{"data":{"items":[{"id":"81c168c3-c316-4902-838b-1ecbc2e07010","excerpt":"Ezlogz: ELD & Truck Navigation — Full of bugs — A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.","url":"https://apps.apple.com/us/app/id1171472456?see-all=reviews","role":"pain","weight":0.5558896,"occurredAt":"2022-02-16T14:18:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.29104167,"matchedPatterns":["terrible","product:Ezlogz"],"statement":"Customer service is horrible.","title":"Ezlogz: ELD & Truck Navigation — Full of bugs","body":"A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.","offTopic":false},{"id":"d813adb9-c172-4aac-8b33-b091f14a89e4","excerpt":"Motive Fleet — Rather get a root canal — Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on","url":"https://apps.apple.com/us/app/id1531641455?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-08T12:01:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Fleet"],"statement":"Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience i…","title":"Motive Fleet — Rather get a root canal","body":"Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on a personal level. Have had so many bad experiences I can’t even list them all. Not to mention the safety provided by this companies garbage AI dash cameras that can’t read a license plate in broad daylight 2 feet in front of you and it’s a complete joke. Literally criminal what they claim their AI cameras can do vs what garbage quality  you actually get. This is a massive step backwards in the safety of everyone on the road. As a company owner who hires 30 drivers I would never trust my life and safety to this company nor their devices to function when needed most. Would rather go get a root canal than deal with this company. I legit fear for the safety of everyone on the roadway. Motive is doing such a disservice over what should be expected as bare minimum. At least the drivers really like the cameras tho. They can get away with murder and the AI won’t even know but as a company owner who wants to enforce a level of professionalism and safety standards this camera does you zero favors.","offTopic":false},{"id":"57eddd21-1f0b-4328-b96d-c0c0bf3a4f02","excerpt":"Motive Fleet — Bad customer service — Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer","url":"https://apps.apple.com/us/app/id1531641455?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-03-07T00:25:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Fleet"],"statement":"Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use…","title":"Motive Fleet — Bad customer service","body":"Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer service not these people out of the country people who don’t know anything about the product","offTopic":false},{"id":"e42e7fab-61ba-41cf-92b4-f3a17020ee9a","excerpt":"Motive Driver — Horrible Customer Service — Switched our whole fleet to this back in the fall. Started out fine. But been having issues recording driving since the first week in January. Keep telling me they’re working on it - so far no solution or communication on a solution. Terrible terrible. Don’t switch to this if","url":"https://apps.apple.com/us/app/id706401738?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2022-02-11T22:09:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Motive Driver"],"statement":"Motive Driver — Horrible Customer Service.","title":"Motive Driver — Horrible Customer Service","body":"Switched our whole fleet to this back in the fall. Started out fine. But been having issues recording driving since the first week in January. Keep telling me they’re working on it - so far no solution or communication on a solution. Terrible terrible. Don’t switch to this if you don’t have to!!! I would give 0 stars if I could.\n\nNo I you won’t help because you haven’t solved the issues in 6 weeks. Don’t get this Elog. If you’re a fleet, beware!!!","offTopic":false},{"id":"9fb7ed04-f381-49b6-8092-464359d87715","excerpt":"Motive Fleet — Awful customer service — I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with. Shameful.","url":"https://apps.apple.com/us/app/id1531641455?see-all=reviews","role":"pain","weight":0.43277502,"occurredAt":"2026-07-16T17:19:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.309125,"matchedPatterns":["product:Motive Fleet"],"statement":"Motive Fleet — Awful customer service.","title":"Motive Fleet — Awful customer service","body":"I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with. Shameful.","offTopic":false},{"id":"979d6368-04fd-4742-ac8f-c75ef24bec0b","excerpt":"Ezlogz: ELD & Truck Navigation — Reap off company — Fraudulent transactions, fake data terrible customer service","url":"https://apps.apple.com/us/app/id1171472456?see-all=reviews","role":"pain","weight":0.177975,"occurredAt":"2021-04-24T21:44:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fleet & trucking","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.127125,"matchedPatterns":["product:Ezlogz"],"statement":"Fraudulent transactions, fake data terrible customer service","title":"Ezlogz: ELD & Truck Navigation — Reap off company","body":"Fraudulent transactions, fake data terrible customer service","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}