{"data":{"items":[{"id":"9e1beb70-b0b2-4af1-89eb-e683f5ae8c3a","excerpt":"King Product Options, Variants — If I could leave 0 stars I would. The customer service was awful, unhelpful, and rude. After being very clear over email with what the problem they continued to tell me there was no issue and be dismissive. Multiple attempts to explain the issue and to pose our questions in various ways","url":"https://apps.shopify.com/reviews/1884821","role":"pain","weight":1.1635084,"occurredAt":"2025-09-19T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.6091667,"matchedPatterns":["terrible","solution:service"],"statement":"The customer service was awful, unhelpful, and rude.","title":"King Product Options, Variants","body":"If I could leave 0 stars I would. The customer service was awful, unhelpful, and rude. After being very clear over email with what the problem they continued to tell me there was no issue and be dismissive. Multiple attempts to explain the issue and to pose our questions in various ways resulted in the same unhelpful, circular responses. Never answered any of my questions. It is well worth the money to go with ANY OTHER APP.","authorHash":"0be7105cfdf8629267eeeaabfec9cda8","rating":1,"offTopic":false},{"id":"6ec3ac28-5e73-47e1-a1ad-34c314ec4903","excerpt":"Globo Product Options, Variant — This app will not work for anything complicated. The customer support is terrible if your time zone is in the US and their English skills are substandard at best. Navigation within the app is nonexistent.","url":"https://apps.shopify.com/reviews/2344251","role":"pain","weight":1.0947866,"occurredAt":"2026-09-01T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.5823333,"matchedPatterns":["terrible","doesnt_work","commerce:customer"],"statement":"The customer support is terrible if your time zone is in the US and their English skills are substandard at best.","title":"Globo Product Options, Variant","body":"This app will not work for anything complicated. The customer support is terrible if your time zone is in the US and their English skills are substandard at best. Navigation within the app is nonexistent.","authorHash":"a08cb58667b39edd4fe2170b1b38ff8e","rating":2,"offTopic":false},{"id":"9a5bf3ad-62f7-4f6d-87ce-f60327d3a64d","excerpt":"Easify Custom Product Options — Does not work as advertised. Inputs do not modify the cost of an item in the cart. just get chatgpt or Claude to custom code something it takes a few hours to replace this... customer service is horrible","url":"https://apps.shopify.com/reviews/2241217","role":"pain","weight":1.0914967,"occurredAt":"2026-06-11T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.58058333,"matchedPatterns":["terrible","doesnt_work","product:chatgpt"],"statement":"customer service is horrible","title":"Easify Custom Product Options","body":"Does not work as advertised. Inputs do not modify the cost of an item in the cart. just get chatgpt or Claude to custom code something it takes a few hours to replace this... customer service is horrible","authorHash":"863f0814e040c25305b146cd69d79543","rating":1,"offTopic":false},{"id":"dbde6a7d-6471-43dc-94a2-532f57d7e9a9","excerpt":"Linktree — i paid for full premium service on Linktree with the whole purpose to drive traffic to my Shopify. This was THE ONLY reason i paid for the WHOLE YEAR in advance, after reading their promo. IF you are like me: DON'T DO IT! DON'T PAY them! I have a choice of listing 6 products with never-loading photos or blac","url":"https://apps.shopify.com/reviews/1235304","role":"pain","weight":1.0863472,"occurredAt":"2023-11-20T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"problem_report","painScore":0.78333336,"sentiment":-0.8333333,"confidence":0.6091667,"matchedPatterns":["doesnt_work","product:Linktree"],"statement":"Their Customer Service is a mediocre Bot that just keeps sending me a link on how to set up Shopify - the same process that DOESN'T WORK!","title":"Linktree","body":"i paid for full premium service on Linktree with the whole purpose to drive traffic to my Shopify. This was THE ONLY reason i paid for the WHOLE YEAR in advance, after reading their promo. IF you are like me: DON'T DO IT! DON'T PAY them! I have a choice of listing 6 products with never-loading photos or black background photos OR AN ERROR MESSAGE 