What users complain about in UKG EZCall

Crashes all the time

Anytime I try to change schedules it keeps crashing. Ultimately I never get there and have to wait until I can get on a computer.

Fix login auth

So absolutely sick and tired of having to reauth my login almost every day despite having “auto login” checked

Terrible

Very difficult to use. Not user friendly

Crashing

Filter makes it crash

Logging In

The app keeps logging me out and when I try to log back in it says “error, can connect to the server”, then I have to try logging back in multiple times before it finally works. Very frustrating!

Crashes often

Stops working frequently. Sometimes won’t work when attempting to log in. It’s been unable to work at my site for two months.

Constant requiring ID and pass , very annoying

Got it for years and I have constant problem to get into my account , exactly when I have to look into my schedule

Terrible

This interface is terrible

Terrible

This app is terrible, the login process takes forever and Face ID and remember me don’t work. If it was a true emergency my patient is more likely to have died before I was able to finish logging in to page a specialist.

Much worse than Lightning Bolt

Just switched from Lightning Bolt to easy call. This is much less user-friendly. I have to login every time I open the application. Also, there is no monthly calendar view that is labeled with your daily schedule activities.

Its fair but needs help

First, there is NO iPad version. If I want to print out a schedule for home the current app isn’t very helpful It does work. But it needs some help. It doesn’t remember the prior state since I’m in a couple of schedules - this is important. It always defaults to the schedule by alphabetical. There are lots of other little glitches and gotchas that are similar to that vein. Not very customizable.

Buggy

Since the last update, the app does not work. It freezes. Nothing loads. Please fix it.

Buggy

Within the last week or two the app has become SUPER buggy. Doesn’t load or is immediately frozen when opening. Unusable

7.0.47 Broke the Schedule

App has been fine, but that past update has broke the schedule view. The title of the role, if long, runs into the physician name on the Current Schedule view. There are also frequent crashes and freezes since that update that were not an issue before. Hopefully will be addressed in the next update.

Recent update(?)

App is now slower and more glitchy than ever since most recent update. Tried uninstall and reinstall to no avail.

Dysfunctional app

This app is extremely finicky. I’m frequently locked out and told that “My credentials have expired” or another error, and have to reset my password every 1-2 months. I’ve tried updating the app, my phone, but it still keeps happening. All the providers in my group have this same issue

Has only worked 1 time.

Has only worked one time. And yes, I’m using the correct log in. Keeps telling me “Failed to lookup subscription resource.” Terribly frustrating.

Unable to get different views

There should be a quick view of schedules based on location, clinic type, or group. This was available in QGenda

Functional

I work in a family medicine residency. This app has most of the necessary features. I can see my own day to day schedule and view various schedules built by our administrator. It’s not entirely intuitive but if you look around with filters and settings you can generally find the information you need. It integrates well with iCal, so I mainly use that day to day. Currently, the is a bug affecting the ‘on-call schedule’ that makes the current day display only partial information. If I go to the day prior of the next day everything is there. I can submit vacation requests as a block of time, but no-call requests have to be submitted one day at a time, which is very annoying. ‘My requests’ can only be viewed as a list but can be filtered by type. It would be nice to have a calendar view for that. It would nice to have a calendar view for everything where selecting dates is necessary, instead of just the radial wheel. Overall, not great but not terrible.

Most terrible app

Most terrible app ever!!!

The worst

UKG is the worst scheduling platform I have used in the 35 years I have been administering anesthesia. The best was anesthesia scheduler and the second best is spin fusion. Don’t frustrate your people with UKG!