What users complain about in Hootsuite - Social Media Tools

can’t reply to own posts on x

it’s so frustrating i have to go to a pc to respond to my own posts on x, as we usually like to post links in the comments.

Can’t sign up with out paying

Won’t let me signup without paying and there’s no other option to at least look around. So if your looking for a third party app for your social scheduling, look else were. It’s a shame they don’t offer at least a look around to see how everything works. They just list 3 specifics that you get with a subscription. With AI on the rise, whats stopping me from prompting AI to tell me the best times to post. I can find that out easy for free. Why are we paying for that in a subscription lol. I just think they are missing out on huge opportunity’s to pivot in the right direction. For that I deleted it.

Great except for very flawed GPT

Hootsuite is exceptional in its overall mission to collaborate and automate social media accounts for one user. There are many robust tools that make it valuable. However, it has a significant flaw in its AI function where the command itself says it's going to optimize your descriptions for each account, but returns only results for the first one. This is not a rare occurrence; it is a bug engineered into the code that happens over, and over, and over. The irony is the extra steps necessary to fix the problem negate much of the streamlining the platform is built for.

app doesn’t work anymore

cannot see anything in the inbox or reply to my own posts anymore

Bug, New Update

Theres a bug in the app where its not refreshing posts. Please fix it.

Sign in is ridiculous

Why is it that I can log in just fine on a browser but when using this app I get an invalid google authenticator code. I have never used the google authenticator. Just make this as simple as the web version.

Keeps freezing mid-post

Great app but recently keeps freezing mid post and i can’t use it!!

TERRIBLE

Great website and service, absolutely awful app. Freezes up on every single use. Every. Single. Use. Almost impossible to use ita that bad.

App Unusable Right Now

The app freezes while trying to put a post together, rendering it completely useless at the moment. The app is the worst part of Hootsuite.

POS App web based

No free demo Registration is immediately asked for money 100+ dollars don’t bother just like their other product useless

SCAMMM

Won’t allow you to cancel during free trial until money is taken out your account. GET A NEW CARD TO AVOID YOURSELF FROM GETTING CHARGED

Locks up, then crashes - consistently

Using it to publish social media posts for work… send one post and it’s fine. Try to compose another and Hootsuite locks up and then crashes. Happens 100% of the time. Latest version of the app, iPhone 17 Pro Max (fully updated). Restarting the phone Durant help.

We loved it for years, but…

We have used HooteSuite as an organization for years and loved it, but is a a daily aggravation now. It drops a newer stream, BlueSky, several times a day and it needs to be reconnected. Therefore many posts have to reloaded by hand because the app did not function. This is true, whether using the desktop version or the mobile version.

App is very glitchy

The desktop online version works fine. The phone app is very glitchy, crashes frequently and is not convenient. Definitely switching to a new posting software when the subscription expires

Wow, what happened to Hootsuite?

Is it just ios? These reviews are a sad state of affairs... Hootsuite was great once upon a time. Is it seriously $150/mo? Lol. Money grab before the ship completely sinks. Correct me if I'm wrong but didnt there used to be a free version with ads? 🤷🏼‍♂️ oh well, I'm definitely not paying that without being able to try it first. Also, on a side note, if you filter reviews by most recent you get a parade of 1 star reviews. How do they have a 4.7 rating? Pretty sus ratings by the App Store

Errors beyond…

Hootsuite has one advantage in that it allows larger videos to prepost. However, there are a whirlwind on nonstop tech issues that is making the app obsolete.

Update issues

Latest update introduced a frustrating bug - of the five social platforms that should show in the planner only two (LinkedIn and X) actually show.

Going down the tubes

This previously excellent app is practically useless at this point. Cannot post on Instagram YouTube or TikTok. What’s the point?

Needs a refresh

Web browser version of Hootsuite works great — ON a macbook, or a mac desktop. But try using it from the browser on your ipad or iphone? No dice. Also — this app store version of Hootsuite is basically unusable on every Apple device. For such an expensive subscription & platform, and the fact that it has been this way FOR YEARS, is unacceptable. Please update & optimize your software & apps! I want to stay a customer.

Where did stickers ghost? 🦉

After one of July 2019 updates, the cutest owl stickers for iMessage I used a lot disappeared( The developer support over at Twitter has pointed fingers at Apple, while all other 3rd party apps’ stickers I have still are at hand and my disposal. I can extract a few recently used in chats owls to re-send, though, but where the plugin did go??? 🥺 The app updates so far proved to be worthless, while my plea in a review form tends to be deleted by the developer’s requests to Apple. P.S. Please bring back the previous white owl 🦉 app icon background too.

Pay first, look later?

