What users complain about in Deputy: Shift Schedule Maker

Doesn't work

Doesn't work on IOS anymore!

I had a very frustrating experience with Deputy. I repeatedly communicated that I wanted to cancel the Deputy HR subscription and contacted their Support team for assistance. I followed the instructions I was given and attempted to cancel through the Deputy platform, but I was unable to successfully complete the cancellation. Despite my communications and attempts to cancel, the subscription remained active and I continued to be charged.

Helping with the abuse

They help an interpreting company block interpreters from taking hours to eat or use the bathroom because they can't easily release their shifts on weekends, keeping them sitting around and making them sick.

I am trying to get it to remember my availability but it wont let me do it for Thu-Sun. When I do, it just saves for only 1 day (with "does not repeat") even though I told it to be an ongoing thing. i there even a customer service number I can call? there is also no option to adjust availability on the pc, only on the app and I hate the tiny screen!

Not the best

This app is ok with letting us see our shifts, and it’s nice to see the specifics, the schedule and who we’re gonna work with, and offer shifts to people. But this app is also super buggy. It’s always lagging and freezing, and takes forever to load half the information. On top of that, many of the addresses for shifts appear in random places on the map, even with the correct address on the shift information. If they fixed the bugs and freezing this would be a lot better.

The new Deputy update is really bad. It takes longer for the app to load and there is a lag. The 'available shifts' button isn't showing the number of shifts available (like +4) anymore. Also, it doesn't show whether the company or the interpreter is offering the shift, it only shows that info once you click on the specific shift. It takes us longer to claim shifts. The previous version was way better than this last one.

This app does not work

This app will not let me offer my shifts to anyone, I was told that I would be able to give shifts I cannot work to other freelancers and that feature has not worked correctly in the 1.5 years that I’ve had to use this terrible app. There also seems to be absolutely no one to speak to about this, I am repeatedly told by the app to speak with my supervisor but she doesn’t know anything about this app either and is also VERY BUSY managing many employees from many locations & this really seems like more of a tech support issue that should be addressed by someone that specifically works with this app. It should not matter if there are people to offer the shift to, just because this app cannot figure out how to list the other freelancers that could potentially take this shift does not change the fact that I CANNOT WORK THIS SHIFT. Pushing the button that says “cannot work” should actually tell someone that I cannot work this shift, but instead all it does is bring up a message box where I can send this shift to other people to see if they want it- but there is never anyone listed in this area, so it won’t let me finalize the “can’t work” action that I am trying to take, so now it just says i was “absent” even though I said ahead of time that I cannot work. I know I’m not the only freelancer in this area, but even if I were - if I push a button that says “I can’t work” it needs to tell some human person somewhere that I cannot work it should not matter if your stupid app can figure out who else to offer it to. This is absolutely INFURIATING

Stay away,save yourself some heartache

This is one of the worst scheduling apps I have ever used. It never works correctly. He has called me issues on jobs on multiple occasions. You’ll put the schedule in 1 AM to 1 PM. It’ll pop up on the employee side as 4am to 4pm.

App crashes after publishing shifts

The recent update leads to a crash when you change or update a shift. Has made the app unusable for now.

Appalling

We’ve been using deputy for over 5 years and I find it appalling and expensive. For the high cost it provides heartache and confusion for my large team and payroll. Public holidays are not accurate, the mobile app glitches and amount of bug fixes is low. I will not be using this when starting my next business and can’t wait to get off Deputy.

So many bugs recently

So many bugs recently after they update frequently not even help ! You guys so expensive should work on a better system! I can’t even update my staff shift when I open his shift there’s nothing there ! Every day has new problems! Seriously I missed the old version years ago when I used it.

Trash

Won’t let you delete your account as an employee or stop receiving scheduling emails as long as the manager has you in the app. You can’t remove yourself, the manager has to do it, even if you no longer work there. Can claim shifts even while not employed

App is now useless

My company iPhone can no longer update to a version that is compatible with deputy.

New update sucks

New updated version is incredibly slow. It be had to restart app 10+ times trying to add time sheets. New UI looks way better but the app is non functional.

New update is awful

The interface is now ugly, its oval shapes cuts off text and it just looks really messy. The old version was formatted and UI was a lot cleaner to look at. New version reset everyone’s permissions so I’m unable to see all the people I work with and can swap shifts with only a select few people. Also it won’t work / let you clock in and out if you DONT turn ur location on… I think that’s stupid.

New update

The new update is so bad ! The comment emoticon on every timesheet is on and there are no notes !! It just went downhill sorry

Bad Update

Since the update on Tuesday the app won’t let me approve certain time cards and all of our breaks changed. There is some kind of glitch that is affecting my business.

Not great user experience

I don’t leave reviews so let this carry some weight. You can never add all your shifts, and if you start a shift that is outside of your scheduled shifts, say work from home time or adding in a meeting, it just nixes the next shift on your colander (in app, not the sync’s google calendar). This is frustrating and has lead to lateness by other employees who don’t sync there calendar or missing shifts from time to time. Plus managers are confused why you are not working your scheduled shifts that were sent to you... mostly fine for making schedules and balancing work for others, but user experience woe terrible. “When I Work” was a much better experience all around

Location

I clock in at the same location every time I go to work. Several times the app has pinned me in a different location far from the site. Very frustrating and annoying!

