{"data":{"items":[{"id":"bdcbcabd-5e8c-4c51-9659-fecd99c4e64c","excerpt":"Salesforce — Absolute trash!!! — This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a new business owner or have a business I highly recommend steering cl","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.3322213,"occurredAt":"2026-10-03T20:54:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"problem_report","painScore":0.84880954,"sentiment":-0.8095238,"confidence":0.7205833,"matchedPatterns":["i_hate","terrible","product:salesforce"],"statement":"This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a new business owner o…","title":"Salesforce — Absolute trash!!!","body":"This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a new business owner or have a business I highly recommend steering clear from this absolute disaster it’ll run your business into the ground!!!!","authorHash":"2a67e4ac437c6490bef2875e9fbc683a","rating":1,"offTopic":false},{"id":"28be7fa3-344b-4f96-8d7d-f9a28c2b730d","excerpt":"Salesforce — Android user here - while any other app on my phone loads without issue, SF is garbage. I have to switch to my tablet to use the web version if I hope to accomplish anything in any kind of time. The app refuses to load anything except the home page. I'm lucky if I get a \"failed to load\" message, b/c only t","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":1.3539402,"occurredAt":"2025-07-05T12:45:39.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.7088692,"matchedPatterns":["terrible","product:salesforce"],"statement":"Android user here - while any other app on my phone loads without issue, SF is garbage.","title":"Salesforce","body":"Android user here - while any other app on my phone loads without issue, SF is garbage. I have to switch to my tablet to use the web version if I hope to accomplish anything in any kind of time. The app refuses to load anything except the home page. I'm lucky if I get a \"failed to load\" message, b/c only then will I have the option to refresh, which might work a fraction of the time.","authorHash":"14e8bb7bf27e11e575522811274d5baf","rating":1,"offTopic":false},{"id":"65aea5d6-3bf1-4a7a-8f98-4df1645a6b7d","excerpt":"Salesforce — WORST APP EVER DESIGNED — I have to use this app multiple times per day, daily. This has to be the worst app ever designed. It takes me at least 5 force quits just to open up the app. Sometimes i clock in for work, but it doesn’t register. So, I have to close and re-open the app just to check if it records","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.2225493,"occurredAt":"2021-12-22T22:44:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"feature_request","painScore":0.64,"sentiment":-0.7,"confidence":0.74545693,"matchedPatterns":["wish","frustrating","product:salesforce"],"statement":"I really wish my company would use a different app.","title":"Salesforce — WORST APP EVER DESIGNED","body":"I have to use this app multiple times per day, daily. This has to be the worst app ever designed. It takes me at least 5 force quits just to open up the app. Sometimes i clock in for work, but it doesn’t register. So, I have to close and re-open the app just to check if it records my log-ins. It seems as if I am using the beta and they haven’t released the full version of it yet. Even after all the updates it has, it never fixes how buggy this app is. You should fire your app development team and hire somebody new. I really wish my company would use a different app. If I could give this negative star review, I would. \n\nSincerely,\nFrustrated.","authorHash":"de05639aa90815e5ffb831e9ea1f9d19","rating":1,"offTopic":false},{"id":"63f0b79c-01e9-4b39-8139-2dbfa6ae2179","excerpt":"Salesforce — How does this app have any positive reviews?? — It is literally unusable on my iPhone 14 Pro. Opportunities will not load other than the most recent activities, which themselves will not load when clicked on. Reports and dashboards no longer load either since a recent update. Basically this app is only use","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.1821257,"occurredAt":"2023-06-13T18:43:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.62879026,"matchedPatterns":["frustrating","product:salesforce"],"statement":"Basically this app is only useful if I feel like looking at a white screen and getting frustrated, it is super efficient for that.","title":"Salesforce — How does this app have any positive reviews??","body":"It is literally unusable on my iPhone 14 Pro. Opportunities will not load other than the most recent activities, which themselves will not load when clicked on. Reports and dashboards no longer load either since a recent update. Basically this app is only useful if I feel like looking at a white screen and getting frustrated, it is super efficient for that. Otherwise this thing is completely pointless","authorHash":"af8f24ebe8407ab2614c6af826bd86e2","rating":1,"offTopic":false},{"id":"ac2b94cb-bd00-41cd-81ce-dee2ba65b1cf","excerpt":"Salesforce — * downgraded review AGAIN to ONE star only because I could not give it to zero or negative Stars , it seems to get worse as time goes by* The app is useful, the only thing you can't do with it, though, is count on it. The search feature is so bad I would almost give it no Stars, when looking up a business ","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":1.3339052,"occurredAt":"2018-10-10T15:05:24.