What users complain about in InTime Scheduling

no place for fire service

i would not recommend this software for any fire or EMS agency. maybe it works great for law. the app is horrible to use. it's very time consuming to find information on shift coverage, relief, OT hole, personnel. i have found stationwise much more fire friendly

Cannot log in

Error message when using single sign on.

Android version is better

This app would be a whole lot better if it had all the same capabilities of its Android version. It is very limited in that sense and should be updated asap

Team View

With the new iOS update, team view to see fellow coworker’s schedules is now gone. Definitely need that to return.

Missing team view

Please bring back the team view. It was removed with the last update.

Where did team view go?!

As a staff manager, if I can’t see my team this is useless.

Slow and no calendar integration

How is it possible in 2024 that this scheduling software doesn’t have iCal or Google Calendar integration? I shouldn’t have to open this app and manually add entries to my personal calendar. Also, when changing months, the wheel sits there and spins and there is a long delay waiting for it to load. This should happen seamlessly in the background. Lastly, when viewing reports, it automatically enters the date for the next day after about 5pm. We still have 7 hours left for today. It should change at midnight.

Can’t sign in

I did an update and nothing was refreshing. I tried to delete and reinstall the app and now I can’t even sign in. Please fix this bug.

Bad system

Worse payroll system I have ever encountered

Can’t fix mistakes

If you make a mistake you have to delete your entry and start all over again

Email notifications

There needs to be an option to disable email notifications. I don’t need app notifications AND email notifications. Especially considering we are given a limited amount of space (data) in our work email accounts, and we get inundated with completely unnecessary InTime emails. It’s extremely frustrating. You cant block them because it’s “coming from your employer”, and identifying them as junk does nothing. This is a major short coming with the program. Create a button to turn off email notifications.

Bugs

Ever since the update a few weeks ago, I lost the ability to view teams. I can see my schedule fine, however the team view has gone haywire.

Typical

It worked for a little while the locked me out. That’s been my experience with this and other products from intime. Would not recommend

Could use some work

For reference, I work for a fire department, 24 hour shifts, force hires, etc. Been using Iselink for the last 3 years, spent 10 years with Telestaff prior to that. Seeing my schedule on the calendar is nice, that’s about where it ends. In team view, where it shows people assigned to a certain station and then the days they work are marked in blue. 1. If they change stations, sometimes that day doesn’t show a blue box. You have to press on the day they work and then swipe to see where they are the next day. 2. Force hire days should be colored red (I often look for force hires on days that I can work), I have to go through every box on every employee to find them. 3. In that box where it shows them working, can you put the station number in the box? That way I don’t have to open every. Single. Day. On the calendar, where you press on a day, then press on available shifts, and that’s where it shows available shifts on a given day. Why not let us swipe left/right to move to the next day? Going in and out of every. Day. Is daunting. 3 stars because it’s very average. The app is far from intuitive and/or refined. I’d use the website, but on the iPhone; the display and interaction are really poor, team view only shows you two days and two people and scrolling is a nightmare because it doesn’t always register your touch in the right area to scroll. Basically, the computer is the easiest and fastest way to do anything outside of looking at your own schedule on the calendar.

Needs more

I like the view for my own schedule. Really handy and easy to use. I would like to see the same info in my coworkers hours….especially hours modifiers. I would like to be able to to open the teams schedule and see OT time on their schedules as well as my own. At first glance, I thought OT shifts were not posted but it appears to be missing unless you open day view but then you still can’t tell if regular or Overtime. (Same in self service portal). In team week view, the hours are not even visible until you click on a colored box to get to day view.

Boo

So many error messages. Even after each “update”. Yes my iPhone is up to date.

Worst app

It will log you out itself without any reason then forgot password doesnt work and later you can login with the same password after few hours

0 stars?

I would give this 0 stars but it made me select one. This is quite possibly the worst app I have ever used. It doesn’t have half the functionality of the website or software and frequently crashes. I really wish my employer didn’t choose this software because it is terrible.

Updates for the worse

The previous update took away the most useful feature (work location in branch view). Now you have to go in three levels to find out station assignment. Is there a way to go back to the previous version?

Bad notifications

Notifications dont work anymore. I have missed opportunities do to the glitch. Now i have to constantly refresh to see. Then if you turn to landscape, you get an error message.

God awful

This app is absolutely useless with the exception that you can check your schedule. It clunky and featureless on and iPhone. Truly worthless

Needs lots of work

This app needs to be updated ASAP !! It’s great for Android users but for the iPhone it seriously needs major upgrade

Just terrible

Maybe things would be better for the end user if they solicited input from the end users. I’d be happy to help improve the app, but this appears to be the only way to give feedback. I do find it much easier (and user friendly) to log into the browser version than use this app (and that’s not saying much do to the limited access for an end user in that). It’s great that the app sends you “notifications”, but then it doesn’t share with you, in the notifications or in the app, what the notifications are for. Are there new sign ups available? Did I get, or not get, something I signed up for? Did my schedule change? I have to guess what the notification was about every single time! The only redeeming quality is the leave requests are almost as easy to enter as in the browser.

Terrible

Very little ability to use basic features in the app. Doesn’t work/load half the time. Have had to uninstall and reinstall multiple times because it gives error codes that can’t be fixed cleared

Worthless

I would leave zero stars but it won’t let me. You are completely unable to sign in. I have access on my office computer but not if I am away from the office.

Limited Usage

This is nice for checking your schedule, but I don’t see a way to enter overtime or “activity” as it’s called on the website. I put in for time off a few times per year, but that’s on there. I put in for overtime a few times per week. So why download this if I’m gonna have to go to the website anyways? Am I missing something?

Stupid

The whole system sucks. Not user friendly. Hopefully your dept isn’t suckered into this dumpster fire like ours was. Majority of squads never even implemented because it’s such a hassle and doesn’t do what they promised.

Doesn’t make sense

This app is terrible

Junk

System is trash

Poor update, even worse support

I inquired about some issues with the new layout and was told that was how it was going to be. Very poor attitude from a performance standard.

Turtle!0

Horrible app. The least user friendly, and terrible layout

Garbage

This app is garbage. The layout is horrible and not user friendly. Should get 0 stars