What users complain about in Planday Employee Scheduling

Extremely slow

The app is extremely slow on an Iphone

Very slow

Very slow, takes ages to complete a task.

August Update Bugs !!!

Keep having TLS errors after the latest August update!!!! The Apps freeze up!!

Software

Very very slow on processing data a tortoise could deliver a message quicker

Terrible app

Worst app on my phone. Doesn’t flag anything to anyone when there s huge scheduling conflicts. Pathetic.

Difficult to use

2 months trying to put my bank account details. The app is not allowing me to change any profile details . As a result I will be missing again for my payment 2nd month in the row.There is no any details for support from app. I send more than 10 texts to person who responded for technical support in our company, but nothing happened. They asked to attach screenshot with problem but due to app doesn’t recognise me as a member nothing happened.

Buggy

So slow. Always freezes and shuts off, then you have to reopen the app and it’s still slow. Could be a great app if it didn’t take me 2 minutes just to see my shift the next day.

SUGGESTION

For the new calendar look. It doesn’t work very well. Because we are unable to filter out the employees that are not working, making a larger crew hard to filter through and read quickly. The old version seems to show just who is on the schedule working.

Intermittent

Unable to connect to the server on a few occasions seems abit hit and miss

Sagar Patel

Very slow and each & every time hang app whenever open it

Takes forever to load

Very slow at loadings

App

Far too slow. Need to update this ASAP.

Planday system

This system is awful. You can’t see what hours you have worked until approved and you can’t book holiday leave.

So slow and laggy

On the desktop planday is genuinely fine, however on mobile and tablet it is one of the most frustrating and slow apps I have ever encountered. Needs improvement massively!

Reporting a problem

Now my planday is not allowing me to select availability, so sad been waiting since one week still it's showing error

Very Slow and Buggy

I’ve been using this app for the past two years and it’s been good up until 6 months ago. It’s so slow and buggy it’s infuriating. Every time I request a shift I have to force close the app and open it again to request another shift because it says error or when I go back to the open shifts page it doesn’t show the dates anymore. Just so much extra work for no reason. PLEASE FIX!!

Lagging

Right, so far I used the app for a couple months now so that's my point of view : app is ever so slow, today I've received a message on the app and it took me almost 15 minutes to be able to load it. When I go on the schedule, again it takes good minutes before I can be able to scroll left or right to see the shifts. And please for the sake of God stop the app from sending 5 notifications when the shifts is coming to an end.

Schedule out of alignment

I would have fed this back direct but there is no way to contact Planday that I can see. My schedule view isn’t aligned so my the staff member and shift is in between two days. IOS app. It’s a pity you don’t have a contact page that’s obvious or you would have saved yourself a bad review. 🤔

Slow

This app is slow and also freezes. It appears you have clocked then but later discover you didn’t. Sort it please.

Buggy and slow

This app is infuriating. It spams me with notifications, “you have a shift ending at XYZ.” I can’t do anything in the app until I clear a half dozen of said notifications. The app is slow and laggy, and I can’t even type without it freezing on me. It is an absolute chore and burden to use and whoever cleared this buggy abomination for use should reconsider their career. Per developer request, the issues are as follows: -The app sends several notifications when I am clocked in: “You have a shift ending at (time).” -Each time I open the app, I get 5+ popups that say the same, which are slow to clear out and take several taps per notification. -The message area specifically is slow to scroll through, and to type a message. -The home screen is slowed by the pop-ups, and it takes several taps for the clock-in button to work. I am running this on a 1 year old iPhone 13 Pro.

The app needs work

I find that the app is very slow and lags all the time. It needs updates for iPhone perhaps.

It’s ok

The app is pretty glitchy right now I’m writing this review an nothing is showing up as I’m typing just as an example

Not impressed

This app is a pain in the butt! It always closes out mid login. Then it freezes. Just not impressed

Horrible

For no apparent reason, I can no longer edit anything. No schedules, add employees, nothing... Nothing in the app tells me why.

Useless

App keeps crashing

Improvements, not so much

I gave a 3 star review, but I’m dropping it to 1. It’s so frustrating. Updates haven’t helped. It takes 10-15 minutes to clock in or out. I’m so done with this app.

Horrible app, fails all the time

Horrible experience using this app. App fails to correctly capture employee punch time, NO SUPPORT!! Don’t waste your time or money!!

Terrible UX design

Please give us the ability to batch edit the mailbox. I have literally dozens of unread messages that I will never read but can’t delete or mark as read unless I do it one by one.

Bad app

It crashes a lot and signs you out doesn’t load or takes forever they really need to troubleshoot this thing it’s highly irritating

Crashes

Every time I open it it crashes on me. Any advices?

Login issues all the time

Most of the time I can’t log into this app. It says my information is wrong when I have it on auto fill so I know it’s correct. It’s also very unresponsive sometimes. I like the lay out and how easy it is to navigate but the login is a really big issue.

Sync with Calendar is terrible

I synced planned it to my calendar and it puts me on the schedule for days we’re not even open

Copy paste shifts

Would be better if there was an easy way to duplicate shifts for multiple days

Read the fine print

The complete Planday program works but doesn’t flow the greatest. I used it for scheduling sports referees. I tried to cancel the subscription a couple weeks after the season was finished on July 17 but still have to pay up till September 13 because I missed the “30 days notice” prior to August 13 (the 13th being the billing anniversary). Just beware that they have a huge cancellation policy window and can continue to invoice accordingly. I find this is unlike a lot of subscriptions that cancel on the day you request.

DONT DO IT !!

They started charging more every month I’ve been legit trying to cancel for months now but they keep on charging me. Biggest scam ever look at there reviews on google 1.4 stars

It’s not free

It says free but it’s expensive you have to pay $2.00 US for each employee. I deleted it on the spot

Good idea but lots of glitches and poor customer support

The layout and app look great. The system has a lot of glitches. When I call about problems I get a rep overseas who doesn’t know the system. Then they don’t get back to you and follow up.

Aweful

I tried cancelling this service and they are still charging me. Then they sent me an email stating they were going to upgrade me to the plus service after I had already cancelled weeks ago.

Nightmare

Horrific. Constant crashes I’d say 50-60% of the time it works.

Great idea

What the app offers is good - when it works. For the last 2 months, my boss has had trouble assigning shifts. My coworkers and I put in our availability but the app allows us to be scheduled on days we cannot work. Also, the app could be CONSIDERABLY more user-friendly. It’s set up very poorly.