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.7210298,"matchedPatterns":["doesnt_work","product:salesforce"],"statement":"What's worse is if you don't have all bars of signal or if you're not on WiFi a lot of times it just won't work at all.","title":"Salesforce","body":"* downgraded review AGAIN to ONE star only because I could not give it to zero or negative Stars , it seems to get worse as time goes by* The app is useful, the only thing you can't do with it, though, is count on it. The search feature is so bad I would almost give it no Stars, when looking up a business or contact or company the search feature takes forever and does not give you any indication that it's working... What's worse is if you don't have all bars of signal or if you're not on WiFi a lot of times it just won't work at all. And then there's other times when it brings up search results but when you select one it never populate anything. Now the part that really drives me crazy... I'm using a Galaxy Note 8, my phone has 6 freaking gigs of RAM and this stupid app absolutely locks my phone up if it's running in the background. It's so bad I am continuously begging my senior Executives to get rid of this platform, as well as many others in my company. This app has let me down so many times in the field I've lost count, do not trust it! Print out all your information before you leave the office!","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":1,"offTopic":false},{"id":"3053c000-97f4-4585-95d3-61a1de2df7f1","excerpt":"Salesforce — No idea why rating is so high — The app crashes half the time while using, and more than that while launching the app. It takes me several tries to open the app and several tries to actually do a search. It takes minutes to get the information I actually need. And to top it off, today it is stuck on the lo","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.1821257,"occurredAt":"2021-12-26T20:05:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.62879026,"matchedPatterns":["frustrating","product:salesforce"],"statement":"I am using the latest iPhone 13 pro max I can honestly say it is the most frustrating, useless app I have on my phone, made worse by the fact that I have to use it for work.","title":"Salesforce — No idea why rating is so high","body":"The app crashes half the time while using, and more than that while launching the app. It takes me several tries to open the app and several tries to actually do a search. It takes minutes to get the information I actually need. And to top it off, today it is stuck on the load screen. I am using the latest iPhone 13 pro max \n\nI can honestly say it is the most frustrating, useless app I have on my phone, made worse by the fact that I have to use it for work.","authorHash":"828edeac2aebdc83769e640f0dd11550","rating":1,"offTopic":false},{"id":"3c08ee9f-e9d3-4463-91f2-b8bc731f8486","excerpt":"Salesforce — Glitchy and slow — I couldn’t believe this app had 4.7 stars when I went to investigate. Even when they asked me for feedback I couldn’t complete the process b/c the text window didn’t prompt my keyboard to open. Laggy when opening an Account (among other things), freezes up every few minutes, half the tim","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.1452334,"occurredAt":"2023-02-17T14:46:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.6091667,"matchedPatterns":["frustrating","product:salesforce"],"statement":"So frustrating in 2023!","title":"Salesforce — Glitchy and slow","body":"I couldn’t believe this app had 4.7 stars when I went to investigate. Even when they asked me for feedback I couldn’t complete the process b/c the text window didn’t prompt my keyboard to open. Laggy when opening an Account (among other things), freezes up every few minutes, half the time it never fully loads the content and I have to reopen the app, etc. Every time I try to conduct SF business functions on my iPhone 14 pro I end up giving up and waiting until I can get to my laptop. So frustrating in 2023!","authorHash":"698e4d39b778ed7d5ab0146d8d627b84","rating":2,"offTopic":false},{"id":"f8117232-aaf5-436a-ab49-d57c3ca825fd","excerpt":"Salesforce — Salesforce mobile is just worthless. Salesfores is too expensive to have such an embarrassing offering. It constantly has problems and it's a different problem every time. Today, i can't load any Account record to view, just spins. I generally only use it when I absolutely have no other option at the time,","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pricing","weight":1.3329219,"occurredAt":"2026-02-07T12:54:46.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"pricing_complaint","painScore":0.88,"sentiment":-1,"confidence":0.709001,"matchedPatterns":["too_expensive","product:salesforce"],"statement":"Salesfores is too expensive to have such an embarrassing offering.","title":"Salesforce","body":"Salesforce mobile is just worthless. Salesfores is too expensive to have such an embarrassing offering. It constantly has problems and it's a different problem every time. Today, i can't load any Account record to view, just spins. I generally only use it when I absolutely have no other option at the time, and it's just terrible. Feels like every time I need it, I need to uninstall it and start over.","authorHash":"c5a9868c7c103fcfbaad47a4a50e80ad","rating":1,"offTopic":false},{"id":"02b75a26-05a6-48f6-b2ae-b6e07628f527","excerpt":"Salesforce — Glitchy, Slow, Professional Time Waster — It’s unbelievable to me how glitchy this app is considering this is a $200 billion company with revenue of $42 billion a year. I have been having issues with this application for