{"data":{"items":[{"id":"9d1cb0c1-9531-49f5-b815-57fa9f1e1ae9","excerpt":"ADP Mobile Solutions — My experience — My experience with the ADP app has been extremely frustrating. There is no predictable or clearly communicated schedule for maintenance or outages, and there are frequent times when I have little or no access to the app at all. The app also crashes unexpectedly, which makes it unr","url":"https://apps.apple.com/us/app/id444553167?see-all=reviews","role":"pain","weight":1.3546103,"occurredAt":"2026-09-03T13:07:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"feature_request","painScore":0.8556305,"sentiment":-1,"confidence":0.73,"matchedPatterns":["terrible","frustrating","missing_feature","product:ADP Mobile Solutions"],"statement":"The biggest problem is the lack of meaningful customer support for employees.","title":"ADP Mobile Solutions — My experience","body":"My experience with the ADP app has been extremely frustrating. There is no predictable or clearly communicated schedule for maintenance or outages, and there are frequent times when I have little or no access to the app at all. The app also crashes unexpectedly, which makes it unreliable for something as important as accessing my payroll information.\n\nThe direct-deposit feature has been particularly frustrating. I entered my direct-deposit information, but even after HR approved it, my direct deposit has remained unapproved on my end for an entire month. At that point, having the option to enter direct deposit myself feels unnecessarily complicated if the process still requires additional approval without providing a clear status or resolution.\n\nThe biggest problem is the lack of meaningful customer support for employees. When something is broken, inaccessible, or not working correctly, there does not appear to be a straightforward way to reach an actual representative who can investigate and resolve the issue. Instead, employees are essentially left trying to troubleshoot the problem themselves or being directed back to their employer.\n\nADP promotes the app as a convenient way for employees to manage payroll and direct deposit, but reliability and accessibility are essential for those features to be useful. \n\nAt this point, the app has become so unreliable that it is easier not to use it at all. Employees should not have to wonder whether they will be able to access their payroll information or whether a direct-deposit change will actually be processed.","authorHash":"c08c7403401d773b215be28c49479579","rating":1,"offTopic":false},{"id":"dfd30de7-f603-4f7b-b79c-199b9d64cdc2","excerpt":"QuickBooks Workforce — Trash — I wish I can give it no stars and the customer service is terrible and they don’t have a clue about the app well here is my complaint I have a commercial cleaning business with site in Philadelphia Delaware and Florida well I was actually at of the location in delaware and the app told me","url":"https://apps.apple.com/us/app/id864076487?see-all=reviews","role":"pain","weight":1.0185715,"occurredAt":"2026-10-17T11:50:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"feature_request","painScore":0.66071427,"sentiment":-0.71428573,"confidence":0.61333334,"matchedPatterns":["wish","terrible","product:QuickBooks Workforce"],"statement":"I wish I can give it no stars and the customer service is terrible and they don’t have a clue about the app well here is my complaint I have a commercial cleaning business with site in Philadelphia Delaware and Florida well I was actually…","title":"QuickBooks Workforce — Trash","body":"I wish I can give it no stars and the customer service is terrible and they don’t have a clue about the app well here is my complaint I have a commercial cleaning business with site in Philadelphia Delaware and Florida well I was actually at of the location in delaware and the app told me my closet location was a site that was 700 mile away and it allowed me to sign in to the site how are you able to sign in and out at any location this Geofencing is the worst then when they update the app its does tell you what was updated lol they don’t even know because it doesn't say i have to much to say about the app so im just going to use my valuable time to search for another app so good Luck to everyone","authorHash":"d2637d4a52ce5e2213079ee38abfb4bb","rating":1,"offTopic":false},{"id":"5156356d-2279-4410-a631-e7c76952ae35","excerpt":"Openforce — App Is Butt — How can you have a app that handles millions of dollars crash every 10 minutes