What users complain about in WhenToWork Employee Scheduling

Terrible app

Constantly under maintenance, always rearranging settings without telling you, causing you to miss shift requests

Fix ASAP

CAN YALL FIX THIS DAMN APP YOU HAVE ONE JOB WHICH IS TO SHOW US OUR SCHEDULE AND WE CANT SEE IT FOR WEEKS!

Broken

This app is so broken. Every other month I have to redownload it because it just stops working.

Unintuitive

Not intuitive and doesn’t cross reference both jobs for scheduling. I know it’s partially my fault but the app does not show you what shifts you request to pick up so if you set it down for a while and forget you’re screwed. It also doesn’t show conflicts between multiple jobs so that you don’t overbook and I’ve done that a bit. It’s not really user friendly in that aspect. I also have an issue with the list option for your schedule only showing two weeks and not your whole schedule that’s posted it’s just a minor thing that’s just really annoying and an oversight. They can make this app better and interstate the separate schedules in a certain way that allows to just look at both simultaneously instead of just one at a time constantly logging into and out and then logging into the other and out. It’s tedious and unintuitive.

Menus don’t load

This app is extremely frustrating because most of the time when you click on menu it doesn’t load anything.

Issues with the menu. Which makes it impossible to drop or trade shifts.

Issues with the menu. Which makes it impossible to drop or trade shifts.

Menu Screen Never Works

The menu screen has been blank for literal days, not allowing me to access the actually necessary features of the app. Whenever it does rarely decide to appear, it will only do so after refreshing the page a few times.

Please fix

Ever since your last update the menu options completely disappear rendering the app useless…

i can‘t sign up

It keeps showing errors. W2W is temporarily down for maintenance. Please try again later.

app crashes

lately the app has been crashing and won’t even open when clicked on. repeatedly had to delete and reinstall to work. app sucks for that reason

Just switched to W2W

App is a clunky nightmare and impossible to navigate, did the designer have a PhD from Moron University?

Update

Since the recent update I can’t use half the icons on the bottom and there are way more steps to get to where I need to be. Sometimes I wish you would just keep well enough alone.

Website is better

There are specific feature differences between the app and website that make the website better, but the fact that it lacks in the app has gotten me in trouble at work. Ex: seeing my own pick up requests for past shifts or shifts given to someone else. Website can see all that but app can’t so it leads to issues when a shift that i requested was given to someone else but then it turns out they need me anyways. Because the pick up request had disappeared from the app for me but you can still see it on the website. I just wish the app matched the website. Also it randomly crashes and just won’t load. Plus the scheduled maintenance hours are never getting anything done but they take up lots of time. So idk. Not bad as a platform, the app just sucks.

Lack of updates and fixes

App could use hot fix right now with how slow and hard it become to use.

No Notifications

App works but zero notifications come through. Toggling off and back on. Still no push notifications come through the app

app sucks not gonna lie

the app just freezes after you open it a press a button it won’t respond after that.

Update yesterday

Terrible won’t work now

Doesn’t work

This app doesn’t even work anymore for iPhone users and hasn’t worked for months. Absolutely ridiculous…

Recent Update is terrible

I can’t really look into any updated shifts being posted or assigned. Practically empty. I had to resort to using the website for clarity. Hopefully they fix this app soon for those that that view their shifts On-The-Go.

The calendar does now show

It’s been 2 months and the weekly calendar still is broken

The app doesn’t work anymore

I’ve had the app for years, it doesn’t work anymore. Im not sure what’s taking them so long to release an update to fix the issue. It’s blank when I check. The app is such a waste of space now.

iPhone App Issue - Reinstall

iPhone users tip: I also was affected by the recent update making the app unusable. I was finally able to get the app to work again after completely deleting/uninstalling and reinstalling the app. Everything seems to be back to normal now, but it was a very frustrating experience to miss shifts I didn’t know I was scheduled for since the app was blank.

Push notifications stopped coming through

Overall, a pretty straightforward and easy to navigate app. The only issue I have with it is that I have push notifications turned on through the app AND notifications for this app turned on through my settings, and I still don’t receive any notifications for this app. And I know it’s an issue with the app and not me because this happened with my last phone, and now I have the iPhone 17 pro max all updated and everything and it’s still an issue. I’ve also tried uninstalling and reinstalling it and still nothing. I’m missing out on some important work things! I would also love a pink option for one of the color settings. Thank you!

Nothing showing on app.

App hasn’t worked in about two three weeks. Doesn’t show any schedules and the menu is blank. If I wanted to use the browser I would just use the browser. Fix this please.

Terrible App

I don’t get my critical messages or anything for that matter, I’ve gone through settings several times and chose to receive notifications and still I don’t get them, unless I go into the App!! Major Organizations use this and I’m sure pay A LOT OF MONEY for this and there are so many bugs and glitches!!

No push notifications

Despite checking my phone notifications setting, the app is up to date and that all the notification settings within the app are on. The in app push notifications do not ever come through. There is also very limited color options for the app. On the desktop website you can pick from many colors but on the app it’s only 5 colors for some reason.

Glitches and log in difficulty, no customer service response

Uninstalled and reinstalled the app due to increased glitching where the app would close as soon as it was opened. Now, I can’t log in and the login troubleshooting link says it’s sending assistance to the email on file, but it doesn’t. Emailed customer support on Friday and haven’t heard anything. As the name suggests, I need this to know when to work….

Update broke the app

I was told to update the to fix an issue many iPhone users were experiencing but when I updated and opened the app it was worse than before the update; no shifts showing, no schedule, nothing, just white pages of empty tabs :(

Cannot post schedule

The app says the issue is fixed and the bugs are fixed yet I still cannot publish schedules and my staff still can’t see the schedule if they’re on an iPhone!

App is unusable

I got a notification saying new update for bug fixes so I did the new update and now the app is a brick nothing loads at all ever I have to resort to logging into my account via website PLEASE FIX IT!

“Bug fixes”

Whatever the bug fixes were screwed it up. Now I can’t access anything.

The app is broken after latest update

Basically the screen scaling is all messed up and I can’t even access my schedule now. It’s really bothering me because I need to schedule ASAP

In need of update

With the latest update, the upcoming, dashboard, and menu views are empty. Nothing shows up. I cannot see my shifts, message my managers, or post to the trade board. This must be fixed.

How did this app even pass the App Store review process?

I’m pretty sure my old boss only uses this over Agendrix because it allows him to delete records easily so when the MOL knocks on the door, he can say ‘I got nothingggg’. Besides the overall sketchiness, I’m pretty sure the login screen is stored in plain text, the UI/UX is god awful, the app is hard to use, it sends e-mail notifications instead of push notifications and it advertises ‘Alexa Capability’ like you’d be able to afford an Alexa if your employer uses this. TL;DR: This app sucks donkey cheeks, and the only reason your employer is using it is because they’re shady as hell and you should probably call your local labour authority for advice

No notification, no way to add to calendar!

It's an app that tells you only the schedule that's it! There is no way to add an event to calendar or there is no way to get a notification. Also, the app is so limited that it often requires you to go through the website to do things.

App won't open after the update

After the app updated it won't open. It crashes every time I try to open it. Please fix

Crashes instantly on iPhone 7 plus 10.1

Crashes instantly on iPhone 7 plus 10.1

Crash

I just download the latest update and it is crashing when I open it. I use the app every day because both my employer use this. Please fix as soon as possible.

keeps crashing

great app but it keeps crashing. please fix.

my old job used this app and refused to use another one and the app is so bad that i quit

genuinely the worst app ever it’s so annoying i’m not exaggerating the app fills me with dread and when i came back to write a review it made me physically ill