{"data":{"items":[{"id":"540662e5-edc9-4219-9b6b-eb5ac7f92384","excerpt":"LastPass Password Manager — Beware. Do not subscribe. They will keep your money — I cancelled my last pass subscription with most of the term still remaining and asked for a refund. Not for any time I had already used. Only for the unused months ahead. Last pass refused. Turning down a reasonable request like that show","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-10-22T23:43:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:LastPass Password Manager"],"statement":"I cancelled my last pass subscription with most of the term still remaining and asked for a refund.","title":"LastPass Password Manager — Beware. Do not subscribe. They will keep your money","body":"I cancelled my last pass subscription with most of the term still remaining and asked for a refund. Not for any time I had already used. Only for the unused months ahead. Last pass refused. Turning down a reasonable request like that shows they do not respect their customers. Buyer beware. If the product stops being right for you expect them to keep your money for months you will never use. I would not recommend buying their subscription.","authorHash":"576accaf4bc4b103a0daac21d3c04084","rating":1,"offTopic":false},{"id":"9752c6e7-c9d7-479a-83a9-e962cdf5887f","excerpt":"NordPass: Password Manager — It isn't very user friendly. I've reached out for support but no one I actually wanted to get a refund. I try to generate passwords and the passwords won't paste into the website new password field. I can't swap back and forth between screens to try and type the password, I get so mad I jus","url":"https://play.google.com/store/apps/details?id=com.nordpass.android.app.password.manager&hl=en","role":"pain","weight":0.5737416,"occurredAt":"2023-08-10T06:41:57.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.478118,"matchedPatterns":["product:NordPass"],"statement":"I've reached out for support but no one I actually wanted to get a refund.","title":"NordPass: Password Manager","body":"It isn't very user friendly. I've reached out for support but no one I actually wanted to get a refund. I try to generate passwords and the passwords won't paste into the website new password field. I can't swap back and forth between screens to try and type the password, I get so mad I just give up. I purchased a combo of many products and can't ever use the VPN because no websites will allow me to have access until I turn off the VPN. Then I see everything way cheaper than I paid???","authorHash":"5fde799889283a1bf8a1ba77bf1ba2fe","rating":1,"offTopic":false},{"id":"d2f2adb8-ede0-479f-b1c2-8b0a75aafca8","excerpt":"LastPass Password Manager — Poor customer service — I subscribed for several years to the premium tier, worked ok but didn’t integrate that well to iOS or autofill all the time. Switched to Apple passwords which integrates much better, but these guys won’t refund the annual payment even though I asked to cancel within ","url":"https://apps.apple.com/ca/app/id324613447?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-09-18T02:14:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Switched to Apple passwords which integrates much better, but these guys won’t refund the annual payment even though I asked to cancel within a day of it posting.","title":"LastPass Password Manager — Poor customer service","body":"I subscribed for several years to the premium tier, worked ok but didn’t integrate that well to iOS or autofill all the time. Switched to Apple passwords which integrates much better, but these guys won’t refund the annual payment even though I asked to cancel within a day of it posting. Poor customer service and scammy policy to not issue even partial refunds","authorHash":"8981d5c49069356d0283c6671c52c7ce","rating":1,"offTopic":false},{"id":"60a9b274-8a4d-4a19-9919-2e8052f5dca9","excerpt":"NordPass: Password Manager — Help is not helping — Load new NordPass and can’t access half of my apps because it says my age is 9 years old! Have been everywhere trying to fix asked Apple and NordPass for help and received nothing! Even when I tried disconnecting Nord  it won’t let me download new apps! I want it fixed","url":"https://apps.apple.com/us/app/id1486322860?see-all=reviews","role":"pain","weight":0.43433332,"occurredAt":"2026-09-22T13:47:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.32575,"matchedPatterns":["product:NordPass"],"statement":"I want it fixed or I want a refund!","title":"NordPass: Password Manager — Help is not helping","body":"Load new NordPass and can’t access half of my apps because it says my age is 9 years old! Have been everywhere trying to fix asked Apple and NordPass