NordPass: Security & access: Refuse to refund and won't give your money back
Users experience unauthorized or continued charges after cancelling subscriptions and face refusal or unresponsiveness when requesting refunds. Companies also fail to process requested refunds for unused terms or charges incurred immediately after trial periods.
8 different people have complained about this since 02 Dec 2021, most recently on 22 Oct 2026. 2 of them in the last 30 days.
- “I cancelled my last pass subscription with most of the term still remaining and asked for a refund.”
- “I've reached out for support but no one I actually wanted to get a refund.”
- “Switched to Apple passwords which integrates much better, but these guys won’t refund the annual payment even though I asked to cancel within a day of it posting.”
8 people in 8 posts across 2 sources · 2 in the last 30 days, 1 in the 30 before
The pain
shares of 8 peopleWhat goes wrong, and for whom
- Who
- 8 people using NordPass: Password Manager, LastPass Password Manager and X-VPN: VPN Fast & Secure
- What goes wrong
- Customer support is unresponsive or automated2 people · 25%
- Since
- 02 Dec 2021 → 22 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- NordPass: Password Manager, LastPass Password Manager and X-VPN: VPN Fast & Secure
- Looking for something else
- 0% want an alternative · 13% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint788%
- Request113%
Sources
8 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 8 still count toward the score.
…ssword Manager — Beware. Do not subscribe. They will keep your money I cancelled my last pass subscription with most of the term still remaining and asked for a refund. Not for any time I had already used. Only for the unused months ahead. Last pass refused. Turning down a reasonable request like that shows they do…
NordPass: Password Manager It isn't very user friendly. I've reached out for support but no one I actually wanted to get a refund. I try to generate passwords and the passwords won't paste into the website new password field. I can't swap back and forth between screens to try and type the password, I get so mad I just…
…ed ok but didn’t integrate that well to iOS or autofill all the time. Switched to Apple passwords which integrates much better, but these guys won’t refund the annual payment even though I asked to cancel within a day of it posting. Poor customer service and scammy policy to not issue even partial refunds
…oner but I work hard for my money & didn't have time to do it sooner. Well wouldn't you know, they don't refund your money on a debit card. The app is the same stuff Google does.They should not advertise a "free 30 day trial & money back guarantee".0 stars if it would've let me.
…ger — STAY AWAY They will charge you for products you did not order. They tried multiple attempted charges for their product on my debit card after a subscription ended and they will refuse to refund you and claim they have the right to charge for services you did not purchase.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 44.5 · 13 Nov 2026, 03:00 → 04:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Security & access: Refuse to refund and won't give your money back a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 02 Dec 2021 and the most recent from 22 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 2 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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LastPass and NordPass hanging onto paid annual plans after cancellation came up from 8 people who tried to get unused months refunded. If you dropped either manager after being billed, what did you move your vault to, and did autofill actually work properly there?