What users complain about in Salesforce

Terrible login

My company uses Salesforce as our main CRM. Every day I need to open this app in order to know what my work schedule will be like. Every day I have to completely delete the app from my phone and then re-download it before I am able to login. Throughout the day, I will be randomly logged out and again have to delete the app from my phone and download it again in order to login again. I have tried to raise this issue directly to Salesforce on at least three occasions, but nothing has ever changed about this app.

Absolute trash!!!

This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a new business owner or have a business I highly recommend steering clear from this absolute disaster it’ll run your business into the ground!!!!

Issues when using Passkeys

Really useful app, but cannot login when using a passkey for MFA that is stored on the same device. Using the web browser on iPhone isn’t an option either, as lightning experience is not supported. Please fix.

Verify your identity button doesn’t work and doesn’t load anything…

Verify your identity button is completely broken so impossible to use…

Issues with the app

My main complaint is that ever time I sign in with a custom domain, it will sign me out and never allow me to sign back in. I have to reinstall the app every time I want to sign in this is ridiculous

Useless

After Salesforce themselves prompted me to secure my account with a passkey, their own mobile app is incapable of prompting my OS to retrieve and use my passkey to log in. I don’t know why they would aggressively move users towards passkeys if their own apps don’t support them correctly. Now I can’t use Salesforce on phone at all 🤦‍♂️.

I cannot use this app. asks for a passkey and gives me a button to press but when I do nothing happens. Tried hitting the having trouble option but it sends me to articles and immediately starts asking me how helpful the articles are. 🙃 sign in with a password instead? perfect I got that! after I enter my password, asks for a security key, where the button doesn't work... again.

This app has not worked properly for me for about a year now. I kept expecting salesforce to fix the bugs, but they haven't. Simply does not load accounts anymore. I even got a new Samsung galaxy recently, and the bug persisted on the new phone. I just deleted the app and reinstalled, thinking it might need anl forced update. Now it won't even allow me to log in, because it requires a passkey, but won't display a passkey field when I tap the prompt. Useless.

Awful, unusable

If you do a lot of work on custom objects in lightning, the app is entirely unusable. Might be great for out of the box users, but its awful and im only here in the app store to try to forbid it from installing, because it KEEPS AUTOMATICALLY INSTALLING.

Full featured but annoying

Would be fantastic if I didn’t have to reinstall it daily because it changes from my organization login to the generic salesforce login that goes nowhere useful.

Sandbox login almost always doesn’t work

I don’t get it, why is it so difficult to just log into this app. I’ve been given so many blank screens and error pages.

It take 5 taps to access basic info about my shift

This is the most poorly designed app I’ve ever seen. Just to read info about my shift assignments it takes up to 5 taps. Some screens require a tap on the only button on the page, making the tap useless. The speed of redress is horrendous. It resets every time navigate away and back and I need to 5 taps all over again. This makes my work that much harder and painful.

Terrible UI

The UI is a nightmare to navigate. Something as simple as inputting my timesheet is confusing as heck

I really hate that Salesforce won't allow us to use the web browser on mobile. The app is trash. You can only look at one work order, case, etc. at a time, but the worse part is when I'm sent a link and it automatically opens to a loading screen and then nothing. It won't load. I just want to delete it and use the web browser but it keeps forcing me to use the app even when uninstalled.

Log in on the app

Try to log in on the app and it redirects me to a screen saying log in using the app absolutely terrible

Terrible useless app

Can’t change anything about a case in the app. The app gets worse with every update.

Broken App

This app does not show all information input or available on Salesforce. Instead of helping with sales while out making calls, it creates increased confusion and decreases productivity.

Mobile app sucks

Needs a LOT of improvement to be at parity with the web version. That said, I am glad it exists. It's just not anything like the web version.

Another example of desktop being better

The interface is just different enough from the browser based version that it makes it difficult to do work. For example, to upload files to campaigns, the app only accepts photos from your iOS devices. It doesn’t accept PDF files from your iOS devices. It also lags and often crashes, which is challenging when you’re updating records. There is no auto save in Salesforce so you will lose work and I have lost a lot of progress in salesforce by using the app. While apps like these are helpful, this app specifically is often unreliable.

Glitchy and no Reminder Alerts in App

Until recent months this would have been 4 star rated by me. Lots of one star because you can set a reminder alert, which pops up on your desktop, but not on the iPhone app. I work 95% in the app, so the alerts not showing are frustrating and almost pointless. The reason I have dropped this to 3 stars is because lately the app is very glitchy. It locks up, and also takes a long time to load some pages. Salesforce need to step up their game a bit here. Becoming more of frustration and less productive.

