{"data":{"items":[{"id":"9264f9cd-3aed-430d-86d3-15c6e97c2948","excerpt":"UPS — Still waiting…… — UPS has continuously failed to deliver my package. According to the tracker, it has been loaded into the truck three times and they cannot find my address, despite multiple UPS deliveries to my home. Customer service claims that the item never shipped from the parts warehouse because of incorrec","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":1.1622667,"occurredAt":"2026-09-09T00:42:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.895,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["terrible","frustrating","solution:service"],"statement":"Customer service was horrible, the AI automated loop is infuriating and of no help.","title":"UPS — Still waiting……","body":"UPS has continuously failed to deliver my package. According to the tracker, it has been loaded into the truck three times and they cannot find my address, despite multiple UPS deliveries to my home. Customer service claims that the item never shipped from the parts warehouse because of incorrect label information, however it managed to travel across the country to a city north of me.I have signed up for alerts regarding delivery status changes and received none. The parts warehouse has not shipped a replacement, because UPS shoes the original out for delivery. Customer service was horrible, the AI automated loop is infuriating and of no help. I guess they should stop asking us, “What can brown do for you?”","authorHash":"e2d898644ec2640669cfeb3c62763f1b","rating":1,"offTopic":false},{"id":"7c507ceb-616c-4daa-b302-26ee262f77cf","excerpt":"Drive and Shop with Shipt — I’m not surprised at all — I kept hearing about how generous shipped is they were OK but the hype is unnecessary. I got hired there about three weeks ago and I guess it took three weeks for them to let me go. I guess my own time rating was not good. Cause I accepted a few orders at a time. I","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2026-08-12T23:01:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","solution:service"],"statement":"Their customer service is horrible.","title":"Drive and Shop with Shipt — I’m not surprised at all","body":"I kept hearing about how generous shipped is they were OK but the hype is unnecessary. I got hired there about three weeks ago and I guess it took three weeks for them to let me go. I guess my own time rating was not good. Cause I accepted a few orders at a time. I took the revise and only accepted one order at a time in my account still got deactivated. Let me tell you something about this place. Their customer service is horrible. There is no forgiveness. If you’re late,  they put all the pressure on you even if a customer takes forever to answer about a replacement. What a horrible establishment why would you deactivate someone’s account a month after you hire them you think you give them a chance at least. I one month isn’t a chance I hope you guys learn from all this. You’re just a number that’s it. Ship is not classy at all. I see a class action lawsuit in the near future with them.","authorHash":"9f5b4a1659b9c17b73e9505e99815ca5","rating":2,"offTopic":true},{"id":"899b8e10-1fdc-4bd6-9edc-48b7e578a824","excerpt":"Drive and Shop with Shipt — Bad customer service — Been working for shipt for a few months now no late orders no bad reviews and my account was deactivated with no warnings tried to appeal and it was denied  customer service is useless when it comes to figuring out an issue!  And to say you violated  the agreement and ","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2026-03-16T08:28:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Drive and Shop with Shipt"],"statement":"Been working for shipt for a few months now no late orders no bad reviews and my account was deactivated with no warnings tried to appeal and it was denied customer service is useless when it comes to figuring out an issue!","title":"Drive and Shop with Shipt — Bad customer service","body":"Been working for shipt for a few months now no late orders no bad reviews and my account was deactivated with no warnings tried to appeal and it was denied  customer service is useless when it comes to figuring out an issue!  And to say you violated  the agreement and not tell you what you did to violate is a problem and they are not willing to work with you at all. Don’t work for them!!","authorHash":"0c380c7e3ab43c2fd08528da4706884c","rating":1,"offTopic":false},{"id":"c8454082-3af1-4cd1-aa7a-6696c78bb811","excerpt":"UPS — Worst customer service and delivery — Extremely disappointed with UPS Canada.\n\nMy package was originally scheduled for delivery on Thursday, then the delivery date was changed to Friday. Despite providing the correct address, UPS now claims that the address is incorrect.