What users complain about in ADP Mobile Solutions

ugly app

please take some notes from dayforce this app is so ugly and unappealing to use it’s annoying that we can’t see our monthly schedule as a whole and the font is ruining everything as well.

Trash

Never works right u can’t get a live agent and my leave is missing

Bad 👎

This app is busy every week with an update, which is bad 👎.

Pay

I cannot access any previous paystubs and hr isn’t helping. ADP has no live support for employees and is not helpful.

Won’t confirm benefits

I have been trying for 6 days to confirm my benefits. Every time it says there is a problem and to try later. It will never say what the problem is and how to fix it. No number to call either.

Update daily??

Every time I open this app it says it needs an update. Sometimes I can see my time off, sometimes I can’t. I can never see my hours worked, no permission. I deleted and redownloaded and it totally changed, then asked for another update that took it back to the original look. Opened again today and it says it needs yet another update. Nothing ever changes, permissions never update and the app functions are almost useless. Why do I have to update every time I open it if nothing ever changes or improves?? What is this app for if I still have to go to work and use a freaking computer to access anything?

For such a big company the app sucks

The app sucks. They make you do an update like two times a week and half the time you cannot even clock in.

Worst App Ever

Never works then doesn’t show time off worst app ever and even it techs agree

Terrible App and Onboarding Experience

Absolutely terrible experience! I have been trying to complete my employee onboarding, but this app has made the process a nightmare. The registration link and required code never arrive, and there is no clear way to resolve the problem. I have checked multiple email addresses, spam folders, and settings, but nothing works. My employer says everything has been sent, yet I still cannot access the system. Because of these technical problems, I am at risk of losing a job opportunity. An application responsible for employment onboarding should be reliable, not create obstacles for people trying to work. Extremely frustrating and disappointing. One star!

Bugs!!

It crashes all the time. It’s so slow when it does work. They really need to sort these issues out!!

Terrible App

Glitchy, to the point I miss punches 2-3 times a week and then my manager gets after me. Half the functions do nothing, and it’s a constant issue. I’d be better off writing my times on paper and setting them on fire after.

One of the worst app ever

Never works off business hours or on weekends. Always get some errors or on going maintenance during holidays and weekends. Useless app

Slow

Slow and crashes often and doesn’t update fast enough for week change overs and paystubs

App too slow

Mobile app is too slow

Terrible

If I could do zero stars, it would be zero stars doesn’t matter how fancy the app is if it randomly clocks you out whenever it feels like it

Very Disappointed with ADP

For 3.5 years, money was deducted from my paychecks for my savings. Now that I need my money, ADP says they cannot find my account. I have called multiple times and even visited an office, but no one has been able to help me. It is extremely frustrating that I cannot access my own hard-earned money. Very disappointing customer service!

Worst app ever

This might honestly be the worst app ever, not just the worst app for punching in & checking work broadcasts, but the actual worst app in existence. Its load times are absurd. It takes forever to get the punch in clock to load causing discrepancies, it can’t switch tabs without lagging out. If this app were a person, it would be executed in the street and we would all celebrate.

Lag

Lag time when clicking to see time card is huge and sometimes doesn’t work at all. It is not my internet connection.

Update is useless

The new updated continues to close out and make me login over and over again to use. Not allowing me to utilize the app! Do not update this app unless you want daily problems!

Slow and lagging

The app became so slow after 2 months of usage Didn’t liked it

The very worst app of the worst apps

Still a dreadful user experience. I’ve come to the conclusion that providing feedback is a pointless task with the developers of this app. Yet again the password reset just does n’t work, which means face ID does n’t work either. This is not difficult and yet every time i have to go my HR dept to reset everything. Coding this functionality so that it is bug free is not difficult. Please properly test your software before releasing upgrades.

it does not clear notifications

Mark as read does nothing. Reading them does nothing. The only way to clear notifications is to completely delete the messages which is not ideal when i need a record of these messages

Update

I did the update last week and now I can’t see any of my time off it just says unable to view tap to try again and I do tap it and it does the same thing I used to be able to see my vacation and my sick time now it doesn’t show me at all

Frustrated

I don’t see any trainings though I have several. My school email isn’t working either so messages from you can’t be viewed on my work email.

Like disgusting

TOTALLY SCAM. Every time i try to log in and app gives me error. I am Working for Sircorp and almost all of us hates this app. Never see our statements at all.

App

Not a good app super slow always freezes , seems every day making it more complicated and more difficult to do simple things like sign out

Poor Quick Clock Experience

The quick clock doesn’t function properly 95% of the time. I am unable to clock in with this feature and have to go through the sign in process along with the other menu tabs. It’s a waste of my time, and if you’re going to offer this feature, it should work.

Frustrating

I've had ADP for 3 different employers and every time the app gets updated I seem to get logged in to the another employer and unable clock in. I wish I could just get a job that doesn't use ADP

App of Satan, full of bugs and annoyances.

I use the name my collegue gave to this app for the title. I though it was funny and acurate. I use this app out of obligation for my job. The only feature we use is to check the payroll, and the pointing for hours. The app is extremely slow, half the time i have to fully close it and reload it. Its very unperformant. Lots of updates that changes nothing about the current issues. Everyweek or so, the work hour pointing does not work and the accountant need to manually solve the issues (once a week for me and we are over 100 employees). Or the pointings dont register or they always enter as starting work. To check histories of pointing or payrolls you cannot scroll down and it goes back up you have to constantly hold the page then it dosent go back up ever after you succeed going down a certain point. You have to close the app and come back. People will say solution is to clear the cache. Sometimes it works, most of the time it dosent and users should not be doing a regular cache clear on a random app just to use it.

Cant even open app

Terrible cant even open app without crashing

New update

Keeps crashing when logging in

Horrible App

This app is horrible! It freezes and crashes. Now with this update I can’t even find my PTO or how to request time off!

Frustrated!!!!

The site let me set up a user name with an ! In the user name only for the app to not allow it on the log in nor will it let me reset the user name so I’m literally stuck in a loop and can not access the app. Insane.

I Can’t open the app

I can’t open the app, just keep charging the logo and close

Horrible

Trash app, can’t track clock inputs. Throw it away

App issues

Issues with app loading details. Usually with an error message that says failed to retrieve pay statements, or fail ed to retrieve time off balances.

Nightmare for staff

This app barely works when needed. It’s constantly updating and the updates never fix the glitches I’m experiencing.

Hot trash

Updates every couple weeks. Cannot use face ID after each update. Password reset is a nightmare. App is down or wont load on a regular basis. Probably why they update every week or two. Employer wants me to use this trash. I permanently deleted.

App is horrible

This app never works. I’m constantly having issues. If the time off request doesn’t work the notifications won’t clear unless you delete them. Most annoying app.

Extremely Frustrating

Every other time I try and login the app says my password is wrong. I then have to email the director of my company to gain access. Most of my colleagues have the same issue.