Best Thing Is You Stay Signed In

The layout kind of sucks compared to the web browser version of SalesForce. The functionality also isn’t there. I find that critical buttons needed to make changes to cases just do not function at all. The app hangs up sometimes. The only reason I use this at all is so I don’t need to sign into seven different Two-factor authenticators to do what I need to do.

This app is terrible! It's completely useless for people in support looking up cases. As a sales engineer, it's impossible to look up products a customer owns. I can't even see an account and list simple things like contacts, support cases, opportunities. You have to know a case number to see a case. You have to know the opportunity name to see an opportunity. And reporting is a complete disaster. Graphs and tables are not setup properly for mobile devices.

🛠️

Strange how got 4.8 stars if this app barely works fine on a single day. Some one gets paid maybe. Please fix the app crash and freezer 10’times a day for the last 8 years

Completely different UI from browser-based

The app is nice to have on the road, but the interface is so different from the browser-based version that finding the information I need takes much more time. I wish it was easier to move from one to the other.

No benefit to the app

I’m sick and tired of endless apps to provide a web interface. Please just let us use the website instead rather than forcing us to download more pointless rubbish that drives no benefit.

Garbage

Really clunky. Not intuitive at all. Terrible UX. Lacks the functionality I need to do my job. Just wait until you’re back at your computer. The app is terrible.

Salesforce mobile is just worthless. Salesfores is too expensive to have such an embarrassing offering. It constantly has problems and it's a different problem every time. Today, i can't load any Account record to view, just spins. I generally only use it when I absolutely have no other option at the time, and it's just terrible. Feels like every time I need it, I need to uninstall it and start over.

Useless

How does a company so large with so many resources make such a poor app. This app is useless and clunky to use. You ca barely do anything on the app as almost nothing loads.

Company owners AVOID!

I work for Leica. The worst app I have ever used. Extremely slow. Many useless steps until you get to the outcome. Updates remove features instead of adding new ones!?

Very basic…

SF is a Very basic app that crashes multiple times a day, it’s totally useless without an internet connection. Even with a fast mobile connection pictures and video uploading is hit and miss, it might upload it might not . Needs app integration with other apps for filling out of certifications.

Laggy & slow

It’s truly disappointing that a billion dollar company like Salesforce doesn’t have a proper app. It feels like something designed 15 years ago.. very slow, laggy, and constantly loading. Quite disappointing!

Android user here - while any other app on my phone loads without issue, SF is garbage. I have to switch to my tablet to use the web version if I hope to accomplish anything in any kind of time. The app refuses to load anything except the home page. I'm lucky if I get a "failed to load" message, b/c only then will I have the option to refresh, which might work a fraction of the time.

No fully functional

I like the app, allows to work more flexible with my iPad. However … it lacks of essential features like full integration with PandaDoc. I use this program to create my proposals and send them clients but I can’t do this in the app which is frustrating. Also I can’t add files to the clients for example from my iPad or drag and drop to the client file which is also annoying. I do believe the design could improve and make it more functional and simile to the desktop experience or at least make it more fluid.

Useless for anything practical

Allow phones to access salesforce on a desktop version of the website

Too many crashes

It’s a good CRM but it’s a nightmare at the same time using on iPhone. Crashes more than it works. I use Maps feature and need to check in etc. every few calls I make, it closes, crashes and restarts. After restarting it doesn’t have full functionality so need to close the app and redo everything. A lot of time is wasted. I think I have a solution. Plz reach out to me to discuss if this can be resolved.

Absolute joke of an app. I'm 100% convinced that the only reason so many companies use this platform is because it has to be the cheapest. If you read the majority of reviews, they are negative, and it shows in everyday use. Half of the time, I can't even click into my shift due to my "location not being enabled," but then it works a little later. Then, other times, I sign in completely just for it to sign me out at the last second. Absolutely, the worst experience ever.

Mobile app version sucks

Mobile app version is difficult to navigate, parts of screens are cut off and I can’t scroll them to see the data I want. UI is awful.

Unusable with recent update

Since last update no records load, loading bar just gets stuck before the end

Worst app on my phone

Hopeless SF app not customisable in any way. If all SF apps are this bad they are useless for the teams that have to use them. Management teams might like SF but maybe they should take a step back one day and see how user friendly they are of the people that provide your pipelines. Terrible app SF

They still can't figure out how to make this Android friendly. A burdensome number of clicks to get anywhere, and each click runs the risk of a perpetual loading screen. Often I just close the app and login to SF on my Chrome browser. Depending on the task, it's quicker and easier to navigate that way.