\n\nWhat makes this experience even more frus","url":"https://apps.apple.com/ca/app/id336377331?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2026-10-20T13:44:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Shipping & delivery","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:UPS"],"statement":"What makes this experience even more frustrating is that I have spent the last three days speaking with around 20 different customer service representatives, and almost every person has given me a different explanation.","title":"UPS — Worst customer service and delivery","body":"Extremely disappointed with UPS Canada.\n\nMy package was originally scheduled for delivery on Thursday, then the delivery date was changed to Friday. Despite providing the correct address, UPS now claims that the address is incorrect.\n\nWhat makes this experience even more frustrating is that I have spent the last three days speaking with around 20 different customer service representatives, and almost every person has given me a different explanation. There is no consistent information, no clear resolution, and no accountability.\n\nThe delivery fees were collected in advance, but the service I have received has been far below expectations. Companies like Amazon and FedEx have successfully delivered packages to the exact same address without these issues, so how is my address suddenly incorrect for UPS?\n\nCustomers should not have to spend days chasing their own packages and repeating the same problem to representative after representative.\n\nUPS, please stop giving customers different stories and start providing actual solutions. I expect my package to be delivered promptly, and I hope this feedback reaches someone who can take responsibility and resolve this issue.","authorHash":"491c2bf7114d220dbfdb038c6982fe56","rating":1,"offTopic":false},{"id":"61b5d18a-55ce-4c06-acaa-fc7b902e168d","excerpt":"Rollo - Print Labels & Ship — Upset customer — I don’t know what’s going on with this company lately. I switched from the wired printer to wireless because I was very happy with the product, but since then I’ve had nothing be issues with this printer and with customer service trying to fix issues.","url":"https://apps.apple.com/us/app/id1466976675?see-all=reviews","role":"demand","weight":0.7033171,"occurredAt":"2026-03-16T10:43:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"alternative_search","painScore":0.73,"sentiment":-1,"confidence":0.40654168,"matchedPatterns":["switching_from","product:Rollo"],"statement":"I switched from the wired printer to wireless because I was very happy with the product, but since then I’ve had nothing be issues with this printer and with customer service trying to fix issues.","title":"Rollo - Print Labels & Ship — Upset customer","body":"I don’t know what’s going on with this company lately. I switched from the wired printer to wireless because I was very happy with the product, but since then I’ve had nothing be issues with this printer and with customer service trying to fix issues.","authorHash":"679827486d638c01dbf44770c456d8e8","rating":1,"offTopic":false},{"id":"f3a10af9-bc37-43e3-9cdc-b9c0909a2f24","excerpt":"UPS — Would give 0 if possible. App times out instantly after inputting tracking number. Website claims wrong password/username even though it works for the app. Then locks you out. Customer service is impossible to understand, and condescending when am able to. Signed up for premium membership, and was still charged a","url":"https://play.google.com/store/apps/details?id=com.ups.mobile.android&hl=en","role":"pain","weight":0.57074195,"occurredAt":"2026-05-20T22:24:47.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.45058575,"matchedPatterns":["product:UPS"],"statement":"Customer service is impossible to understand, and condescending when am able to.","title":"UPS","body":"Would give 0 if possible. App times out instantly after inputting tracking number. Website claims wrong password/username even though it works for the app. Then locks you out. Customer service is impossible to understand, and condescending when am able to. Signed up for premium membership, and was still charged an additional $12 to change delivery date. Unacceptable on every level.","authorHash":"d002146cc32dfdb922387a8b5c2f8b9c","rating":1,"offTopic":false},{"id":"c6ec6ce0-da50-4aa6-9790-b9b859879f6d","excerpt":"UPS — Company Sucks — Lazy drivers refusing to deliver stuff if you names not on a call box. Won’t even attempt to call the number attached to delivery. Customer support is useless as well to help","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.6060271,"occurredAt":"2026-10-07T21:39:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.31729168,"matchedPatterns":["terrible","product:UPS"],"statement":"Customer