{"data":{"items":[{"id":"b7e6d5be-4503-41c2-a589-e8341c3e8251","excerpt":"Smartsheet: Projects & Teams — Works well but impossible to cancel — It gets 2 stars because it functions very well. However, it’s nearly impossible to cancel when finished using after 1.5 years. That’s infuriating and worth a downgrade. Buyer beware: it’s a great service as long as you’re using it, but make sure you n","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.81371105,"occurredAt":"2024-08-05T23:43:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"problem_report","painScore":0.64,"sentiment":-0.4,"confidence":0.49616528,"matchedPatterns":["frustrating","product:Smartsheet"],"statement":"That’s infuriating and worth a downgrade.","title":"Smartsheet: Projects & Teams — Works well but impossible to cancel","body":"It gets 2 stars because it functions very well. However, it’s nearly impossible to cancel when finished using after 1.5 years. That’s infuriating and worth a downgrade. Buyer beware: it’s a great service as long as you’re using it, but make sure you need it long term because it is a monster hassle to cancel.","offTopic":false},{"id":"696f826e-cac9-457c-85de-67b5f3152812","excerpt":"Smartsheet: Projects & Teams — If I could give 0 stars I would. — I hate this app. I’ve been trying to cancel my account for four months and they’ve made it impossible. Don’t give them your money.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.61554587,"occurredAt":"2024-07-15T00:57:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.31729168,"matchedPatterns":["i_hate","solution:app"],"statement":"I hate this app.","title":"Smartsheet: Projects & Teams — If I could give 0 stars I would.","body":"I hate this app. I’ve been trying to cancel my account for four months and they’ve made it impossible. Don’t give them your money.","offTopic":false},{"id":"b1d1651e-542a-47b5-98d3-58ecfccf0782","excerpt":"Smartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed. And they don’t respond to help requests or contacts. — Basically the title.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.20425,"occurredAt":"2026-02-28T16:00:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.16125,"matchedPatterns":["product:Smartsheet"],"statement":"Smartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed.","title":"Smartsheet: Projects & Teams — Impossible to cancel once you’ve subscribed. And they don’t respond to help requests or contacts.","body":"Basically the title.","offTopic":false},{"id":"f9634515-729f-42d3-bacb-8d5039c3be77","excerpt":"Smartsheet: Projects & Teams — Terrible cancellation process. — Beware. Almost impossible to cancel your account. Terrible service.","url":"https://apps.apple.com/us/app/id568421135?see-all=reviews","role":"pain","weight":0.20125,"occurredAt":"2024-12-20T16:04:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Project management","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.14375,"matchedPatterns":["product:Smartsheet"],"statement":"Smartsheet: Projects & Teams — Terrible cancellation process..","title":"Smartsheet: Projects & Teams — Terrible cancellation process.","body":"Beware. Almost impossible to cancel your account. Terrible service.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}