What users complain about in Gusto Mobile

Annoying that my (formerly Guideline) 401k no longer syncs

Happy that Gusto recently acquired Guideline - and all of the retirement portfolio AUM - but you would think the teams behind this integration would have thought through ensuring that Guideline investors had continuity with their 401(k) investments being able to sync with investing platforms before they deprecated Guideline?….

Would Not Stay Logged In on The App+sick time request keeps zeroing out

No way to save password, everytine you have to input password. No way to ‘Stay Logged in’. You clock out for your 10 min break, come back in after 9 mins its already logged you out, start from inputting the password, see that piggy stroll for some tine then click on the Time button at the bottom then click on the Break Over thing… please fix this. I want to STAY LOGGED IN THE APP FOR AT LEAST 30 days without having to input the password again. It is important esp when clocking and out for 10 minute mandatory breaks!!!!!!! Your rival ON THE CLOCK keeps users logged in always. Requesting Sick Time Off - Inputting Hours is GLITCHY - Will not take in time keeps zeroing out on mobile app. Fix it Need an option to select and download Multiple Paystubs in Excel Format. Need Password Save option. Need to be able to stay logged in on the App while clocked in the whole time. Stop changing the piggy cartoon every few weeks and invest in what actually is needed.

Broken FSA reimbursement

Gusto has gone on an acquisition spree, with 401k and FSA management both redirecting out to seemingly acquired mobile websites. I tried to submit a claim directly for an FSA reimbursement and the submission form is blocked from being able to select a “Service description”. What good is saving money for medical expenses if you can even submit a claim.

Really bad service

I’ll try to contact support and they never answer and put my money in different accounts with no reason , and for move my money to my account i have to pay! That is ridiculous.

Lost paycheck

I changed banks and told gusto 5 days in advance, now my money is lost in space, they are very sorry, but I can’t buy groceries with that.

Slow and poorly optimized

I generally dislike this app. It is extremely slow to load, glitchy, and has very specific requirements for when you can enter your time. Really pisses me off that I can’t enter time in the future, I have to wait until 5:00 on Friday to complete my time card. Genuinely if you fix this one thing I would not feel so negative about Gusto, but right now my review will remain at 1 star.

Useless

You'd think it would be easy to pay a contractor who sent an invoice. Friends, it is not. Gusto's own chat bot has an outdated concept of how to do this, and after many wasted minutes, we still could not figure out how to tie a payment with a specific invoice upload. Garbage "payroll service."

Poor 401k features

They took over and killed Guideline and directly integrated 401k in their app with only basic functionality.

Does not work!

Upcoming payment preview does not work!

App continues to suck.

Second review in a year, several updates later, gusto continues to just suck, for a company I have to rely on literally to make a living, I loathe having yo tap the icon on my screen. “Will it load?” Who knows?, will it log my clock in? Anyone’s guess. 3x a day I get to wonder how long I’ll watch a stupid pig bounce around on my screen so I can take a break, or clock back in from a break. You guys suck. Stop focusing on stupid animations and graphics and just make the system work. It’s a testimonial to how absolutely disconnected a company is from its customers.

App Speed

Application loads super slow

Gusto is Great - Clair Sucks.

Love Gusto, the features of the app are generally easy to use and organized. My only complaint is about the Clair cash advance portion of the app. Despite consistent paydays and always automatically repaying my advances, it constantly has issues and will refuse my advances, and they claim they can’t do anything about it. Even after contacting Clair customer support and the accounting department at my job multiple times, nothing has changed… it will work fine for two weeks or so and then start denying my requests despite nothing changing on my end. Super frustrating.

SUCKS

Always crashes, can never access my funds due to this. Always updating things late and a lot of crashes

Transfers to non gusto ridiculous

Fees are outrageous

Works sometimes, but slow

Basic stuff works ok usually. This app loads to start and especially between pages waaay too long. It is also very clunky with editing hours, and the layout could be clearer- eg. give me one place to go for this week with logged hours, upcoming, and ability to quickly edit past shifts. Also way too many taps (with long loads between pages) to get to team schedule.

Don’t update the app

The new layout makes the app slower and harder to use. It also lost the fun color palette and drawings turning to a more AI cheap look and feel. Don’t update, I wish I hadn’t. The “update” really is a downgrade in experience

Garbage Time Tracking App

App crashes multiple times a day. Sometimes does not even allow to log back in.

Not able to log into my account

I use this app because my employer pays through it. I have been trying all day to log in. I had to go to the App Store to update after it kept failing to log me in.. now the app is updated and won’t let me log in at all..

Garbage

Imagine the morning you’re supposed to receive your direct deposit you instead wake up to “you’ll be receiving a paper check for this check” so you have to wait until the following Monday or Tuesday just for you to NEVER receive the physical check. Now imagine that for your last 6 checks. This app is absolutely trash in every way.

Horrible

This app used to be accessible until they required your phone to be iOS 17 and up. What is with useless additions to updates which lock older customers out of usage. This is stupid. This application sucks, the people who run it suck. And they don’t care about you. I’m tired of corporations. This one too. Y’all suck. Just because my phone is old, doesn’t mean I shouldn’t be able to access my payroll. Your company is gutter water.

Trash

No dark mode in-app, no dark icon for iOS dark mode, no way to change current 401k contributions in-app. This company is a joke.

Functionality

They offer services that you cannot use with zero dependability. I pay every single advance on time, and they take away my eligibility after feeding them money.