it wont stay up the app is horrible the customer service is horrible. A few reps speak proper English and a miracle if you get one of them other than that youll get someone from another country that speaking have En","url":"https://apps.apple.com/us/app/id6477538341?see-all=reviews","role":"pain","weight":0.8918109,"occurredAt":"2025-10-15T15:14:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.46691668,"matchedPatterns":["terrible","product:Openforce"],"statement":"How can you have a app that handles millions of dollars crash every 10 minutes it wont stay up the app is horrible the customer service is horrible.","title":"Openforce — App Is Butt","body":"How can you have a app that handles millions of dollars crash every 10 minutes it wont stay up the app is horrible the customer service is horrible. A few reps speak proper English and a miracle if you get one of them other than that youll get someone from another country that speaking have English half jibberish. Please upgrade your stuff","authorHash":"77ab41f7ca454aa4aaff2379897d3408","rating":1,"offTopic":false},{"id":"6a44619e-56cd-4054-8991-8784a11c8e38","excerpt":"QuickBooks Workforce — Intuit took a great program and completely ruined it. The newest update now requires login EVERY TIME I try to access the app. It's a huge time waster. They say it's for \"security\", but other programs/apps don't require constant sign-ins. Don't even bother trying to contact customer support, eith","url":"https://play.google.com/store/apps/details?id=com.tsheets.android.hammerhead&hl=en","role":"request","weight":0.49903852,"occurredAt":"2021-10-13T00:53:19.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Payroll & HR","intent":"other","painScore":0,"sentiment":0.33333334,"confidence":0.49903852,"matchedPatterns":["product:QuickBooks Workforce"],"statement":"Don't even bother trying to contact customer support, either, they will read off a script and then hang up on you if your problem isn't an easy fix.","title":"QuickBooks Workforce","body":"Intuit took a great program and completely ruined it. The newest update now requires login EVERY TIME I try to access the app. It's a huge time waster. They say it's for \"security\", but other programs/apps don't require constant sign-ins. Don't even bother trying to contact customer support, either, they will read off a script and then hang up on you if your problem isn't an easy fix. 0/5 Stars","authorHash":"ba0de53f08d85f9ebe3c3a3f9bfbff28","rating":1,"offTopic":false},{"id":"4500ab74-583f-48a0-b9c5-122d577e5e45","excerpt":"QuickBooks Workforce — I.T issues and can’t log in or change password — App doesn’t let you change password, it sends you a code which you put into the app and nothing happens, just stays on that screen even with the code written in it. \nAlso, cant chat to customer service or support, only ‘sales’. App and customer sup","url":"https://apps.apple.com/au/app/id864076487?see-all=reviews","role":"pain","weight":0.8400021,"occurredAt":"2025-02-27T00:11:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.43979168,"matchedPatterns":["terrible","product:QuickBooks Workforce"],"statement":"App and customer support are useless.","title":"QuickBooks Workforce — I.T issues and can’t log in or change password","body":"App doesn’t let you change password, it sends you a code which you put into the app and nothing happens, just stays on that screen even with the code written in it. \nAlso, cant chat to customer service or support, only ‘sales’. App and customer support are useless.","authorHash":"43be99c01f9f27be928eb766dd91db6f","rating":1,"offTopic":false},{"id":"785c94e7-274e-4073-8021-8dbe0f09fe3b","excerpt":"ADP Mobile Solutions — Absolute worst customer service — Customer service is absolutely horrible. They say they “don’t help employees with any customer service, only the employer can help me” and my employer calls and they tell my employer “the employee has to do it”","url":"https://apps.apple.com/us/app/id444553167?see-all=reviews","role":"pain","weight":0.72468585,"occurredAt":"2026-09-12T19:33:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.37941667,"matchedPatterns":["terrible","product:ADP Mobile Solutions"],"statement":"Customer service is absolutely horrible.","title":"ADP Mobile Solutions — Absolute worst customer service","body":"Customer service is absolutely horrible. They say they “don’t help employees with any customer service, only the employer can help me” and my employer calls and they tell my employer “the