Salesforce: Mobile app stability and functionality improvements
Users experience significant challenges with the Salesforce mobile app, which is often laggy and prone to crashing, particularly during record updates. Additionally, the app's limited functionality and poor layout compared to the web browser version further exacerbate the user experience.
40 different people have complained about this since 10 Oct 2018, most recently on 03 Oct 2026.
- “This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a…”
- “Android user here - while any other app on my phone loads without issue, SF is garbage.”
- “I really wish my company would use a different app.”
40 people in 40 posts across 2 sources · 0 in the last 30 days, 2 in the 30 before
The pain
shares of 40 peopleWhat goes wrong, and for whom
- Who
- 40 people using Salesforce
- What goes wrong
- Accounts and records fail to load15 people · 38%
- App freezes and crashes constantly14 people · 35%
- Missing features compared to desktop version11 people · 28%
- Forced to use app instead of browser2 people · 5%
- Since
- 10 Oct 2018 → 03 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Salesforce
- Looking for something else
- 0% want an alternative · 10% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint3588%
- Request410%
- About price13%
Sources
40 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Salesforce — Absolute trash!!! This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a new business owner or have a business I highly recommend steering…
Strong complaintSalesforce Android user here - while any other app on my phone loads without issue, SF is garbage. I have to switch to my tablet to use the web version if I hope to accomplish anything in any kind of time. The app refuses to load anything except the home page. I'm lucky if I get a "failed to load" message, b/c only…
Strong complaint…is. You should fire your app development team and hire somebody new. I really wish my company would use a different app. If I could give this negative star review, I would. Sincerely, Frustrated.
Wishes it existedFrustrated…. Reports and dashboards no longer load either since a recent update. Basically this app is only useful if I feel like looking at a white screen and getting frustrated, it is super efficient for that. Otherwise this thing is completely pointless
Frustrated…kes forever and does not give you any indication that it's working... What's worse is if you don't have all bars of signal or if you're not on WiFi a lot of times it just won't work at all. And then there's other times when it brings up search results but when you select one it never populate anything. Now the part…
Doesn't work
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 26.8 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Mobile app stability and functionality improvements a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 40 different people described it independently, in 40 mentions, the earliest from 10 Oct 2018 and the most recent from 03 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 0 people raised it in the last 30 days and 2 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
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Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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The Salesforce mobile app seems to struggle with loading pages and records, often leaving people stuck on the home page or waiting for dashboards to refresh. We've heard from 30 people who find it unreliable, especially when trying to search or view account records. How do you manage your tasks when the app fails to load what you need?