983-876d-0c95aa15c258","excerpt":"Customer App - Zoho Assist — This app is used by scammers to access your phone and steal your information — This app is as used scammers pretending to be from Amazon in order to access your personal data and bank details DO NOT DOWNLOAD IF ASKED !!!","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.34579998,"occurredAt":"2024-07-27T15:50:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.247,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — This app is used by scammers to access your phone and steal your information.","title":"Customer App - Zoho Assist — This app is used by scammers to access your phone and steal your information","body":"This app is as used scammers pretending to be from Amazon in order to access your personal data and bank details DO NOT DOWNLOAD IF ASKED !!!","authorHash":"28612123d6ed4248bf2680a68d57ea94","rating":1,"offTopic":false},{"id":"ac2f4407-6553-4850-b829-312b6cca4604","excerpt":"Customer App - Zoho Assist — SCAM — A lady called me and she was telling me that i have ordered an apple phone from my amazon app as i didnt order anything. So if anyone calls you and ask you to install this app. Please dont do it. Its all Scam🤬🤬","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.344575,"occurredAt":"2024-07-19T13:36:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.246125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAM.","title":"Customer App - Zoho Assist — SCAM","body":"A lady called me and she was telling me that i have ordered an apple phone from my amazon app as i didnt order anything. So if anyone calls you and ask you to install this app. Please dont do it. Its all Scam🤬🤬","authorHash":"042c33ce96c8d20f9a045c8d25fed9c5","rating":1,"offTopic":false},{"id":"5b73e63a-77b4-4be5-bf0a-27d65f53d857","excerpt":"Customer App - Zoho Assist — SCAM ALERT — This app is still being used by SCAMMERS!!!!!!!  Just had a scam phone call requesting I download the Zoho Assist App which would have given the scammers access to all my information.","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.34264806,"occurredAt":"2024-09-26T04:31:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2447486,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAM ALERT.","title":"Customer App - Zoho Assist — SCAM ALERT","body":"This app is still being used by SCAMMERS!!!!!!!  Just had a scam phone call requesting I download the Zoho Assist App which would have given the scammers access to all my information.","authorHash":"fee1a788ee0f53c3b3b4601769de0e61","rating":1,"offTopic":false},{"id":"e4c3f833-1013-4ddf-bbf0-7d1f76f6a199","excerpt":"Customer App - Zoho Assist — Scammers — I would rate this app a zero. I just had a scammer call me to download this app claiming they are from origin energy. When going to download the app you should let people know that scammers use this app!","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.33845,"occurredAt":"2024-10-16T05:24:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.24175,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers.","title":"Customer App - Zoho Assist — Scammers","body":"I would rate this app a zero. I just had a scammer call me to download this app claiming they are from origin energy. When going to download the app you should let people know that scammers use this app!","authorHash":"2f2c5586fb870a8a68e345587836a3e4","rating":1,"offTopic":false},{"id":"913e6046-d202-4bc1-a77d-924abebc6ffa","excerpt":"Customer App - Zoho Assist — Scammers tool — I am sure I had a scammer on the phone trying to say he’s setting up my Roku TV when actually he was trying to get into my wallet my bank account on my phone using this tool so look out people","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.3311,"occurredAt":"2025-08-12T19:32:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2365,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers tool.","title":"Customer App - Zoho Assist — Scammers tool","body":"I am sure I had a scammer on the phone trying to say he’s setting up my Roku TV when actually he was trying to get into my wallet my bank account on my phone using this tool so look out people","authorHash":"75080d9ddbf42d380bfab1e810070e65","rating":1,"offTopic":false},{"id":"c9d70423-7c7b-4444-9266-49269a63066c","excerpt":"Customer App - Zoho Assist — Scam — I called Kohl’s customer service from the number on their website. The customer service guy had me download the app and asked to see to navigate through my phone. I asked him why and he hung up on me.","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.329875,"occurredAt":"2025-12-05T21:20:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.235625,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scam.","title":"Customer App - Zoho Assist — Scam","body":"I called Kohl’s customer service from the number on their website. The customer service guy had me download the app and asked to see to navigate through my phone. I asked him why and he hung up on me.","authorHash":"4d0756527451488a9b85206705f25481","rating":1,"offTopic":false},{"id":"7c4495ef-ca33-4a0e-8e6b-660d95853fb6","excerpt":"Customer App - Zoho Assist — Scammers alert — I was told to download this app and enter the code so that they could access my screen and I did it supposing they were the one to repair my problems but I realized it late and I hung up","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.324975,"occurredAt":"2024-08-24T19:13:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.232125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Scammers alert.","title":"Customer App - Zoho Assist — Scammers alert","body":"I was told to download this app and enter the code so that they could access my screen and I did it supposing they were the one to repair my problems but I realized it late and I hung up","authorHash":"b79415e0d28433acc3a1c957d825d29b","rating":1,"offTopic":false},{"id":"ca18561b-4694-475e-b4a1-e05fa3a1b9d3","excerpt":"Customer App - Zoho Assist — Danger — App being used by scammers.  