years now and finally got fed up enough to go out of my way and vent a little bit. I w","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.0266929,"occurredAt":"2026-09-24T17:12:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"problem_report","painScore":0.68540543,"sentiment":-0.5135135,"confidence":0.6091667,"matchedPatterns":["frustrating","product:salesforce"],"statement":"I am beyond frustrated and would not recommend to any company whose sales people are predominantly outside.","title":"Salesforce — Glitchy, Slow, Professional Time Waster","body":"It’s unbelievable to me how glitchy this app is considering this is a $200 billion company with revenue of $42 billion a year. I have been having issues with this application for years now and finally got fed up enough to go out of my way and vent a little bit. I work in outside sales and have never had an application waste as much time as the Salesforce app does. I should be getting paid just to use this thing but unfortunately, my company uses their platform so now I am stuck. I am thinking about using a GPT to help me write a CRM App that would work better and more consistently. I am beyond frustrated and would not recommend to any company whose sales people are predominantly outside.","authorHash":"99f77dfb82bcb480cc746785bfb2bab4","rating":1,"offTopic":false},{"id":"4fda6646-15ec-4d56-88ae-1fc4b2b31d55","excerpt":"Salesforce — THE APP DOES NOT WORK — If you are a mobile salesperson you need to consider other CRM’s. The app can not load accounts and activities and trying to log a call is a nightmare.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":1.0141816,"occurredAt":"2021-11-12T16:39:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.53945833,"matchedPatterns":["terrible","doesnt_work","product:salesforce"],"statement":"The app can not load accounts and activities and trying to log a call is a nightmare.","title":"Salesforce — THE APP DOES NOT WORK","body":"If you are a mobile salesperson you need to consider other CRM’s. The app can not load accounts and activities and trying to log a call is a nightmare.","authorHash":"1789ab2c92bb4e468e41744f971a231c","rating":1,"offTopic":false},{"id":"71d07c35-0884-4d85-9662-ccce8d1ce453","excerpt":"Salesforce — This app is awful. The only thing consistent about it is a consistent lack of reliability. Pages take forever to refresh, if they ever do refresh at all. The majority of the time my dashboards don't load fully, and pages I navigate to don't load or generate anything at all (whether I'm at home with wifi, o","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":1.2870474,"occurredAt":"2024-08-15T00:25:42.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"feature_request","painScore":0.515,"sentiment":-0.2,"confidence":0.84953624,"matchedPatterns":["terrible","missing_feature","product:salesforce"],"statement":"The only thing consistent about it is a consistent lack of reliability.","title":"Salesforce","body":"This app is awful. The only thing consistent about it is a consistent lack of reliability. Pages take forever to refresh, if they ever do refresh at all. The majority of the time my dashboards don't load fully, and pages I navigate to don't load or generate anything at all (whether I'm at home with wifi, or out using data). I literally can NEVER count on this app to find information or accomplish tasks. The only reliable way to access Salesforce is through the browser on my laptop, big let down.","authorHash":"3ece3545499c4e7f4f37e64c40c6ef1b","rating":1,"offTopic":false},{"id":"f28d4bb7-377f-45a3-b935-718ca58029d6","excerpt":"Salesforce — Poor app for as large as SFDC is — So many issues and poor UX/UI designs in the mobile app. The desktop version is great, but the mobile version lacks so many features and edits that it’s almost unusable. You cannot easily get section totals, tiles won’t scroll in place like the used to. The appear in a mu","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.97773206,"occurredAt":"2021-08-30T13:25:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"feature_request","painScore":0.49333334,"sentiment":-0.33333334,"confidence":0.6547313,"matchedPatterns":["missing_feature","product:salesforce"],"statement":"The desktop version is great, but the mobile version lacks so many features and edits that it’s almost unusable.","title":"Salesforce — Poor app for as large as SFDC is","body":"So many issues and poor UX/UI designs in the mobile app. The desktop version is great, but the mobile version lacks so many features and edits that it’s almost unusable. You cannot easily get section totals, tiles won’t scroll in place like the used to. The appear in a much more random order than the desktop app with no way to rearrange them for a better experience. It takes 6 or 7 steps to get into an opportunity which seems to negate the point of being ample to use a mobile device on the go. It’s almost unusable outside of a quick glance if using a basic numeral or pie chart tile. Good luck with anything else. Has not been a great 2 years with this app.","authorHash":"4676fefddd1a471f4e7b128edd56cc91","rating":3,"offTopic":false},{"id":"903640da-18bf-4b1d-aa9a-5ba4c047a011","excerpt":"Salesforce — Terrible — I truly despise this app. If it was not required for work I would avoid it like the plague. I almost always submit my calls through my laptop because of how buggy and slow it is. I can’t believe all the positive reviews. Extremely