What users complain about in Customer App - Zoho Assist

Constant crashing

Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.

Scammers use this app to commit fraud

Scammers use this app to commit fraud

Scammers used this on me

Scammers used this on me pretending to be PayPal

Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه

someone used this app to scam me

Terrible

Scammers use this under guise as assistance; be very careful. Would give negative stars if possible.

Not much

Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my employment laptop. This APP and its personnel are after as much as they can gather from any device access is allowed. This is a scam and should be reported to authorities. After many sessions over several days with personnel for router issues the support was never able to successfully able to fix the problem and some of the technical team were outright to steal data from the personal devices to the extent possible - BEWARE!!

Used by scammers. BEWARE

So many people have been told to use this app to be scammed. Be warned.

Scam

This was used to scam me out of over $700 someone report this app this cannot be legal.

Scam to get into Amazon Account

I was scammed today by someone asking me to download this app who then had access to my Amazon account, banking app and other personal details. I was unable to record the session number but this cannot continue so be warned.

Used by scammers pretending to be virgin media tech team

Just an FYI this app was requested by scammers to download and ‘fix’ a broadband issue, I then reported this issue to virgin media and said this was a scam. Just be aware.

No customer service

This is awful that you list a customer service number but they don’t work!!

SCAMMER ALERT

THIS APP IS USED BY SCAMMERS!!!!!!

scamming immigrants

buncha scammers i’ll kill them

Terrible

Who ever it was called me and told me to download this app and tried to scam me out of money

Scam

I called Kohl’s customer service from the number on their website. The customer service guy had me download the app and asked to see to navigate through my phone. I asked him why and he hung up on me.

Amazon Scam

They just had me download the app and tried to steal $400 from me using this app. They said they were an Amazon representative. Crazy.

Scam takeover of iPhone!

Total scam! Too bad they let these creeps get away with taking all your money!

Theft

Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and that’s when I knew I had been been scammed! I have no idea if this person has access to my information or not. I am very upset. That this app is being used to scam people..

Scam!

I received a text saying my Apple ID was compromised so I clicked on the number. Obviously that was a mistake. They had me download this app and tried to get me to log into my bank app while I was sharing my screen. This app might not directly have anything to do with this fraud but it’s certainly what it’s being used for. Beware!

Do Not Download This App

Used by scammers to get into your banking details , as previous reviewer stated exactly the same process was used on my partner

Scam Land

The phone number went to a scammer pretending to be Apple support. Asked me to download the app to check my phone for an illegitimate charge from ApplePay. Red flags went up went he asked me to start opening banking apps on my phone for likely false charges at which point I hung up. This one deserves a criminal investigation!!

Scam

Be mindful when asked to download this app. I was contacted today from scam caller who asked me to download the app to gain access to my devices.

SCAMMED

Found a number online for YouTube, called and the guy really did a number on us. Almost $4,000 by saying and asking all kinds of things. We thought entire time it was You Tube 🙄

Scammers use this app

Scammers use this app and pretend to be legit businesses get your information through the screen share and wipe your whole bank account out all your social media. Anything you may have saved they change everything they hack into your phone.

Scam

They tried to get my information

Warning

This app can be used by scammers to access your phone. Do not use unless you are very certain the person supporting you is legit

Scammers

Do not open this app no matter what they lead you into a session where they will enter a call with you and they will see youre screen, from there they steal as much information from your phone as possible from your phone i had to freeze my credit and debit cards because they got ahold of my ssn.

The guy tried to steal my 377$ from my cashapp

This is a scam , they where supposed to be helping me recover my Facebook account, and after I gave them complete access to my iPhone the only thing he was interested in was getting my cashapp balance to buy bitcoin. But I knew something wasn’t right so I quickly transferred $380 into my cashapp savings account and that is the only reason he didn’t get to steal my money. In fact he was angry when he watched me put the money into the savings account cause that meant the 377$ bitcoin transaction he was telling me to complete would be declined. So do not use this app they will steal all the money you have in your account.

SCAMMED SCAMMERS

While using your service to get assistance transferring my cryptocurrency. I was scammed I’ve made several attempts to contact someone but have failed. I have reported this app to the FBI and will be moving forward with legal actions

Don’t use this app

Bad service-scam

Do not use

Provides simple easy access to your computer system for a fraudulent scam by person claiming to be a reputable support technician. Once in, they can access any Ap or file. ,

Scammers

They are fake trying to make you share your screen with them when you ask why they get mad I told the guy I was going to just report this to Zelle because they sent two different charges he got mad a hung up in my face lol because somebody is always trying to rob us in a slick way don’t fall for it

SCAMMERS

Scammers used this to watch my screen for information, via a ‘broadcast’

Scammers tool

I am sure I had a scammer on the phone trying to say he’s setting up my Roku TV when actually he was trying to get into my wallet my bank account on my phone using this tool so look out people

VENMO SCAM

I don’t need an apology nor contact information to report fraud. Scammers claiming to be from Venmo wanted me to download and login this app to access my Venmo. Please be careful

Got scammed

I called a number for support that I thought was from Facebook! Needless to say, the scammers were using this app! I had to reset my phone & change all my passwords! Beware!

BAD BAD SNEAKY APP

SPY APP! Why is this app in the App Store? It sneaks ALL of your data & actions! DELETE. DELETE. DELETE.

Open to Scammers

I was contacted by a scammer pretending to be from the fraud dept at Visa and Mastercard, who told me to download this app so he could take me through the process of cancelling an unknown (fictitious) payment from my card…all the while having access to my screen and personal details…A SCAM! Do NOT use.

SCAM!!!!

SOMEONE FROM EBAY WAS TRYING TO SCAM MY HUSBAND

Scammers posing as Roku support

I was asked to download this app so the Roku support person could help me remove some unwanted subscriptions. He then promptly asked me to go into my settings, my account profile, my apple wallet and other financial apps. When I refused he started to curse me out. I confirmed with Roku that these were not real support people. They can’t access your phone but they can take screen shots of your info.