What users complain about in Planoly: Social Media Planner

App won’t open

All the sudden the app will not open, only goes to logo screen and the crashes and closes. I’ve been using this app for…8 years now?

Terrible Update

This update pretty much got rid of so many of the reasons why planoly was great for scheduling. The inability to post without cropping in the planoly app or letting planoly post automatically for you is a PAIN and NOT user friendly. All I wanted was to be able to include 20 photos in a post on planoly but they couldn’t even even get that right. Also the inclusion of AI is terrible, STOP pushing it on your paying users and fix the actual issues.

Disappointed

Never been so saddened by an update in my life. This was one of my favorite apps and now it isn’t even worth downloading. I didn’t use it to post, I used it to plan my feed and they’ve made it so much more difficult to do that. Can’t use it unless you’re actively linked with an account (in my case, Instagram), but when I try to, it keeps sending me to Facebook, despite the fact that I don’t have a FB account. At this point, the app truly is useless for me and I’ll have to cancel my subscription.

Avoid at all costs

I’ve used this app for over 5 years. I’m a social media manager so I have 4 social media accounts on this app. They hadn’t made any updates for over 3 years, a lot of features were outdated. They just did a huge update and it lost all of my draft posts that I’ve put months of work into for all of my accounts. Even before this, anytime I had an issue with a glitch on their site or app, they take over 24 hours to get back to you, and never solve your issue. This has happened multiple times over the last few years. Terrible service, the reason I hadn’t switched services is because I had everything already uploaded into their system. I guess it will be easy to find another service now, since they deleted all my data and drafts in their horrible update. It’s also very expensive compared to other systems out there. Thanks for nothing Planoly!

Honestly, terrible.

I’ve used this app for years, always facing frustration with countless issues. The single benefit that made me keep it was the ability to visually plan multiple feeds within one app by using the drafts folders. It was extremely handy and made up for all of the other shortcomings of the app. I’ve just had to update to the new version to continue using the app and the new interface not only wipes this entire option, but has essentially thrown away all of the ongoing feeds that I’ve been meticulously building for years. I now have to work out how to download all the media I’ve uploaded and spend hours, if not days, re-organising it by memory in another platform. I’m really disappointed and to be frank, shocked, that they would implement these changes without warning their users of the implications to their existing work.

New update not good

The new PLANOLY update is terrible. You can barely see the grid because of the huge “Draft” and “Posted” labels, and deleting a post now requires five additional clicks. The previous version was far more user-friendly. Please let me know if there is an option to switch back to the old layout.

App changed, no longer usable for main function

They’ve replaced the published/unpublished icons with obstructive boxes with words and colours, so the ability to plan out a cohesive or aesthetic feed is gone. Not clear on the new function but it has completely moved away from its original use. Such a disappointing change

Will not connect to accounts

I download planoly every year and i run into the same issue every time: it will not connect to my facebook account. It just keeps saying “error try again later” Its basically unusable for me.

They delete comments and your data even if you’re a paying customer

I’ve been a paying customer for a long time and I looooved the app. I used it for everything. They IG feed planner and I put hours of my life into it. They deleted everything in one day. Hours of my work. No help from customer service and they delete hundreds of comment on their social media pages. I’m going to use Scroll and Planoly instead

Terribly Glitchy

Trying to link my account, hitting fix and nothing happening. Tried multiple times. No interest in an app that doesn’t work, I want to be able to set everything up the first time w it out having to contact support and wait days

Cover photos are a mess

Starting using this app last month and unfortunately it cannot properly load your instagram cover photos correctly. On desktop there’s an option to change your cover photo, but it crashes whenever you click it. Super disappointing. I hope they fix this asap

Glitchy

It glitches everyday. The stats don’t work. I have to find workarounds to get basic things done (like adding to a carousel).

Terrible Experience

This app allowed me to upload and plan all my posts for the next year, around 30… and deleted them all then disconnected my instagram and swapped it for a new one I had just made that was completely unrelated my my MAIN account I was planned posts for. I connect my instagram to 100s of sites and apps with no issues, but no with Planoly, you can plan on not only wasting your time but not being able to do a simple account link I could do 15 years ago. Yeah cool logo and rebrand… not.