frustrating.","url":"https://apps.apple.com/ca/app/id404249815?see-all=reviews","role":"pain","weight":0.96169573,"occurredAt":"2022-08-05T03:55:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/CRM","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.5115403,"matchedPatterns":["frustrating","product:salesforce"],"statement":"Extremely frustrating.","title":"Salesforce — Terrible","body":"I truly despise this app. If it was not required for work I would avoid it like the plague. I almost always submit my calls through my laptop because of how buggy and slow it is. I can’t believe all the positive reviews. Extremely frustrating.","authorHash":"949b514ff2eb12f299243aadc24f4588","rating":1,"offTopic":false},{"id":"0e9c339c-8120-4a1f-8ccb-1ba4ed4e660b","excerpt":"Salesforce — This app is terrible! It's completely useless for people in support looking up cases. As a sales engineer, it's impossible to look up products a customer owns. I can't even see an account and list simple things like contacts, support cases, opportunities. You have to know a case number to see a case. You h","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":1.2611673,"occurredAt":"2026-04-28T15:10:54.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"problem_report","painScore":0.8211111,"sentiment":-0.7777778,"confidence":0.6925263,"matchedPatterns":["terrible","product:salesforce"],"statement":"This app is terrible!","title":"Salesforce","body":"This app is terrible! It's completely useless for people in support looking up cases. As a sales engineer, it's impossible to look up products a customer owns. I can't even see an account and list simple things like contacts, support cases, opportunities. You have to know a case number to see a case. You have to know the opportunity name to see an opportunity. And reporting is a complete disaster. Graphs and tables are not setup properly for mobile devices.","authorHash":"06ecfc8000ad3196fd3c42ec886f2b42","rating":1,"offTopic":false},{"id":"fbd67eeb-180f-46f3-bb6d-5855f4920cee","excerpt":"Salesforce — Useless — How does a company so large with so many resources make such a poor app. This app is useless and clunky to use. You ca barely do anything on the app as almost nothing loads.","url":"https://apps.apple.com/gb/app/id404249815?see-all=reviews","role":"pain","weight":0.8209021,"occurredAt":"2025-12-09T10:23:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/CRM","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.42979166,"matchedPatterns":["terrible","product:salesforce"],"statement":"This app is useless and clunky to use.","title":"Salesforce — Useless","body":"How does a company so large with so many resources make such a poor app. This app is useless and clunky to use. You ca barely do anything on the app as almost nothing loads.","authorHash":"68a0db4ba22ee8ee2aea3844328bed76","rating":1,"offTopic":false},{"id":"d8af0660-00ac-4e71-bd4c-384afdc2a7b6","excerpt":"Salesforce — Pure garbage — I wish I didn’t have to use this app to do my job it’s literally the worst possible application it doesn’t work more than half the time and is cumbersome in general just to use! Complete trash in my opinion!","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.7608233,"occurredAt":"2021-12-16T09:11:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"feature_request","painScore":0.64,"sentiment":-1,"confidence":0.46391666,"matchedPatterns":["wish","product:salesforce"],"statement":"I wish I didn’t have to use this app to do my job it’s literally the worst possible application it doesn’t work more than half the time and is cumbersome in general just to use!","title":"Salesforce — Pure garbage","body":"I wish I didn’t have to use this app to do my job it’s literally the worst possible application it doesn’t work more than half the time and is cumbersome in general just to use! Complete trash in my opinion!","authorHash":"33a169880dbd3c280138dd246cad52f5","rating":1,"offTopic":false},{"id":"c8f313bc-6c22-4d9a-ade5-4be4c7cc2617","excerpt":"Salesforce — They still can't figure out how to make this Android friendly. A burdensome number of clicks to get anywhere, and each click runs the risk of a perpetual loading screen. Often I just close the app and login to SF on my Chrome browser. Depending on the task, it's quicker and easier to navigate that way.","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":0.9045683,"occurredAt":"2024-09-26T20:31:50.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"feature_request","painScore":0.42,"sentiment":0,"confidence":0.63701993,"matchedPatterns":["still_cannot","product:salesforce"],"statement":"They still can't figure out how to make this Android friendly.","title":"Salesforce","body":"They still can't figure out how to make this Android friendly. A burdensome number of clicks to get anywhere, and each click runs the risk of a perpetual loading screen. Often I just close the app and login to SF on my Chrome browser. Depending on the task, it's quicker and easier to navigate that way.","authorHash":"62867ea187d11f9a4662ab5b359436ad","rating":1,"offTopic":false},{"id":"fed446bf-3976-4c63-a319-a183f11dd3a6","excerpt":"Salesforce — Slow, buggy, and ultimately unreliable! — The full version is bad enough. The App is pretty much a waste of time and energy!","url":"https://apps.apple.com/gb/app/id404249815?see-all=reviews","role":"pain","weight":0.6996084,"occurredAt":"2022-01-26T09:40:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/CRM","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.37816668,"matchedPatterns":["waste_of_time","product:salesforce"],"statement":"The App is pretty much a waste of time and energy!","title":"Salesforce — Slow, buggy, and ultimately unreliable!","body":"The full version is bad enough. The App is pretty much a waste of time and energy!","authorHash":"d654ad2c3993d0b8743ea4ee433a97d3","rating":1,"offTopic":false},{"id":"92e48ee6-574e-4d86-ac25-b23292d469d9","excerpt":"Salesforce — I can never get this app to work. I am constantly having to uninstall/reinstall so it will work for a week and then inevitably not. While I can select the taskbar items across the bottom, NOTHING else is workable, no matter if I run mobile only, sales only or service console. I cannot edit account details,","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":0.8256068,"occurredAt":"2021-03-16T13:02:47.