employee has to do it”","authorHash":"e3c590b649d742aac52824236512c4a5","rating":1,"offTopic":false},{"id":"5321fa2f-9f73-455c-8843-24f8b403bb29","excerpt":"Homebase: Employee Scheduling — Was good and then it stop — It was working fine until it randomly stop working for me I’ve tried so many ways to update my phone update the app, delete the app and I still can’t log in I have talk to customer support and still no help I had ask my manager to delete me and rehired and Hom","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"pain","weight":0.6344442,"occurredAt":"2026-02-21T14:42:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"feature_request","painScore":0.42,"sentiment":0.5,"confidence":0.44679168,"matchedPatterns":["still_cannot","product:Homebase"],"statement":"It was working fine until it randomly stop working for me I’ve tried so many ways to update my phone update the app, delete the app and I still can’t log in I have talk to customer support and still no help I had ask my manager to delete m…","title":"Homebase: Employee Scheduling — Was good and then it stop","body":"It was working fine until it randomly stop working for me I’ve tried so many ways to update my phone update the app, delete the app and I still can’t log in I have talk to customer support and still no help I had ask my manager to delete me and rehired and Homebase still doesn’t work","authorHash":"3188e8aff8cfa5b00dc226b3773fa320","rating":2,"offTopic":false},{"id":"ac721e3d-5bfa-4ebc-a8f4-790767c3af96","excerpt":"WhenToWork Employee Scheduling — Glitches and log in difficulty, no customer service response — Uninstalled and reinstalled the app due to increased glitching where the app would close as soon as it was opened. Now, I can’t log in and the login troubleshooting link says it’s sending assistance to the email on file, but","url":"https://apps.apple.com/us/app/id1035199750?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-10-20T15:46:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:WhenToWork Employee Scheduling"],"statement":"WhenToWork Employee Scheduling — Glitches and log in difficulty, no customer service response.","title":"WhenToWork Employee Scheduling — Glitches and log in difficulty, no customer service response","body":"Uninstalled and reinstalled the app due to increased glitching where the app would close as soon as it was opened. Now, I can’t log in and the login troubleshooting link says it’s sending assistance to the email on file, but it doesn’t. Emailed customer support on Friday and haven’t heard anything. As the name suggests, I need this to know when to work….","authorHash":"6b46caea17befe65b616158d89b767ca","rating":1,"offTopic":false},{"id":"60935892-696a-49aa-8eff-fb1d7d2f69df","excerpt":"Paycor Mobile — Bad sign in issues — Kind of hard to sign in when they email you invalid sign in codes. You can’t have these issues when you are dealing with peoples paychecks and taxes. I need this fixed NOW!! Also, super stupid that they won’t help you with customer service unless you are the HR. Horrible customer se","url":"https://apps.apple.com/us/app/id555322549?see-all=reviews","role":"pain","weight":0.49647498,"occurredAt":"2026-09-14T22:18:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.354625,"matchedPatterns":["product:Paycor Mobile"],"statement":"Horrible customer service.","title":"Paycor Mobile — Bad sign in issues","body":"Kind of hard to sign in when they email you invalid sign in codes. You can’t have these issues when you are dealing with peoples paychecks and taxes. I need this fixed NOW!! Also, super stupid that they won’t help you with customer service unless you are the HR. Horrible customer service. I would never use this if I owned a business.","authorHash":"aa48415154ab7958ebdf95dc785e675c","rating":1,"offTopic":false},{"id":"2e1fe4f3-7f61-422b-846e-b126f001dbf2","excerpt":"UKG Pro — App Issues without Customer Service Options — My app, along with co-workers, has taken the ability to save a transfer. I am having to add a transfer every single time I switch my job roles. My employer’s UKG expert does not have access to anyone at UKG to help with the app nor can we find support. Terrible cu","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.45115,"occurredAt":"2026-08-27T17:18:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.32225,"matchedPatterns":["product:UKG Pro"],"statement":"Terrible customer service.","title":"UKG Pro — App Issues without Customer Service Options","body":"My app, along with