Waste of time and money

I was recommended this app by two chefs. I wish I hadn’t signed up. I am extremely time poor and this has glitched for myself and staff using it from the beginning. Useless support links that loop back to the same directory page of zero actual support. I upgraded my subscription and still can’t go above 10 users despite updating then deleting and reinstalling the app and logging into the browser. Waste of time and money. Try anything else.

Useless app

About clocking in and out became a joke. Sometimes it shows your location correctly and sometimes it shows somewhere else. It became harder for the employees because your employer calls you to make sure you are at the right place. Another recent problem I am having is that even though I have assigned shifts it shows that you don’t have any scheduled shifts. Is that a joke? You guys are so blindsided by making money that you forget that some people’s jobs depend on this. After using this app for almost a year I strongly believe that if you guys don’t fix the bugs of your app then no one should use it anymore. Either fix these issues or just stop providing your bad service altogether to people.

Sept 2025 Update

This new update was not ready for release. It has caused many problems for our company and employees. Reset employee permissions that had carefully and individually set has been a major headache. Please fix the bugs and test extensible before you make major changes again.

Freezes

The app won’t load

App update not available

I’m unable to view my rota as the app says an update is needed, however, there’s no update available on the App Store

App is unusable

Can’t update because of older hardware. App becomes unusable.

Far Too expensive

if you only use it for roster. Other functions you have to pay more. Charging per head is really not suitable for hospitality coz staff come and go. If a staff is alive at beginning of the month, even quit on the next day you still have to pay $8 for him; and if a new staff enrolled on the last day of the month, you have to pay full fee as well. That is crazy and really expensive!

Slow as trash

It doesn’t load right away or refresh and with the recent update it takes even longer to open or to load shifts or available shifts or timesheet.. just disappointing

Doesnt work after recent update

The app doesnt let me in after the update

Something is wrong with the latest update.

Just updated the app and now it has kicked me out of my account and won’t let me log in or do anything. It’s just a never ending loading screen.

App not working

This was working well for a while and all a sudden, I got locked out and I have unable to log in back for almost 2 months now. Done everything possible, uodated my phone, uninstalled and reinstalled bu nothing!

So many auto clock out issues!

Update; still issues I clock in and wait to see it actually clock me in and it shows my clock in time but then when I go to clock out for lunch it shows I didn’t clock in! Honestly the developers to fix these issues! It is COMPLETELY UNRELIABLE!! At least weekly the app automatically clocks me out but what’s bizarre is I clock out each night myself but when I got back in the next day to look at my time sheet it shows the app clocked me out and each time this happens it’s clocking my out a HOUR LATER THAN WHEN I CLOCKED IN!! I’m constantly checking the app for updates but this has been a constant issue for me! My employer is having to fix my time almost weekly! This is ridiculous!!!! And there is no help for this

Terrible for factory work

Good luck getting it to load in a low service area like a factory or editing any punch legit hate this app with a passion

Annoying notifications

1. Every 15 minutes I get a notification saying “Please review your timesheets for the period of -date-. I clicked on it trying to find a way to stop them. Nothing for my end.

Excruciating password change

Can someone please review the password change!! Its absolutely ridiculous that you have to put something youll never remember as your password and when you do it doesnt even accept it??!! Whats the protocol man???

Unreliable

Deputy’s Zapier integration stopped working a week ago, and all of my company’s timesheet workflows are no longer functioning. There has been zero explanation or timeline for when this is going to be fixed. There is no live tech support and it has been 4 days since I received an update. This is costing our business many hours each day as we have to manually execute tasks we had relied on Deputy to trigger, and which they still advertise as functional integration options. I expected much more from a company of this size and we are now looking into alternative providers like Connecteam.

As a staff member…

Besides what appears to be a useful, well designed, and business-orientated app, I just got over the CONSTANT push notifications and emails — no matter how many times I click ‘unsubscribe’ — 2, 3, 4 times daily: remember to click off, take a break, shift available. Ah! Drives one insane!

Fix your bugs

When I manually enter a shift and submit the app doesn’t show said shift until I CLOSE & RESTART APP. This bug has been present for at least two years. I’ve made three tickets and it has never been fixed. The most annoying app I use. The end of year statistics is incredibly cringe.

Great for stealing employee time

Automatic breaks shouldn’t be a feature. If you carelessly click through BOOM an hour gone. Forget to clock out? BOOM taken out of your timesheet even if you never took it. The amount of times I’ve had to email for my timesheet to be corrected should be zero. It’s deceptive what they do because they hide that a break was taken but if you go to look inside they take it out of the timesheet anyways!! I only noticed because the total time did not match. At the very least employees should be able to toggle off auto breaks.

Poor app

What happen with deputy Too much notifications every day with all same shift! Did not change anything about my shift! But the app notified me several time!!!!! So interrupting me!!!!!

Constant crashing

The app doesn’t work at all, constantly crashes.