{"data":{"items":[{"id":"355aef88-88b0-4d49-b387-9f05be34e10f","excerpt":"UPS — This app is horrible — I tried changing my delivery the last few days it would not let me in app or outside of the app the options were blocked out out all three day I tried to get my package but missed it and now it’s being returned to sender with still no other available options oh and the call center is useles","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":1.0196095,"occurredAt":"2026-09-19T11:52:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"feature_request","painScore":0.87658185,"sentiment":-1,"confidence":0.54333335,"matchedPatterns":["terrible","still_cannot","solution:app"],"statement":"I tried changing my delivery the last few days it would not let me in app or outside of the app the options were blocked out out all three day I tried to get my package but missed it and now it’s being returned to sender with still no othe…","title":"UPS — This app is horrible","body":"I tried changing my delivery the last few days it would not let me in app or outside of the app the options were blocked out out all three day I tried to get my package but missed it and now it’s being returned to sender with still no other available options oh and the call center is useless","offTopic":false},{"id":"b80dc85a-0c6a-4164-9549-824e1bb2a5c4","excerpt":"UPS — Unacceptable — The app is a total joke as much as the service itself, I can’t change the delivery options, when I try to pay for better service the app throws up different errors and now doesn’t offer the upgrade, your drivers are a joke in terms of professional conduct, getting a hold of customer service is just","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-08T11:57:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["solution:app"],"statement":"The app is a total joke as much as the service itself, I can’t change the delivery options, when I try to pay for better service the app throws up different errors and now doesn’t offer the upgrade, your drivers are a joke in terms of prof…","title":"UPS — Unacceptable","body":"The app is a total joke as much as the service itself, I can’t change the delivery options, when I try to pay for better service the app throws up different errors and now doesn’t offer the upgrade, your drivers are a joke in terms of professional conduct, getting a hold of customer service is just as bad and when they say they will escalate the call and I’ll get a return call in the next 30 minutes to an hour I get absolutely nothing, this has been by far the worst experience with this company and if I never have to have a delivery from you people again it will be a blessing, completely unacceptable.","offTopic":false},{"id":"7d6f3e03-0eba-44d3-820d-feb57166c20c","excerpt":"Veho Driver — Depressing — Veho Dallas: If I could evaluate this application it would be 1/10. Too many packages on the route, the application too slow, it does not have its own map, they do not provide key information to access the delivery places, excess of miles, the time they offer is not enough to deliver so many ","url":"https://apps.apple.com/us/app/id1457078986?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-09-20T14:23:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["solution:application"],"statement":"Too many packages on the route, the application too slow, it does not have its own map, they do not provide key information to access the delivery places, excess of miles, the time they offer is not enough to deliver so many packages, ther…","title":"Veho Driver — Depressing","body":"Veho Dallas: If I could evaluate this application it would be 1/10. Too many packages on the route, the application too slow, it does not have its own map, they do not provide key information to access the delivery places, excess of miles, the time they offer is not enough to deliver so many packages, therefore the delivery time they say is a hoax, the terrible customer service, the attention in the horrible factory, in short all that is wrong for its drivers is this application. If you want to get depressed, work with Veho.","offTopic":false},{"id":"980f7634-a262-4cad-a609-829a5c9ee8aa","excerpt":"UPS — Slow moving packages — If I didn’t have the app I wouldn’t see how long my packages sit at UPS facilities without moving. They will arrive at the final UPS destination facility before 4:00 a.m. on Friday mornings and say processing at destination facility and then sit there until Monday before going out for deliv","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"request","weight":0.52646667,"occurredAt":"2026-09-19T02:10:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"recommendation_request","painScore":0.06,"sentiment":0,"confidence":0.49666667,"matchedPatterns":["recommend","solution:app"],"statement":"Don’t recommend the UPS app or their delivery services.","title":"UPS — Slow moving packages","body":"If I didn’t have the app I wouldn’t see how long my packages sit at UPS facilities without moving. They will arrive at the final UPS destination facility before 4:00 a.m. on Friday mornings and say processing at destination facility and then sit there until Monday before going out for delivery instead of getting delivered on a Friday. When I ship I use the USPS and FedEx because they move packages faster and even deliver on Saturday. Don’t recommend the UPS app or their delivery services.","offTopic":false},{"id":"0c7fbda8-a402-41bf-85c8-624d4f7ee329","excerpt":"Drive and Shop with Shipt — Delivery window — I love doing shipt but I wish they were a little more lenient when only a couple minutes past the delivery window especially during winter and when having issues finding items/getting a hold of customer.","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"request","weight":0.47527993,"occurredAt":"2025-12-31T23:28:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"feature_request","painScore":0.24,"sentiment":0.8333333,"confidence":0.38329026,"matchedPatterns":["wish","product:Drive and Shop with Shipt"],"statement":"I love doing shipt but I wish they were a little more lenient when only a couple minutes past the delivery window especially during winter and when having issues finding items/getting a hold of customer.","title":"Drive and Shop with Shipt — Delivery window","body":"I love doing shipt but I wish they were a little more lenient when only a couple minutes past the delivery window especially during winter and when having issues finding items/getting a hold of customer.","offTopic":false},{"id":"b180a369-6ccf-4819-99d6-366014a2e8e8","excerpt":"UPS — Delivery man can’t read numbers — Delivery man delivered my package to the wrong address. \nMy neighbor next to me is 624 and I’m 637.\nGranted we are next to each other but the numbering was so off it was aggravating. And contacting for support is just a round circle of redundancy.","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.33525,"occurredAt":"2026-09-18T23:39:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.279375,"matchedPatterns":["product:UPS"],"statement":"Delivery man delivered my package to the wrong address.","title":"UPS — Delivery man can’t read numbers","body":"Delivery man delivered my package to the wrong address. \nMy neighbor next to me is 624 and I’m 637.\nGranted we are next to each other but the numbering was so off it was aggravating. And contacting for support is just a round circle of redundancy.","offTopic":false},{"id":"c9bd76bc-0366-4515-8de5-6e91cbe60fe7","excerpt":"UPS — 2nd delivery to the wrong address — PLEASE MAKE SURE YOUR DRIVERS LOOK AT THE ADDRESS ON THE BOX. I have had to go 1 street over to retrieve my package.  Same number , BUT DIFFERENT STREET","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.2376,"occurredAt":"2026-09-07T22:50:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.198,"matchedPatterns":["product:UPS"],"statement":"UPS — 2nd delivery to the wrong address.","title":"UPS — 2nd delivery to the wrong address","body":"PLEASE MAKE SURE YOUR DRIVERS LOOK AT THE ADDRESS ON THE BOX. I have had to go 1 street over to retrieve my package.  Same number , BUT DIFFERENT STREET","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":7}],"total":7}}