What users complain about in UPS

Glenda Herbert

Delivered to the wrong address it went next door to number 2 Barton Avenue. It was not signed for either just left in there hallway . Very disappointed.

Poor quality

Can’t enter my own address into app. Even when I select one of the addresses it doesn’t enter anything into line one.

Abysmal App

Some pure basic features missing like “leave in a location” any ability to instructed the delivery driver how to deliver the parcel, or even understanding when they’re close to arrival. Just a disgrace of an app in this day and age.

No access code

Cannot collect item from locker as I have no code. The woman in the shop was unbelievably unhelpful

In

The UPS app won’t recognise my address despite my living at that address for over 30 years. Consequently it won’t allow me to use the app. No option to contact UPS or to correct their error. Totally useless and a familiar example of incompetent faceless computer driven organizations.

Awful

Awful site trying to change delivery day, going round in circles on site, called help number talking to robot. Awful

Clunky and useless

It does not recognise or let me enter my home address. Refuses to let me delay a delivery time. And forces nonsense responses to requests for help. Was it programmed by a child?

Shocking

Worst app ever never works as it should can’t reschedule pointless app don’t bother useless company also thieves!

Be careful Canadian when shipping with UPS

packages being stolen from ups warehouse..within two three three packages stolen …Morning out for delivery Than boom Gone.!! No delivery..Scanned in warehouse at night and stolen..! No response no help from UPS..

The worst

Everytime I use UPS my parcels sit at the depot for days and days before they are delivered. Just for no reason. No other company like Purolator, Can Post or Amazon have any issues with this. When I purchase online and I see it’s coming UPS, I’d rather just buy elsewhere!!

Very Poor Service

3 delayed deliveries, another was meant today (Saturday) and now changed to Monday. Much improvement needed.

Andrew

Absolute garbage. Trying to set up personal account to enable delivery to UPS access point and it continually tells me my email is not valid.

Offers tracking

Tracking not working gone from 12.15 to 3.15 to delivery by end of today. No tracking available why use the app

Useless parcel service

I am convinced that UPS actually means useless parcel service or useless people service. Either way you guys are useless. You cannot even deliver a package without damaging it. And if you get around to actually deliver delivering it, you deliver it way beyond the time you said you were supposed to. You guys are absolutely phenomenally astoundingly useless I hate you people.

Frustrates

This service is not properly implemented. For example; it is impossible to actually supply an address, as it only offers a google suggested option for line one. Wrong for both of my addresses in two countries. Thus when despatch address is wrongly completed by sender, it is impossible to correct. This has caused delivery to go wrong for me

No real updates

Can’t update address, can’t speak to a real person, package stuck somewhere.

No updates

Worst carrier ever no updates no explanations

Worst delivery company

The app doesn’t let you update your delivery address (even though it’s correct) and then refuse to deliver your item, despite the correct address being on there. This is the worst delivery company I have had so many issues previously when them not delivering parcels even they are out for delivery and then just returning them to the seller dispute being in when they are due to be delivered. NEVER USE THEM!

Poor

I cannot find a place on the app to designate a safe place to leave the item if i am out. This is extremely poor.

Unusable

Cannot update anything on the app, no updates on where driver is, I was in and no delivery attempted but said it was. Shocking experience twice with this company. No other option offered by seller otherwise would choose another delivery method

Slow delivery

Why does it take an entire week to deliver a pkg from Ohio to Az

We’re sorry?

Message says UPS routed it in wrong direction, does that mean you will reimburse me for the $100 next day air?

Wrong package delivered

UPS sent me the wrong package .a package that was shipped with a totally different address, different name to my home address .. the driver then takes a picture of it as if it was MY package and drove off with MY package …where is my package that I paid to have delivered overnight???

JohnOfEnfield

I find it impossible to create and reuse the same sign-on information. It’s probably not the vault of UPS but a CD problem with Apple.

Customer service sucks

They cant give me an answer on why my package has been delayed for 10 days other than “packages traveling far distances aren’t scanned all the time”. Filed a claim on the package and guess what… no response days later as expected. Use FEDex or USPS at any time. You will get bad ratings until you resolve my issue.

Constant error codes! “Please try again later”

I have always had problems on the UPS website. No matter what computer, phone or iPad I’m on, this website is never user-friendly.

Cup

My cup lid was busted so I can’t use it so I wanna refund

Package Was Not on Truck and Lied to by Agent

It was supposed to be on the truck but the driver stated it was not when he got here. (That was on a Saturday) COOL right… I’ll wait til Monday…. Well Monday came and went I was told via email and an agent it would be here before day ends, but it was not. I was told by another agent it never was scanned in today and was still at the warehouse. She also said if it is not scanned in by 9AM Tuesday, to file claim so they can investigate what happened to my package. This is a part for my vehicle. My vehicle is inoperable without it, therefore, it is imperative I get this package. Without this part, it is causing me money on the back end with getting a rental. I am extremely ticked to say this least.

Slow delivery and not updated

Product was supposed to be today and the last update was three days ago

Still no package

Package should have arrived on the 23rd!! It’s still sitting in Mesquite, TX and has been there 2 days!! I could drive there and back faster!!

Slow delivery

Do not recommend, go with USPS

Unable to have package held at pick-up location

I’ve tried multiple times to have my package held at a pick-up location. And every time, the request goes in and I never hear back from UPS, despite being logged in and despite having a premium account. I’m not sure I’m going to stick with this account next year.

Navigation is slow!

I paid the annual fee to have unlimited delivery upgrades. It worked for one of my packages. The other one I ended up having to pay for because it’s too slow in pulling up my choice account, which I paid for. I am owed a refund for my second package. I kept having to login and then it would redirect me from the app to the actual website, which defeats the whole purpose of doing anything in the app. I verified my identity several times and it still didn’t track. It’s very frustrating. They need to fix this.

Horrible service

The information on the app keeps changing. You lost my package on the app yesterday and today you show you delivered it to me.

No

Always late, often “lost” if it’s a schedule on medication.

Lost package.

Notified by text message to pick up scanned in package at UPS access store at 4500 Williams Dr 212, Georgetown, Tx. Employees could not find package. Told me to contact sender!?! They must have given my $2000 hearing aids to another custody mistake. It appears the manager of the UPS access store did not want to accept responsibility for losing my package.

Late delivery and driver liars

I got a email tell me that my delivery couldn’t be delivered because I didn’t provide a code for the gate, I don’t have a gate I’m leaving it open condominium, I have to wait 2 days to get my package, and was a wine bottle, so frustrating

Tracked package delivery

It’s now close to 30 minutes past the end of your stated delivery time….8:45-12:45 and nothing has arrived. Nor has the info been updated. Very frustrating.

No delivery

Been told delivery today double checked now there’s no date set for delivery terrible customer support

Atrocious service

Informed that that a parcel has been sent with an incomplete address but every attempt to update my address is met with another hurdle. The worst experience I’ve ever had online with a courier service