{"data":{"items":[{"id":"b7e6d5be-4503-41c2-a589-e8341c3e8251","excerpt":"Smartsheet: Projects & Teams — Works well but impossible to cancel — It gets 2 stars because it functions very well. However, it’s nearly impossible to cancel when finished using after 1.5 years. That’s infuriating and worth a downgrade. Buyer beware: it’s a great service as long as you’re using it, but make sure you n","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.81371105,"occurredAt":"2024-08-05T23:43:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"problem_report","painScore":0.64,"sentiment":-0.4,"confidence":0.49616528,"matchedPatterns":["frustrating","product:Smartsheet"],"statement":"That’s infuriating and worth a downgrade.","title":"Smartsheet: Projects & Teams — Works well but impossible to cancel","body":"It gets 2 stars because it functions very well. However, it’s nearly impossible to cancel when finished using after 1.5 years. That’s infuriating and worth a downgrade. Buyer beware: it’s a great service as long as you’re using it, but make sure you need it long term because it is a monster hassle to cancel.","authorHash":"7f26be5fc779aaa3da8f55efe6374ff9","rating":2,"offTopic":false},{"id":"696f826e-cac9-457c-85de-67b5f3152812","excerpt":"Smartsheet: Projects & Teams — If I could give 0 stars I would. — I hate this app. I’ve been trying to cancel my account for four months and they’ve made it impossible. Don’t give them your money.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.61554587,"occurredAt":"2024-07-15T00:57:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.31729168,"matchedPatterns":["i_hate","solution:app"],"statement":"I hate this app.","title":"Smartsheet: Projects & Teams — If I could give 0 stars I would.","body":"I hate this app. I’ve been trying to cancel my account for four months and they’ve made it impossible. Don’t give them your money.","authorHash":"4a476221f2929f21140d3398b6f2ddb4","rating":1,"offTopic":false},{"id":"c183169e-9bc8-48d4-b784-dc5e5e4437c0","excerpt":"Smartsheet: Projects & Teams — Can’t Cancel — You can’t seem to cancel this! If you click on cancel from the app it takes you to a instructions document that tells you to click on cancel from settings and when you do that it takes you right back to this instruction page. I went to go to the chat. It’s not allowing me t","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.5271,"occurredAt":"2025-10-21T10:13:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3765,"matchedPatterns":["product:Smartsheet"],"statement":"If you click on cancel from the app it takes you to a instructions document that tells you to click on cancel from settings and when you do that it takes you right back to this instruction page.","title":"Smartsheet: Projects & Teams — Can’t Cancel","body":"You can’t seem to cancel this! If you click on cancel from the app it takes you to a instructions document that tells you to click on cancel from settings and when you do that it takes you right back to this instruction page. I went to go to the chat. It’s not allowing me to type back. I tried to cancel a year ago and then gave up….tried again todsy","authorHash":"7d179fd31c7405e5d99d40d27b75cd10","rating":1,"offTopic":false},{"id":"2caca150-530d-4a22-bc4e-d2df3389dfd1","excerpt":"Smartsheet: Projects & Teams — I absolutely hate this app. I don't know how many hours I've spent trying to cancel my subscription. Any e-mails I've sent to the customer support team were just ignored. Impossible to cancel!!!! It's ironic that you have a whole article on how to cancel one's own account, but it's still ","url":"https://play.google.com/store/apps/details?id=com.smartsheet.android&hl=en","role":"pain","weight":0.57554376,"occurredAt":"2026-05-18T13:41:13.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Project management","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.41110268,"matchedPatterns":["product:Smartsheet"],"statement":"I absolutely hate this app.","title":"Smartsheet: Projects & Teams","body":"I absolutely hate this app. I don't know how many hours I've spent trying to cancel my subscription. Any e-mails I've sent to the customer support team were just ignored. Impossible to cancel!!!! It's ironic that you have a whole article on how to cancel one's own account, but it's still NOT possible to cancel it. The strategy here is to make the cancellation process so convoluted and time-consuming that the user will just give up and keep paying. This company is a disgrace.","authorHash":"301dcbc640ab6a3a88113df5120c1c87","rating":1,"offTopic":false},{"id":"2a335457-6600-49ef-b16a-a11cbe019b55","excerpt":"Smartsheet: Projects & Teams — Trying to cancel — This companies customer service is atrocious. It is absolutely impossible to reach anybody by phone and even though you go through the process of canceling, I’ve been getting billed for the last two years. I have done the cancellation process at least six times. My advi","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.46184614,"occurredAt":"2025-04-18T17:34:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.21538462,"sentiment":-0.53846157,"confidence":0.38,"matchedPatterns":["product:Smartsheet"],"statement":"It is absolutely impossible to reach anybody by phone and even though you go through the process of canceling, I’ve been getting billed for the last two years.","title":"Smartsheet: Projects & Teams — Trying to cancel","body":"This companies customer service is atrocious. It is absolutely impossible to reach anybody by phone and even though you go through the process of canceling, I’ve been getting billed for the last two years. I have done the cancellation process at least six times. My advice is to use a different company.  