Claimed to be from Amazon fraud department and had me download.  Fortunately I don’t do on line banking but no way to tell what info they were able to gather.","url":"https://apps.apple.com/ca/app/id1277551323?see-all=reviews","role":"pain","weight":0.31395,"occurredAt":"2024-07-25T09:43:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.22425,"matchedPatterns":["product:Customer App"],"statement":"App being used by scammers.","title":"Customer App - Zoho Assist — Danger","body":"App being used by scammers.  Claimed to be from Amazon fraud department and had me download.  Fortunately I don’t do on line banking but no way to tell what info they were able to gather.","authorHash":"1bce855029267c499e0bd56080ba9e1f","rating":1,"offTopic":false},{"id":"4ebd65ee-e3c6-4076-9a55-c0091d8843da","excerpt":"Customer App - Zoho Assist — SCAMMED — Found a number online for YouTube, called and the guy really did a number on us. Almost $4,000 by saying and asking all kinds of things. We thought entire time it was You Tube 🙄","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.3066,"occurredAt":"2025-09-17T22:22:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.219,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAMMED.","title":"Customer App - Zoho Assist — SCAMMED","body":"Found a number online for YouTube, called and the guy really did a number on us. Almost $4,000 by saying and asking all kinds of things. We thought entire time it was You Tube 🙄","authorHash":"7466d5f43e16fcb435bd127b05d81794","rating":1,"offTopic":false},{"id":"763f18c9-218f-4a68-a5f1-d73ccfd2214f","excerpt":"Customer App - Zoho Assist — Got scammed — I called a number for support that I thought was from Facebook! Needless to say, the scammers were using this app! I had to reset my phone & change all my passwords! Beware!","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.305375,"occurredAt":"2025-08-06T19:14:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.218125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Got scammed.","title":"Customer App - Zoho Assist — Got scammed","body":"I called a number for support that I thought was from Facebook! Needless to say, the scammers were using this app! I had to reset my phone & change all my passwords! Beware!","authorHash":"c2c62396fe97384b820c71e37e02f0c5","rating":1,"offTopic":false},{"id":"efdd22c2-f68b-4bad-a2cd-7fdd2c624726","excerpt":"Customer App - Zoho Assist — BEWARE!! — I’m sure it’s not the apps intention but I was scammed $10,000 today with this app!!! There needs to be a lot stricter guidelines on this. I’m so furious","url":"https://apps.apple.com/au/app/id1277551323?see-all=reviews","role":"pain","weight":0.30467305,"occurredAt":"2024-09-23T10:27:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2176236,"matchedPatterns":["product:Customer App"],"statement":"I’m sure it’s not the apps intention but I was scammed $10,000 today with this app!!!","title":"Customer App - Zoho Assist — BEWARE!!","body":"I’m sure it’s not the apps intention but I was scammed $10,000 today with this app!!! There needs to be a lot stricter guidelines on this. I’m so furious","authorHash":"5bcbf1cb9fc24b09e2506c14ba1cc1d6","rating":1,"offTopic":false},{"id":"2737c992-ddc7-4853-8e4d-9b723809f051","excerpt":"Customer App - Zoho Assist — Do not use — Provides simple easy access to your computer system for a fraudulent scam by person claiming to be a reputable support technician. Once in, they can access any Ap or file.\n,","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.27932143,"occurredAt":"2025-08-21T18:22:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.2857143,"sentiment":-0.71428573,"confidence":0.21725,"matchedPatterns":["product:Customer App"],"statement":"Provides simple easy access to your computer system for a fraudulent scam by person claiming to be a reputable support technician.","title":"Customer App - Zoho Assist — Do not use","body":"Provides simple easy access to your computer system for a fraudulent scam by person claiming to be a reputable support technician. Once in, they can access any Ap or file.\n,","authorHash":"66d6f13fa41537a981858c1f0b7c03a1","rating":1,"offTopic":false},{"id":"8a7492f3-b38b-4234-b908-1d1b0efe88fa","excerpt":"Customer App - Zoho Assist — Fraud — If you were told by a “trusted advisor” over the phone to download this app. Don’t do it! They’re using this app to get in to your apple device and scam you!","url":"https://apps.apple.com/gb/app/id1277551323?see-all=reviews","role":"pain","weight":0.278425,"occurredAt":"2024-04-01T20:46:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.198875,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — Fraud.","title":"Customer App - Zoho Assist — Fraud","body":"If you were told by a “trusted advisor” over the phone to download this app. Don’t do it! They’re using this app to get in to your apple device and scam you!","authorHash":"b8cf81f04ea00535b68e7a3a3e78b5e4","rating":1,"offTopic":false},{"id":"4054ba52-eeb5-4742-a7ba-127dbc1317c5","excerpt":"Customer App - Zoho Assist — SCAMMERS ARE USING THIS TO SCAM YOU!! — IF YOU GET A CALL FROM FAKE APPLE SUPPORT ASKING YOU TO INSTALL THIS APP. DO NOT FALL FOR IT. THIS APP IS NOT MADE BY APPLE","url":"https://apps.apple.com/us/app/id1277551323?see-all=reviews","role":"pain","weight":0.27597502,"occurredAt":"2021-02-13T15:11:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Help desk & support","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.197125,"matchedPatterns":["product:Customer App"],"statement":"Customer App - Zoho Assist — SCAMMERS ARE USING THIS TO SCAM YOU!!.","title":"Customer App - Zoho Assist — SCAMMERS ARE USING THIS TO SCAM YOU!!","body":"IF YOU GET A CALL FROM FAKE APPLE SUPPORT ASKING YOU TO INSTALL THIS APP. DO NOT FALL FOR IT. THIS APP IS NOT MADE BY APPLE","authorHash":"cc19182c8cc3912da60ca101393165cf","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":127}],"total":127}}