{"data":{"items":[{"id":"55fdae09-ecb8-4039-93ce-237b79229b77","excerpt":"Motive Driver — Customer service is horrible — It took them a week to figure out their mistake and kept shuffling me from person to person promised me emails and call backs kept saying that my account was inactive and that I had 2 accounts but they didn't have a problem taking my $$ out of my account😡😡 finally a young ","url":"https://apps.apple.com/us/app/id706401738?see-all=reviews","role":"pain","weight":0.9168796,"occurredAt":"2021-10-10T15:32:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.48004165,"matchedPatterns":["terrible","product:Motive Driver"],"statement":"Motive Driver — Customer service is horrible.","title":"Motive Driver — Customer service is horrible","body":"It took them a week to figure out their mistake and kept shuffling me from person to person promised me emails and call backs kept saying that my account was inactive and that I had 2 accounts but they didn't have a problem taking my $$ out of my account😡😡 finally a young lady named Sophia fixed it and made it right.....we will see","authorHash":"9d8a1c6b7a21f2b6226568fc5068f122","rating":1,"offTopic":false},{"id":"f5342ef9-d633-403d-b32d-9a302d2750fe","excerpt":"Motive Driver — Customer service — Never call back and support and customer service is awful please contact me 9317045878. Finally Called said they would look into it and never did pathetic. Update a representative finally called me today there were driving with no reception dropped call and never called back pathetic ","url":"https://apps.apple.com/us/app/id706401738?see-all=reviews","role":"pain","weight":0.72332275,"occurredAt":"2021-12-04T17:58:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"problem_report","painScore":0.6918182,"sentiment":-0.45454547,"confidence":0.42754167,"matchedPatterns":["terrible","product:Motive Driver"],"statement":"Never call back and support and customer service is awful please contact me 9317045878.","title":"Motive Driver — Customer service","body":"Never call back and support and customer service is awful please contact me 9317045878. Finally Called said they would look into it and never did pathetic. Update a representative finally called me today there were driving with no reception dropped call and never called back pathetic 😡","authorHash":"8af44031902812fc8a57c1fb64f153b3","rating":1,"offTopic":false},{"id":"81c168c3-c316-4902-838b-1ecbc2e07010","excerpt":"Ezlogz: ELD & Truck Navigation — Full of bugs — A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.","url":"https://apps.apple.com/us/app/id1171472456?see-all=reviews","role":"pain","weight":0.5558896,"occurredAt":"2022-02-16T14:18:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.29104167,"matchedPatterns":["terrible","product:Ezlogz"],"statement":"Customer service is horrible.","title":"Ezlogz: ELD & Truck Navigation — Full of bugs","body":"A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.","authorHash":"46bd21660ebd83003efd2382b05c9eff","rating":2,"offTopic":false},{"id":"d813adb9-c172-4aac-8b33-b091f14a89e4","excerpt":"Motive Fleet — Rather get a root canal — Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on","url":"https://apps.apple.com/us/app/id1531641455?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-08T12:01:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Fleet"],"statement":"Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience i…","title":"Motive Fleet — Rather get a root canal","body":"Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on a personal level. Have had so many bad experiences I can’t even list them all. Not to mention the safety provided by this companies garbage AI dash cameras that can’t read a license plate in broad daylight 2 feet in front of you and it’s a complete joke. Literally criminal what they claim their AI cameras can do vs what garbage quality  you actually get. This is a massive step backwards in the safety of everyone on the road. As a company owner who hires 30 drivers I would never trust my life and safety to this company nor their devices to function when needed most. Would rather go get a root canal than deal with this company. I legit fear for the safety of everyone on the roadway. Motive is doing such a disservice over what should be expected as bare minimum. At least the drivers really like the cameras tho. They can get away with murder and the AI won’t even know but as a company owner who wants to enforce a level of professionalism and safety standards this camera does you zero favors.","authorHash":"154062653cd1b018dbd7ebeda209777d","rating":1,"offTopic":false},{"id":"57eddd21-1f0b-4328-b96d-c0c0bf3a4f02","excerpt":"Motive Fleet — Bad customer service — Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer","url":"https://apps.apple.com/us/app/id1531641455?