support is useless as well to help","title":"UPS — Company Sucks","body":"Lazy drivers refusing to deliver stuff if you names not on a call box. Won’t even attempt to call the number attached to delivery. Customer support is useless as well to help","authorHash":"58a2f2fcf4125a053c434adf50480111","rating":1,"offTopic":false},{"id":"e01ebaaa-6ce2-4395-9b2c-aca9965dc712","excerpt":"UPS — Unreliable delivery times — Saying my package to be delivered between 9:30am and 1:30pm and it’s 6:02pm now and still no package and no new updates - unreasonable customer service","url":"https://apps.apple.com/ca/app/id336377331?see-all=reviews","role":"pain","weight":0.5394422,"occurredAt":"2026-10-13T20:34:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Shipping & delivery","intent":"feature_request","painScore":0.75333333,"sentiment":-0.8333333,"confidence":0.30766666,"matchedPatterns":["still_cannot","product:UPS"],"statement":"Saying my package to be delivered between 9:30am and 1:30pm and it’s 6:02pm now and still no package and no new updates - unreasonable customer service","title":"UPS — Unreliable delivery times","body":"Saying my package to be delivered between 9:30am and 1:30pm and it’s 6:02pm now and still no package and no new updates - unreasonable customer service","authorHash":"7f3e4bbf610ea3b084a4567b1cd24872","rating":1,"offTopic":false},{"id":"4914ecf9-d512-4af7-b304-7454a532aa1f","excerpt":"UPS — Package damaged — They received my package and it’s been sitting at the warehouse for like 10 days. After they destroyed it 13 days later, they let me know that the package has been destroyed damaged in discarded. I am very disappointed with this delivery or not delivery.  Pretty much they had the package interio","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-10-14T16:45:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:UPS"],"statement":"Horrible horrible customer service.😡","title":"UPS — Package damaged","body":"They received my package and it’s been sitting at the warehouse for like 10 days. After they destroyed it 13 days later, they let me know that the package has been destroyed damaged in discarded. I am very disappointed with this delivery or not delivery.  Pretty much they had the package interior house thrown around probably stepped on. Who knows what they did to it and then 13 days later they let me know what happened to it. Horrible horrible customer service.😡","authorHash":"8d8d27e3a2861c4678bc28d24cb4fff9","rating":1,"offTopic":false},{"id":"57e78e5e-2aaf-4815-86de-6397464226d7","excerpt":"UPS — I can’t believe you’re still in business. — Laughable “service”. Overnight shipments take a week, refunds impossible, customer service sucks, app is outdated trash technology… use UPS if you want a run around. Important package? Use them - they’ll make it a fun fake out game, telling you it’s “almost there” and “","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-15T19:00:29.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:UPS"],"statement":"Overnight shipments take a week, refunds impossible, customer service sucks, app is outdated trash technology… use UPS if you want a run around.","title":"UPS — I can’t believe you’re still in business.","body":"Laughable “service”. Overnight shipments take a week, refunds impossible, customer service sucks, app is outdated trash technology… use UPS if you want a run around. Important package? Use them - they’ll make it a fun fake out game, telling you it’s “almost there” and “arriving soon”. Then they’ll politely apologize, and provide you a new delivery date. They’re THE place if you’re looking to waste your time and money.","authorHash":"2235f0692e41a0df6488ff198e274958","rating":1,"offTopic":false},{"id":"9f605535-6ea2-4735-851c-91764c62f3a7","excerpt":"Drive and Shop with Shipt — Still have no recieved pay from the last week — Wouldn’t recommend. Spark and DoorDash give better offers and won’t fire you for being late to 1 delivery. They also let you explain why you might’ve been late; example: traffic, construction, pin not matching address. Shipt does not and has th","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-01T19:42:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"Shipt does not and has the worst customer support/service.","title":"Drive and Shop with Shipt — Still have no recieved pay from the last week","body":"Wouldn’t recommend. Spark and DoorDash give better offers and won’t fire you for being late to 1 delivery. They also let you explain why you might’ve been late; example: traffic, construction, pin not matching address. Shipt does not and has the worst customer support/service. Do not expect to talk to anyone after deactivation and expect