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What users complain about in Gusto Mobile

Payroll & HRApp Store10 Nov 2024 → 21 Sept 2026

42 complaints about Gusto Mobile from 42 people, read from Google Play reviews rated 1–3 stars (10 Nov 2024 – 21 Sept 2026). The complaints have not yet formed a repeated theme. Complaints about v4.2.0 are 5 points more painful than about v4.1.0.

How to read these numbers: Only reviews rated 3 stars or below are collected, on purpose: this is a record of complaints, not a rating. It is not the app's App Store or Play Store score and must not be read as one.
Complaints
42
People
42
one per review
Themes
42
Avg pain
43

What they complain about

Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.

  • Gusto Mobile — Fix your garbage app.
    1 complaint · 1 personpain 40
  • Gusto Mobile — Extremely buggy.
    1 complaint · 1 personpain 40
  • I was annoyed that my money was sitting in this account instead of my bank account so I w…
    1 complaint · 1 personpain 76
  • This app is awful.
    1 complaint · 1 personpain 91
  • Gusto Mobile — Trash.
    1 complaint · 1 personpain 40
  • Pay is never on time don’t get paid till like 3 weeks instead of two week pays had to qui…
    1 complaint · 1 personpain 76
  • Requesting Sick Time Off - Inputting Hours is GLITCHY - Will not take in time keeps zeroi…
    1 complaint · 1 personpain 40
  • Gusto Mobile — That sucks.
    1 complaint · 1 personpain 40
  • It’s very confusing to use.
    1 complaint · 1 personpain 0
  • Gusto Mobile — Awful..
    1 complaint · 1 personpain 40
  • This leaves me stuck without the ability to move forward with the app.
    1 complaint · 1 personpain 40
  • it's actually one of the worst working systems i have ever witnessed.
    1 complaint · 1 personpain 1

Did the last release help?

Complaints about v4.2.0 are 5 points more painful than v4.1.0. App Store only — Play reviews carry no version.

  • v4.2.0
    505 complaints15 Sept 2026
  • v4.1.0
    455 complaints09 Sept 2026
  • v4.0.0
    273 complaints03 Sept 2026
  • v3.78.0
    274 complaints22 Aug 2026
  • v3.76.0
    353 complaints05 Aug 2026
  • v2.81.0
    563 complaints30 Jan 2025
  • v2.80.0
    643 complaints24 Jan 2025
  • v2.76.0
    404 complaints13 Dec 2024
  • v2.75.0
    373 complaints02 Dec 2024

The reviews themselves

40 of 42 complaints, most painful first. Every one links to the review on the store.

  • App Storev4.2.07d agopain 91on the store ↗

    Gusto Mobile — Don’t

    This app is awful.

  • App Storev4.1.013d agopain 91on the store ↗

    Gusto Mobile — Won’t let me spend from Gusto Debit Card on gas

    Long-story short, the Gusto Debit Card is absolutely useless and now just dead weight.

  • App Storev2.80.027 Jan 2025pain 91on the store ↗

    Gusto Mobile — Gusto is horrible

    Gusto Mobile — Gusto is horrible.

  • App Storev2.78.112 Jan 2025pain 91on the store ↗

    Gusto Mobile — Trash App

    App is absolutely garbage!

  • App Storev2.81.030 Jan 2025pain 88on the store ↗

    Gusto Mobile — Delayed pay

    It is very frustrating since I get bills taken out on payday, but when it hasn’t hit my account yet I get a charged an overdraft fee from my bank for not having sufficient funds.

  • App Storev2.80.024 Jan 2025pain 76on the store ↗

    Gusto Mobile — My money disappeared

    I was annoyed that my money was sitting in this account instead of my bank account so I was trying to transfer it it apparently transferred twice I had 96 dollars in my account that 96 is now missing I’m so done with this app

  • App Storev2.78.028 Dec 2024pain 76on the store ↗

    Gusto Mobile — Garbage app

    Pay is never on time don’t get paid till like 3 weeks instead of two week pays had to quit working to whoever uses this app to do payroll people got bills to pay ain’t nobody got time worrying about when is my next check coming and is alwa…

  • App Storev2.75.005 Dec 2024pain 70on the store ↗

    Gusto Mobile — Worst app in the history of history.

    Never been so frustrated using any sort of app of any kind of app in my life.

  • App Storev3.58.03d agopain 40on the store ↗

    Gusto Mobile — Horrible

    Gusto Mobile — Horrible.

  • App Storev4.2.04d agopain 40on the store ↗

    Gusto Mobile — Trash

    Gusto Mobile — Trash.

  • App Storev4.2.07d agopain 40on the store ↗

    Gusto Mobile — Scam.

    Gusto Mobile — Scam..

  • App Storev4.2.09d agopain 40on the store ↗

    Gusto Mobile — Would Not Stay Logged In on The App+sick time request keeps zeroing out

    Requesting Sick Time Off - Inputting Hours is GLITCHY - Will not take in time keeps zeroing out on mobile app.

  • App Storev4.1.012d agopain 40on the store ↗

    Gusto Mobile — Awful.

    Gusto Mobile — Awful..

  • App Storev4.1.013d agopain 40on the store ↗

    Gusto Mobile — Awful Employer Experience

    Gusto Mobile — Awful Employer Experience.

