{"data":{"items":[{"id":"7bb4559a-4910-47c2-a07c-9af5d5e152ad","excerpt":"Workiz Field Service Software — Terrible app Don’t buy them — So the subscription plan is pricy and you have to pay an extra for the IP phone line which cost expensive for 1000 calls and 1000 text messages. You will have to pay extra for each next text or phone call. The app does not work like it supposed to be. Each n","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":1.1718667,"occurredAt":"2024-09-22T03:50:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.66583335,"matchedPatterns":["doesnt_work","please_add","product:Workiz Field Service Software"],"statement":"If you try to chatting wit customer support about the system bug or mobile app problem it may takes a few weeks to get your request done or they will transfer you to ‘new feature request’ option Absolutely disappointed.","title":"Workiz Field Service Software — Terrible app Don’t buy them","body":"So the subscription plan is pricy and you have to pay an extra for the IP phone line which cost expensive for 1000 calls and 1000 text messages. You will have to pay extra for each next text or phone call. The app does not work like it supposed to be. Each next update brings more problem then before. The IT developers team don’t do any pre test and bugs fixing. If you try to chatting wit customer support about the system bug or mobile app problem it may takes a few weeks to get your request done or they will transfer you to ‘new feature request’ option\n\nAbsolutely disappointed.","authorHash":"9ccb7a2841fba469027bc1d47886886c","rating":1,"offTopic":true},{"id":"d6527d92-07eb-4a0c-814c-d52c8b659a71","excerpt":"CleansterPro: For Pro Cleaners — Horrible platform !! — This has to be the worst app I’ve ever came across.\nI am a cleaner myself looking for more opportunity. \nI made a profile, as I signed in I had to pay $14.99 right away for a background check that’s completely irrelevant outside cleanster. They realistically just ","url":"https://apps.apple.com/ca/app/id1470951732?see-all=reviews","role":"pain","weight":1.1623111,"occurredAt":"2024-07-16T13:18:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Field service","intent":"recommendation_request","painScore":0.5505263,"sentiment":-0.5263158,"confidence":0.7496236,"matchedPatterns":["recommend","terrible","waste_of_time","product:CleansterPro"],"statement":"Customer service is horrible they don’t answer.","title":"CleansterPro: For Pro Cleaners — Horrible platform !!","body":"This has to be the worst app I’ve ever came across.\nI am a cleaner myself looking for more opportunity. \nI made a profile, as I signed in I had to pay $14.99 right away for a background check that’s completely irrelevant outside cleanster. They realistically just want the 14.99 the moment you join. There was absolutely no jobs in the 4 weeks I had this app. Customer service is horrible they don’t answer. I felt like I was getting ripped off my 14.99 I paid that for what? There wasn’t one job offer and they put a price on my service which completely set me off I didn’t realize they set the price so low even if outside cleanster you’re experienced. I find that completely unreasonable if you’re an experienced cleaner. I ended up deleting my account and lost my 14.99$. Completely a waste of my time. I recommend Turno. You can make your own pricing, customer service takes under 10 mins and you get daily bids at high prices. I don’t recommend anyone to use this app. Especially if you’re a cleaner unless you want to be paid close to nothing and work for an app that doesn’t value you’re expertise. Good luck","authorHash":"43b85f9e595b837775d3b95fc14b6c03","rating":1,"offTopic":false},{"id":"57c12e59-4044-49ad-8e49-20d1a5941cee","excerpt":"CleansterPro: For Pro Cleaners — The worst app I’ve ever used — I’ve been working through apps for years, and this has been the worst one. Don’t waste your time or even your money. They “select” you for cleaning projects with ridiculously low pay. When they first offer you a job, they don’t even show how many bedrooms ","url":"https://apps.apple.com/ca/app/id1470951732?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2025-06-18T13:49:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Field service","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:CleansterPro"],"statement":"The so-called customer service is terrible—they never respond.","title":"CleansterPro: For Pro Cleaners — The worst app I’ve ever used","body":"I’ve been working through apps for years, and this has been the worst one. Don’t waste your time or even your money. They “select” you for cleaning projects with ridiculously low pay. When they first offer you a job, they don’t even show how many bedrooms or bathrooms the property has, so you could end up with a 7-bedroom house for something like $50. On top of that, if you accept a project and then want to cancel, they say they can charge you up to $30. The so-called customer service is terrible—they never respond. One time they asked me if I was available for any project, and when I replied asking about the pay, I never heard back.","authorHash":"151549d238adeb68d7775b3674bd7d32","rating":1,"offTopic":false},{"id":"abc85a00-9069-40a6-9759-5eed127e9148","excerpt":"Workiz Field Service Software — Scammers and not good app — Don’t go with Workiz they are a bunch of scammers. We used it for about 8 months but it was really buggy and for a plumbing company it didn’t have the capability to do what we needed. We weren’t receiving text messages on the free system and we already started","url":"https://apps.apple.com/ca/app/id1469769810?see-all=reviews","role":"pain","weight":0.92327166,"occurredAt":"2023-01-04T17:38:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Field