for help and received nothing! Even when I tried disconnecting Nord  it won’t let me download new apps! I want it fixed or I want a refund!","authorHash":"18c2f270b879f7f1d899b701242adfc1","rating":2,"offTopic":true},{"id":"f3358255-466c-47c9-ab28-affa777493e5","excerpt":"NordPass: Password Manager — They said they had a 30 day money back guarantee. What a joke! I used my debit card like alot of people do, and it was not worth the time or trouble I was having setting it up.That was 3-4 days later & would've been sooner but I work hard for my money & didn't have time to do it sooner. Wel","url":"https://play.google.com/store/apps/details?id=com.nordpass.android.app.password.manager&hl=en","role":"pain","weight":0.47954834,"occurredAt":"2021-12-02T17:07:56.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.3996236,"matchedPatterns":["product:NordPass"],"statement":"Well wouldn't you know, they don't refund your money on a debit card.","title":"NordPass: Password Manager","body":"They said they had a 30 day money back guarantee. What a joke! I used my debit card like alot of people do, and it was not worth the time or trouble I was having setting it up.That was 3-4 days later & would've been sooner but I work hard for my money & didn't have time to do it sooner. Well wouldn't you know, they don't refund your money on a debit card. The app is the same stuff Google does.They should not advertise a \"free 30 day trial & money back guarantee\".0 stars if it would've let me.","authorHash":"25469e15c8d1e29bf2436b9a1fe55528","rating":1,"offTopic":false},{"id":"4a68f139-ff95-41e7-8652-b6a79ba61097","excerpt":"NordPass: Password Manager — STAY AWAY — They will charge you for products you did not order. They tried multiple attempted charges for their product on my debit card after a subscription ended and they will refuse to refund you and claim they have the right to charge for services you did not purchase.","url":"https://apps.apple.com/us/app/id1486322860?see-all=reviews","role":"pain","weight":0.3531,"occurredAt":"2024-06-29T12:12:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.29425,"matchedPatterns":["product:NordPass"],"statement":"They tried multiple attempted charges for their product on my debit card after a subscription ended and they will refuse to refund you and claim they have the right to charge for services you did not purchase.","title":"NordPass: Password Manager — STAY AWAY","body":"They will charge you for products you did not order. They tried multiple attempted charges for their product on my debit card after a subscription ended and they will refuse to refund you and claim they have the right to charge for services you did not purchase.","authorHash":"c6b1ef797f07257677f2d0b90019b04f","rating":2,"offTopic":false},{"id":"19d3bae2-8525-4766-9f60-928b5cb98042","excerpt":"NordPass: Password Manager — Not IOS friendly — Upgraded my account using my iOS device and they were never able to find my upgrade payment. Ended up requesting a refund and moving to a competing product.","url":"https://apps.apple.com/ca/app/id1486322860?see-all=reviews","role":"pain","weight":0.24915001,"occurredAt":"2025-05-21T15:14:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.207625,"matchedPatterns":["product:NordPass"],"statement":"Ended up requesting a refund and moving to a competing product.","title":"NordPass: Password Manager — Not IOS friendly","body":"Upgraded my account using my iOS device and they were never able to find my upgrade payment. Ended up requesting a refund and moving to a competing product.","authorHash":"4ceea09313285a5eaac4b413ef46c39e","rating":1,"offTopic":false},{"id":"d16deec6-d595-4071-ada2-27585becc6f4","excerpt":"X-VPN: VPN Fast & Secure — Not good — Doesn’t work that well, also will charge you even if you cancel during the free trial and won’t give your money back even through refund requests 10/10 wouldn’t recommend","url":"https://apps.apple.com/us/app/id1250312807?see-all=reviews","role":"request","weight":0.211125,"occurredAt":"2026-10-20T13:35:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0,"sentiment":0.2857143,"confidence":0.211125,"matchedPatterns":["product:X-VPN"],"statement":"Doesn’t work that well, also will charge you even if you cancel during the free trial and won’t give your money back even through refund requests 10/10 wouldn’t recommend","title":"X-VPN: VPN Fast & Secure — Not good","body":"Doesn’t work that well, also will charge you even if you cancel during the free trial and won’t give your money back even through refund requests 10/10 wouldn’t recommend","authorHash":"0e2627bd6dccb51279ac5fe7a6b25e1a","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":2}],"total":8}}