{"data":{"items":[{"id":"7bb4559a-4910-47c2-a07c-9af5d5e152ad","excerpt":"Workiz Field Service Software — Terrible app Don’t buy them — So the subscription plan is pricy and you have to pay an extra for the IP phone line which cost expensive for 1000 calls and 1000 text messages. You will have to pay extra for each next text or phone call. The app does not work like it supposed to be. Each n","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":1.1718667,"occurredAt":"2024-09-22T03:50:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.66583335,"matchedPatterns":["doesnt_work","please_add","product:Workiz Field Service Software"],"statement":"If you try to chatting wit customer support about the system bug or mobile app problem it may takes a few weeks to get your request done or they will transfer you to ‘new feature request’ option Absolutely disappointed.","title":"Workiz Field Service Software — Terrible app Don’t buy them","body":"So the subscription plan is pricy and you have to pay an extra for the IP phone line which cost expensive for 1000 calls and 1000 text messages. You will have to pay extra for each next text or phone call. The app does not work like it supposed to be. Each next update brings more problem then before. The IT developers team don’t do any pre test and bugs fixing. If you try to chatting wit customer support about the system bug or mobile app problem it may takes a few weeks to get your request done or they will transfer you to ‘new feature request’ option\n\nAbsolutely disappointed.","offTopic":true},{"id":"855b1420-33cd-4bd0-9f03-28579e74926f","excerpt":"Workiz Field Service Software — Don’t use this app — There is no opportunity to cancel the subscription in the app. You need to call them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They hav","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":0.8825878,"occurredAt":"2024-05-28T20:35:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.8056522,"sentiment":-0.73913044,"confidence":0.48879167,"matchedPatterns":["terrible","product:Workiz Field Service Software"],"statement":"Their customer support is awful.","title":"Workiz Field Service Software — Don’t use this app","body":"There is no opportunity to cancel the subscription in the app. You need to call them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They have multiple negative feedbacks on BBB from people having the same problem","offTopic":false},{"id":"8b58a5ce-02b2-48a3-8c2b-9854b0803f87","excerpt":"Workiz Field Service Software — Worst app- terrible customer support — This app never works and has been the worst decision our business has made. So glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":0.66664743,"occurredAt":"2025-04-21T15:27:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.7858621,"sentiment":-0.6896552,"confidence":0.37329167,"matchedPatterns":["terrible","product:Workiz Field Service Software"],"statement":"Support and customer service is terrible.","title":"Workiz Field Service Software — Worst app- terrible customer support","body":"This app never works and has been the worst decision our business has made. So glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.","offTopic":false},{"id":"bb516d5f-2d31-4e86-b055-8089a17fbc31","excerpt":"Workiz Field Service Software — Bad customer service — Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-06-04T22:45:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Workiz Field Service Software"],"statement":"Workiz Field Service Software — Bad customer service.","title":"Workiz Field Service Software — Bad customer service","body":"Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so a customer can pick the service and have add-ons with it. I spent over two or three months trying to get that correct and they did nothing besides keep passing me around so they lie about the features that they have. Contract signing and some more.","offTopic":false},{"id":"e8d79476-0835-4c7c-b650-3117696265a5","excerpt":"Hover: Measure Design Estimate — Exercise in futility — I paid the $75 to use this app to try and get a quote from a roofing company. They said take some pictures from different angles and we do the rest. Well the pictures weren’t good enough. There were shadows can you retake the pictures. I retake pictures but then t","url":"https://apps.apple.com/us/app/id942568673?see-all=reviews","role":"pain","weight":0.47835293,"occurredAt":"2026-03-10T07:29:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.25882354,"sentiment":-0.64705884,"confidence":0.38,"matchedPatterns":["product:Hover"],"statement":"Poor customer service, rude and unprofessional.","title":"Hover: Measure Design Estimate — Exercise in futility","body":"I paid the $75 to use this app to try and get a quote from a roofing company. They said take some pictures from different angles and we do the rest. Well the pictures weren’t good enough. There were shadows can you retake the pictures. I retake pictures but then they wanted additional pictures closer up, then measurements. After all this and trying to get what they need they threaten to close the thread on me! Poor customer service, rude and unprofessional. Waste of money IMO.","offTopic":true},{"id":"4c5411d8-3067-4785-9908-f9bfd41baff0","excerpt":"Workiz Field Service Software — Unprofessional — Upon initial set up, it was good. Salesman lied about flat rate price book, did not speak upon a 1 year contract. While onboarding, the specialist typed in 666 for a phone integration and laughed about it. I have not been happy one moment. Would not recommend them. Oh ya","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"request","weight":0.41799998,"occurredAt":"2025-01-08T03:19:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.1,"sentiment":-0.25,"confidence":0.38,"matchedPatterns":["product:Workiz Field Service Software"],"statement":"Oh ya, impossible to speak to customer service to fix things.","title":"Workiz Field Service Software — Unprofessional","body":"Upon initial set up, it was good. Salesman lied about flat rate price book, did not speak upon a 1 year contract. While onboarding, the specialist typed in 666 for a phone integration and laughed about it. I have not been happy one moment. Would not recommend them. Oh ya, impossible to speak to customer service to fix things. You have to seek out AI.","offTopic":true},{"id":"056c1be1-b116-4bba-ac36-2a15170f7b17","excerpt":"Hover: Measure Design Estimate — APP NOT WORKING, poor customer service — I have been having issues with any of my photos uploading to jobs. The issue has been going on for a month now, and no one can seem to resolve the issue. As a contractor, this has a huge impact on how timely I am getting customers estimates.","url":"https://apps.apple.com/us/app/id942568673?see-all=reviews","role":"pain","weight":0.38601667,"occurredAt":"2026-05-12T14:30:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.30475,"matchedPatterns":["product:Hover"],"statement":"Hover: Measure Design Estimate — APP NOT WORKING, poor customer service.","title":"Hover: Measure Design Estimate — APP NOT WORKING, poor customer service","body":"I have been having issues with any of my photos uploading to jobs. The issue has been going on for a month now, and no one can seem to resolve the issue. As a contractor, this has a huge impact on how timely I am getting customers estimates.","offTopic":false},{"id":"003e818b-cb67-4152-b771-86a98c37ac83","excerpt":"Hover: Measure Design Estimate — Hover App loss a few steps — The previous version of the Hover app was perfect. If I have a project that I no longer need, I can delete it and the organization of all my projects was organized yet efficient. \n\nNo, if a project gets assigned to me, I can’t find it. I have to go on the we","url":"https://apps.apple.com/us/app/id942568673?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-02-21T11:36:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0,"sentiment":0.25,"confidence":0.38,"matchedPatterns":["product:Hover"],"statement":"Lastly projects I don’t need can’t be deleted unless I call customer service?","title":"Hover: Measure Design Estimate — Hover App loss a few steps","body":"The previous version of the Hover app was perfect. If I have a project that I no longer need, I can delete it and the organization of all my projects was organized yet efficient. \n\nNo, if a project gets assigned to me, I can’t find it. I have to go on the website. Lastly projects I don’t need can’t be deleted unless I call customer service? Plus my customers don’t like the fact that they keep getting additional text messages if the scan is no longer needed.\n\nCover support please make these corrections and bring back a more efficient version of the Hover app. Thanks!","offTopic":true}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":8}],"total":8}}