service","intent":"problem_report","painScore":0.8589362,"sentiment":-0.87234044,"confidence":0.49666667,"matchedPatterns":["terrible","product:Workiz Field Service Software"],"statement":"The customer service is terrible.","title":"Workiz Field Service Software — Scammers and not good app","body":"Don’t go with Workiz they are a bunch of scammers. We used it for about 8 months but it was really buggy and for a plumbing company it didn’t have the capability to do what we needed. We weren’t receiving text messages on the free system and we already started getting angry customers so we decided to not go ahead with the paid phone system as we didn’t trust it would work well enough. They proceeded to charge us for it for 6 months and flat out refused to refund us for a service we asked them not to provide and didn’t receive. The customer service is terrible. We would just get completely ignored and still are 6 months later. They said they could only issue a credit but since we cancelled Workiz all together we can’t use it so it’s tough luck. Why do we have to pay for their error? We clearly cancelled it and I have shown them the screenshots of all the communication but we are continuing to be ignored. Don’t bother wasting your time with these scammers. Use Housecall Pro instead it’s so much better!","authorHash":"ac47b4153380ce6993981906369c54db","rating":1,"offTopic":false},{"id":"855b1420-33cd-4bd0-9f03-28579e74926f","excerpt":"Workiz Field Service Software — Don’t use this app — There is no opportunity to cancel the subscription in the app. You need to call them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They hav","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":0.8825878,"occurredAt":"2024-05-28T20:35:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.8056522,"sentiment":-0.73913044,"confidence":0.48879167,"matchedPatterns":["terrible","product:Workiz Field Service Software"],"statement":"Their customer support is awful.","title":"Workiz Field Service Software — Don’t use this app","body":"There is no opportunity to cancel the subscription in the app. You need to call them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They have multiple negative feedbacks on BBB from people having the same problem","authorHash":"a899590b45b0684a71ad19e6d6a3c71f","rating":1,"offTopic":false},{"id":"8b58a5ce-02b2-48a3-8c2b-9854b0803f87","excerpt":"Workiz Field Service Software — Worst app- terrible customer support — This app never works and has been the worst decision our business has made. So glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":0.66664743,"occurredAt":"2025-04-21T15:27:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.7858621,"sentiment":-0.6896552,"confidence":0.37329167,"matchedPatterns":["terrible","product:Workiz Field Service Software"],"statement":"Support and customer service is terrible.","title":"Workiz Field Service Software — Worst app- terrible customer support","body":"This app never works and has been the worst decision our business has made. So glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.","authorHash":"44ea20521b540d45eed7a8e02990b71a","rating":1,"offTopic":false},{"id":"f0515a31-f710-4c5e-b8d5-d6f8ad6ea4cf","excerpt":"Workiz Field Service Software — Ok value — All things considered I like the software there are many things I wish could be better there customer service is not the best,there program lags a lot and sometimes glitches out ie click schedule it says you have nothing on the schedule than need to reload page.and can’t use t","url":"https://apps.apple.com/ca/app/id1469769810?see-all=reviews","role":"pain","weight":0.6648,"occurredAt":"2021-05-21T16:18:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Field service","intent":"feature_request","painScore":0.44,"sentiment":-0.5,"confidence":0.46166667,"matchedPatterns":["wish","product:Workiz Field Service Software"],"statement":"All things considered I like the software there are many things I wish could be better there customer service is not the best,there program lags a lot and sometimes glitches out ie click schedule it says you have nothing on the schedule th…","title":"Workiz Field Service Software — Ok value","body":"All things considered I like the software there are many things I wish could be better there customer service is not the best,there program lags a lot and sometimes glitches out ie click schedule it says you have nothing on the schedule than need to reload page.and can’t use the app out of cell range sucks in my area","authorHash":"d0cce857aea770fe2045cf44e1cb390f","rating":1,"offTopic":false},{"id":"bb516d5f-2d31-4e86-b055-8089a17fbc31","excerpt":"Workiz Field Service Software — Bad customer service — Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-06-04T22:45:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Workiz Field Service Software"],"statement":"Workiz Field Service Software — Bad customer service.","title":"Workiz Field Service Software — Bad customer service","body":"Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so a customer can pick the service and have add-ons with it. I spent over two or three months trying to get that correct and they did nothing besides keep passing me around so they lie about the features that they have. Contract signing and some more.","authorHash":"72a659fc825dd4034237f9d9a8fc6f37","rating":1,"offTopic":false},{"id":"e8d79476-0835-4c7c-b650-3117696265a5","excerpt":"Hover: Measure Design Estimate — Exercise in futility — I paid the $75 to use this app to try and get a quote from a roofing company. They said take some pictures from different angles and we do the rest. Well the pictures weren’t good enough. There were shadows can you retake the pictures. I retake pictures but then