low quality help while delivering. Orders can and will cancel on you too. I am still waiting to receive my pay from last week.","authorHash":"35ebb6394b6419d3805660c2cf784052","rating":1,"offTopic":true},{"id":"e1b985b8-5315-4923-ad0d-89db71ea1381","excerpt":"UPS — Absolutely awful/nonexistent customer service — Don’t bother if you’re just a normal customer. They took a lot of money to deliver a small parcel of prescription medications to my daughter. We are now 2.5 weeks after the due delivery date. My daughter is no longer in the city, & I can’t get a single person in the","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-07-06T17:01:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:UPS"],"statement":"UPS — Absolutely awful/nonexistent customer service.","title":"UPS — Absolutely awful/nonexistent customer service","body":"Don’t bother if you’re just a normal customer. They took a lot of money to deliver a small parcel of prescription medications to my daughter. We are now 2.5 weeks after the due delivery date. My daughter is no longer in the city, & I can’t get a single person in the WHOLE of UPS to even respond, let alone take responsibility for finding a solution. It’s absolutely ridiculously poor customer service. I have written over 15 emails in the last 3 weeks and still nothing. \nIt’s actual medication that she needs and is not able to access in Australia. I have sent the sent the same medication twice already with different carriers and had no issues. But this time I needed a faster delivery and foolishly believed UPS would deliver the service they set out on their website.\nNEVER AGAIN & I will be pursuing this legally","authorHash":"28d34d0aeaeea19259ec241b949ce13e","rating":1,"offTopic":false},{"id":"bb3863dd-7751-48a8-8946-fec460a35e59","excerpt":"Drive and Shop with Shipt — Don’t waste your time — The worst customer service ever.  I had waited 3 years to be approved and when I finally got approved and made a mistake by being late for the drop off due to traffic, which I communicated that with the customer and they said that that would be OK and provided picture","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-03-15T18:49:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"The worst customer service ever.","title":"Drive and Shop with Shipt — Don’t waste your time","body":"The worst customer service ever.  I had waited 3 years to be approved and when I finally got approved and made a mistake by being late for the drop off due to traffic, which I communicated that with the customer and they said that that would be OK and provided pictures as well. The GPS provided me the wrong address and when I called to verify, they said it was the correct one so when I drop the items off and called Customer Service to report it to make sure it was documented, they say everything was OK but the next day I got block.","authorHash":"2d0f5792ea5b9c371583bae3ba31c8f1","rating":1,"offTopic":false},{"id":"2da79310-fd92-4725-b89c-a99e2449929d","excerpt":"UPS — Customer service sucks — They cant give me an answer on why my package has been delayed for 10 days other than “packages traveling far distances aren’t scanned all the time”. Filed a claim on the package and guess what… no response days later as expected. Use FEDex or USPS at any time. You will get bad ratings un","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.4634,"occurredAt":"2026-10-27T16:30:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.331,"matchedPatterns":["product:UPS"],"statement":"UPS — Customer service sucks.","title":"UPS — Customer service sucks","body":"They cant give me an answer on why my package has been delayed for 10 days other than “packages traveling far distances aren’t scanned all the time”. Filed a claim on the package and guess what… no response days later as expected. Use FEDex or USPS at any time. You will get bad ratings until you resolve my issue.","authorHash":"e6e12c01dd6a5811434a7bd4355622ba","rating":1,"offTopic":false},{"id":"79a58584-97d4-42af-9587-c0784e1a3d9b","excerpt":"UPS — Customer service bad — Was redirected several times and ended up being told I can only wait until Monday to receive the package. I am so disappointed with the customer service. While on the phone with an agent I was rudely hanged up on.  Delivery time frame is a lie being told they will deliver between 8 and 12 o","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.453625,"occurredAt":"2026-09-18T22:18:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.358125,"matchedPatterns":["product:UPS"],"statement":"I am so disappointed with the customer service.","title":"UPS — Customer service bad","body":"Was redirected several times and ended up being told I can only wait until Monday to receive the package. I am so disappointed with the customer service. While on the phone with an agent I was rudely hanged up on.  