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.5897192,"matchedPatterns":["product:salesforce"],"statement":"I waste more time trying to get this to work properly than I do using it.","title":"Salesforce","body":"I can never get this app to work. I am constantly having to uninstall/reinstall so it will work for a week and then inevitably not. While I can select the taskbar items across the bottom, NOTHING else is workable, no matter if I run mobile only, sales only or service console. I cannot edit account details, add new opportunities or log a call-the 3 most important functions for out company. I waste more time trying to get this to work properly than I do using it. I am 100% LESS efficient now.","authorHash":"bea0df14778478ffc9ef64bcc67a8eba","rating":2,"offTopic":false},{"id":"b9ee06b2-c13b-4594-b36a-487714aba9eb","excerpt":"Salesforce — Another example of desktop being better — The interface is just different enough from the browser based version that it makes it difficult to do work. For example, to upload files to campaigns, the app only accepts photos from your iOS devices. It doesn’t accept PDF files from your iOS devices. It also lag","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.62383336,"occurredAt":"2026-05-18T14:16:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.4925,"matchedPatterns":["product:salesforce"],"statement":"It also lags and often crashes, which is challenging when you’re updating records.","title":"Salesforce — Another example of desktop being better","body":"The interface is just different enough from the browser based version that it makes it difficult to do work. For example, to upload files to campaigns, the app only accepts photos from your iOS devices. It doesn’t accept PDF files from your iOS devices. It also lags and often crashes, which is challenging when you’re updating records. There is no auto save in Salesforce so you will lose work and I have lost a lot of progress in salesforce by using the app. While apps like these are helpful, this app specifically is often unreliable.","authorHash":"49c09ecc499f2aaead20d496c4232c56","rating":2,"offTopic":false},{"id":"88285d25-268b-42da-8bd9-dca98799846f","excerpt":"Salesforce — Completely different UI from browser-based — The app is nice to have on the road, but the interface is so different from the browser-based version that finding the information I need takes much more time. I wish it was easier to move from one to the other.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"request","weight":0.6121467,"occurredAt":"2026-04-13T11:39:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"feature_request","painScore":0.24,"sentiment":0,"confidence":0.49366668,"matchedPatterns":["wish","product:salesforce"],"statement":"I wish it was easier to move from one to the other.","title":"Salesforce — Completely different UI from browser-based","body":"The app is nice to have on the road, but the interface is so different from the browser-based version that finding the information I need takes much more time. I wish it was easier to move from one to the other.","authorHash":"8ce69c353c9de3492b67c3b9b1b61a18","rating":1,"offTopic":false},{"id":"ef7ee600-9144-4730-84a5-8d2dc55e077d","excerpt":"Salesforce — Used this on my work phone. Absolute shame. Despite what your browser says, it's not better on the app. So many buttons and menus get erased when transitioned to the app. I cannot manage images like I could in my web browser. What's worse is that if you want to use the regular browser version on your phone","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":0.73589647,"occurredAt":"2022-09-08T19:14:25.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"other","painScore":0.22222222,"sentiment":-0.5555556,"confidence":0.6020971,"matchedPatterns":["product:salesforce"],"statement":"What's worse is that if you want to use the regular browser version on your phone (because it's the only one that works) you have to endure constant work flow crashing advertisements from Salesforce demanding that you download the app.","title":"Salesforce","body":"Used this on my work phone. Absolute shame. Despite what your browser says, it's not better on the app. So many buttons and menus get erased when transitioned to the app. I cannot manage images like I could in my web browser. What's worse is that if you want to use the regular browser version on your phone (because it's the only one that works) you have to endure constant work flow crashing advertisements from Salesforce demanding that you download the app.","authorHash":"f4d34d88dffb96ff94b30793db06602b","rating":1,"offTopic":false},{"id":"a3ee7fb3-eab8-4144-936b-9aa8bb9a0434","excerpt":"Salesforce — Very buggy — For such an expensive company I wish their mobile app had better programming. It errors out daily.