Workiz Field Service Software: Poor customer support and unreliable software
Customers experience significant frustration due to poor communication and lack of responsiveness from Workiz Field Service Software. Additionally, users report the software as expensive and plagued with bugs, leading to an overall negative perception of the service.
10 different people have complained about this since 28 Apr 2021, most recently on 25 Jun 2026.
No new posts for 140 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 25 Jun 2026.
- “If you need to get a hold of anyone about anything, it is terrible.”
- “They often don't respond to phone calls or messages, making it frustrating to get assistance when needed.”
- “Just stay away from this joke as you will 100% regret it.”
10 people in 10 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 10 peopleWhat goes wrong, and for whom
- Who
- 10 people using Workiz Field Service Software
- What goes wrong
- Customer support ignores messages and calls7 people · 70%
- Since
- 28 Apr 2021 → 25 Jun 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Workiz Field Service Software
- Looking for something else
- 0% want an alternative · 10% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint990%
- Request110%
Sources
10 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 10 still count toward the score.
Workiz Field Service Software — Zero integrity If you need to get a hold of anyone about anything, it is terrible. They say they will do one thing and then it never happens. I’ve had several people say “I will make sure this happens” or “you will not get charged for this” and sure enough, that thing never happens and…
Strong complaint…rvice The system is good, but the customer service is disappointing. They often don't respond to phone calls or messages, making it frustrating to get assistance when needed.
Frustrated…what are talking about and have 0 understanding in customer support. Just stay away from this joke as you will 100% regret it.
Workiz Field Service Software — Don’t use Workiz Horrible app, full of bugs that make it difficult to use. Workiz customer support is horrific and is running my business into the ground. We used to use Jobber, and it was a far better software.
Workiz Field Service Software — don’t waste your money it doesn’t work.. they going to show you a nice demo but the real product doesn’t and they charge me for nothing now. it very hard to reach the support team.. i want my money back
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 25.9 → 26.2 · 15 Oct 2026, 11:00 → 12:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Poor customer support and unreliable software a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 10 different people described it independently, in 10 mentions, the earliest from 28 Apr 2021 and the most recent from 25 Jun 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Workiz Field Service Software seems to be causing a lot of frustration, especially when it comes to getting in touch with their support team. We've heard from 10 people about issues like unfulfilled promises and unexpected charges. If you've tried contacting their support, did they ever resolve your issue, and what did they tell you?