Delivery time frame is a lie being told they will deliver between 8 and 12 only to be super late and told I was not there to receive.","authorHash":"696c906445ebf5859bc31843b40447bf","rating":1,"offTopic":false},{"id":"867c8715-43f6-46d5-9e0f-0539d4e46d7b","excerpt":"Veho Driver — Poor Management and Customer Service — This review is for the Veho station located at 13000 Oakland Park Blvd, Highland Park, MI 48203. The manager at this location is not helpful or cooperative with drivers. Communication is poor, and when drivers need assistance, it is very difficult to get support. I h","url":"https://apps.apple.com/us/app/id1457078986?see-all=reviews","role":"pain","weight":0.4490909,"occurredAt":"2026-09-30T13:24:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.18181819,"sentiment":-0.45454547,"confidence":0.38,"matchedPatterns":["product:Veho Driver"],"statement":"Veho Driver — Poor Management and Customer Service.","title":"Veho Driver — Poor Management and Customer Service","body":"This review is for the Veho station located at 13000 Oakland Park Blvd, Highland Park, MI 48203. The manager at this location is not helpful or cooperative with drivers. Communication is poor, and when drivers need assistance, it is very difficult to get support. I hope Veho improves the management and the way drivers are treated at this location.","authorHash":"062ad56a9c1b0fa2aa257216db47209c","rating":1,"offTopic":false},{"id":"64bbeb27-f064-4d38-a25a-151427739653","excerpt":"UPS — Customer service — UPS has the worst customer service I have ever experienced. When I try to speak with a live agent, the BOT  that answers does not let me speak with an agent. It keeps asking over and over if she can help me. I almost pulled all my hair out trying to just speak with a live human. I guess UPS jus","url":"https://apps.apple.com/ca/app/id336377331?see-all=reviews","role":"pain","weight":0.38405833,"occurredAt":"2026-10-02T16:36:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Shipping & delivery","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.338875,"matchedPatterns":["product:UPS"],"statement":"UPS has the worst customer service I have ever experienced.","title":"UPS — Customer service","body":"UPS has the worst customer service I have ever experienced. When I try to speak with a live agent, the BOT  that answers does not let me speak with an agent. It keeps asking over and over if she can help me. I almost pulled all my hair out trying to just speak with a live human. I guess UPS just doesn't like giving good service.","authorHash":"a79a870cc269253772d964ad101a07c3","rating":1,"offTopic":false},{"id":"41cb2df7-0103-4d02-b395-bf4d45307008","excerpt":"UPS — Poor customer service — Delivery driver didn’t follow delivery instructions, customer service kept on not addressing the issue at hand and then put me on hold while I was speaking and forwarded me to the Spanish customer service line.","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.30289167,"occurredAt":"2026-10-14T14:46:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.239125,"matchedPatterns":["product:UPS"],"statement":"UPS — Poor customer service.","title":"UPS — Poor customer service","body":"Delivery driver didn’t follow delivery instructions, customer service kept on not addressing the issue at hand and then put me on hold while I was speaking and forwarded me to the Spanish customer service line.","authorHash":"3a3c821570777298b0c770b690bb226d","rating":1,"offTopic":false},{"id":"cd17d0fe-a6b9-419f-ab5c-8e54d9ffb951","excerpt":"UPS — Diabolical customer service — Simply abysmal. Package sent from Italy to the UK delivered to address in Italy. Impossible to contact customer service, shocking AI bots for chat, call centre. Can I give you MINUS 5 stars?","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.287375,"occurredAt":"2026-09-27T15:51:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.226875,"matchedPatterns":["product:UPS"],"statement":"Impossible to contact customer service, shocking AI bots for chat, call centre.","title":"UPS — Diabolical customer service","body":"Simply abysmal. Package sent from Italy to the UK delivered to address in Italy. Impossible to contact customer service, shocking AI bots for chat, call centre. Can I give you MINUS 5 stars?","authorHash":"2dc62f0c026cb7f18b467d8a32cb1ec0","rating":1,"offTopic":false},{"id":"a7a6115e-aa79-4bba-9752-b9309fc8b68e","excerpt":"UPS — Terrible customer service — Charged extra without notice. Package was delivered to a business 30 miles away. Spent over 2 hours trying to rectify the situation. NOT WORTH SHIPPING THROUGH