What users complain about in Workiz Field Service Software

Penny pinchers

Cancelled my free trial, I only made like 3 invoices and they are acting like I’m scamming them out of thousands!

Unprofessional

Cancelled my subscription with no notice. As you contractors know we are very valuable and sensitive tax information entrusted to store in this app. Sending invoices every week. We cannot afford to lose valuable information or be held up for a week. Terrible business. We should be paid for using this app. !!!CAUTION!!!!!

Would not recommend

We had used Workiz for about a year or two for some of our businesses and had two accounts. We switched to a better alternative that was considerably cheaper and offered more. I canceled one of our accounts out, but the other one I completely forgot about and they were still billing at 199 a month. After requesting to cancel at the end of July, the first person said that they would refund if another payment was taken out. Second person who called to basically ask why we are leaving and to say they have a 30 day period, That helps us gather information before they are allowed to cancel and will not refund any money. The bothersome part is the communication on their side. As well as the CRM isn’t extremely user-friendly I have a dozen I’d recommend in place.

Don’t even attempt

This is by far the worst platform and service out there ! There is absolutely no help or onboarding ! Save your time and find something else !

Can’t cancel my subscription, stupid rules.

Workiz took our money for an annual plan even though we asked to cancel our account. We would like to request a refund. Your team hasn't been responding to us since April 28th regarding the account cancellation. We would like to immediately receive a refund and get our account cancelled.

Garbage

Garbage app always freezes and crashes waste of time

Fake discount

I received emails saying that the promotion would end soon, but there was no discount in my personal account. No one responded to me or helped me in support. They just teased me with these discounts, but these discounts are only in the picture. In fact, I didn't have any discounts in my personal account

They will scam you

I strongly recommend against using Workiz. I signed up expecting to try the platform for one month, but I found it far less user-friendly than advertised. When I called to cancel, I was told that I had supposedly agreed to a one-year contract — something I was never made aware of and would never have agreed to. Workiz informed me that they will continue charging my account for the rest of the year, despite my immediate cancellation request. This feels extremely misleading and unfair. In my opinion, this company is not trustworthy. They rely on confusing agreements that an average person would need a lawyer to understand. Use caution before signing up.

Cancel subscription

I am extremely disappointed with the Workiz platform. Their cancellation policy is completely non-transparent — there are no clear instructions in the user interface, the cancel option is hidden, and live chat agents refuse to resolve the issue promptly. For the past two months, I’ve been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me — now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated. Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers. I strongly do not recommend using Workiz. It’s a problematic platform with questionable billing practices and poor customer service.

Worsest service

don’t suggest to anyone unreasonable expensive and they never on your side but dont forget to charge you for everything I’m done

Bad customer service

Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so a customer can pick the service and have add-ons with it. I spent over two or three months trying to get that correct and they did nothing besides keep passing me around so they lie about the features that they have. Contract signing and some more.

Very expensive

Very very expensive price. Also they can give you a small discount, but on the condition that if you refuse their services before the end of the year, they will automatically deduct several thousand dollars from my credit card!!!

HVAC Owner Honest Review

The app started good. Decent features for the mid tier program they offer. I notice they try and nickel and dime you any decent feature is an add on for hundreds of dollars. I paid for the yearly subscription at $1,700 at the end of the year I was looking out for the renewal and it showed me the next payment date and showed me $1700 which was a discounted price. I was charged $2,900 automatically then when I contacted support they tried to gaslight me saying that’s not what I actually saw. I cancelled the same day it went through. Then some manager tried telling me I wasn’t allowed a refund because of terms and conditions. I had my bank reverse the charge anyways. Luckily I had a separate log of all my customers data because after this they deleted everything. Estimates, jobs, pictures, customer info all gone. I would steer clear of this software it’s not worth it. As the other reviews state, they are scammers.

Worst app- terrible customer support

This app never works and has been the worst decision our business has made. So glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.