  • App Storev4.1.013d agopain 40on the store ↗

    Gusto Mobile — That sucks

    Gusto Mobile — That sucks.

  • App Storev4.0.021d agopain 40on the store ↗

    Gusto Mobile — New update has glitched how you clock in through the app

    I don’t know why you companies keep trying to push out useless updates that break the app entirely.

  • App Storev4.0.021d agopain 40on the store ↗

    Gusto Mobile — Fix your garbage app

    Gusto Mobile — Fix your garbage app.

  • App Storev3.78.022 Aug 2026pain 40on the store ↗

    Gusto Mobile — Gusto Sucks!

    Gusto Mobile — Gusto Sucks!.

  • App Storev3.77.013 Aug 2026pain 40on the store ↗

    Gusto Mobile — Very inconsistent, terrible payroll app

    Gusto Mobile — Very inconsistent, terrible payroll app.

  • App Storev3.76.009 Aug 2026pain 40on the store ↗

    Gusto Mobile — Omg the spam they send me

    Gusto Mobile — Omg the spam they send me.

  • App Storev3.76.005 Aug 2026pain 40on the store ↗

    Gusto Mobile — Difficult system

    I answered the fraud text and card wouldn’t work so I had to pay more money to use my money smh 🤦‍♂️

  • App Storev2.81.004 Feb 2025pain 40on the store ↗

    Gusto Mobile — Do not use this app

    This app is a payroll nightmare for the employees.

  • App Storev2.81.001 Feb 2025pain 40on the store ↗

    Gusto Mobile — Raising prices all the time + buggy service

    Gusto Mobile — Raising prices all the time + buggy service.

  • App Storev2.79.016 Jan 2025pain 40on the store ↗

    Gusto Mobile — Don’t do this to your employees

    It’s a terrible experience.

  • App Storev2.76.018 Dec 2024pain 40on the store ↗

    Gusto Mobile — Worst pay app

    Gusto Mobile — Worst pay app.

  • App Storev2.76.017 Dec 2024pain 40on the store ↗

    Gusto Mobile — Cannot log into app

    This leaves me stuck without the ability to move forward with the app.

  • App Storev2.76.014 Dec 2024pain 40on the store ↗

    Gusto Mobile — Glitchy

    Gusto Mobile — Glitchy.

  • App Storev2.76.013 Dec 2024pain 40on the store ↗

    Gusto Mobile — Extremely buggy

    Gusto Mobile — Extremely buggy.

  • App Storev2.75.005 Dec 2024pain 40on the store ↗

    Gusto Mobile — Simply doesn’t work

    Just a worthless app if you’re using it for submitting time off requests.

  • App Storev2.74.022 Nov 2024pain 40on the store ↗

    Gusto Mobile — Slow

    U need to fix the app I cannot even log in !!!!

  • App Storev2.72.010 Nov 2024pain 40on the store ↗

    Gusto Mobile — Trash

    Gusto Mobile — Trash.

  • App Storev4.2.06d agopain 37on the store ↗

    Gusto Mobile — Functionality

    I pay every single advance on time, and they take away my eligibility after feeding them money.

  • App Storev2.78.025 Dec 2024pain 33on the store ↗

    Gusto Mobile — Not satisfied

    If this wasn’t required from my job I would never use or recommend this app to anyone .

  • App Storev3.78.025d agopain 27on the store ↗

    Gusto Mobile — very buggy

    Gusto Mobile — very buggy.

  • App Storev3.78.026d agopain 27on the store ↗

    Gusto Mobile — Expensive fee

    Gusto Mobile — Expensive fee.

  • App Storev3.77.012 Aug 2026pain 27on the store ↗

    Gusto Mobile — Fuk gusto

    They literally lied to me and said it was connected to chime

  • App Storev3.76.006 Aug 2026pain 24on the store ↗

    Gusto Mobile — Why are Social Security and Medicare lump together?

    I really wish it would break these into separate categories on the initial view.

  • App Storev2.80.027 Jan 2025pain 24on the store ↗

    Gusto Mobile — Works well, needs expenses

    I wish they would use this space to create an expense module instead, as my company tracks reimbursed expenses in Gusto.

  • App Storev4.1.015d agopain 13on the store ↗

    Gusto Mobile — Too buggy for my family’s health to depend on.

    Gusto Mobile — Too buggy for my family’s health to depend on..

  • App Storev3.78.028d agopain 13on the store ↗

    Gusto Mobile — Baffling

    I should be able to get the money I worked for on time, and the worst part is it actually cost them nothing to pay me on time they just choose to not pay me on time because I won’t get there credit card.

Questions about Gusto Mobile

What do users complain about in Gusto Mobile?
No complaint repeats yet: the 42 themes so far each hold a single review, so it is too early to call any one of them the main problem.
How many people complain about Gusto Mobile?
42 reviews rated 3 stars or below from 42 people on Google Play, written between 10 Nov 2024 and 21 Sept 2026. The reviews themselves, each linked to the store, are listed on this page.
Did the latest Gusto Mobile update make things better?
Complaints about v4.2.0 are 5 points more painful than about v4.1.0. Measured on 5 and 5 App Store reviews — Google Play reviews carry no version.
Is this Gusto Mobile's store rating?
No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.

Other Payroll & HR apps people complain about

Same vertical, same star-rating rule, most painful first.