UPS","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.2821,"occurredAt":"2026-10-05T15:54:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2015,"matchedPatterns":["product:UPS"],"statement":"UPS — Terrible customer service.","title":"UPS — Terrible customer service","body":"Charged extra without notice. Package was delivered to a business 30 miles away. Spent over 2 hours trying to rectify the situation. NOT WORTH SHIPPING THROUGH UPS","authorHash":"45a4003c4e7add08879fcd1ded4043e1","rating":1,"offTopic":false},{"id":"73507db9-ae44-4240-a868-679b6ce0162c","excerpt":"UPS — Horrible — Bad delivery, bad customer service, burger app. Whatever you despise and hate will emerge while using this delivery company and app.","url":"https://apps.apple.com/ca/app/id336377331?see-all=reviews","role":"pain","weight":0.22330001,"occurredAt":"2026-10-21T12:44:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.1595,"matchedPatterns":["product:UPS"],"statement":"Bad delivery, bad customer service, burger app.","title":"UPS — Horrible","body":"Bad delivery, bad customer service, burger app. Whatever you despise and hate will emerge while using this delivery company and app.","authorHash":"4bc4b3c5d702da6f8b5bd1ae44630e03","rating":1,"offTopic":false},{"id":"83018e34-560c-46e2-9e0a-19cf4da53674","excerpt":"UPS — Poor Customer Service and Liars — Waited all day for my delivery. The driver didn’t even drive up to our house and got a text message “receiver not available”.","url":"https://apps.apple.com/ca/app/id336377331?see-all=reviews","role":"pain","weight":0.21976668,"occurredAt":"2026-10-14T02:53:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Shipping & delivery","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.1735,"matchedPatterns":["product:UPS"],"statement":"UPS — Poor Customer Service and Liars.","title":"UPS — Poor Customer Service and Liars","body":"Waited all day for my delivery. The driver didn’t even drive up to our house and got a text message “receiver not available”.","authorHash":"85f98cd92ba8c67280cb3efce5a0e646","rating":1,"offTopic":false},{"id":"633ea7b2-f07f-43e9-a753-c920e850691b","excerpt":"Veho Driver — Hey — App is very glitchy and customer service is very slow. If they can work on those 2 things, they would be upgraded to a 5","url":"https://apps.apple.com/us/app/id1457078986?see-all=reviews","role":"pain","weight":0.21227501,"occurredAt":"2025-10-04T22:01:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.151625,"matchedPatterns":["product:Veho Driver"],"statement":"App is very glitchy and customer service is very slow.","title":"Veho Driver — Hey","body":"App is very glitchy and customer service is very slow. If they can work on those 2 things, they would be upgraded to a 5","authorHash":"8aaccb7f54adf2588d4b99048093ce6c","rating":3,"offTopic":false},{"id":"ecd2ee46-b14c-4645-b6b2-3cb9876a1414","excerpt":"UPS — No delivery — Been told delivery today double checked now there’s no date set for delivery terrible customer support","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.190225,"occurredAt":"2026-10-24T15:50:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.135875,"matchedPatterns":["product:UPS"],"statement":"Been told delivery today double checked now there’s no date set for delivery terrible customer support","title":"UPS — No delivery","body":"Been told delivery today double checked now there’s no date set for delivery terrible customer support","authorHash":"723b6ee645e002aed9f470c3c6973001","rating":1,"offTopic":false},{"id":"bf6c82c9-1667-4770-8571-e7be10c46d51","excerpt":"UPS — Poor customer service — UPS customer service has went down. Lost packages and in adequate delivery. Very poor now","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.18654999,"occurredAt":"2026-10-17T16:14:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.13325,"matchedPatterns":["product:UPS"],"statement":"UPS — Poor customer service.","title":"UPS — Poor customer service","body":"UPS customer service has went down. Lost packages and in adequate delivery. Very poor now","authorHash":"c29ac216f29771c6e2331cfc51b8ea4f","rating":1,"offTopic":false},{"id":"604be861-d6fa-41c4-9dd8-ea20738044d8","excerpt":"UPS — UPS is a joke — Completely useless company with terrible customer service.","url":"https://apps.apple.com/ca/app/id336377331?see-all=reviews","role":"pain","weight":0.13877499,"occurredAt":"2026-04-04T16:01:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.099125,"matchedPatterns":["product:UPS"],"statement":"Completely useless company with terrible customer service.","title":"UPS — UPS is a joke","body":"Completely useless company with terrible customer service.","authorHash":"b1ffe315a51683cb224501bdd9bab9f1","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":25},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":26}}