Scam.

I would have thought it was illegal to require someone to open a bank account to receive their paycheck, but I guess not.

Would Not Stay Logged In on The App+sick time request keeps zeroing out

No way to save password, everytine you have to input password. No way to ‘Stay Logged in’. You clock out for your 10 min break, come back in after 9 mins its already logged you out, start from inputting the password, see that piggy stroll for some tine then click on the Time button at the bottom then click on the Break Over thing… please fix this. I want to STAY LOGGED IN THE APP FOR AT LEAST 30 days without having to input the password again. It is important esp when clocking and out for 10 minute mandatory breaks!!!!!!! Your rival ON THE CLOCK keeps users logged in always. Requesting Sick Time Off - Inputting Hours is GLITCHY - Will not take in time keeps zeroing out on mobile app. Fix it

Awful.

They are now simply refusing to talk to me regarding a very concerning lie that an employee told me. I now don’t even feel comfortable with them having any of my information. I even tried to have my account closed down completely which they claim they can’t do.

Won’t let me spend from Gusto Debit Card on gas

Extremely irritating. Initially I was able to use the card to fill up on gas, but ever since some recent update, every time I try to pump gas, it’ll only use up $1, but the authorization recognizes the full amount. So for example, if you wanted to spend $40 to pump gas, the card will authorize $40, but it’ll only pump $1 - what happens to the other $39? Welp, you just have to wait 2-3 business days for Gusto to recognize you didn’t spend the rest of that, but essentially you have no money from your Gusto Debit Card to work with for a few days. I don’t know what idiotic dev decided to have it work like this. And to be clear, this has happened 3 times now at 3 different gas stations (Speedway Express, Arco, Platinum Gas) so you can’t even tell me it’s because of those gas stations. Ironically, it’ll work fine if I just use it for DoorDash, which I rarely ever use in the first place. Long-story short, the Gusto Debit Card is absolutely useless and now just dead weight. Literally 0 reason to put any of your paycheck on it.

Awful Employer Experience

Useful functions are buried behind trivial functionality “see more options.” There is no way to copy and paste useful employee information. They are constantly pushing upsells to my employees with no apparent way to opt out of predatory marketing.

Too buggy for my family’s health to depend on.

Silently removed my daughter from health insurance, then refused to reinstate her because I didn’t catch their error fast enough.

New update has glitched how you clock in through the app

I don’t know why you companies keep trying to push out useless updates that break the app entirely. Oh cool, the pig is animated now but unfortunately I cannot clock into work so what’s the point. Fix your app

Fix your garbage app

Half the time I can’t clock in, this app always has problems

advance money denials

if it wasnt such a hassle to switch everything over to get my paychecks elsewhere i would not consider using this app. the interface is decent and the app isnt glitchy but the 'advance money' aspect, a core feature they advertise during sign up, only works maybe 30% of the time. they deny you for everything and there's zero way to appeal it. i haven't even bothered to try to talk to customer service because it would be no use as the automated system cant be turned over. they will let you advance, repay it every single time on time (if not early), and then proceed to deny you the same day you get paid over 'inconsistent paychecks' which could mean your paycheck varied by a whopping... $100. so if you repay the loan, miss a day of work or have something happen to you that puts you out a few days of pay, they'll still take part (or most) of your check and then deny you to access any money from your next check which completely screws you over for the next two weeks. it's actually one of the worst working systems i have ever witnessed.

very buggy

i clocked out and had the confirmation for it than got an email saying i was clocked in for over 24 hours

Baffling

Highly do not recommend. Unless you sign up for one of their credit cards or something weird like that they don’t pay you on time. I should be able to get the money I worked for on time, and the worst part is it actually cost them nothing to pay me on time they just choose to not pay me on time because I won’t get there credit card. so from an employee perspective this is a very low quality app. They gatekeep this feature, that is the point of the app. Pay me! lol. Nobody wants to do their job now a days lol.

Gusto Sucks!

Can’t get all of my money out of here. Charging a fee to transfer my money is unacceptable. I got tricked into using this banking app in the first place and I’m glad I never had to rely on it. Gusto Sucks!!!

Fuk gusto

They literally lied to me and said it was connected to chime

Omg the spam they send me

Why am I still getting hit up twice a day by these guys? Stop trying to sell me payday loans, it’s a bad look.

Why are Social Security and Medicare lump together?

I grow weary of having to keep tapping and drilling down to get to the information I need. When I look at the initial splash screen in pay history for a paycheck, it shows me the federal taxes paid, but then it lumps Social Security and Medicare together. I track those separately-if I want to see the individual amounts of each, I have to click again to get to the actual paystub. I really wish it would break these into separate categories on the initial view.

Difficult system

Gotta pay to get your money out even when they’re at fault with the systems set up. I answered the fraud text and card wouldn’t work so I had to pay more money to use my money smh 🤦‍♂️

Raising prices all the time + buggy service

Gusto is the only company who’s rising prices faster than Netflix! Started at $29, now $55 for the same thing. The service have many bugs that they don’t fix. The service was better before.

Delayed pay

I would give this app 5 stars if I could get paid midnight on payday like I have with every other job. It is very frustrating since I get bills taken out on payday, but when it hasn’t hit my account yet I get a charged an overdraft fee from my bank for not having sufficient funds. This could all be avoided if we get paid when we’re supposed to. I have never had it where I get paid in the afternoon in my life