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Research reports·Monthly report·01 Nov 2026

User complaints on login and ad frequency persist in October 2026

In October 2026, the tracked index recorded 382 total opportunities, with 98 emerging during this period. Data shows persistent issues with login failures and excessive advertising across mobile and delivery applications, while banking apps saw a rise in complaints regarding intrusive promotional content.

Period covered: 01 Oct 2026 → 31 Oct 2026

#1Other

Từ chối đặt phòng và chậm hoàn tiền hủy đặt

Customers frequently experience significant financial and logistical distress due to Agoda's failure to honor bookings, resulting in situations where payments are processed but rooms are unavailable or downgraded upon arrival. This frustration is compounded by a lack of transparent fee structures, ineffective customer support that fails to resolve disputes, and prolonged delays in processing refunds for cancelled or unfulfilled reservations.

People
10
Last 30 days
7
Evidence
10 signals
#2Delivery & Logistics Apps

Dịch vụ giao hàng kém chất lượng

The logistics services provided are consistently described as extremely poor, leading to significant customer dissatisfaction. Issues include failure to pick up items, excessive fees, and lack of support, contributing to a negative overall experience.

People
9
Last 30 days
2
Evidence
9 signals
#3Mobile Apps

Nhắn tin & mạng xã hội: Mất tiền khi thanh toán không nhận được mã

Users are experiencing frustration and distrust due to issues with payment processing and the reliability of receiving transaction confirmations, such as OTP codes. Many report being charged without receiving the expected services or support, leading to accusations of fraudulent practices.

People
12
Last 30 days
7
Evidence
12 signals
#4E-commerce & Seller Platforms

Lỗi đăng nhập ngắt quãng và tải chậm

Users are experiencing severe technical instability on the seller platform, frequently failing to log in, authenticate, or complete email verification. Additionally, the application suffers from extreme lag and unexpected crashes when users attempt to navigate between shops or message customer support.

People
9
Last 30 days
2
Evidence
9 signals
#5Delivery & Logistics Apps

Đăng nhập thất bại hoặc làm ứng dụng bị văng

The Viettel Post app frequently experiences significant technical issues, causing persistent errors and disruptions in functionality. Users report that the app is unreliable, often failing to load or allowing them to place orders.

People
19
Last 30 days
10
Evidence
19 signals
#6Banking & Payment Apps

Ngân hàng: Quảng cáo quá nhiều gây phiền toái cho khách hàng

Users are frustrated by excessive and intrusive advertising in fintech applications, which disrupt their experience and hinder essential functions like money transfers. The prevalence of spam messages and pop-up ads contributes to a negative perception of banking apps, leading to dissatisfaction among customers.

People
13
Last 30 days
6
Evidence
13 signals
#7Health & Clinic Booking Apps

Y tế: Tổng đài hỗ trợ kém nhân viên thái độ không tốt

MEDPRO — Quá tệ luôn bị lỗi tới tt cũng lỗi, nv cskh thì thái độ k tốt. Đặt lịch k dc phải gọi tổng đài.tiền cước gọi muốn cháy tài khoản

People
8
Last 30 days
3
Evidence
8 signals
#8Business Management Software

Forced full login on every launch

Users are experiencing significant frustration with the UKG Pro app due to the inability to stay logged in, requiring them to manually log in each time they access the app. This issue has been exacerbated by recent updates, leading to a cumbersome user experience that disrupts their workflow.

People
8
Last 30 days
2
Evidence
8 signals
#9Mobile Apps

Quá nhiều quảng cáo và giật lag

Users experience severe frustration due to an overwhelming amount of disruptive advertisements and poor app performance that causes lagging and slow speeds. These issues ruin the user experience, making the application extremely inconvenient and unpleasant to use compared to how it used to be.

People
10
Last 30 days
10
Evidence
10 signals
#10Other

Security & access: Awful interface with lack of dark mode support

Users are frustrated with the poor interface and lack of essential features in the security and access tools, particularly highlighting issues like the absence of dark mode and difficulties in transferring data. These problems lead to a negative user experience, especially on mobile devices, causing dissatisfaction among existing customers.

People
8
Last 30 days
1
Evidence
8 signals

How these numbers are produced

Every figure above is counted, not estimated

Scores come from the deterministic engine described in the methodology, run over public posts collected from Reddit, GitHub, Hacker News and other open sources. The figures in this report are a snapshot from the day it was written and are not updated afterwards; the linked pages carry the current values. Read the methodology →

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