503 or 502 - SERVICE TEMPORARILY UNAVAILABLE or WRONG GATEWAY. Absolute rubbish of an app. Their Customer Service is a mediocre Bot that just keeps sending me a link on how to set up Shopify - the same process that DOESN'T WORK!","authorHash":"cf690c53b9b0e4481c0f94173c4482ab","rating":1,"offTopic":true},{"id":"06b51b22-097d-4e4a-bc78-759963563671","excerpt":"File Upload & Image ‑ Uploadly — Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers. I was thinking of upgrading to the paid plan, but now I'm uninstalling it and never recommend it to anyone!!!","url":"https://apps.shopify.com/reviews/2142332","role":"pain","weight":0.92953336,"occurredAt":"2026-03-30T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.48666668,"matchedPatterns":["terrible","product:File Upload & Image ‑ Uploadly"],"statement":"Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers.","title":"File Upload & Image ‑ Uploadly","body":"Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers. I was thinking of upgrading to the paid plan, but now I'm uninstalling it and never recommend it to anyone!!!","authorHash":"51a9530f1884403f8564feb6fb29da27","rating":1,"offTopic":false},{"id":"30464932-94ab-4375-a3d4-11cc9f5fee13","excerpt":"Releasit COD Fee — Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. Aft","url":"https://apps.shopify.com/reviews/1936751","role":"pain","weight":0.62383336,"occurredAt":"2025-10-30T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.4925,"matchedPatterns":["product:Releasit COD Fee"],"statement":"Well-designed and functional app, but the customer service is disappointing.","title":"Releasit COD Fee","body":"Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing me damage. Fortunately, only one customer made a purchase without adding cash on delivery! Be careful!","authorHash":"b8f102a525bec3065e56395664c528ca","rating":2,"offTopic":false},{"id":"54850045-5cd7-48e9-9a99-729cdfa93f72","excerpt":"Releasit COD Fee — The customer service is terrible, the app has problems when it needs to calculate VAT costs, I don't recommend it","url":"https://apps.shopify.com/reviews/2012652","role":"pain","weight":0.6142643,"occurredAt":"2025-12-23T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"problem_report","painScore":0.6433333,"sentiment":-0.33333334,"confidence":0.37379166,"matchedPatterns":["terrible","product:Releasit COD Fee"],"statement":"The customer service is terrible, the app has problems when it needs to calculate VAT costs, I don't recommend it","title":"Releasit COD Fee","body":"The customer service is terrible, the app has problems when it needs to calculate VAT costs, I don't recommend it","authorHash":"b16ceb9b4295a2052f4c9f525c56dfc5","rating":1,"offTopic":false},{"id":"83cd33d7-001e-4bbb-83f0-3fd9979e4022","excerpt":"Loop Subscriptions App — It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......","url":"https://apps.shopify.com/reviews/2007443","role":"pain","weight":0.46777502,"occurredAt":"2025-12-18T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.334125,"matchedPatterns":["product:Loop Subscriptions App"],"statement":"It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......","title":"Loop Subscriptions App","body":"It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......","authorHash":"3019be8ab872e56752f8ed3292259de1","rating":1,"offTopic":false},{"id":"2bf154dd-d44d-4a4a-ad63-501211f06e33","excerpt":"Globo Product Options, Variant — Horrible customer service experience. Whoever is training these people clearly never understood the definition of communication. Don't waste your time.","url":"https://apps.shopify.com/reviews/2403792","role":"pain","weight":0.423675,"occurredAt":"2026-10-21T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Selling products","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.302625,"matchedPatterns":["product:Globo Product Options, Variant"],"statement":"Horrible customer service experience.","title":"Globo Product Options, Variant","body":"Horrible customer service experience. Whoever is training these people clearly never understood the definition of communication. Don't waste your time.","authorHash":"d2452ef67f2a8856f22ca959504d5302","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"shopifyapps","sourceName":"Shopify App Store","count":9}],"total":9}}