{"data":{"items":[{"id":"afd6959c-5dca-42ac-8207-1d1b25120ad9","excerpt":"QuickBooks GoPayment POS — No customer service — So I’ve had this service since April and things were going pretty well but recently I’ve had some issues that I needed to contact customer service with(when using the app it would randomly give discounts that I didn’t approve) trying to find any customer service is impos","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.88665247,"occurredAt":"2025-10-09T20:14:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"problem_report","painScore":0.68,"sentiment":-0.5,"confidence":0.5277693,"matchedPatterns":["frustrating","product:QuickBooks GoPayment POS"],"statement":"Talked to QuickBooks people for multiple hours just to find out that it no longer supports this app, frustrating is an understatement!!!","title":"QuickBooks GoPayment POS — No customer service","body":"So I’ve had this service since April and things were going pretty well but recently I’ve had some issues that I needed to contact customer service with(when using the app it would randomly give discounts that I didn’t approve) trying to find any customer service is impossible!!! Talked to QuickBooks people for multiple hours just to find out that it no longer supports this app, frustrating is an understatement!!! However the last woman I talked to at QuickBooks was very helpful….","authorHash":"da880229d4361fd7871383ea0f8edf64","rating":1,"offTopic":false},{"id":"529de10b-762b-4afd-9561-1777c6d8668a","excerpt":"QuickBooks GoPayment POS — So frustrated — These guys are on automatic.  As long as nothing goes wrong, excellent.  It’s been my experience, customer service is a reflection of the company.  Can’t get anyone to talk to me.  “If\" you can find a number to call.  When you do talk to someone, the don’t give a crap.  I gues","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.73506665,"occurredAt":"2015-11-21T12:58:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"problem_report","painScore":0.48,"sentiment":0.23809524,"confidence":0.49666667,"matchedPatterns":["frustrating","product:QuickBooks GoPayment POS"],"statement":"QuickBooks GoPayment POS — So frustrated.","title":"QuickBooks GoPayment POS — So frustrated","body":"These guys are on automatic.  As long as nothing goes wrong, excellent.  It’s been my experience, customer service is a reflection of the company.  Can’t get anyone to talk to me.  “If\" you can find a number to call.  When you do talk to someone, the don’t give a crap.  I guess when you get big enough individual customers don’t matter.  There are awesome small businesses that want my business.  Good bye big boy!","authorHash":"d7d041cbe80e3dfe4de1baa60052a903","rating":2,"offTopic":false},{"id":"5f95d3f8-c7b9-4eaa-97c5-8098eeceb671","excerpt":"QuickBooks GoPayment POS — Worst App & Service — This APP, Quickbooks itself is honestly a business owner’s worst nightmare! I have had nothing but issues, broken systems, HORRIBLE customer service & hair pulling days just using their services. I don’t understand how they keep getting by! Don’t use this App and don’t u","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.486675,"occurredAt":"2026-09-02T00:57:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.347625,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"QuickBooks GoPayment POS — Worst App & Service.","title":"QuickBooks GoPayment POS — Worst App & Service","body":"This APP, Quickbooks itself is honestly a business owner’s worst nightmare! I have had nothing but issues, broken systems, HORRIBLE customer service & hair pulling days just using their services. I don’t understand how they keep getting by! Don’t use this App and don’t use quickbooks for any of your business needs","authorHash":"bd6409e08fbf3d61b11cfd5104f9abd5","rating":1,"offTopic":false},{"id":"7ec50daf-7b65-44a9-a865-689a946a6836","excerpt":"QuickBooks GoPayment POS — Terrible customer service — When the app works as expected its okay. Often there are issues and then woe is you!  Terrible support. Long wait times (15 minutes just to start). Then barely competent. Last time they just hung up on me after nearly 30 minutes on the phone.  I am trying to find a","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.47619644,"occurredAt":"2014-06-14T07:51:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.2857143,"sentiment":-0.71428573,"confidence":0.370375,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"QuickBooks GoPayment POS — Terrible customer service.","title":"QuickBooks GoPayment POS — Terrible customer service","body":"When the app works as expected its okay. Often there are issues and then woe is you!  Terrible support. Long wait times (15 minutes just to start). Then barely competent. Last time they just hung up on me after nearly 30 minutes on the phone.  I am trying to find another credit card service because I can't rely on this for my business.","authorHash":"33e4208304d281eefc2eb69f0a6096a1","rating":2,"offTopic":false},{"id":"367f8036-756d-4ce5-a506-49c088b4d8c1","excerpt":"QuickBooks GoPayment POS — Quirky — Refused to open transaction details which makes it fairly useless for Quickbooks.   Customer service for Quickbooks?  Worst I have ever encountered in every way.","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.278425,"occurredAt":"2014-07-09T10:13:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.198875,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"Refused to open transaction details which makes it fairly useless for Quickbooks.","title":"QuickBooks GoPayment POS — Quirky","body":"Refused to open transaction details which makes it fairly useless for Quickbooks.   Customer service for Quickbooks?  Worst I have ever encountered in every way.","authorHash":"9e1550ef12d48d38e1791fbc76c83fed","rating":2,"offTopic":false},{"id":"04fbd4be-60f9-43e3-b481-adde7ca3f636","excerpt":"QuickBooks GoPayment POS — Terrible!!! — Good luck ever getting a person on the phone or a person in the chat to help to save your life. It's disgusting what quickbooks has become.","url":"https://apps.apple.com/us/app/id324389392?see-all=reviews","role":"pain","weight":0.21150833,"occurredAt":"2025-01-14T15:11:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/POS & payments","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.186625,"matchedPatterns":["product:QuickBooks GoPayment POS"],"statement":"QuickBooks GoPayment POS — Terrible!!!.","title":"QuickBooks GoPayment POS — Terrible!!!","body":"Good luck ever getting a person on the phone or a person in the chat to help to save your life. It's disgusting what quickbooks has become.","authorHash":"c30781ba524f6eefd65eb9e95ca25f7d","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}