co-workers, has taken the ability to save a transfer. I am having to add a transfer every single time I switch my job roles. My employer’s UKG expert does not have access to anyone at UKG to help with the app nor can we find support. Terrible customer service.","authorHash":"60d8430ce0018af5451c17404a125873","rating":1,"offTopic":false},{"id":"fa4608d6-f003-4e6a-a53c-8a725baae69d","excerpt":"Homebase: Employee Scheduling — New update sucks — Can’t log in at all with new update and when I was still logged in none of my screens would load. Couldn’t see the schedule or anything. After deleting the app and redownloading it I was unable to get back in at all even with customer support","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"pain","weight":0.42717305,"occurredAt":"2026-02-19T13:27:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3051236,"matchedPatterns":["product:Homebase"],"statement":"After deleting the app and redownloading it I was unable to get back in at all even with customer support","title":"Homebase: Employee Scheduling — New update sucks","body":"Can’t log in at all with new update and when I was still logged in none of my screens would load. Couldn’t see the schedule or anything. After deleting the app and redownloading it I was unable to get back in at all even with customer support","authorHash":"987a6fd7300e7662970362dced8f211c","rating":1,"offTopic":false},{"id":"85c02a3d-1d5c-47bc-8313-13e7acae9683","excerpt":"isolved People Cloud — Login for the message to clock in or out takes forever, and sometimes you just don’t get the code!!! — The worst app customer service sucks every time you need your code to clock in or out it takes 30 minutes or more, and sometimes you just don’t get the codes!!!","url":"https://apps.apple.com/us/app/id6446378930?see-all=reviews","role":"pain","weight":0.391125,"occurredAt":"2026-04-23T00:07:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.279375,"matchedPatterns":["product:isolved People Cloud"],"statement":"The worst app customer service sucks every time you need your code to clock in or out it takes 30 minutes or more, and sometimes you just don’t get the codes!!!","title":"isolved People Cloud — Login for the message to clock in or out takes forever, and sometimes you just don’t get the code!!!","body":"The worst app customer service sucks every time you need your code to clock in or out it takes 30 minutes or more, and sometimes you just don’t get the codes!!!","authorHash":"208e95a96e23129f7e7890015d1965a8","rating":1,"offTopic":false},{"id":"0428c6e7-39a1-4197-9ffc-d5f210f11270","excerpt":"isolved People Cloud — This is the worst customer service ive ever received i dont even think they have one ive been going — Ive been going at this for hours trying to rest my acc because it was connected to my old phone number still binging me back to the same website","url":"https://apps.apple.com/us/app/id6446378930?see-all=reviews","role":"pain","weight":0.3703,"occurredAt":"2026-08-16T19:45:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2645,"matchedPatterns":["product:isolved People Cloud"],"statement":"isolved People Cloud — This is the worst customer service ive ever received i dont even think they have one ive been going.","title":"isolved People Cloud — This is the worst customer service ive ever received i dont even think they have one ive been going","body":"Ive been going at this for hours trying to rest my acc because it was connected to my old phone number still binging me back to the same website","authorHash":"10567cef9bf4d606315a33a758361bcd","rating":1,"offTopic":false},{"id":"675225f4-12c0-4d2b-a3f1-b5f264014f69","excerpt":"Homebase: Employee Scheduling — Horrible — Horrible customer service the cash out option should just not be there anymore if u wanna leave people poor for the week","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"pain","weight":0.24045,"occurredAt":"2026-08-28T20:08:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.17175,"matchedPatterns":["product:Homebase"],"statement":"Horrible customer service the cash out option should just not be there anymore if u wanna leave people poor for the week","title":"Homebase: Employee Scheduling — Horrible","body":"Horrible customer service the cash out option should just not be there anymore if u wanna leave people poor for the week","authorHash":"f916abeb8915c5e4719b9ac0a9645add","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":13},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":14}}