I can’t even get into the interface to check it out so I can see if I would like it, or how user friendly it is. Super disheartening. Deleted the app.

They’re not interested in helping you

The app is very limited and doesn’t work with recent platforms like Threads and BlueSky. And then the web version doesn’t work on tablets. Hootsuite seems more interested in unnecessary new features while refusing to ensure the basic features work properly. Very unresponsive help desk.

Forced to update; immediately crashes

App will no longer open without crashing in latest update, which I was forced to download. Completely unusable. Please fix.

SCAM!

doesnt work & just tried to charge my card 1500 dollars

Immediate crash

Immediate crash

Bad customer service

I cancelled and they auto billed me. I never used product during billing period and they would not refund the auto bill of more than 1k. Product not worth the price.

Expensive

Downloaded the app, opened it up, was immediately asked for £149 a month. Deleted. Ridiculous 🤣

No way to post stories? ZERO help or customer service

Really would love to use this platform but onboarding is a nightmare. I don’t have the create stories option in my dashboard and there is no way to get help or customer service. For the $$$$$$ price they really need to do better. There’s also a allegedly a grid planning app, but can’t get that to work either. What a disaster. I read good and bad reviews and now I totally understand the bad reviews because this is brutal and for for the price they should offer customer service and tutorials that actually function.

Don’t give them your credit card information

I would NOT recommend this app/ site. When they first launched they were amazing. You could have a free account with limited functions. But it was great. Now whoever is running the company doesn’t care about their customer base. My free account got switched to $180 a year. Okay fine. I just saw my Amex today. I got charged $1266 for the year!!! 7 times more in just 1 years time. They have no support. No one answering. Just stuck in a loop of FAQ pages online. I’m shocked and disappointed in the direction of this company. I logged into cancel. And it shows “we will miss you. But you can use your service for the next 12 months” since you already paid for it. And we have no intentions of refunding your money!! As a business owner who’s being hit with inflation and a lagging Economy. I just don’t have the funds to cover this. I’m really at a loss.

Clearly not for people but only for businesses

Free to download not free to use. Couldn’t even create an account without being charged $149 per month. Not honest advertising.

How much?!

This app use to be fantastic. Then they make it subscription only at a stupid high price. It would cost less in wages to hire someone to manually post than this!

The sales team will tell you what you want to hear

After using Hootsuite with a partner for a campaign I reached out to the sales teams to see if Hootsuite would be a good fit. I was assured by their sales teams that my needs would be easily met with their service. I am now for the fourth time reaching out to resolve issues that I was assured that I would not have. Starting to think I was lied to so the sales person could make a sale.

The app stores rippiest ripoff!

Congrats hootsuite. You guys effectively priced yourselves out of my hands. What an absolute rip off. If you’re willing to pay $150/month for this app you are insane!

Garbage

$188 a month to use this app now??? Get outta here

Charged annual fee unknowingly

I echo the reviews about the exorbitant fees (annual lump sum) debited without informed consent. I was debited $1998 for an annual subscription I attempted to cancel through multiple avenues within the trial period. It seems like the app has deliberately made it very difficult to cancel as I believed I had canceled yet still got charged. It is impossible to contact someone directly and I am very stressed to be out of pocket by this amount for a service I never used. A huge cost and amount of emotional turmoil for nothing. Be very careful when signing up for this app.

Takes 1hr to cancel subscription

Our startup just did a trial for a professional plan and saw heaps of value in the product. We decided we wanted to pause the paid plan and come back in 2-3 months and try again and pay for it (as dont need the features yet). However, it was almost impossible to cancel the subscription. After reading 3 x blog articles on how to end subscription, and all of it not working (including downloading the app vs web view) I ended up having to delete my account entirely and remove all the hard work we had done connecting accounts in case we wanted to use again, as could not change the subscription. I am so surprised such a big platform, with other great user experiences, could make changing subscriptions intentionally so difficult (and wasting so much of my time).

SCAMMERS

This app hit my cash app for $1,888 hoping they’d get away with ripping me off so for those of you who use ur cash app and have your banks connected to cash app or have lots of cash deposited into cash app BEWARE OF THESE THIEFS!

Do not try this app

First you won’t be able to cancel your subscription on the app or your cell phone. The online is not responsive with iPhone. The worst!

basically a car payment

If you want to pay $1180 a year for this go ahead, I see this now as an absolute scam and waste of money.

I was happy to pay $50/month. Suddenly they renewed at $100/month without notice and charged my card $1200. $100 is the lowest option and I only use this once or twice a week. Super overpriced and dishonest billing and payments. UPDATE- they have still not replied to my request to change to free account nor refunded. I had to fill out a request from my credit card company to resolve. User interface to manage billing is deceptive and impossible to navigate without googling each thing I wanted