Paying $400+ for a broken feature and ignored by support

I started a trial to try Genius Scheduling, but it never worked. Spent the whole 2-week trial just talking to support trying to fix it. They keep ignoring my messages, ask the same questions again and again, and forget what I already told them. I even upgraded to the most expensive plan (over $400!) hoping maybe the feature only works on paid plans. Still doesn’t work. I’ve sent screenshots, explained everything step by step, and they still don’t solve anything. It’s been a month now including the trial and paid period. Super frustrated. Totally unacceptable for the price.

Unprofessional

Upon initial set up, it was good. Salesman lied about flat rate price book, did not speak upon a 1 year contract. While onboarding, the specialist typed in 666 for a phone integration and laughed about it. I have not been happy one moment. Would not recommend them. Oh ya, impossible to speak to customer service to fix things. You have to seek out AI.

Does not sync and crashes

Currently using this app and you constantly have to close and reopen the app to get any of your data to sync. Often times the app crashes and support is next to useless. Their support is outsourced to the Philippines and is extremely basic.

STAY AWAY!

I am with this amateur company for almost 8 years since they was called “Send a job” and I won’t recommend them to anyone. The software is built by amateurs, that can’t address serious bags and issues with their app and website. I am so desperate with them and I am paying almost 300$ a month and the system they provide for this money is a JOKE!. Their “customer support” centre located in the Philippines, and all of them have no idea what are talking about and have 0 understanding in customer support. Just stay away from this joke as you will 100% regret it.

Terrible app Don’t buy them

So the subscription plan is pricy and you have to pay an extra for the IP phone line which cost expensive for 1000 calls and 1000 text messages. You will have to pay extra for each next text or phone call. The app does not work like it supposed to be. Each next update brings more problem then before. The IT developers team don’t do any pre test and bugs fixing. If you try to chatting wit customer support about the system bug or mobile app problem it may takes a few weeks to get your request done or they will transfer you to ‘new feature request’ option Absolutely disappointed.

Terrible response time

The app itself is great, but but for the price that we have been paying every single month for almost a year, we’ve only had to reach out to you guys twice. In both instances it required up to a week and then one instance two weeks to get a simple response back we are paying nearly $300 a month and it is absolutely ridiculous that a basic question where we are asking about spending more money to add on services, takes two weeks to get a response back. Your chat tells you to close the chat and we will message you separately then send an email to which we reply to. However, the email says that we’ve not heard back from you even though it is a response to us following up with the question, you try to call the 1855 number, and it tells you we’re busy try sending us a message and then hangs up. That wouldn’t be an issue if the chat conversation doesn’t go idle for 3 to 4 days before somebody actually responds to it based on our experience so far this year I can guarantee that we will not renew as there is no way that we are two for two on terrible response time and terrible service.

Bad customer service

The system is good, but the customer service is disappointing. They often don't respond to phone calls or messages, making it frustrating to get assistance when needed.

Glitchy Please Fix

The schedule & calendar is very glitchy on iPhone 12 has been like this for more than 4 months now. It’s really slowing me down when I’m trying to navigate through the system. I have tried uninstalling and reinstalling the app. That did not work. I also have an iPad and it is glitchy on the iPad as well, however, the system is not glitchy on my android. Please fix. Thank you

Piece of junk

This software is a nightmare for business. It stop working again today. Calls are not coming, some not recording. Pages are not loading, sometimes to use some reports you should reload it, if you changed filters. It is junk. Their referral programs are not working, whey will not t pay you, i brought them 4 customers. This software only for schedule and invoices, no any working analytics, schedule you should refresh all the time. Waiting few weeks to move to another program.

Fraud

We have repeatedly tried to cancel our subscription, but they ignore our emails and calls and continue to charge our card.

Don’t use this app

There is no opportunity to cancel the subscription in the app. You need to call them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They have multiple negative feedbacks on BBB from people having the same problem

Don’t use Workiz

Horrible app, full of bugs that make it difficult to use. Workiz customer support is horrific and is running my business into the ground. We used to use Jobber, and it was a far better software.