Not worth it

The app itself was wonderful when It worked. However half the time it refuses to post and if you choose to cancel you will charged no matter what. I have went into both my Apple account and my Planoly account and cancelled it. Both confirmed my account was cancelled and I was still Charged for the plan. I will not be using this app again as it has hit my bank account twice after cancellation. I would give zero stars if possible.

Unethical auto-renewal practices

Be careful- this company opts you out of renewal notifications and receipts by default, which is incredibly shady. Any sane individual would *never* agree to that, and personally- I was unaware of several YEARS of charges, with absolutely zero use of the service. Extremely disappointing. Customer service is a joke.

I keep getting junk spam

Started using this and now my personal email gets flooded with spam

App broken, unhelpful & useless

The main issue entails subscribing to get access to 30 monthly templates — which do not exist. It’s an in-app link to an external website, which is broken and it’s a “not found” website. Great. Basically been defrauded. But to get to that point it took 3 painful attempts to link my Instagram account to Planoly. Planoly also has zero ability to distinguish between trial reels (which it shows as standard on your grid) and collab posts (which it doesn’t show on your grid). So as the planoly grid is not a copy of my real grid, the app is useless. Sincerely broken. And I do hope I get a refund for the 10 minutes I was subscribed or I’ll be severely disappointed.

Its useless now

Absolutely useless app. Used to be great for grid planning, now it disconnects from your IG every time you use it. No matter how many ways and times i try to reconnect my IG it simply doesn’t work. Save yourself the annoyance and stress

Always logs me out

So sick of always being logged out like if you want people to use your app make sure it works

Unable to use

Nanas to fix the ‘unable to connect to your Instagram account’ issue after mentioned attempts for months. Have tried removing my account, adding again, following all prompts, deleting and reinstalling app… Cannot use the app.

App deleted 2 weeks of scheduled pins

The app deleted 2 weeks worth of my scheduled pins. I reached out to customer support 6 days ago and still haven’t heard back. This company has terrible customer support.

Horrible from product to customer support

This is the glitchiest, poorest functioning scheduling program I have ever had the displeasure of using. From double charging me the full year price before my trial ended, to having a product that regularly crashes and has never once been fully operational, to having to constantly reauthorize accounts. The analytics tab (if I can get it to show up at all) never has any data accessible. The internal editing system is useless. And uploading media frequently glitches half way through. If my client did not want to use the service until the year contract was up I would never use this program again. It is a nightmare with a pretty color scheme slapped on top. 0 stars would be too high. And their service team, even when provided with video and photo evidence suggests it’s your fault. Then maybe will suggest you update the app (even when the same issues exist in browser). Worst program/company, do not waste your money. Any free scheduler is better than this scam.

ruined

i’ve been using this app for five years and was willing to deal with it constantly logging me out, but now it’s saying i can’t use it unless i have a “professional IG account”?? why? deleting the app.

DONT DO IT!

The app does not work. They also make it impossible for you to unsubscribe once you figure out the app doesn’t work.

Won’t let me create a new account

Deleting the app right after downloading because I went to create an account and kept getting an error saying my account couldn’t be created due an account existing with my email address - which is interesting because I’ve quite literally never heard of this app until today AND the App Store shows the difference in the download icon for when you’ve previously downloaded an app before vs a brand new download, the cloud icon was not present when I downloaded it. I also did a search in my email inbox and there’s zero evidence that I would’ve ever previously made an account or deactivated it or anything at all.

Too many bugs

We tried Planoly for three years with our business. Each year we clung on hoping the glitches, constant logging out, changing of passwords, mixed feeds, missing photos etc. would improve. But they never got better. Hopefully they work to improve this for a more seamless experience for others!

System glitch

Planoly offers a great app in a lot of ways—- but litterally it logs you out creating the most frustrating TIME CONSUMING issues. Troubleshooting connectivity issues isn’t easy.