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.6015383,"occurredAt":"2022-02-22T21:02:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"feature_request","painScore":0.64,"sentiment":-1,"confidence":0.36679167,"matchedPatterns":["wish","product:salesforce"],"statement":"For such an expensive company I wish their mobile app had better programming.","title":"Salesforce — Very buggy","body":"For such an expensive company I wish their mobile app had better programming. It errors out daily.","authorHash":"c1648a9d0d3f444f199b103a22be46ba","rating":3,"offTopic":false},{"id":"03f9cd59-a15f-48ac-b35c-6960fef5944e","excerpt":"Salesforce — This app is TRASH — 95% of the time it won’t even load opportunities so that you can add notes or update the stage. They have made it impossible to be mobile and work from anything except a full laptop. \n\nJust let me use the mobile browser at this point, anything is better than this app.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.56455004,"occurredAt":"2021-12-15T01:09:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.40325,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — This app is TRASH.","title":"Salesforce — This app is TRASH","body":"95% of the time it won’t even load opportunities so that you can add notes or update the stage. They have made it impossible to be mobile and work from anything except a full laptop. \n\nJust let me use the mobile browser at this point, anything is better than this app.","authorHash":"1df967e89764746d6cea9b3dae535181","rating":1,"offTopic":false},{"id":"20b6bbee-30cb-46b8-8f60-ecd1473e80a9","excerpt":"Salesforce — Absolute joke of an app. I'm 100% convinced that the only reason so many companies use this platform is because it has to be the cheapest. If you read the majority of reviews, they are negative, and it shows in everyday use. Half of the time, I can't even click into my shift due to my \"location not being e","url":"https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en","role":"pain","weight":0.71633846,"occurredAt":"2025-01-22T18:32:38.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/CRM","intent":"other","painScore":0.25454545,"sentiment":-0.6363636,"confidence":0.57099444,"matchedPatterns":["product:salesforce"],"statement":"Absolutely, the worst experience ever.","title":"Salesforce","body":"Absolute joke of an app. I'm 100% convinced that the only reason so many companies use this platform is because it has to be the cheapest. If you read the majority of reviews, they are negative, and it shows in everyday use. Half of the time, I can't even click into my shift due to my \"location not being enabled,\" but then it works a little later. Then, other times, I sign in completely just for it to sign me out at the last second. Absolutely, the worst experience ever.","authorHash":"f5eaa5b8f42fe452138b1a96931c28f0","rating":1,"offTopic":false},{"id":"67c4420e-8cc7-4301-928e-ffef88b5e76a","excerpt":"Salesforce — Terribly clunky and archaic — I don’t know how this app gets a good rating. It’s terribly clunky and the app doesn’t allow you to do half the things you need to do resulting in having to use a desktop computer to complete tasks. It also logs out every day and it’s about a three step process to login (googl","url":"https://apps.apple.com/au/app/id404249815?see-all=reviews","role":"pain","weight":0.5334432,"occurredAt":"2023-12-22T05:06:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/CRM","intent":"other","painScore":0.18181819,"sentiment":-0.45454547,"confidence":0.451375,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Terribly clunky and archaic.","title":"Salesforce — Terribly clunky and archaic","body":"I don’t know how this app gets a good rating. It’s terribly clunky and the app doesn’t allow you to do half the things you need to do resulting in having to use a desktop computer to complete tasks. It also logs out every day and it’s about a three step process to login (google authentication for our company).","authorHash":"38ba7440e99839c8d1baf05522f7dce3","rating":1,"offTopic":false},{"id":"940e2f84-ae56-4e69-9c59-4cd3ecb8bdf4","excerpt":"Salesforce — Poor app — Exactly what you expect from sales force.   Buggy, clunky, and the exact opposite of user friendly. For a company that charges so much for their software, they truly have a horrible user experience.  Yet the company continues to fail upward.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.519225,"occurredAt":"2022-03-28T22:07:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.370875,"matchedPatterns":["product:salesforce"],"statement":"Buggy, clunky, and the exact opposite of user friendly.","title":"Salesforce — Poor app","body":"Exactly what you expect from sales force.   Buggy, clunky, and the exact opposite of user friendly. For a company that charges so much for their software, they truly have a horrible user experience.  