ADP Mobile Solutions: Frustrating Mobile App Experience
The app is consistently described as frustrating, clunky, and unreliable, making it difficult for users to access essential employment and time-off information. Many users express a strong dislike for the app, indicating that it hampers their work experience and requires frequent reinstallation or troubleshooting.
270 different people have complained about this since 25 Jul 2019, most recently on 31 Oct 2026. 59 of them in the last 30 days.
- “Above all incredibly annoying and inconvenient.”
- “My company switched from Paychex to ADP and I truly couldn’t be more disappointed.”
- “I hate that my employers use ADP because this app is completely garbage.”
270 people in 272 posts across 2 sources · 59 in the last 30 days, 91 in the 30 before
The pain
shares of 270 peopleWhat goes wrong, and for whom
- Who
- 270 people using ADP Mobile Solutions
- What goes wrong
- App crashes or fails to load screens86 people · 32%
- Clocking in or out fails or freezes72 people · 27%
- Saved login or biometrics fail repeatedly53 people · 20%
- App requires constant manual updates to function33 people · 12%
- Since
- 25 Jul 2019 → 31 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- ADP Mobile Solutions
- Looking for something else
- 0% want an alternative · 6% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Absolute waste of my time, I wish my employer never decided to use ADP for the sake of everyone’s time.”
“It doesn’t happen as often but still does not open up every time.”
“I wish I could give it a -5 star review.”
“I wish I didn’t have to use it.”
“I wish nobody had to use this app as does everyone in every company I’ve worked for”
“My company switched from Paychex to ADP and I truly couldn’t be more disappointed.”
“My job switched to this app from home base and I wish they did not !”
“This is not user-friendly is not user-friendly from the worker standpoint or the manager standpoint there’s a lot of gaps that are missing and there’s no way to tell what I should work per week.”
“Would be nice if it was a quick response and not so slow”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint21094%
- Looking for an alternative10%
- Request136%
Sources
272 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…s. But every few days? That’s absolutely ridiculous and unacceptable. Above all incredibly annoying and inconvenient.
Strong complaintFrustratedADP Mobile Solutions — This app is horrible My company switched from Paychex to ADP and I truly couldn’t be more disappointed. From the design and layout to difficultly navigating this app this is by far the worst payroll app I have ever used. I put in a request for vacation time on the app, I try to check to see if…
Strong complaintSwitching away…is without a doubt one of the worst payroll management systems ever. The desktop version is awful. 404 errors everytime I try to login or clock in. I cannot split my deposits the way I want them and automate one check to go to one account and one check goes to the other, instead it’s percentage based and I have to…
Strong complaintManual work…d goes without fixing this annoying bug that makes me abhor this app. I hate that my employers use ADP because this app is completely garbage. I do not recommend anyone use this system just to avoid this app. I would give it zero stars if I could.
Strong complaintFrustrated…ently usable and customer service needs to be available to employees. Frustrating experience.
Frustrated
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 43.1 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Frustrating Mobile App Experience a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 270 different people described it independently, in 272 mentions, the earliest from 25 Jul 2019 and the most recent from 31 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 59 people raised it in the last 30 days and 91 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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ADP Mobile Solutions seems to be causing a lot of headaches, especially when it comes to logging in and clocking in or out. We've heard from 78 people who are struggling with constant errors, glitches, and the need to reinstall the app just to get it working. Has anyone had any luck with contacting support about these login issues, and did they offer any solutions that actually worked?