Scammers

These guys are scammers. I had a plan and paid $274 monthly, and it was a prepaid subscription. I decided to cancel the subscription. On March 3rd they charged me for the next monthly, on March 6th I decided to cancel the subscription. I had an online meeting with them and the cancelation was successful. Yesterday on April 3rd I was charged again for the next month. I called them and they said it takes 60 days to cancel the subscription. There is no guarantee I won’t be charged in May 3rd because 60 days won’t pass. They are scammers

Terrible

The new update is terrible, it is not convenient to return the old version or I will have to delete your application

Awful update

Can’t use app after update. Awful

Zero integrity

If you need to get a hold of anyone about anything, it is terrible. They say they will do one thing and then it never happens. I’ve had several people say “I will make sure this happens” or “you will not get charged for this” and sure enough, that thing never happens and I of course get charged an insane amount of money for something they said they would cancel or refund. This is a terrible program and company. I DO NOT recommend them and never will to anyone.

Can't wait to switch CRM

It used to be ok at best now it's horrible after the update

Latest update is awful

This latest update has made the app nearly unusable. The new schedule layout leaves very little separation between days of the week. Making it difficult to tell which day I’m looking at. My schedule now shows me talked for jobs that were completed over a year ago, cluttering the schedule with useless information. If I need to reschedule a job to another day, it often takes several, sometime 10 or more attempts before the new date is saved, as pressing the CONFIRM button reverts the date back to what it was before. The app crashes multiple times a day, often when I’m in the middle of writing up an invoice, forcing me to start over. I could list half a dozen other issues, but I’m getting frustrated just thinking about it. I suppose the good thing is that the company I work for pays for this mess so I don’t have to.

Terrible update

The latest update is absolutely terrible, I do not understand why taking such simple user interface and changing it for this garbage. Nothing is as accessible as it was before, I wish there was a way to return it the way it was. The smallest things became a hassle, you can’t even scroll through an invoice without having to open the keyboard (which of course is now blocking half of Whats written because even the font is smaller).

It’s always something

App it’s alright. They always find ways to charge more then the annual fee. App just updated today and it’s super slow and buggy ! Please fix as it’s making our job harder to be organized and also fix the bad connection with the call flows ! Thanks !

Worst company ever

Don’t use them They will cost you thousands in damages and then not give support

Some good, some bad

It’s convenient for small jobs and billing homeowners. But it’s awkward and difficult for billing to other than the service address. Takes forever to process payments and actually get the money. It’s expensive for what it is.

Service went downhill

Their customer service over the last year has gone so far downhill. Very hard to cancel. Needed to get a number ported out and it took 3 months because they did not provide correct info and during this time they were charging me full price. Wasn’t even using the app. I’m trying to cancel now and I have no idea if it canceled or not as their site does not show. Rep also had no idea and told me he would call back to confirm… big surprise he didn’t. Would not recommend

Scammers and not good app

Don’t go with Workiz they are a bunch of scammers. We used it for about 8 months but it was really buggy and for a plumbing company it didn’t have the capability to do what we needed. We weren’t receiving text messages on the free system and we already started getting angry customers so we decided to not go ahead with the paid phone system as we didn’t trust it would work well enough. They proceeded to charge us for it for 6 months and flat out refused to refund us for a service we asked them not to provide and didn’t receive. The customer service is terrible. We would just get completely ignored and still are 6 months later. They said they could only issue a credit but since we cancelled Workiz all together we can’t use it so it’s tough luck. Why do we have to pay for their error? We clearly cancelled it and I have shown them the screenshots of all the communication but we are continuing to be ignored. Don’t bother wasting your time with these scammers. Use Housecall Pro instead it’s so much better!

Ok value

All things considered I like the software there are many things I wish could be better there customer service is not the best,there program lags a lot and sometimes glitches out ie click schedule it says you have nothing on the schedule than need to reload page.and can’t use the app out of cell range sucks in my area

don’t waste your money

it doesn’t work.. they going to show you a nice demo but the real product doesn’t and they charge me for nothing now. it very hard to reach the support team.. i want my money back