Yet the company continues to fail upward.","authorHash":"3135110aece5527dbd76dfe226c37678","rating":1,"offTopic":false},{"id":"22761ff9-f9fd-47fc-a334-61322407cf87","excerpt":"Salesforce — Best Thing Is You Stay Signed In — The layout kind of sucks compared to the web browser version of SalesForce. The functionality also isn’t there. I find that critical buttons needed to make changes to cases just do not function at all. The app hangs up sometimes. The only reason I use this at all is so I ","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"request","weight":0.5143889,"occurredAt":"2026-04-28T16:42:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.044444446,"sentiment":-0.11111111,"confidence":0.4925,"matchedPatterns":["product:salesforce"],"statement":"The layout kind of sucks compared to the web browser version of SalesForce.","title":"Salesforce — Best Thing Is You Stay Signed In","body":"The layout kind of sucks compared to the web browser version of SalesForce. The functionality also isn’t there. I find that critical buttons needed to make changes to cases just do not function at all. The app hangs up sometimes. The only reason I use this at all is so I don’t need to sign into seven different Two-factor authenticators to do what I need to do.","authorHash":"ffa5f00d027ef557733dcbe2fd6b69b9","rating":1,"offTopic":false},{"id":"56769764-5a2f-4296-9e2f-98f366b03fe1","excerpt":"Salesforce — Nothing Loads — Not sure what has happened to the app but I haven’t been able to get an Account, Contact, Opp to load for months. The app at this point is worthless. Not sure how this ever makes it through testing to be released","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.4935,"occurredAt":"2022-01-21T15:40:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3525,"matchedPatterns":["product:salesforce"],"statement":"The app at this point is worthless.","title":"Salesforce — Nothing Loads","body":"Not sure what has happened to the app but I haven’t been able to get an Account, Contact, Opp to load for months. The app at this point is worthless. Not sure how this ever makes it through testing to be released","authorHash":"6d0f7408a876dbecf0873824b9da255a","rating":1,"offTopic":false},{"id":"dbca686a-bd79-4fa1-9aeb-e265e9484bd6","excerpt":"Salesforce — Extremely Limited in Functionality from Mobile — The mobile app is really not good for anything other than viewing chatter updates or reports. The pages and links load less than 10% of the time and no editing or sharing functionalities exist from within the app for reports or links. For such a large compan","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"request","weight":0.49037036,"occurredAt":"2023-05-24T12:35:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.012903226,"sentiment":-0.032258064,"confidence":0.48412362,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Extremely Limited in Functionality from Mobile.","title":"Salesforce — Extremely Limited in Functionality from Mobile","body":"The mobile app is really not good for anything other than viewing chatter updates or reports. The pages and links load less than 10% of the time and no editing or sharing functionalities exist from within the app for reports or links. For such a large company you would think the mobile app would be better.","authorHash":"50899c51703c63e324d62af0eb821f3f","rating":1,"offTopic":false},{"id":"501977de-3598-455d-8c84-a6138a4ffaa3","excerpt":"Salesforce — App is endlessly loading — Whether it’s an account record or a dashboard you’re trying to access, the app gets stuck on the loading screen, even with the latest update. Basically useless at the moment…","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.46042502,"occurredAt":"2021-10-31T12:06:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.328875,"matchedPatterns":["product:salesforce"],"statement":"Basically useless at the moment…","title":"Salesforce — App is endlessly loading","body":"Whether it’s an account record or a dashboard you’re trying to access, the app gets stuck on the loading screen, even with the latest update. Basically useless at the moment…","authorHash":"6765d26c1918fba784f067d944d16318","rating":1,"offTopic":false},{"id":"58b1f131-0dfc-45a8-a5aa-fbc396fc7676","excerpt":"Salesforce — Broken App — This app does not show all information input or available on Salesforce. Instead of helping with sales while out making calls, it creates increased confusion and decreases productivity.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.43499997,"occurredAt":"2026-05-22T17:47:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.32625,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Broken App.","title":"Salesforce — Broken App","body":"This app does not show all information input or available on Salesforce. Instead of helping with sales while out making calls, it creates increased confusion and decreases productivity.","authorHash":"2ccc9d33a8e3d7fac3210ed88e921c91","rating":1,"offTopic":false},{"id":"9b4bf3c2-7efe-48a0-95cd-6d113907d930","excerpt":"Salesforce — Great on desktop, HORRIBLE mobile experience — I love working out of salesforce on the desktop, I cannot stand doing anything on the mobile app. Dashboards/reports rarely refresh, hard to search for basic things at an opportunity/account level, all around horrible user experience.