The product itself was good, but it’s not worth the frustration of not being able to reach anybody or cancel your account when your company is no longer in business. The frustration with billing is just not worth it.","authorHash":"473c5cd85e7c08f7566054ac1c481b7e","rating":1,"offTopic":false},{"id":"8b74663a-95de-4011-b70c-97c4b1c3b8a0","excerpt":"Smartsheet: Projects & Teams — If you plan to cancel good luck — They make it impossible to get in contact with ANYONE! I used this at my old job with an old work email. No longer have access to this email. I can’t cancel my subscription and I can’t access anything to stop the money from coming out of my account. We us","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.4490909,"occurredAt":"2026-04-01T18:02:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.18181819,"sentiment":-0.45454547,"confidence":0.38,"matchedPatterns":["product:Smartsheet"],"statement":"They make it impossible to get in contact with ANYONE!","title":"Smartsheet: Projects & Teams — If you plan to cancel good luck","body":"They make it impossible to get in contact with ANYONE! I used this at my old job with an old work email. No longer have access to this email. I can’t cancel my subscription and I can’t access anything to stop the money from coming out of my account. We used to be reimbursed for the subscription but obviously since I’m not there we don’t get reimbursed. I am opening a complaint with the BBB with how difficult it is to get help from ANYONE with in this company.","authorHash":"521f4cf5ede0f180a9db6596db9560ab","rating":1,"offTopic":false},{"id":"eae6856b-e3eb-4595-a05c-834cd5c2df3a","excerpt":"Smartsheet: Projects & Teams — Won’t let you cancel — No matter how many times I’ve tried canceling my account, reached out to customer service and did what they told me multiple times my account is still active and they keep charging me. It’s been almost a year of charges.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.3585,"occurredAt":"2026-01-27T06:54:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.268875,"matchedPatterns":["product:Smartsheet"],"statement":"No matter how many times I’ve tried canceling my account, reached out to customer service and did what they told me multiple times my account is still active and they keep charging me.","title":"Smartsheet: Projects & Teams — Won’t let you cancel","body":"No matter how many times I’ve tried canceling my account, reached out to customer service and did what they told me multiple times my account is still active and they keep charging me. It’s been almost a year of charges.","authorHash":"32df45bb1c146aecbb3e96204e08dd05","rating":1,"offTopic":false},{"id":"45684448-654c-4711-95be-da9d069d4327","excerpt":"Smartsheet: Projects & Teams — Cannot cancel — I’ve been trying for months to cancel and keep being pushed in circles. Have tried contacting multiple ways and following instructions. Still being billed. Should not be this hard. Seems like a scam","url":"https://apps.apple.com/gb/app/id568421135?see-all=reviews","role":"pain","weight":0.3409,"occurredAt":"2024-12-29T10:03:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Project management","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2435,"matchedPatterns":["product:Smartsheet"],"statement":"Seems like a scam","title":"Smartsheet: Projects & Teams — Cannot cancel","body":"I’ve been trying for months to cancel and keep being pushed in circles. Have tried contacting multiple ways and following instructions. Still being billed. Should not be this hard. Seems like a scam","authorHash":"1cc7103a6fe9cfdacabe06e24a2160a7","rating":1,"offTopic":false},{"id":"b1d1651e-542a-47b5-98d3-58ecfccf0782","excerpt":"Smartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed. And they don’t respond to help requests or contacts. — Basically the title.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.20425,"occurredAt":"2026-02-28T16:00:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.16125,"matchedPatterns":["product:Smartsheet"],"statement":"Smartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed.","title":"Smartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed. And they don’t respond to help requests or contacts.","body":"Basically the title.","authorHash":"bc0d982029ca9b4b714f91f6e677c0c8","rating":1,"offTopic":false},{"id":"f9634515-729f-42d3-bacb-8d5039c3be77","excerpt":"Smartsheet: Projects & Teams — Terrible cancellation process. — Beware. Almost impossible to cancel your account. Terrible service.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.20125,"occurredAt":"2024-12-20T16:04:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.14375,"matchedPatterns":["product:Smartsheet"],"statement":"Smartsheet: Projects & Teams — Terrible cancellation process..","title":"Smartsheet: Projects & Teams — Terrible cancellation process.","body":"Beware. Almost impossible to cancel your account. Terrible service.","authorHash":"15af7634bb7688a8b07b05acd656cabf","rating":2,"offTopic":false},{"id":"6fdf92e1-13dd-4c2d-9ed7-62ce1d4598ee","excerpt":"Smartsheet: Projects & Teams — The worst — Can’t cancel","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.10815,"occurredAt":"2026-02-15T15:54:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.07725,"matchedPatterns":["product:Smartsheet"],"statement":"Smartsheet: Projects & Teams — The worst.","title":"Smartsheet: Projects & Teams — The worst","body":"Can’t cancel","authorHash":"9a157f4fbe306986f23a7d6f1d1c9f37","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":10},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":11}}