Wow, bad

I stopped using this app for a long time because I kept having problems with it. I’m trying it again now and it’s… so bad. I don’t understand what’s going on. No matter what I do, I can’t just see my photo grid; it’s all mixed up with my video grid. I’m unable to just see my photos. I’ve looked everywhere, tried everything, looked at all the help pages… it simply will not show me my photo grid. Super unclear, super user unfriendly. Deleting it again.

great concept, bad technicalities

This app is great for planning one’s instagram feed. Dare I say, it’s the must have for it. However, it has multiple bugs I keep cursing. For one, you cannot have more than 9 as they somehow get jumbled in the feed randomly. Two, you keep logging out automatically. Three, your ig account always needs to reconnect and the message still stays. Four, this recent update with the new icon has my app crashing each time I try to open the app. It was great sadly.

THE APP DOES NOT OPEN

its annoying! you cannot do anything

Crashes

App keeps crashing after creating an account.

App Malfunction, poor customer service.

I’ve been using this app for 7 years now. There was a glitch with their new update and customer service gave instructions on how to “fix” the issue. What they asked me to do caused over 100 pre-planned posts to be deleted. I no longer have access to the photos and the countless hours I spent organizing these posts (captions, grid, timing, etc) were for nothing. I am at a total loss.

Could Be Great - But Isn’t

The number of issues I’ve had with this app are so infuriating. Not syncing with my account so I can’t even see my grid. Logging me out when I eventually do get it synced up. NOT worth the money but now I’ve subscribed and have until September to maybe get past the glitches for $80. Boo.

Terrible

I used to love this app! Now I can’t log so I’m canceling. Don’t waste your time and money

New update bad

Used to work great, but now is super buggy and I can’t even connect my account

Breaks a LOT

The app breaks a lot. The app logs you out a lot. When you tap “fix now” to reconnect your IG account, nothing happens, nothing loads (I hope they’ve heatmapped this button for analytics). When things do load, load times are horrendous. There’s a lot they need to fix. Would give it less than one star if I could.

new branding is a dealbreaker

update: the new branding is so ugly, dull, and corporate - i don't want to see it on my device. i can find a boring buggy scheduler app anywhere, so why am i paying for this? at least before it was stylistically different from every other app. ---- I keep getting badges & banner notifications about things I don't want to see, both in app and on my phone - like Planoly blog posts, their product updates etc. I don't want to turn off ALL access to notifications, so I can still get actual posting notifications. But I'm trying to limit distractions and especially ads/promotional stuff in my everyday life. So I revoked access, but now when I open the app, it says I MUST have notifications turned on to use the app properly. I've turned off "product" notifications in the app, but I'm still getting notifications on my phone!! And they send me messages promoting their items which turn on badges on the app icon. Do YOU like having the red badge on your apps? Especially for things that you don't care about? Planoly - I've paid for your service for years now. I follow your blog/mailing list and Instagram. I don't need to have badges/banners to use your service. Please respect your users' attention and choices, and stop with these unnecessary notifications.

Unable to link

After years of use I am now unable to link my instagram after recent updates. Because it’s not a business account (which I don’t want it to be) I have to link through Facebook. But when I do it says no accounts are linked … yet they are very clearly linked in my Meta Accounts Centre. Unsure why they had to change something as basic as this to make it not functional for those who plan their instagram for personal use only.

Horrible update

I’ve been using Planonly since day one, since many years ago. Everytime they update, my account always encounter issues with linking and I had to relink uncountable times ever since, yet I still tolerated it. Now with the latest update, there was NO WAY to relink the account anymore and it ALWAYS shows error code and fixing issues, otherwise it makes me change my personal instagram account to a professional one OR upgrade the payment plan to continue using. Terrible experience that has removed all my scheduled photos that I spent a lot of time setting up.

Complicated, long way round having things done!!

I was hoping to use this app to take the stress away having to post multiple posts and stories on insta and different platforms. Unfortunately app is not the friendliest/easiest setup to use. Every post has to be single-handedly added to various platforms with times set over and over again, captions, hashtags rewritten etc. Mistakes keep popping up. You can not create a post and simply send it to all platforms in one go as in copy/paste principle. You have to redo the same post for every single platform and account!!!. Can not add music to stories on insta, loads of either minuses. I really wanted to enjoy this app and hoped it will make my life easier.. instead wasted a lot of time setting it up and uploading 6 posts to my social media and for all that you will also have to pay!! I paid £15 which was supposed to be unlimited uploads and it only gave me 60!!! Really didn’t work out for me. Will look into subscribing to a different app to use in future.