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"request","weight":0.43355978,"occurredAt":"2022-07-29T17:32:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.08695652,"sentiment":-0.2173913,"confidence":0.398875,"matchedPatterns":["product:salesforce"],"statement":"Dashboards/reports rarely refresh, hard to search for basic things at an opportunity/account level, all around horrible user experience.","title":"Salesforce — Great on desktop, HORRIBLE mobile experience","body":"I love working out of salesforce on the desktop, I cannot stand doing anything on the mobile app. Dashboards/reports rarely refresh, hard to search for basic things at an opportunity/account level, all around horrible user experience.","authorHash":"e675d64f16f605c40479c73221b041bd","rating":2,"offTopic":false},{"id":"8e89b5ec-0a18-4b9e-ab0b-3a4d5513b5aa","excerpt":"Salesforce — Horribly buggy — Salesforce doesn’t seem to have a staff who can write good mobile app. Extremely buggy and badly designed. I’m using it to view cases and such simple task can’t be accomplished smoothly with this pathetic app.","url":"https://apps.apple.com/ca/app/id404249815?see-all=reviews","role":"pain","weight":0.42548925,"occurredAt":"2022-01-24T12:24:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/CRM","intent":"other","painScore":0.21308412,"sentiment":-0.53271025,"confidence":0.35075,"matchedPatterns":["product:salesforce"],"statement":"Extremely buggy and badly designed.","title":"Salesforce — Horribly buggy","body":"Salesforce doesn’t seem to have a staff who can write good mobile app. Extremely buggy and badly designed. I’m using it to view cases and such simple task can’t be accomplished smoothly with this pathetic app.","authorHash":"271b21cba484448ada15586c0c6f8135","rating":1,"offTopic":false},{"id":"a22595df-1170-48dc-aa70-fd08b540b409","excerpt":"Salesforce — Mobile app sucks — Needs a LOT of improvement to be at parity with the web version. That said, I am glad it exists.  It's just not anything like the web version.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.3906667,"occurredAt":"2026-05-22T12:13:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.293,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Mobile app sucks.","title":"Salesforce — Mobile app sucks","body":"Needs a LOT of improvement to be at parity with the web version. That said, I am glad it exists.  It's just not anything like the web version.","authorHash":"d89ba101fdd64b05903616b18f47e27e","rating":2,"offTopic":false},{"id":"d1f3c9f6-de68-4e46-9e51-2002b738b60d","excerpt":"Salesforce — Salesforce unreliable — This app is unreliable and has trouble loading under any circumstance. Sometimes the app functions fail altogether.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.384475,"occurredAt":"2022-07-29T15:04:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.274625,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Salesforce unreliable.","title":"Salesforce — Salesforce unreliable","body":"This app is unreliable and has trouble loading under any circumstance. Sometimes the app functions fail altogether.","authorHash":"bb5346e1e9352fa08bb5cfb2d79fd175","rating":1,"offTopic":false},{"id":"07171841-605e-4083-9feb-1c6d8d0870a6","excerpt":"Salesforce — Terrible app — This is an exceptionally terrible app. Countless bugs, crashes constantly, doesn’t save anything.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.37887302,"occurredAt":"2023-03-31T22:29:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2706236,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Terrible app.","title":"Salesforce — Terrible app","body":"This is an exceptionally terrible app. Countless bugs, crashes constantly, doesn’t save anything.","authorHash":"498036a617939fcda46aeefe6305d2a1","rating":1,"offTopic":false},{"id":"f0950dfa-6a64-409c-b1e2-99bf6899444b","excerpt":"Salesforce — Fail — When I search for an account a different account comes up. Very cumbersome. Desktop is good but the mobile app is a complete fail as far as I can tell. I removed it since it’s basically unusable.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.37371668,"occurredAt":"2022-02-19T22:44:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.32975,"matchedPatterns":["product:salesforce"],"statement":"I removed it since it’s basically unusable.","title":"Salesforce — Fail","body":"When I search for an account a different account comes up. Very cumbersome. Desktop is good but the mobile app is a complete fail as far as I can tell. I removed it since it’s basically unusable.","authorHash":"72b23b96dda5b61e02672104750e6bc8","rating":1,"offTopic":false},{"id":"cfc05762-cf69-4bcf-b58b-957071962057","excerpt":"Salesforce — Poor — App consistently slow or not loading at all. Makes it unusable. Seriously Salesforce need to get their act together. A good mobile app is a necessary tool.","url":"https://apps.apple.com/au/app/id404249815?see-all=reviews","role":"pain","weight":0.3684375,"occurredAt":"2019-07-09T21:09:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/CRM","intent":"other","painScore":0.25,"sentiment":-0.625,"confidence":0.29475,"matchedPatterns":["product:salesforce"],"statement":"Makes it unusable.","title":"Salesforce — Poor","body":"App consistently slow or not loading at all. Makes it unusable. Seriously Salesforce need to get their act together. A good mobile app is a necessary tool.","authorHash":"f494b4344e3ecfd23d9865c53fe35d55","rating":1,"offTopic":false},{"id":"b5268dbf-0292-49a8-952c-e7194fc3da7c","excerpt":"Salesforce — Terrible useless app — Can’t change anything about a case in the app. The app gets worse with every update.","url":"https://apps.apple.com/us/app/id404249815?see-all=reviews","role":"pain","weight":0.345275,"occurredAt":"2026-06-02T12:43:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/CRM","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.246625,"matchedPatterns":["product:salesforce"],"statement":"Salesforce — Terrible useless app.","title":"Salesforce — Terrible useless app","body":"Can’t change anything about a case in the app. The app gets worse with every update.","authorHash":"5fde1ad1bd76a904b3c2f8de9d174178","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":31},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":9}],"total":40}}