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-03-07T00:25:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Fleet"],"statement":"Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use…","title":"Motive Fleet — Bad customer service","body":"Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer service not these people out of the country people who don’t know anything about the product","authorHash":"d2c80d512ac4b2e63eb4cefa48b1f199","rating":1,"offTopic":false},{"id":"e42e7fab-61ba-41cf-92b4-f3a17020ee9a","excerpt":"Motive Driver — Horrible Customer Service — Switched our whole fleet to this back in the fall. Started out fine. But been having issues recording driving since the first week in January. Keep telling me they’re working on it - so far no solution or communication on a solution. Terrible terrible. Don’t switch to this if","url":"https://apps.apple.com/us/app/id706401738?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2022-02-11T22:09:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Driver"],"statement":"Motive Driver — Horrible Customer Service.","title":"Motive Driver — Horrible Customer Service","body":"Switched our whole fleet to this back in the fall. Started out fine. But been having issues recording driving since the first week in January. Keep telling me they’re working on it - so far no solution or communication on a solution. Terrible terrible. Don’t switch to this if you don’t have to!!! I would give 0 stars if I could.\n\nNo I you won’t help because you haven’t solved the issues in 6 weeks. Don’t get this Elog. If you’re a fleet, beware!!!","authorHash":"6a51f7760288064a3107f7d92934b64b","rating":1,"offTopic":false},{"id":"f74b94b8-4b53-410c-942b-513875041186","excerpt":"Motive Driver — Terrible customer service — Don’t do business with this company.  I inquired about ELD services and received a call from a sale rep named Alex.  After he played games explaining the pricing, I told him I wasn’t interested and wouldn’t look elsewhere.  I said thank you and hung up. A few minutes later I ","url":"https://apps.apple.com/us/app/id706401738?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-12-12T18:07:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Driver"],"statement":"Motive Driver — Terrible customer service.","title":"Motive Driver — Terrible customer service","body":"Don’t do business with this company.  I inquired about ELD services and received a call from a sale rep named Alex.  After he played games explaining the pricing, I told him I wasn’t interested and wouldn’t look elsewhere.  I said thank you and hung up. A few minutes later I received an extremely rude phone call back from Alex and was forced to hang up on him because he was intent on having an argument with me. Terrible company!!!","authorHash":"a8212cbe008ad79b6916bb345f650941","rating":1,"offTopic":false},{"id":"9fb7ed04-f381-49b6-8092-464359d87715","excerpt":"Motive Fleet — Awful customer service — I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with. Shameful.","url":"https://apps.apple.com/us/app/id1531641455?see-all=reviews","role":"pain","weight":0.43277502,"occurredAt":"2026-07-16T17:19:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.309125,"matchedPatterns":["product:Motive Fleet"],"statement":"Motive Fleet — Awful customer service.","title":"Motive Fleet — Awful customer service","body":"I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with. Shameful.","authorHash":"9bd8ee682c4630044740ccb2ac074f33","rating":1,"offTopic":false},{"id":"c85ba007-a0dc-4aac-8eaf-4382f1a1fb32","excerpt":"Motive Driver — Bad customer service — After their equipment failed  and started to work now and then called them numerous amount of times to send the replacement, never got one, ended up with another provider. NEVER SIGH CONTRACT with them, they don’t care about you and you’ll never get your money back.","url":"https://apps.apple.com/ca/app/id706401738?see-all=reviews","role":"pain","weight":0.373825,"occurredAt":"2025-03-29T03:22:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Fleet & trucking","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.295125,"matchedPatterns":["product:Motive Driver"],"statement":"Motive Driver — Bad customer service.","title":"Motive Driver — Bad customer service","body":"After their equipment failed  and started to work now and then called them numerous amount of times to send the replacement, never got one, ended up with another provider. NEVER SIGH CONTRACT with them, they don’t care about you and you’ll never get your money back.","authorHash":"e7c7add03d2787e73af8d8f1ffce5bc5","rating":1,"offTopic":false},{"id":"979d6368-04fd-4742-ac8f-c75ef24bec0b","excerpt":"Ezlogz: ELD & Truck Navigation — Reap off company — Fraudulent transactions, fake data terrible customer service","url":"https://apps.apple.com/us/app/id1171472456?see-all=reviews","role":"pain","weight":0.177975,"occurredAt":"2021-04-24T21:44:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.127125,"matchedPatterns":["product:Ezlogz"],"statement":"Fraudulent transactions, fake data terrible customer service","title":"Ezlogz: ELD & Truck Navigation — Reap off company","body":"Fraudulent transactions, fake data terrible customer service","authorHash":"873ca648e93dd341a656e4cbcbdae57b","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":10}],"total":10}}