What users complain about in UPS
33 complaints about UPS from 33 people, read from Google Play reviews rated 1–3 stars (06 Sept 2026 – 19 Sept 2026). The complaints have not yet formed a repeated theme. Complaints about v10.34.2 are 13 points more painful than about v10.34.1.
What they complain about
Complaints grouped by meaning, largest group first. Each name is a verbatim fragment of something somebody wrote, not an editorial label.
So confusing to do this I’m completely upset.
1 complaint · 1 personpain 20UPS — Terrible app.
1 complaint · 1 personpain 40Don’t recommend the UPS app or their delivery services.
1 complaint · 1 personpain 6Absolutely the worst experience.
1 complaint · 1 personpain 40UPS — Slow two day air..
1 complaint · 1 personpain 20The app is a total joke as much as the service itself, I can’t change the delivery option…
1 complaint · 1 personpain 40Been waiting 12:30-4:30 and still no show of my package.
1 complaint · 1 personpain 69The delivery was left out at end of fence quite a distance from the house delivered at 8:…
1 complaint · 1 personpain 27Navigating through this site is terrible.
1 complaint · 1 personpain 51UPS — Worst app and online experience.
1 complaint · 1 personpain 40I wish the app would just let me choose when to refresh.
1 complaint · 1 personpain 63Customer service was horrible, the AI automated loop is infuriating and of no help.
1 complaint · 1 personpain 89
Did the last release help?
Complaints about v10.34.2 are 13 points more painful than v10.34.1. App Store only — Play reviews carry no version.
- v10.34.2525 complaints19 Sept 2026
- v10.34.13910 complaints18 Sept 2026
- v10.33.14618 complaints06 Sept 2026
The reviews themselves
33 of 33 complaints, most painful first. Every one links to the review on the store.
UPS — Worst package delivery ever in Spain
It was a nightmare that I couldn’t reach out to costumer service and get some assistance.
UPS — Still waiting……
Customer service was horrible, the AI automated loop is infuriating and of no help.
UPS — UPS sucks
Impossible and frustrating
UPS — This app is horrible
I tried changing my delivery the last few days it would not let me in app or outside of the app the options were blocked out out all three day I tried to get my package but missed it and now it’s being returned to sender with still no othe…
UPS — Thật là tồi tệ
UPS — Thật là tồi tệ.
UPS — Lost Deliveries and Late Deliveries
Missing package delivered to wrong address, still missing, and no updates from either UPS or retailer.
UPS — Not accurate delivery time
Been waiting 12:30-4:30 and still no show of my package.
UPS — Forces Refresh Frequently
I wish the app would just let me choose when to refresh.
UPS — Ups is terrible
UPS — Ups is terrible.
UPS — Navigating site
Navigating through this site is terrible.
UPS — Annoying
The app prompts me for a review every 10 seconds…which is really annoying.
UPS — Horrible site to update address changes
UPS — Horrible site to update address changes.
UPS — Terrible company, app, and service
UPS — Terrible company, app, and service.
UPS — Next day air slow to get package 330 pm still nothing
UPS — Next day air slow to get package 330 pm still nothing.
UPS — Terrible Service
UPS — Terrible Service.
UPS — Terrible
Terrible AI assistant
UPS — Worst app in the history of man.
UPS — Worst app in the history of man..
UPS — Catch 22 at every turn
Absolutely the worst experience.
UPS — Confusing options to me
UPS — Confusing options to me.
UPS — Unacceptable
The app is a total joke as much as the service itself, I can’t change the delivery options, when I try to pay for better service the app throws up different errors and now doesn’t offer the upgrade, your drivers are a joke in terms of prof…
UPS — Worst app and online experience
UPS — Worst app and online experience.
UPS — Terrible app
UPS — Terrible app.
UPS — It is ok, but not perfect
It would be great if we could add a free text note.
UPS — Delivery
The delivery was left out at end of fence quite a distance from the house delivered at 8:05 pm there was no notification of delivery this was medicine that needed to be refrigerated right away if I did not look it up it would have sat out…
UPS — A failure on every level
UPS — A failure on every level.
UPS — Customer service bad
I am so disappointed with the customer service.
UPS — UPS: U Persistently Suck
I wish I hand an extra hand so I can give this sham of a company 3 thumbs down.
UPS — Delivery man can’t read numbers
Delivery man delivered my package to the wrong address.
UPS — Slow two day air.
UPS — Slow two day air..
UPS — Just a mess
Delivered to the wrong addresses.
UPS — 2nd delivery to the wrong address
UPS — 2nd delivery to the wrong address.
UPS — Confusing
So confusing to do this I’m completely upset.
UPS — Slow moving packages
Don’t recommend the UPS app or their delivery services.
Questions about UPS
- What do users complain about in UPS?
- No complaint repeats yet: the 33 themes so far each hold a single review, so it is too early to call any one of them the main problem.
- How many people complain about UPS?
- 33 reviews rated 3 stars or below from 33 people on Google Play, written between 06 Sept 2026 and 19 Sept 2026. The reviews themselves, each linked to the store, are listed on this page.
- Did the latest UPS update make things better?
- Complaints about v10.34.2 are 13 points more painful than about v10.34.1. Measured on 5 and 10 App Store reviews — Google Play reviews carry no version.
- Is this UPS's store rating?
- No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.
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