t","url":"https://apps.apple.com/us/app/id942568673?see-all=reviews","role":"pain","weight":0.47835293,"occurredAt":"2026-03-10T07:29:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.25882354,"sentiment":-0.64705884,"confidence":0.38,"matchedPatterns":["product:Hover"],"statement":"Poor customer service, rude and unprofessional.","title":"Hover: Measure Design Estimate — Exercise in futility","body":"I paid the $75 to use this app to try and get a quote from a roofing company. They said take some pictures from different angles and we do the rest. Well the pictures weren’t good enough. There were shadows can you retake the pictures. I retake pictures but then they wanted additional pictures closer up, then measurements. After all this and trying to get what they need they threaten to close the thread on me! Poor customer service, rude and unprofessional. Waste of money IMO.","authorHash":"44a5961b2aa2ee2a25c609cbdae4cf70","rating":1,"offTopic":true},{"id":"67758c15-d8ac-4225-99dd-c99af2cff9ed","excerpt":"Hover: Measure Design Estimate — Nice reports but terrible customer service — These reports are better than EagleView and more detailed and you get them quite quick. I phoned to discuss and error on one of their reports that cost me money but we are now 6 days later with no return phone call. Terrible customer service","url":"https://apps.apple.com/ca/app/id942568673?see-all=reviews","role":"pain","weight":0.43155003,"occurredAt":"2018-09-24T08:34:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Field service","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.30825,"matchedPatterns":["product:Hover"],"statement":"Hover: Measure Design Estimate — Nice reports but terrible customer service.","title":"Hover: Measure Design Estimate — Nice reports but terrible customer service","body":"These reports are better than EagleView and more detailed and you get them quite quick. I phoned to discuss and error on one of their reports that cost me money but we are now 6 days later with no return phone call. Terrible customer service","authorHash":"62967ec23fe6b45df5ed1ce2b3fdef49","rating":2,"offTopic":false},{"id":"4c5411d8-3067-4785-9908-f9bfd41baff0","excerpt":"Workiz Field Service Software — Unprofessional — Upon initial set up, it was good. Salesman lied about flat rate price book, did not speak upon a 1 year contract. While onboarding, the specialist typed in 666 for a phone integration and laughed about it. I have not been happy one moment. Would not recommend them. Oh ya","url":"https://apps.apple.com/us/app/id1469769810?see-all=reviews","role":"request","weight":0.41799998,"occurredAt":"2025-01-08T03:19:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.1,"sentiment":-0.25,"confidence":0.38,"matchedPatterns":["product:Workiz Field Service Software"],"statement":"Oh ya, impossible to speak to customer service to fix things.","title":"Workiz Field Service Software — Unprofessional","body":"Upon initial set up, it was good. Salesman lied about flat rate price book, did not speak upon a 1 year contract. While onboarding, the specialist typed in 666 for a phone integration and laughed about it. I have not been happy one moment. Would not recommend them. Oh ya, impossible to speak to customer service to fix things. You have to seek out AI.","authorHash":"b5ef0cba2b0cadf488adfe5c23888878","rating":1,"offTopic":true},{"id":"056c1be1-b116-4bba-ac36-2a15170f7b17","excerpt":"Hover: Measure Design Estimate — APP NOT WORKING, poor customer service — I have been having issues with any of my photos uploading to jobs. The issue has been going on for a month now, and no one can seem to resolve the issue. As a contractor, this has a huge impact on how timely I am getting customers estimates.","url":"https://apps.apple.com/us/app/id942568673?see-all=reviews","role":"pain","weight":0.38601667,"occurredAt":"2026-05-12T14:30:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.30475,"matchedPatterns":["product:Hover"],"statement":"Hover: Measure Design Estimate — APP NOT WORKING, poor customer service.","title":"Hover: Measure Design Estimate — APP NOT WORKING, poor customer service","body":"I have been having issues with any of my photos uploading to jobs. The issue has been going on for a month now, and no one can seem to resolve the issue. As a contractor, this has a huge impact on how timely I am getting customers estimates.","authorHash":"6c850f90c5b06fd51bdd0944dfb55b65","rating":1,"offTopic":false},{"id":"003e818b-cb67-4152-b771-86a98c37ac83","excerpt":"Hover: Measure Design Estimate — Hover App loss a few steps — The previous version of the Hover app was perfect. If I have a project that I no longer need, I can delete it and the organization of all my projects was organized yet efficient. \n\nNo, if a project gets assigned to me, I can’t find it. I have to go on the we","url":"https://apps.apple.com/us/app/id942568673?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-02-21T11:36:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0,"sentiment":0.25,"confidence":0.38,"matchedPatterns":["product:Hover"],"statement":"Lastly projects I don’t need can’t be deleted unless I call customer service?","title":"Hover: Measure Design Estimate — Hover App loss a few steps","body":"The previous version of the Hover app was perfect. If I have a project that I no longer need, I can delete it and the organization of all my projects was organized yet efficient. \n\nNo, if a project gets assigned to me, I can’t find it. I have to go on the website. Lastly projects I don’t need can’t be deleted unless I call customer service? Plus my customers don’t like the fact that they keep getting additional text messages if the scan is no longer needed.\n\nCover support please make these corrections and bring back a more efficient version of the Hover app. Thanks!","authorHash":"d95d16155332145b9bc2d439531a3498","rating":1,"offTopic":true}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":13}],"total":13}}