What users complain about in Salesforce
33 complaints about Salesforce from 33 people, read from Google Play reviews rated 1–3 stars (17 Feb 2023 – 21 Sept 2026). The most repeated complaints are “It also lags and often crashes, which is challenging when you’re updating records” and “The UI is a nightmare to navigate”, 2 each. Complaints about v260.051 are 13 points more painful than about v242.060.
What they complain about
Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.
It also lags and often crashes, which is challenging when you’re updating records.
2 complaints · 2 peoplepain 16The UI is a nightmare to navigate.
2 complaints · 2 peoplepain 61Salesforce — INVALIDSESSION Error - Every single day.
1 complaint · 1 personpain 27Absolutely ridiculous to drop support for mWeb and force me to download your application
1 complaint · 1 personpain 40I wish it was easier to move from one to the other.
1 complaint · 1 personpain 24So frustrating in 2023!
1 complaint · 1 personpain 88Basically this app is only useful if I feel like looking at a white screen and getting fr…
1 complaint · 1 personpain 88Salesforce — Glitchy trash.
1 complaint · 1 personpain 40It's fine to check names and addresses, but an app is geared to a mobile outside/field sa…
1 complaint · 1 personpain 71Salesforce — Mobile app sucks.
1 complaint · 1 personpain 33Salesforce — Buggy.
1 complaint · 1 personpain 40Some screens require a tap on the only button on the page, making the tap useless.
1 complaint · 1 personpain 40
Did the last release help?
Complaints about v260.051 are 13 points more painful than v242.060. App Store only — Play reviews carry no version.
- v260.051355 complaints18 May 2026
- v242.060225 complaints11 May 2023
- v242.010573 complaints07 Mar 2023
- v242.000523 complaints17 Feb 2023
The reviews themselves
33 of 33 complaints, most painful first. Every one links to the review on the store.
Salesforce — No way this app really got 4.7 stars
It is awful and very time consuming.
Salesforce — How does this app have any positive reviews??
Basically this app is only useful if I feel like looking at a white screen and getting frustrated, it is super efficient for that.
Salesforce — Glitchy and slow
So frustrating in 2023!
Salesforce — Terrible UI
The UI is a nightmare to navigate.
Salesforce — I believe all the 5 star ratings are fake
It's fine to check names and addresses, but an app is geared to a mobile outside/field sales force...and this app is just awful.
Salesforce — Full featured but annoying
Salesforce — Full featured but annoying.
Salesforce — Worst UX ever
Salesforce — Worst UX ever.
Salesforce — It take 5 taps to access basic info about my shift
Some screens require a tap on the only button on the page, making the tap useless.
Salesforce — Log in on the app
Try to log in on the app and it redirects me to a screen saying log in using the app absolutely terrible
Salesforce — Terrible useless app
Salesforce — Terrible useless app.
Salesforce — Crashes as soon as I allow permissions
Salesforce — Crashes as soon as I allow permissions.
Salesforce — Glitchy trash
Salesforce — Glitchy trash.
Salesforce — Stop asking for reviews.
Absolutely ridiculous, can’t even move to another page before being asked again
Salesforce — Terrible app
Salesforce — Terrible app.
Salesforce — Forced to download
Absolutely ridiculous to drop support for mWeb and force me to download your application
Salesforce — Most unreliable app I've ever worked with
This piece of garbage is basically ruining my life.
Salesforce — Buggy
Salesforce — Buggy.
Salesforce — Reports Broken
Salesforce — Reports Broken.
Salesforce — Issues with the app
I have to reinstall the app every time I want to sign in this is ridiculous
Salesforce — Better on PC
Sucks on your phone
Salesforce — Broken App
Salesforce — Broken App.
Salesforce — Mobile app sucks
Salesforce — Mobile app sucks.
Salesforce — Another example of desktop being better
It also lags and often crashes, which is challenging when you’re updating records.
Salesforce — INVALIDSESSION Error - Every single day
Salesforce — INVALIDSESSION Error - Every single day.
Salesforce — Opportunity Glitch
Salesforce — Opportunity Glitch.
Salesforce — Bring back iPad URL
To many restrictions on the application sometimes it make’s it impossible to quote because mmb lookup wont carry over phone number and wont load pencil in opportunity tab to correct the error.
Salesforce — Completely different UI from browser-based
I wish it was easier to move from one to the other.
Salesforce — Awful, unusable
Salesforce — Awful, unusable.
Salesforce — 🛠️
Please fix the app crash and freezer 10’times a day for the last 8 years
Salesforce — Sandbox login almost always doesn’t work
I’ve been given so many blank screens and error pages.
Salesforce — Issues clocking in
Cannot clock in nor out.
Salesforce — Best Thing Is You Stay Signed In
The layout kind of sucks compared to the web browser version of SalesForce.
Salesforce — Extremely Limited in Functionality from Mobile
Salesforce — Extremely Limited in Functionality from Mobile.
Questions about Salesforce
- What do users complain about in Salesforce?
- The most repeated complaints, grouped by meaning: “It also lags and often crashes, which is challenging when you’re updating records” (2); “The UI is a nightmare to navigate” (2). Each theme name is quoted from a review, not a label we assigned.
- How many people complain about Salesforce?
- 33 reviews rated 3 stars or below from 33 people on Google Play, written between 17 Feb 2023 and 21 Sept 2026. The reviews themselves, each linked to the store, are listed on this page.
- Did the latest Salesforce update make things better?
- Complaints about v260.051 are 13 points more painful than about v242.060. Measured on 5 and 5 App Store reviews — Google Play reviews carry no version.
- Is this Salesforce's store rating?
- No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.
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